Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2021 www.airlines-inform.com. All rights reserved.
your guide to airlines all over the world
Jet2.com Discussion
After three days of trying on and off I hit the make a payment option. Call was answered in three minutes. Mallorca now cancelled
Reply
Hi this is the same problem we have. Did you find a solution? Thanks for your help Kelly Guest : I've been on hold on 2 separate phones to 2 separate contact numbers for over 2 hours and nothing. Mallorca is no longer on the green list, I want a refund or even amend to next year and the CEO promised everyone could get this free yet on their website it states it'll cost you £35 to amend. Are they deliberately ignoring customers calls or have they gone bust? Why aren't they answering their phones?
Reply
Thanks for this tip I took your advice and got through to them…..great tip 😁] Guest : We had been on hold for approx 12 hours over the space of 3 days trying to cancel our booking. Today we selected the option of make a payment when calling and were put through to an advisor within 20 minutes of being on hold and have managed to cancel the booking!! Hopefully some of you trying to get through can select the same option and get through!!
Reply
I rang bang on 9am pressed option 1 as soon as I could got straight through no wait issue sorted within 15 minutes this was about a refund
Reply
Guest : been trying to rearrange dates with jet2 but no one is answering the phone or emails...tried to block payment going through the bank said they are unable to because i have agreed to pay jet2 the remaining balance unless i contact them to stop payment..this mad how can i stop payment if i cant get in touch...help Cancel your card so they can't take payment
Reply
I've been on hold on 2 separate phones to 2 separate contact numbers for over 2 hours and nothing. Mallorca is no longer on the green list, I want a refund or even amend to next year and the CEO promised everyone could get this free yet on their website it states it'll cost you £35 to amend. Are they deliberately ignoring customers calls or have they gone bust? Why aren't they answering their phones?
Reply
been trying to rearrange dates with jet2 but no one is answering the phone or emails...tried to block payment going through the bank said they are unable to because i have agreed to pay jet2 the remaining balance unless i contact them to stop payment..this mad how can i stop payment if i cant get in touch...help
Reply
same here somethings not right they have been good in the passed for hours tried to call today waited hours they must have been told not to anwer calls trying to canel but get a full refund
Reply
Can’t get hold of anyone,no text,s,WhatsApp. No one answers there phone looks to me they are on the verge of going out of business. Can’t see any other reason.big company gone missing and stole £4,500 off me bastards.
Reply
Have Jet2 gone bust or are all their staff on strike. The time spent on the phone waiting for a response is ridiculous and costly. There is no way I can cancel a 2nd September without speaking to an advisor.
Reply
Similar to the previous post, I am in the exact same position with Jet 2 have already changed my holiday and now as it is again at risk for October want to cancel. They ask you to do so online but when I go to Manage my Booking, ask to cancel for a cash refund they ask you to call. How can you cancel when they will not answer your calls, have you hanging for hours and hours, don't respond to WhatsApp messages and are nearing 70 days before any costs are incurred to your refund....I am not hopeful of getting anyplace soon with them but kept all my communications as evidence when I first made contact
Reply
We had been on hold for approx 12 hours over the space of 3 days trying to cancel our booking. Today we selected the option of make a payment when calling and were put through to an advisor within 20 minutes of being on hold and have managed to cancel the booking!! Hopefully some of you trying to get through can select the same option and get through!!
Reply
Jet2 cancelled my flight told me Ile get a full refund, it’s been 4 weeks and still not received anything (which they said is the maximum it would take). Can’t get through to them on the phone, email or WhatsApp. What’s the best thing to do?
Reply
I’ve been trying to get through to Jet2 for over a week now one call I spent two hours waiting to pick up before giving up. I need to either cancel my holiday or move it to next year. Now they’ve taken the final payment without my permission from my card and I still can’t get through to them to try and get my money back or cancel / move the holiday.
Reply
Anyone knows what’s happening to Bulgaria flights as Bulgaria banned UK travellers. Will jet2 refund??!
Reply
I have been on the phone to Jet 2 today for over 3 hours nobody's answering. Due to go to Spain mid September but want to change to September 22 why is nobody picking up. Appears staff have been instructed not to answer. Poor show Jet 2 very unprofessional.
