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Jet2.com Discussion
Elizabeth : Anyone on LS1210A Dalaman to BhX Just been refused compensation by Jet 2 Yes we have? Have you furthered your complaint? It's a joke! I'm fuming
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Why do some Jet2 stands at different airports let deposit small hand luggage cases in the hold and others don’t??
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Cherie : Elizabeth : Anyone on LS1210A Dalaman to BhX Just been refused compensation by Jet 2 What date
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16 weeks later no response to delay claim. Such bad service! Our flight was 30th May to Paphos delayed 3 hours in terminal then sat 3 hours on plane at gate.
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I am trying to pay for flights online but my payments are declined even using different cards. Is there a general problem?
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Laura : I can’t download boarding pass Nor me Laura. Tried two iPhones with no luck but can download on the iPad
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WE were on flight LS1286 Almeria to Birmingham Jet2 acknowledged our claim on 24th. June no response since. Our son claimed for a 24hr delay on a flight from Bristol in late April and has just had his claim turned down by Jet 2. Do they ever pay compensation or always hide behind small print and legalities. Voting with my feet and bank account
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I put in a complaint to Complaints dept of jet2 on 22nd August 2022 ...all I get is a weekly email stating my complaint is taking longer than usual....this is very frustrating as you cannot get to speak with anyone the complaints dept...I think Jet2 need to seriously look at customer contact requirement
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Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. I’ve phoned them and they say my claim was logged 12 weeks tomorrow and I haven’t heard anything either , we were on the in bound flight home over 5 hours late .
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Printed the bording pass and it is printed quite large. to large to use at airport scanner how do I print smaller? I use my photos copy at the airport witch is ok but I like a printed copy as well
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Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now.
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Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay .
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LS944 - Larnaca to Manchester - 18th June 2022 - denied compensation - Upon arrival at Larnaca airport in the afternoon of 18th June we were advised the flight due to leave at 22:50 would be delayed until around 1:15am on 19th June. After waiting around and sleeping on the airport floor it was announced that the flight was cancelled due to the pilot exceeding his flying hours. Had the flight have left at the original scheduled time of 22:50 we would not have returned to Manchester by 1:15am meaning the pilot would have exceeded his flying hours even if we had departed on time. The flight was displayed as cancelled on the information board in the airport gate and we eventually departed at around 15:30pm on 19th June. Jet2 staff were not honest with us, they would have known that the pilot was unable to fly. We were only advised the flight was cancelled after sleeping on the floor of the airport gate until 2.05am. Myself and my partner Jack have both submitted compensation claims with jet2 holidays and have both received the same generic response stating that as the delay was caused by extraordinary circumstances compensation is not payable.
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Was this the flight from Almeria to Birmingham? Joanne : Had a claim for a 5 hour delay rejected today. I wonder if they ever voluntarily pay out a claim.
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We were delayed by 27 hours in June coming back from Malaga . I claimed over 12 weeks ago and still haven’t received anything . Last Friday we were delayed again this time from Palma . 4 hours on this occasion. I’m thinking is there any point in even bothering claiming for this one .
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Hello, I was on flight LS1204 from Malaga on Monday 13th June.It was badly delayed. Has anyone else had com yet?
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Hi, I had a flight back to Manchester from Corfu 2 weeks ago and 20 passengers including myself were denied boarding as a smaller aircraft had been sent instead therefore we had to make our own arrangements to get home. Does anyone know if I am entitled to compensation or will they just refund the flight and pay for the alternative one we had to source with TUI? Thanks
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Anyone still waiting for compensation flight from corfu to Stanstead on 18th june I have messaged 5 times now same response looking in to it. Its a joke
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Hi, our flight on 03/06/22, LS944 Larnaca to Manchester, was delayed till the next day. Jet2 are saying it’s extraordinary circumstances as a third party food and drink supplier delayed uploading food and drink on the outbound flight from Manchester, therefore not their fault. Can anyone help? Many thanks.
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We were delayed over 3 hours on 20th June 2022 on flight LS1530 from Palma to Stansted and have been refused compensation on the grounds of exceptional circumstances. Does anyone have any details of the delay cause please? TIA
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Guest : Karen McDemott : My son put in a claim for flight LS1288 from Palma to Birmingham on 20th June which was delayed to the next day .Told because it was due to air traffic control no compensation yet was told on the day it was due to crew running over their hours .Anyone else received any info on this flight ? I was on this flight. Reply from Jet2 on 13th September - The cause of the delay your flight, in excess of three hours, was Air Traffic Control restrictions beyond our control. Under EC Regulation 261/2004 (the Regulation) (as amended by UK law), compensation is not payable if the delay was caused by extraordinary circumstances. The Regulation and the pertaining case law, in particular, Blanche vs Easyjet, is clear that Air Traffic Control delays constitute extraordinary circumstances for the purposes of the Regulation, and your claim is therefore ineligible for compensation - not sure how Airline operational issues come under Air Traffic Control???
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Karen McDemott : My son put in a claim for flight LS1288 from Palma to Birmingham on 20th June which was delayed to the next day .Told because it was due to air traffic control no compensation yet was told on the day it was due to crew running over their hours .Anyone else received any info on this flight ?
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I want to get on a flight to barcelona this thursday. It is showing full, but i know there will be cancellations and no shows. How do i get a seat?
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Gail Jones : Has anyone received compensation for flight LS1260 5th June Las Palmas to BHX (delayed overnight til 6th June). I have not had any response and its been 12 weeks now! Same flight. We have had automated emails but nothing more.
