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Jet2.com Discussion
Guest : Guest : I got mine today also… I was lead passenger and they sent out individually cheque A go my three kids which is appalling they are ages 5.11.12 Cheques also issued 22.10.22 Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim! Hi. Are we able to change the names on the chqs do we know? My question too. Did you manage to sort it?
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Hi does any know if I have to have paid in full before I change the date of a holiday already booked?
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Hi Just been online to book a family holiday, put in all the details I even chose seats. It came up with the price which we were happy with we paid £240 deposit which came straight off my card. The screen then showed error so didn't receive a confirmation email. I checked the information again and all was correct. I don't know if the holiday as been booked, taking it hasn't seeing as we have no confirmation. I've looked since and the holiday as now gone up £700. As anyone else encounted this. They have taken my deposit.
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Have had our seats changed 5 months after booking. Customer service no help at all. Anyone else had problems like this.Being separated from the rest of our group.
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Cannot add meals to my booking either on app or Web site takes payment but no meals are confirmed
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Trying to book flights but payment keeps rejecting, no issue with my card, anyone else having an issue?
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Has anyone received any compensation for the flight from Dalaman Turkey diverted to Stansted on 12th October 2022 due to a bomb scare?
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Has anyone received compensation from flight LS1264 Menorca to Birmingham on 30th May 2022? I phoned customer services on 4th October & was told my claim was "still active" & she would give them a nudge for me, still not heard anything! It's only been 29 weeks lol
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We booked at Alysis Suites Lanzarote for 28 days. Is it possible to split this holiday with an adults only on the Island? 09/01/23.
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We were on same flight LS1856 also refused same reasons as you all.This is what the person whovwas picking us up sent us when we're waiting for flight on 21st October from larnca he also confirmed weather ok at bristol
We were on same flight larnaca to Bristol on 21st October which took off on 22nd October delay we have also had claim rejected.Flight was boarding in Bristol on 21st on time as we checked and also no weather problems at bristol on 21st oct
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Guest : Guest : Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?
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Guest : The Eu agreement is that the passenger as an individual not whoever booked the holiday. If someone booked a holiday for ten people then they could pocket the whole amount. Yet ten people were inconvenienced. Don’t be greedy ! Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!..
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Guest : The Eu agreement is that the passenger as an individual not whoever booked the holiday. If someone booked a holiday for ten people then they could pocket the whole amount. Yet ten people were inconvenienced. Don’t be greedy ! Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!..I got the same all cheques in different names I tried putting then in on my banking app and all went through fine 🙂
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Take it all back, Jet 2 compensation cheque arrived from our delay from the 1st June! Was dated mid November and received on 17th December.
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Guest : Well still no payment from Jet 2 l, Take it all back, Jet 2 compensation cheque arrived from delay in the 1st June! Was dated mid November and received on 17th December.
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Guest : Hi, yes I tend to agree with you as I checked Bristol airport departures when we were in Larnaca airport and it stated it departed as scheduled, not sure if it actually took off and returned or didn’t take off and removed the passengers. No one from the flight out has commented on my posts on Facebook either. I think I will escalate it as well as I have screenshots of the weather report for Bristol on that day. Guest : Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?
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Guest : Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?
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The Eu agreement is that the passenger as an individual not whoever booked the holiday. If someone booked a holiday for ten people then they could pocket the whole amount. Yet ten people were inconvenienced. Don’t be greedy ! Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!
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No you can’t change the name on the cheques. You can open up Bank accounts for children after all the money compensation is for them as an individual not you. Otherwise people would spend the money which was meant for the child.
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Guest : Guest : Guest : I got mine today also… I was lead passenger and they sent out individually cheque A go my three kids which is appalling they are ages 5.11.12 Cheques also issued 22.10.22 Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim! Hi. Are we able to change the names on the chqs do we know?
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Guest : Guest : I got mine today also… I was lead passenger and they sent out individually cheque A go my three kids which is appalling they are ages 5.11.12 Cheques also issued 22.10.22 Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim! Hi. Are we able to change the names on the chqs do we know?
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We had flight delay with Jet2 total of 19 hours, we have sent the delay form and so far nothing from Jet2 its now been 12 weeks, how do you take this further as we cannot find actual contact number or email address to chase the claim
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Hi, Has anyone who booked with Jet2 Holidays on flight LS781 to Gran Canaria on 28th August (not just flight) received any reimbursement of extra costs incurred? We had to make our own way home from Manchester Airport and then back to the airport the following day and were assured that as Jet2 could not organise this that we would be reimbursed. We missed a full day of holiday too and they are ignoring this completely. They have failed to acknowledge all my emails to date.
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Still waiting for delay compensation for 5 hour delayed Jet2 flight Bristol to Gran Canaria on 6 June 2022. Just holding emails sent by CS and Legal Dept. Have now complained to CAA as not sure what else to do to get a response. How are they getting away with such poor customer service?!
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Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?