Reply
I am trying to cancel my holiday, I have been on hold 4 hours, given up. I have emailed them 5 times no response. Not sure what to do next ? Help?
Reply
I have received an email telling me that I can push payment of my holiday balance back by 4 weeks. However, I have spent the best part of the last two days trying to find the darned 'button'!! Where is it? :(
Reply
I have a flight on 02/08/2021 to Bourgas from Manchester, due to the UK travellers ban by Bulgarian authorities I can’t go. Please anyone could you help me how to cancel and get refunded or will I get refunded
Reply
When I travel to the Canary Islands do I need a certificate of covid vaccination AND negative covid test OR one or the other?
Reply
Been trying for days to cancel holiday but can't get through. Bank have now advised I cancel card so they cannot take final payment.
Reply
Just had a text off jet2, saying my holiday might be off in October. I looked at seats, only 24 seats booked so far. December 17 booked.. Looks like a no no this year again. Bummer
Reply
Jet2 Cancelled my flight(said no longer going), issued refund and now I see that my same flight is still on sale and due to depart this saturday (but for twice the price!!). Will be contacting trading standards. I Waited for 2hrs 40mins to speak to them today and was then cut off 5 minutes into the call. To me Jet2’s behaving like a Company that’s on the verge of folding!
Reply
Been trying to contact jet2 for a week, with no successs, need to cancel or rebook holiday to a later date when restrictions are off. Getting no reply on phone can’t find an email alternative . 😡
Reply
Guest : Jet2 have just cancelled my holiday to Lanzarote with 3 days notice and no reason as to why. Booked and payed for all PCR tests money lost on that. Plus parking.take them to small claims court, no won no fee travel solicitor
Reply
I booked and paid for a flight online to Alicante ( plus seats) for August 23rd from Birmingham (on Jet2 website)at 6.20am.The money has been taken from my credit card. I have not received a booking confirmation or number from Jet2 and am unable to manage my booking. It has been impossible to contact them to resolve this problem.What do I do?
Reply
Guest : Anyone booked to go Mojacar Playa Aquapark Hotel, Costa De Almeria?? We've been told by the hotel that they're not opening this summer at all and we've booked to go end of August. Have sent the email and WhatsApp msg received from the hotel directly to Jet2 but they won't acknowledge this and just keep saying the hotel haven't informed them!! Same but our flight has now been cancelled so they've emailed saying full refund being processed. Such a relief!!
Reply
I have spent 9 hrs over the last 2 days attempting to speak to Jet2 to change my return flights. Fed up of hearing their music over & over again. Totally unacceptable service, no-one is answering the phone or emails.
Reply
They will get in touch with you once they have been notified the card is no longer valid - happened to me 😀 Guest : Jet2 cancelled our holiday to Italy in 2 weeks which is fine I opted for a full refund minus the insurance. The problem is they said they’ll refund from the card that paid but unfortunately I don’t hold that account anymore. How will they refund me £2664 that was paid from my old account. I’m worried
Reply
Paid for private return transfer from our hotel to mahon airport menorca,a bus full of people turned up and that was our in private transfer that we paid for,other people on the bus said they didnt pay a penny for the same transfer,disgusting * lying decrepit sons of bitches, we will never fly with jet2 again,not after this
Reply
Jet2 have just cancelled my holiday to Lanzarote with 3 days notice and no reason as to why. Booked and payed for all PCR tests money lost on that. Plus parking.
