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11 July 2020 11:07:00 Guest

Has anyone heard anything about bookings to portugal in October ? I'm meant to be flying to Florida in October and TUI have already been in contact and issued a refund but my partner is booked to fly to Faro at the same time with Jet2 and hes heard nothing

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10 July 2020 10:07:00 Guest

Customer safety is Jet2 priority, SO THEY SAY. Must wear a mask onboard, so they don't have to social distance therefore pack out the flight. Customer safety AFTER profit. Well done Jet2.

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10 July 2020 10:07:00 Guest

Booked holiday to Lanzarote in january before covid outbreak. Can't contact anyone at Jet2,been trying for weeks. Due to fly on 2nd Aug . Flight times changed, must wear mask during flight, prob need to wear a mask when out and about on holiday. This is not the holiday i booked.

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10 July 2020 03:07:00 Christine Silvester

Booking reference 25MGE9 We have just found out that despite booking the flight and seats back in January for three of us travelling together we are now sitting seperately scattered all over the plane. One of the reasons we were happy to fly was in the knowledge the three of were sitting in a row of 3 seats together so not next to anyone else so could -as far as possible-remain in our family bubble and distance from other passengers -despite all of the COVID promises you have done the worst possible thing and split us up so we are now sitting next to strangers -we now need to decide if we should cancel because its not safe

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10 July 2020 02:07:00 Stewart Dixon

holiday ref 7601798/S20H you've changed my flight time fr om 0730 to 13.50 on 18/07/20 and i'm not happy about this. we booked because the flights originally were best for us. This change effectively means we loose a day of our holiday. Are we going to be compensated for this in any way? If i'm not happy with the outcome will you refund me the cost of this holiday so i can look else wh ere as this was out of my hands. It's impossible to contact you by phone or get a reply to my email so i am trying this. if this is not sorted soon how will i be able to rearrange this holiday?

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09 July 2020 07:07:00 Jeff

Due to fly to Icmeler 24th july hotel web site says hotel will not open until 10th of August. Still no contact from jet2

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09 July 2020 04:07:00 Guest

Sam : I have been trying to get through on the customer services number, waiting for hours to change the dates of our holiday to next year - but I with no luck of getting through We are meant to be flying to Tenerife South on 19 July for 1 week t an All inclusive hotel - do you think the holiday will be cancelled anyway..? Not sure what to do now ..? Pretty shocking customer service from JET2 we have only paid the deposit so far, the balance is due 7 days before we depart

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09 July 2020 04:07:00 Sam

I have been trying to get through on the customer services number, waiting for hours to change the dates of our holiday to next year - but I with no luck of getting through We are meant to be flying to Tenerife South on 19 July for 1 week t an All inclusive hotel - do you think the holiday will be cancelled anyway..? Not sure what to do now ..? Pretty shocking customer service from JET2

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09 July 2020 11:07:00 Pasq

Vicki Page : I have been trying for 10 days now by phone waiting between 1-2 hours each time with no answer. Listening to their music! I want to change my holiday from this year to next with an upgraded holiday. Someone please help!! I have been trying to contact Jet2 since the 8th June on 2 different numbers, the live chat is not working either. As a result I have missed my chance to cancel without incurring their charges based on how many days left until your holiday is due to fly. If yu want to cancel, check the T&C. Be careful of the offer to extend balance payment.

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09 July 2020 11:07:00 Jill

Have had my holiday to montenegro cancelled i only paid deposit, will i get this back.

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08 July 2020 03:07:00 Guest

Arthur B. Guest : we have been trying to contact Jet 2 for days with no answer to the phone calls We want to delay our holiday to a later date without cancelling but don't seem to have any option other than to cancell and loose our deposit.we changed our dates to next year was quite easy just on the phone on hold for a hour

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07 July 2020 04:07:00 Arthur B. Guest

we have been trying to contact Jet 2 for days with no answer to the phone calls We want to delay our holiday to a later date without cancelling but don't seem to have any option other than to cancell and loose our deposit.

