Jet2.com Discussion

18 May 2022 01:05:00 Pam Morris

I need to book private transfer ! Already booked assistance. But I cannot get through to book the transfer . What do I do . Pam Morris

18 May 2022 12:05:00 Guest

Guest : Guest : Been trying to book special assistance for over a week iv been in hold for over 2 hrs unfortunately I’m not able to add this with manage my booking why is it so hard just feel it’s so difficult if you have a genuine disability Yes me too - I've been on hold for 70 mins so far today to arrange special assistance for my dad. No idea how long the queue is either - JOKES! Me too! 2x 2hr30mins only to be cut off both times!!!

17 May 2022 11:05:00 Guestjulie leyland

I have been on the phone for 2 days waiting 2hrs and 30 mins each day only to be cut off! This is during my working day! Surely there has got to be better customer support?

17 May 2022 08:05:00 Guest

Natalie : Over the last 2 weeks I have tried ringing special assistance at 450 and 550 pm to a voicemail saying the lines are now closed please refer to the website for opening hours. Yes I did and it says 6 o’clock and not open weekends.I rang today from 330-5 just music!! I work mom-fri 830-430 how is it possible to contact someone ? I have even given my dad permission over the phone to call on my behalf and he can’t get through either. It is rather frustrating ring 08004085591 option 2 this is pre departure they will then transfer you internally Natalie : Over the last 2 weeks I have tried ringing special assistance at 450 and 550 pm to a voicemail saying the lines are now closed please refer to the website for opening hours. Yes I did and it says 6 o’clock and not open weekends.I rang today from 330-5 just music!! I work mom-fri 830-430 how is it possible to contact someone ? I have even given my dad permission over the phone to call on my behalf and he can’t get through either. It is rather frustrating Ring 08004085591 option 2 which is pre departure enquiries, they will then put you through internally to special assistance which for me was then only about a 10 min wait

17 May 2022 05:05:00 Guest

Jet2 is out to steel your money. I made a booking with them that needed to be changed. I had booked my seats and paid for that. When I go to change my booking they want to charge me again to book my seats.... This is theft as they money of the first booking is not credited to the new flight and alow me to book my seats again. I will never book with JET2 again.

17 May 2022 04:05:00 Catherine Dodds

I have tried to ring numerous times. I wishes to take my husband’s ashes on my booked flight. Please advise.

16 May 2022 11:05:00 Guest

Anyone else having problems with Jet2 flight app since latest update every time try and search the flights just takes me back to Home Screen using iOS 15.4

16 May 2022 07:05:00 Natalie

Over the last 2 weeks I have tried ringing special assistance at 450 and 550 pm to a voicemail saying the lines are now closed please refer to the website for opening hours. Yes I did and it says 6 o’clock and not open weekends.I rang today from 330-5 just music!! I work mom-fri 830-430 how is it possible to contact someone ? I have even given my dad permission over the phone to call on my behalf and he can’t get through either. It is rather frustrating

16 May 2022 06:05:00 Guest

Kelsey : I booked a holiday for me, my partner and his 2 children. His son has a hyphenated first name (which I never knew as I thought it was a middle name due to always only calling him his first part of hyphenated name) so I’ve only used the first part of hyphenated name on the booking.. will this affect us as the passport has the name hyphenated. I’ve been trying for hours to get through to jet2 with no luck. We are due to fly in 3 weeks You can change names etc online or on the App.....👍

16 May 2022 06:05:00 Sarah

Been on hold for 60minutes so far! Trying to arrange special assistance. Is it always like this? Never called an airline before. The email I sent hasn't been responded to. If I hear Tiffany singing 'I think we're alone' or Jess Glynn one more time!!!! 🤬 Come on Jet2 please answer.......

16 May 2022 06:05:00 Guest

Kieran : I have a holiday booked in 3 weeks time for 4 people to share an apartment but 2 people one being the lead passenger want to drop out.Can us remaining 2 still travel as paid in full? The lead passenger has to be there or make you or the other person the lead passenger

16 May 2022 05:05:00 Guest

Has anyone actually managed to book special assistance with Jet 2? If so, how?? Can I just show up and request it on the day? Currently on hold, 35 minutes in and from the sounds of it I don't think I will have much luck. Help!