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Guest : I got mine today also… I was lead passenger and they sent out individually cheque A go my three kids which is appalling they are ages 5.11.12 Cheques also issued 22.10.22 Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim! Hi. Are we able to change the names on the chqs do we know?
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Guest : jet2 refused to pay compensation for flight delay from Glasgow to Paphos in June 2022 stating the reason was due to staff sickness. They said it was an extraordinary circumstance. Why did they pay out for same reason on the Dalaman to Birmingham flight and not our flight? Paid out yesterday for staff sickness 25.9.2022, did not fly until 23.5 hours later Dalaman to Birmingham
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Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?
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Still waiting for compensation from flight home from palma Majorca to Manchester 15th sept does anyone else know more ?
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Guest : I got mine today also… I was lead passenger and they sent out individually cheque A go my three kids which is appalling they are ages 5.11.12 Cheques also issued 22.10.22 Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim! They did this with me too, cheque made out to my 8 year old when I paid for the holiday! They are so thick.
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Hello, We had a reply from Jet 2 saying that our claim was an act of god (bird flew in the engine on the runway from incoming flight). This was on the 25th/26th July 2022 from Lanzarote to Manchester. Half the passengers flew to Birmingham instead in the early hours on the 26th, got a coach to Manchester after that. Has anyone received compensation? Just wondering. Thanks?
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Guest : Thursday 10 November- Tried 3 times today to book flights with credit card - all times declined. Is everyone having problems booking with a card online? Yes same issue today
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Well still no payment from Jet 2 l, they agreed to pay out on 30th September for a delay on the 1st June. Very frustrating! Thought it was to good to be true.
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Paid out yesterday for staff sickness 25.9.2022, did not fly until 23.5 hours later Dalaman to Birmingham
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Guest : Can you please let us know when and where your delay was, I’m trying to determine an avg timeline for when Jet2 actually get around to paying Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim! 14th July from Manchester to Faro
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I got mine today also… I was lead passenger and they sent out individually cheque A go my three kids which is appalling they are ages 5.11.12 Cheques also issued 22.10.22 Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!
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A quick question please could do with a quick response, does an operation manager of jet 2 work from home
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Can you please let us know when and where your delay was, I’m trying to determine an avg timeline for when Jet2 actually get around to paying Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!
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Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!
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Guest : Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. I’ve phoned them and they say my claim was logged 12 weeks tomorrow and I haven’t heard anything either , we were on the in bound flight home over 5 hours late . Guest : Guest : Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. I’ve phoned them and they say my claim was logged 12 weeks tomorrow and I haven’t heard anything either , we were on the in bound flight home over 5 hours late . GuestPeter H. : WE were on flight LS1286 Almeria to Birmingham Jet2 acknowledged our claim on 24th. June no response since. Our son claimed for a 24hr delay on a flight from Bristol in late April and has just had his claim turned down by Jet 2. Do they ever pay compensation or always hide behind small print and legalities. Voting with my feet and bank account Jet 2 has accepted responsibility in an email they sent to me a couple of weeks ago and they said that we would get our compensation soon Finally had our compensation for this delay from jet 2 £350 each
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I have booked a jet2 holiday which includes tickets to see the Northern lights but don't know how to pick the day. How does this work?
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Guest : Still waiting compensation from 19th June recieved confirmation email to say it would take upto ten weeks still no repy after numerous phone calls and emails
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I’m exact same I’m getting fustrated now Guest : I'm still waiting - 7 weeks since the "Be assured your payment will be on the way." email. I did contact their Customer Services via email, who did reply with 1 day saying - "Rest assured, your compensation will be paid to you via cheque and our Flights Delay team will get in touch with you in due course with the rest of the information. Due to the exceptionally high volumes of claims, this may take up to 12 weeks and we thank you for you patience. We would kindly ask you not to contact us in the meantime as this may slow down claim processing. Thanks again for your patience." Just pay me! Budget airlines are paying claims within 10 days not over 128 days Jet2!!
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I have a claim with my travel insurance and to finalise it all I need from Jet2holidays is the cost of my room and board that I was charged for my holiday. I emailed them on the 10th of October to get this price it is now the 23rd of November and I have had not one word.
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I'm still waiting - 7 weeks since the "Be assured your payment will be on the way." email. I did contact their Customer Services via email, who did reply with 1 day saying - "Rest assured, your compensation will be paid to you via cheque and our Flights Delay team will get in touch with you in due course with the rest of the information. Due to the exceptionally high volumes of claims, this may take up to 12 weeks and we thank you for you patience. We would kindly ask you not to contact us in the meantime as this may slow down claim processing. Thanks again for your patience." Just pay me! Budget airlines are paying claims within 10 days not over 128 days Jet2!!
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Guest : Thursday 10 November- Tried 3 times today to book flights with credit card - all times declined. Is everyone having problems booking with a card online? same. Cannot seem to pay deposit
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Still waiting compensation from 19th June waited all this time got email 6 weeks ago saying payment would be on its way in a few weeks still nothing???