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06 July 2020 05:07:00 Vicki Page

I have been trying for 10 days now by phone waiting between 1-2 hours each time with no answer. Listening to their music! I want to change my holiday from this year to next with an upgraded holiday. Someone please help!!

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03 July 2020 12:07:00 Guest

Jet 2 today has announced that they are in a better position than Easyjet and Ryanair.I find that hard to believe after all the flight cancellations and pay offs.

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01 July 2020 10:07:00 Guest

shirley : I received an email yesterday saying my holiday was cancelled but not to worry they will be up and running from the 15th July. I am confused as my holiday is not until the 29th July? anyone else had this? I have tried to call but they are busy !we have had an email from them today saying our flight on 29th July has been cancelled and they are refunding the money.. when checked the day on their website it shows 29th no flights but 30th there are fgs.. we booked a return so what happens now so fed up

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01 July 2020 09:07:00 Guest

Also rec'd e-mail this afternoon with confirmation of cancellation (flights Glasgow-Malaga 15/07) after our recent enquiry to cancel.............which we did not request. Anyone know why. Unable to get through on phone.

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01 July 2020 09:07:00 Guest

Guest : I recieved an e.mail Wednesday 29th saying further to my correspondence my flights from Glasgow to Girona in September were cancelled. I had not contacted them to cancel my flights.I tried to log into manage my booking but my reference was invalid. I have been unable to get through on the phone and receive only auto replies to my emails. Anybody know what's going on with Jet 2 Guest : I recieved an e.mail Wednesday 29th saying further to my correspondence my flights from Glasgow to Girona in September were cancelled. I had not contacted them to cancel my flights.I tried to log into manage my booking but my reference was invalid. I have been unable to get through on the phone and receive only auto replies to my emails. Anybody know what's going on with Jet 2

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01 July 2020 01:07:00 Guest

I recieved an e.mail Wednesday 29th saying further to my correspondence my flights from Glasgow to Girona in September were cancelled. I had not contacted them to cancel my flights.I tried to log into manage my booking but my reference was invalid. I have been unable to get through on the phone and receive only auto replies to my emails. Anybody know what's going on with Jet 2

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01 July 2020 01:07:00 Guest

WE HAD A PHONE CALL YESTERDAY. FROM COOP TRAVEL SAYING.JET2 HAD CANCELLED OUR HOLIDAY ON 24TH JULY 2020.TO MOJCAR SPAIN. IVE ASKED FOR MY MONEY BACK.THEY COULD NOT TELL ME HOW LONG IT WILL TAKE. THEY HAVE HAD IT FOR 9 WEEKS NOW.BUT WE HAD TO PAY IT SO WHY CANT THEYPAY IT BACK NOW. NO THEY WANT TO EARN MORE INTREST ON OUR MONEY.SO WE SHOULD BE PAID COMPENSATION.WHY NOT.

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01 July 2020 11:07:00 Guest

Hi, hoping someone can help/advice. My holiday got cancelled by Jet2 and I am in the process of getting a refund. I paid in 3 installments and have received the last two but not the initial one. I was contacted by a text number yesterday saying was Jet2 and was an issue with refunding me to original card as expired (think it possibly could have between 1st and 2nd/3rd payments) It all seemed legit but now asking me to fill in an online form with my card details so they can process the refund. This is the bit I am obviously wary about. The text number was 07445 874549, I tried ringing it but said can't receive incoming calls. I did a google search on it but nothing. Tried for hours contacting Jet2 but impossible to get through. Has anyone else had this and has it been ok? Thanks in advance.

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30 June 2020 05:06:00 Mrs L Perring

Just received email from Jet2.com telling me my Bodrum flight on the 4th of August has been cancelled.The is the second time flight has been cancelled.First time flight was the 14th July Surely you must have been aware that flights from Edinburgh to Bodrum were never going to happen.