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We were on the same flight. We've had 3 or 4 automated emails saying we're still looking into it but nothing now for weeks.
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Question re packing a cycle. Jet2 website says: box, cardboard or 'other suitable material' . I've used heavy duty plastic bags with other airlines: has anyone successfully done that with Jet 2 ?
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My son put in a claim for flight LS1288 from Palma to Birmingham on 20th June which was delayed to the next day .Told because it was due to air traffic control no compensation yet was told on the day it was due to crew running over their hours .Anyone else received any info on this flight ?
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Cannot change flights on Jet2 app - Manage my Booking - error every time says - We'd love to let you continue but first please select your going out dat / coming back date. There is nowhere to do this.
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Had a claim for a 5 hour delay rejected today. I wonder if they ever voluntarily pay out a claim.
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Anyone had problem with Jet2 taking payment for booking online but system freezing before booking confirmed saying there’s error but not what error is. Problem seemed to happen when my bank made me verify the payment in their app. It only took seconds as I have Face ID but Jet2 system froze having taken payment from my cc. I rang next day to query no booking confirmation to be told I wasn’t booked and it would be an additional £48 for same holiday as live prices had changed. When I complained they said I could have refund if not happy but as we are travelling with others who got booked ( using PayPal which didn’t require verification through their bank) I had to book. I raised complaint but basically been told tough go to ABTA. Why didn’t their system time me out before accepting payment so I could have tried again? Anyone else had this happen
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Hi has anyone received compensation from Jet2 for the overnight delay on 21 June 2022 Santorini to Stansted LS1616? I received confirmation of the two claims, one for our flights and one for our lunch, the email confirmation stated that the Jet2 claim could take 10 weeks and it’s now been 12 weeks today?
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I am trying to make a booking for January to Malaga have put in all the details and checked them but keep getting the error msg at checkout.any advice ??
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Been waiting 13 weeks for delay compensation response! Standard response from whatsapp - it's in your interest to wait for a response for a positive outcome (What!) Just being fobbed off. Going to contact solicitor next week.
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I made a claim over 12 weeks ago for a delayed flight over 3hours. I received confirmation but am still waiting. Tried calling but no option for claims. What can I do?
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I'm trying to retrieve my booking reference from our flight in May but I have deleted the emails?? How can I do this there must be a way ??
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Placed a compensation claim 11 weeks ago. Today they emailed me rejecting it. We were told at the airport, it was due to operational issues on Jet2’s side. They blamed the airport- “Unfortunately, whilst we were well prepared, a large number of other airlines and third parties (including Airports, ground handlers and fuel suppliers, for example) were not well resourced. ” They blamed Russia…. For a flight I booked 24 hours before. “ This, in part, has been caused by a significant area of airspace being closed over Russia and Ukraine, causing flights to re-route across central Europe“ I am taking this to the CAA and try and get them to review it. Anyone else been fobbed off?
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Gail Jones : Has anyone received compensation for flight LS1260 5th June Las Palmas to BHX (delayed overnight til 6th June). I have not had any response and its been 12 weeks now! I have the same problem, flight edi to rho on 18th June. We were delayed a full 24 hrs. Applied for comp whilst on holiday, contacted customer services again, nothing!
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After a long delay for our flight home in June, I have submitted my claim to Jet 2 twice and had nothing. Is this normal? I spoke to a Tui customer recently who received compensation for a 3.5 hour delay the following day!
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We are going to Tenerife on Friday it will not let me check in on line say there are no seats?
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Trying to access manage my booking through new Jet2 app on my iPhone, but just says unable to access on mobile. I never had a problem before updating app.
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Has anyone received compensation for flight LS1260 5th June Las Palmas to BHX (delayed overnight til 6th June). I have not had any response and its been 12 weeks now!
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Has anyone received compensation from flight LS1274 from Zante to BHX from the 18th June ? Not heard anything after 10 weeks.
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Was this a flight to Kos by any chance? We are still waiting..... Guest : Guest : Has anyone received flight delay compensation for over 3 hours? Claimed on 29/05/22 for three hour delay - still waiting!
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Iv put in for compensation on the 10/06/22 for a flight from Antalya flight number LS1810 iv sent 2 email to them and get nothing back filled out delays form still waiting not good service from them at all Chelle G : Hi has anyone else been refused compensation for delay to LS1239 to antalya on 4th June 2022. Just don't know what to do, we lost a whole day of our holiday and they say we're not entitled to any refund.
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Hi has anyone else been refused compensation for delay to LS1239 to antalya on 4th June 2022. Just don't know what to do, we lost a whole day of our holiday and they say we're not entitled to any refund.
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If I check in online with Jet2 and state a hold bag, but then only take carry on will there be a problem.
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does anyone know if you can add private transfer after the booking is complete i cant find it on man my booking please
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It took 12 weeks exactly for our refusal to come through Guest : Hi, we put in a claim for same date, still no compensation, filled out form again and got a reply saying they are still dealing with it. They are taking long enough 😡
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From the 5th June 2022 Beck : Anyone else been refused delay compensation on flight LS910 due to exceptional circumstances. Seems like a nice loophole for the airlines
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Anyone else been refused delay compensation on flight LS910 due to exceptional circumstances. Seems like a nice loophole for the airlines
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Hi, we put in a claim for same date, still no compensation, filled out form again and got a reply saying they are still dealing with it. They are taking long enough 😡
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