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Still waiting for compensation for my 6 hour delay on the 30th May - no response. CAA confirmed Jet2 have agreed to pay out on flight. Would never use Jet2 again.
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Where is my compensation for 20 hour delay on 29th June!? Absolutely diabolical treatment! Terrible Terrible company
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Any idea how I can speak to someone or email someone about the status of a claim made 22nd August for a 24hour delay and then cancellation of flight from Turkey to London? I received an auto response email that my claim has been received via web-form. I called jet2 customer services weeks ago and they said the legal dept has delays and to wait a further few weeks, but they couldn’t give me an update. But still no response and no way of contacting the legal department on status. Any idea?
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Still waiting for compensation for flight 1265 Birmingham to Tenerife on June 29th! A delay of 20 hours. Received an email on September 30th saying money on its way where is it ?it is now 13 November. You are a despicable company!
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Hi Have you received your claim money yet, I’ve still heard nothing Guest : Karen W : has anyone received their compensation for LS876 flight, 13th July Manchester to Faro (the Algarve) it was delayed due to technical fault on the plane and had to get onto another plane Still waiting for the payment but I did get a response off Jet2 30th Sept saying Claim has been accepted and "We would kindly ask you not to contact us in the meantime as this may slow down claim processing. Be assured your payment will be on the way."
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Thursday 10 November- Tried 3 times today to book flights with credit card - all times declined. Is everyone having problems booking with a card online?
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Christina : I have had a payment declined from Jet2. Nothing wrong with my Bank. Is there a problem with Jet2’s Banking system I'm paying monthly got an email from jet2 saying declined payment rang my card and they said jet2 haven't tried to take the payment I can't get on the website either! Nightmare!!
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J : Tried to book flights yesterday cards declined, bank said no problem. Tried again this morning, same thing. Phoned to book instead, price quoted nearly £200 more than the website price! Told "prices go up" went back online and price was same as yesterday £200 cheaper than on phone, tried to book online this morning at the price quoted at £200 cheaper than phone and declined again! Hi I'm paying monthly for my hols I had an email from jet2 saying card declined I rang my card company and they said jet2 hasn't tried taking the payment Also the app isn't working to make a payment!
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Been waiting 21 weeks from submitting delay claim. CAA confirmed we have valid claim. Would never use again, disgraceful.
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I am still waiting a refund from the 11th of July, when our flight to Madeira was delayed due to wind. Initially told to email their refund email box, but after 12 weeks was told to email their delayed inbox. Only ever received a computer-generated response, until I received a voicemail on the 1st of October saying my refund will be posted in next 7/10 days. Still not received it. They have now taken the customer service option off their telephone line, and I am still awaiting a response. It is very frustrating when you don't get a response and can't speak to any one on the phone either.
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I am still waiting for a response from my flights delayed 5hours on 30th June 2022. Every time i contact jet 2 they say they are busy and assure me they will contact me in due course! Shocking that no satisfactory response received in 18weeks!
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"Payment problems on-line" - happened on three separate bookings at different times of year and time of day. Solution appears to be to pay using the PayPal option (as a guest if you don't have an account) - payment goes through first time - now used on two other occasions.
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Has anyone that was delayed on the Ls781 flight to Gran canaria on the 28/08/2022 received any compensation yet? I don't seem to be getting anywhere with jet2?
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We flew with Jet2 and our luggage was damaged. We have just recived a new suitcase but it's a lot smaller than the one they damaged. Does anyone know if it's possible to get it replaced for similar size? Thanks
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Guest : Karen W : has anyone received their compensation for LS876 flight, 13th July Manchester to Faro (the Algarve) it was delayed due to technical fault on the plane and had to get onto another plane Still waiting for the payment but I did get a response off Jet2 30th Sept saying Claim has been accepted and "We would kindly ask you not to contact us in the meantime as this may slow down claim processing. Be assured your payment will be on the way." Karen W : has anyone received their compensation for LS876 flight, 13th July Manchester to Faro (the Algarve) it was delayed due to technical fault on the plane and had to get onto another plane I was on a flight the week before you from Manchester to Mahon. Its exactly the same scenario . Too the maximum 12 weeks to get a reply then it was exactly the same reply as yours. So I'm almost expecting another 12 weeks...
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Karen W : has anyone received their compensation for LS876 flight, 13th July Manchester to Faro (the Algarve) it was delayed due to technical fault on the plane and had to get onto another plane Still waiting for the payment but I did get a response off Jet2 30th Sept saying Claim has been accepted and "We would kindly ask you not to contact us in the meantime as this may slow down claim processing. Be assured your payment will be on the way."
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Hi, just wanted to jump on here and say to everyone having trouble booking their flights on Jet2’s website, one issue might be the internet browser. We were trying to book on Safari and payment kept failing. Changed to Chrome and payment went through successfully. Hope this helps someone!
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