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30 June 2020 02:06:00 Rochelle

Received an email to say further to correspondence my tickets have been cancelled. I haven't cancelled! Logged in and my reference has gone so no flights and I'm out of pocket!!

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30 June 2020 01:06:00 Rochelle

Guest : We have flights booked for 3rd October and received an email today saying that following our recent correspondence with them, they have cancelled our flights, suggesting that we requested the cancellation. All very worrying. shirley : I received an email yesterday saying my holiday was cancelled but not to worry they will be up and running from the 15th July. I am confused as my holiday is not until the 29th July? anyone else had this? I have tried to call but they are busy ! Got same email myself

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30 June 2020 01:06:00 Guest

We have flights booked for 3rd October and received an email today saying that following our recent correspondence with them, they have cancelled our flights, suggesting that we requested the cancellation. All very worrying. shirley : I received an email yesterday saying my holiday was cancelled but not to worry they will be up and running from the 15th July. I am confused as my holiday is not until the 29th July? anyone else had this? I have tried to call but they are busy !

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29 June 2020 03:06:00 Guest

I have 5 flights booked for a family holiday going to Alicante on 18th July but my villa has been cancelled and dont really want to travel until things are safer. Can I change my booking dates to next year?

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27 June 2020 03:06:00 Guest

I ALWAYS THOUGHT JET2 WAS A REPUTABLE COMPANY, THAT WERE HONEST AND RELIABLE. OUR LATEST EXPERIENCE, JUST PROVES HOW WRONG ONE CAN BE!!!.....OUR FIRST WAS CANCLED DUE TO COVID-19, FAIR ENOUGH. THE MONEY WAS REFUNDED, BUT TO BOOK A LATER FLIGHT WAS ANOTHER £115. WE HAD A PROMO CODE ON THE FIRST FLIGHT, WHICH DID NOT EXPIRE UNTIL APRIL 2021. JET2 HAVE CANCELED ALL PROMO CODES.....OUR 2ND FLIIGHT WAS CANCELED, JUST DAYS AFTER WE HAD PAID AND ALL FLIGHTS TO MURCIA WERE CANCELED, BUT DID THEY SAY THAT, NO THEY BLAMED COVID-19...THIRD FLIGHTNOW BOOKED TO ALICANTE, OBVIOUSLY COSYING US MORE MONEY...JUST WAITING FOR THIS TO BE CANCELED AND IT WOULD BE GOOD TO GET A REFUND FOR THE 2ND FLIGHT.....SO A HONEST AIRLINE "NOT ANYMORE" THEY ARE NOW ON THE SAME LEVEL AS RYANAIR.

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27 June 2020 03:06:00 Sylvia Chapman

Booked 13 July Leeds murcia cancelled understandible but contact promised not actioned but refund received. Re booked 22nd July flight cancelled again It appears Jet2 are no longer flying to Murcia until next year, not a word on their website or to us You cannot contact them by any means.This is absolutely appalling behaviour even accounting for the virus

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27 June 2020 12:06:00 Guest

Messaged them on Facebook with the following. Wonder if anyone on here is in the same position or knows anymore information? Really confused by what is going on with our booking Jet2.com & Jet2holidays Originally had a week booked for early June to Halkidiki which then got rebooked to early August. Received an email out of the blue this week saying the holiday is no longer going ahead but with no explanation apart from the standard Covid wording. When we eventually spoke to someone although she was lovely she was as confused as us as they had only received the same email an hour before and agreed the wording was vague/misleading. She said it could be do with Leeds Bradford being a high risk airport to fly from but she wasnt 100% sure. Nowhere in the news or online mentions these high risk departure airports... When we looked for other destinations in Greece you could still book to Zante from Leeds Bradford for example. Now we have been told we have until the 30th June to make a decision (hoping to God we get a call before then) but with the announcement that air bridges are coming in place can you confirm if you are just flat out not flying to Halkidiki from Leeds Bradford this year or will you give customers the chance to wait for this announcement from the government next week before they decide on what steps to take? Ideally we still want to go to our first destination but if not we need more time to make a decision. Thanks