Reply
Just had an email to say our holiday to crete has been cancelled. No reason apart from uncertainty due to covid. The flight the day before is going ahead. Trying to contact them but not getting through
Reply
Guest : Disgusting from jet2 leaving customers like this so many questions but no information provided! Everybody should boycott this company for next few years! I agree,their passenger location form is a load of * for people that have only been jabbed once and cant choose the option of menorca being still on the list until it goes from green to * brown on monday,its a ficki g joke
Reply
I received an email this morning at 10.30am from jet.com, that stated holiday cancelation refund due. Nothing else no reason or options. however at 11.30I then received a text to say "we cant wait to fly you away".. please check your details ready to fly. We are due to fly in 3 days to Crete, but no refund or explanation has been given. Ive been trying to get thru all day. I have no idea what to do and cant afford to book another holiday without the refund which has not arrived. I have also tried facebook and WhatsApp
Reply
JET 2 cancelled flight to cyprus friday 23rd july but the flight at the moment for 25 th is going ahead I dont think they no what they are doing
Reply
Guest : Guest : Jet2 cancelled our holiday to Italy in 2 weeks which is fine I opted for a full refund minus the insurance. The problem is they said they’ll refund from the card that paid but unfortunately I don’t hold that account anymore. How will they refund me £2664 that was paid from my old account. I’m worried They will pay you back using the same method you paid them ..you have to let them know otherwise the money will disappear,they may offer s credit note coz it's not going back to the original payment method
Reply
Guest : Jet2 cancelled our holiday to Italy in 2 weeks which is fine I opted for a full refund minus the insurance. The problem is they said they’ll refund from the card that paid but unfortunately I don’t hold that account anymore. How will they refund me £2664 that was paid from my old account. I’m worried They will pay you back using the same method you paid them
Reply
Flying back from bealerics tomorow,its a green country until monday,I'm now reading that I have to have a fekking day 8 test coz I havent been double jabbed,I've had a single jab,Wednesday I went for my covid test to come back home,that was negative,does anybody know if I have to have this stupid * day 8 test,vexed is an under statement,I didnt do a day 8 test to come to the bealerics why should I need one to come back to the UK, is this right or is this day 8 thing horseshit?
Reply
Jet2 cancelled our holiday to Italy in 2 weeks which is fine I opted for a full refund minus the insurance. The problem is they said they’ll refund from the card that paid but unfortunately I don’t hold that account anymore. How will they refund me £2664 that was paid from my old account. I’m worried
Reply
Disgusting from jet2 leaving customers like this so many questions but no information provided! Everybody should boycott this company for next few years!
Reply
I have been trying to contact jet2 for 3 days to cancel a holiday due to a medical situation. In total I have spent 5 hours on the phone, emailed twice and tried WhatsApp. I have now gone from 50% loss to 70% although when they were emailed it was within the 50% range. Never again with this company absolutely disgraceful service., shame on you
Reply
I have now spent x3 hours waiting for JET2 to answer customer care services, I've sent two emails and tried to reach them via WhatsApp. They cancelled our flight, moved us to one which is cheaper (bit not provided any refund of the difference) and taken away our allocated seats -leaving my 14 year old daughter sitting on her own and my elderly (mid 80s) parents sitting in different rows. They expect us to pay AGAIN to sit together! Any suggestions as to how on earth to get through?
Reply
I did same - You will just be required to pay an admin charge, think £40 per person JDP : I want to move my 12th Sept holiday to Cyprus back a year. If I cancel I’d be liable for 30% I assume? They didn’t tell me that when they offered to move my balance payment back. I was originally willing to just lose my deposit. Pity they didn’t explain that at the time
Reply
Looking for advice, when booked my holiday my friend paid the 1st payment from her bank as I only had cash on me, All the booking details are in my name and I had to change the date due to lockdown and the package was cheaper so got money back (refunded to my bank account)... Recently they cancelled the holiday and I received refund payments with 3days of each other but a still due money and they said its refunded to person who made 1st payment but they are adimant it's not been... I dont understand why Jet 2 has refunded to them when full booking is in my name the holiday has been cancelled and moved a few times so should know to refund my account. Looking for any help while try get gold Jet 2.