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27 June 2020 11:06:00 Guest

Guest : My wife and I are booked to fly to tenerife on the 18th of August she is disabled and has lupus which is a autoimmune disease so she is at greater risk she has got a doctors letter and does not feel safe going what do we do I have an auto immune disease and have tested positive for Coronavirus in mid May. Fortunately I had a very mild form of it but it has taken its toll on me and left me breathless, lacking in energy and with a very dry hacking cough. I hadn't been out of the house for 8 weeks when I caught it, only to collect medication fr om my Pharmacy. My advise would be do not chance getting on a plane full of people and travelling to another country wh ere you don't truly know what is going on. Good luck

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27 June 2020 11:06:00 Guest

I have an auto immune disease and was booked to fly to Edinburgh on 12th April with another flight operator, my flight was cancelled and it was frustrating as I couldn't contact the flight operator by any means. They were inundated with people trying to call them which is understandable so I just waited and was patient as I know they had to refund eventually. Finally last week my refund came through, it takes a while but we must appreciate the pressure everyone is under.

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27 June 2020 10:06:00 Guest

I don't understand why anyone wants to fly abroad into quarantine and uncertainty about coronavirus, as a country we have sacrificed the past 12 or so weeks in order to enable us to get back to normal sometime in the near future. By flying off around the world we are risking having to do it again. I welcome Jet2 decision not to fly to quarantine countries as I would rather be on home soil than stranded in a hotel room in another country, that is no holiday in my opinion. It is, and has been an awful time for all of us, some worse than others but if we are all patient a little while longer it will soon be over.

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27 June 2020 10:06:00 Guest

My wife and I are booked to fly to tenerife on the 18th of August she is disabled and has lupus which is a autoimmune disease so she is at greater risk she has got a doctors letter and does not feel safe going what do we do

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26 June 2020 11:06:00 Guest

Had my booking cancelled yesterday for Corfu 06/08/2020 claimed a credit note to be used against another booking. When I looked could book for 07/08/2020 Went through the booking process entered credit note no. No couldnt use it against this holiday. Cant understand why they just didnt transfer booking to following day. I have now booked same hotel with another operator flying with easyjet actually worked out cheaper. Just now got to wait for deposit refund. Whatch this space

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26 June 2020 08:06:00 Guest

We had no problem getting a refund for a flight to Cyprus, however, Jet2 have cancelled our flight to Faro (reduced schedule) and we have to cancel and re book however it seems we have to cancel(receive a credit note) and re book both outward and inward flights but we want to keep the return flight as originally booked--am I doing something wrong on their website or do I have to cancel and re book both flights

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26 June 2020 05:06:00 Guest

hi had the refund in 28 days email ...all money paided back to my account within 3 days ..except deposit of 410 pounds ...shall see what happens ????

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26 June 2020 01:06:00 Katrine Hurst

How long is it taking to get through to an agent on the phone. They dont tell you where you are in the queue which is so frustrating

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25 June 2020 11:06:00 Guest

Hi guys I was browsing jet 2 fares the last few days to book and I went back yesterday to book for the 17th to Girona But now all dates are blank and allowing only dates from 2021 ??? Strange or just a glitch ?

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25 June 2020 08:06:00 Timbo

Were due refund from flight cancellation after 28 days rang up sed card had expired which payed with , gave them new card details in bank next day

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25 June 2020 08:06:00 Guest

Guest : I was e mailed by Jet2 that I would have airfares refunded to me within 28days. That was on 13th May and am still waiting. Anyone else not been paid back within 28days of notification? Anything I can do to chase?

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25 June 2020 02:06:00 shirley

I received an email yesterday saying my holiday was cancelled but not to worry they will be up and running from the 15th July. I am confused as my holiday is not until the 29th July? anyone else had this? I have tried to call but they are busy !

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25 June 2020 01:06:00 Guest

Guest : We have been advised that once you have rebooked just call back and they will refund all of the extra charges Guest : So i had my flight booked with jet2 for the 31st of July , but it now has been canceled due to reduced program. and to change my flight to the next available flight , I need to pay over 150£ . Do I have to pay this? can't I move charge free? or can I even ask for a refund? But i can't get hold on them , yesterday I was over 2H on hold waiting to talk to a human but to no avail.

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25 June 2020 01:06:00 Guest

Guest : I take it all back we have rebooked the flights at an extra cost of £240 and Jet 2 are refusing the refund even though the new flights are less on the website. Cancel your flights and rebook but if i cancel my flight when will I see the refund ?

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25 June 2020 11:06:00 Guest

Have two phones on call to Jet2 for in excess of half an hour no one is answering the phones, Having booked a flight on Tuesday, and chosen one of two flights leaving Stansted for Zakynthos it would appear they have cancelled the flight I chose, but haven't bothered to inform me, just trying to find out if the flight is still going or not, but no information anywhere chat lines unavailable as "busy" so have had to pay £35 to transfer onto the later flight that I could have booked at the time I made the original booking.

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24 June 2020 11:06:00 Guest

I take it all back we have rebooked the flights at an extra cost of £240 and Jet 2 are refusing the refund even though the new flights are less on the website. Cancel your flights and rebook

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24 June 2020 10:06:00 Paul spring

We are due to fly to Torremolinos on July 19th. Is this actually going to happen?

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24 June 2020 07:06:00 Guest

We have been advised that once you have rebooked just call back and they will refund all of the extra charges Guest : So i had my flight booked with jet2 for the 31st of July , but it now has been canceled due to reduced program. and to change my flight to the next available flight , I need to pay over 150£ . Do I have to pay this? can't I move charge free? or can I even ask for a refund?

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24 June 2020 07:06:00 Guest

Jet 2 are about to consolidate flights - as an example we were flying to menorca on 15th of July - they have now moved from flights all week except weds to jut flying on mon/fri/sat. They are letting you change flights and they will refund any extra charges usually within 3 days

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24 June 2020 06:06:00 Guest

So i had my flight booked with jet2 for the 31st of July , but it now has been canceled due to reduced program. and to change my flight to the next available flight , I need to pay over 150£ . Do I have to pay this? can't I move charge free? or can I even ask for a refund?

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24 June 2020 09:06:00 Victoria Holroydt

We have a Holiday booked for September to Furtaventura, Shan I look at the hotel it says its,Temporary Closed in September. We are staying at , Hotel Corralejo beach hotel in Corralejo. Can any one help with this problem.

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23 June 2020 01:06:00 Guest 101

Iam due to fly to cyprus on the 15th of july.my travel operator has told me my holiday is going ahead though the goverment here or there have not confirmed this yet.i would like to rebook the same holiday next year same hotel dates etc due to work commitments as both me and my wife are key workers.my travel operator now says that jet2 now want a rebooking fee for each person though on their website they say this would be completely free of charge.whats worse is i have a week to decide or the cancelation fees will be double.how can yhis be right?

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22 June 2020 06:06:00 Guest

Flights running on 15th of July to Greek Islands???

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22 June 2020 02:06:00 Guest

Does anyone know how to contact Jet2 by phone, no answer on ones I have tried.

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20 June 2020 11:06:00 Guest

Guest : Guest : Guest : I had flights for the 3rd July cancelled and just received cancellation confirmation letters to send to my insurance company, has anyone else had that as I expected to get a refund from Jet 2.hi we had flights cancelled on 3rd July to larnaca but have had a full refund from jet2 took less then a week! I'd phone them first thing tomorrow 👍 Yes I have received an email saying I have cancelled my booking on 2nd July, which I havent, Jet2 has. The attachments appear contradictory as they are for a travel insurance claim but say a refund has now been processed. Totally confused. Update: Well, despite the confusing communication, which I assume was just a standard email, Jet2 have come up with the goods. Full cash refund back in my account within 3 days. Well done!