Reply
Does anybody know if I can cancel my holiday to the Balearic Islands next Thursday and get my money back or do I have to go now it's been moved to the amber list thank you in anticipation
Reply
After my former partner cancelled herself off the flights my manage my booking is not allowing access on my phone or iPad I want to be able to use this but not sure why this is I’ve got the booking on desktop it always worked on phone till she cancelled
Reply
JDP : I want to move my 12th Sept holiday to Cyprus back a year. If I cancel I’d be liable for 30% I assume? They didn’t tell me that when they offered to move my balance payment back. I was originally willing to just lose my deposit. Pity they didn’t explain that at the time
Reply
Hi has anyone got the email for jet2.com to cancel a holiday I've got 7 days to cancel under the deposit but website not working on manage my booking
Reply
I want to move my 12th Sept holiday to Cyprus back a year. If I cancel I’d be liable for 30% I assume? They didn’t tell me that when they offered to move my balance payment back. I was originally willing to just lose my deposit. Pity they didn’t explain that at the time
Reply
why have jet2 stopped flying to Pisa from BHX YET STILL GOING TO OTHER ITALIAN AIRPORTS any ideas?
Reply
Guest : Guest : tried to book flights to Pisa from Birmingham (BHX) for september 2021 on Jet2 web. showed no flights for August to end of 2021. No announcement anywhere on Web page , or on "jet2 latest news" feature on home page Can fly from Manchester/Leeds etc (no thanks) or use Ryanair!!! Answer please Jet2 people try Manchester Pisa flying this year THANKS--manchester no problem but i live in b,ham!! no flights
Reply
Guest : tried to book flights to Pisa from Birmingham (BHX) for september 2021 on Jet2 web. showed no flights for August to end of 2021. No announcement anywhere on Web page , or on "jet2 latest news" feature on home page Can fly from Manchester/Leeds etc (no thanks) or use Ryanair!!! Answer please Jet2 people try Manchester Pisa flying this year
Reply
Guest : has anyone had notification of any cyprus flights being cancelled? not yet but not holding my breath due to go on tha 23rd july
Reply
Guest : Guest : How does your CEO sleep at night Shame on him. Going forward he will get what he deserves for lying to people.. he needs to come clean now and let everybody know the Jet2 is going under... Do the right thing and stop the misery on your customers[
Reply
Guest : How does your CEO sleep at night Shame on him. Going forward he will get what he deserves for lying to people.. he needs to come clean now and let everybody know the Jet2 is going under... Do the right thing and stop the misery on your customers[
Reply
How does your CEO sleep at night Shame on him. Going forward he will get what he deserves for lying to people.. he needs to come clean now and let everybody know the Jet2 is going under... Do the right thing and stop the misery on your customers
Reply
tried to book flights to Pisa from Birmingham (BHX) for september 2021 on Jet2 web. showed no flights for August to end of 2021. No announcement anywhere on Web page , or on "jet2 latest news" feature on home page Can fly from Manchester/Leeds etc (no thanks) or use Ryanair!!! Answer please Jet2 people
Reply
Trying all day to amend my holiday date cause having to self isolate! No idea what to do now. Tried email and WhatsApp too. Nobody answers!
Reply
I have been trying to get through to jet2 by telephone to book under 16 travelling alone. Cannot do this online. No answer been on hold for 2 hours at a time then phone cuts off! Still on hold again now- is there any other way to do this without waiting for someone to pick up the line??
Reply
Guest : looks like they’re making an announcement as amber list info has gone. Been told we can cancel as we’re not fully vaccinated by time of travel but no info on how to request the refund. Been on hold over an hour so far…. Just received email that my holiday end of August to Spain has been i My guess is, as demand increases now, they've cancelled my holiday so they can resell it at a much higher cost. Guest : So, this is the 2nd time I've been holding on for 2 hours just to be cut off! All I want to do is cancel our holiday and the website won't allow you to do this, you have to call!!!
Reply
11/07/21 - Been trying to book one-way from ACE to Leeds/Brad for late July for three days now. I get all the way through the booking but the payment always fails. Tried 3 cards and 2 laptops and my phone app but the same every time. By the sound of it there's not much point trying to phone them... ? Anyone else had problems making a new booking ?
Reply
Guest : We had a very similar scenario as you. After holding on the phone for over an hour we finally got to speak to someone. I asked if they could refund my deposit and amendment fee in vouchers with a view to book a holiday next year. They not interested in the slightest. So this will be another customer lost. Will return to holidays with TUI who I know give customer service.
Reply