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18 June 2020 09:06:00 Ann Read

Guest : I was e mailed by Jet2 that I would have airfares refunded to me within 28days. That was on 13th May and am still waiting. Anyone else not been paid back within 28days of notification? Anything I can do to chase?

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17 June 2020 08:06:00 Guest

Guest : Guest : I had flights for the 3rd July cancelled and just received cancellation confirmation letters to send to my insurance company, has anyone else had that as I expected to get a refund from Jet 2.hi we had flights cancelled on 3rd July to larnaca but have had a full refund from jet2 took less then a week! I'd phone them first thing tomorrow 👍 Yes I have received an email saying I have cancelled my booking on 2nd July, which I havent, Jet2 has. The attachments appear contradictory as they are for a travel insurance claim but say a refund has now been processed. Totally confused.

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17 June 2020 02:06:00 Sean Lewis

Messaged requesting a phone call to 07740280290 re booking reference 7457745/S20H, gave old booking reference this morning in error. Thanks

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17 June 2020 09:06:00 Sean Lewis

Booking Ref 6774350/S20H I am requesting a call back on 07740280290 I was informed to do this on the forum by Sales team advisor Sharon Meadowcroft

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16 June 2020 05:06:00 Guest

I was e mailed by Jet2 that I would have airfares refunded to me within 28days. That was on 13th May and am still waiting. Anyone else not been paid back within 28days of notification? Anything I can do to chase?

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15 June 2020 05:06:00 Ian M

anyone had info on holidays to Cyprus in August, not been allowed in, can't fly and T's&C's mean additional payments now due to being within 70 days, cant get through to Jet2 so at a loss as need to cancel!

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14 June 2020 08:06:00 Guest

Guest : I had flights for the 3rd July cancelled and just received cancellation confirmation letters to send to my insurance company, has anyone else had that as I expected to get a refund from Jet 2.hi we had flights cancelled on 3rd July to larnaca but have had a full refund from jet2 took less then a week! I'd phone them first thing tomorrow 👍

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13 June 2020 12:06:00 Guest

I had flights for the 3rd July cancelled and just received cancellation confirmation letters to send to my insurance company, has anyone else had that as I expected to get a refund from Jet 2.

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11 June 2020 08:06:00 Guest

Hi All - Could I ask if anybody has had a refund from Jet2 holidays (package) inc insurance. Have you a refund less the £48.60 insurance element of the total cost of the package holiday. Jet2 say they will not refund this part, even though they cancelled the holiday.

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09 June 2020 10:06:00 Holiday harry

Hi I've only been part refunded by jet2. They told me I'd be refunded in installments over 28days and the first week they paid 1/3 of total cost and nothing since. Its now day 30 from original email

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09 June 2020 09:06:00 Guest

Guest : Emily : Waiting for a call back from jet2. Anybody know how long they take to get in touch? Emily : Waiting for a call back from jet2. Anybody know how long they take to get in touch? i am also waiting for a call back but like everything else dont hold your breath they got your money enough saidI have used this number twice and got through on both occasions with no problem atall 03333000737, good luck 🤞

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09 June 2020 06:06:00 Guest

Emily : Waiting for a call back from jet2. Anybody know how long they take to get in touch? Emily : Waiting for a call back from jet2. Anybody know how long they take to get in touch? i am also waiting for a call back but like everything else dont hold your breath they got your money enough said

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09 June 2020 06:06:00 Guest

have tried several numbers for jet 2 all cut off does anyone know a number that is live or are jet2 just taking the * not the way to treat customers and hiding behind covid 19 thank god the N H S havent

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