16 May 2022 04:05:00 Guestdave Richardson

You will lose tried numerous times to speak emails no response Joke2 are worste joke company in the World

16 May 2022 03:05:00 Guest

Guest : Been trying to book special assistance for over a week iv been in hold for over 2 hrs unfortunately I’m not able to add this with manage my booking why is it so hard just feel it’s so difficult if you have a genuine disability Yes me too - I've been on hold for 70 mins so far today to arrange special assistance for my dad. No idea how long the queue is either - JOKES!

16 May 2022 11:05:00 Kelsey

I booked a holiday for me, my partner and his 2 children. His son has a hyphenated first name (which I never knew as I thought it was a middle name due to always only calling him his first part of hyphenated name) so I’ve only used the first part of hyphenated name on the booking.. will this affect us as the passport has the name hyphenated. I’ve been trying for hours to get through to jet2 with no luck. We are due to fly in 3 weeks

15 May 2022 07:05:00 Guest

Gordon Jack : I have been trying to speak to someone at Jet 2 regarding my holiday which should have started today, however before booking in on line with intention of leaving the bags before our early flight we decided to take a covid test for the safety of all, which unfortunately turned out positive for myself and my wife. I have rung most numbers and not one of put me through to a human voice. What I would like to know is what can I do next :- Can the holiday be put back to another date ? Could I qualify for a refund due to the circumstances. I have holidayed with Jet 2 since my family were young and always had great service, please don’t let anything spoil for the sake of bit of advice My booking number is 9955208/S22H And I am the lead passenger Gordon Jack tel 07938922746. Please help bringing this nightmare to an end. Yours In anticipation Gordon Jack You should still go mate youdont have to show it now

14 May 2022 08:05:00 Guest

Can anyone give me advice on cancelling and claiming for a refund on flights? I'm due to fly to Italy tomorrow but my son as been admitted to hospital with an infection and he's really unwell - I wasn't sure whether to just confirm my cancellation on the "manage my booking" and then request a claim through the insurance I paid for on their site when booking the flight? Thanks in advance

14 May 2022 11:05:00 Guest

Dorothy Woods I have been trying constantly since Monday for hours each day and can't get any answers or even speak to anyone. Don't believe that the queue never gets to me. I have a real emergency and this is not good enough

14 May 2022 10:05:00 Guest

This chat is * useless,dont come looking for answers here,all you will get is * *

13 May 2022 06:05:00 Guest

Likewise trying to contact Special Assistance but no joy. Just phoned again at 16.16 on Friday to find the message 'We are now closed' - yet their webpage shows opening times of 10.00 to 18.00!! Perhaps the concept of customer service is beyond Jet2??

13 May 2022 03:05:00 Guest

Been trying to book special assistance for over a week iv been in hold for over 2 hrs unfortunately I’m not able to add this with manage my booking why is it so hard just feel it’s so difficult if you have a genuine disability

13 May 2022 02:05:00 Guest

Trying to amend our booking online but get to final page and it says "....your payment has failed"

13 May 2022 12:05:00 Guest

Gracie ashGuest : I I’ve been trying to get through for three days! Guest : Trying to speak to jet 2 but just keep getting recorded message and cut off Did you get through in the end?

13 May 2022 12:05:00 Tenerife from Bristol end of June

Hello everybody,does anybody know if Bristol airport still has problems with huge queues? I saw recently that there was a massive line of people waiting that went outside the airport, anybody come through Bristol airport recently?

13 May 2022 10:05:00 Guest

Yes , I only got 4 passes , one was missing dmso gave to get it at airport Guest : Alan cornes Guest : Is anyone else finding the Jet2 website a bit of a nightmare to get boarding passes from. It keeps asking me to try again later. Also, it kept circling me back at the choose your seat stage. Yes, I have just tried and get the same message, doesn't send me back though, just the error message.

13 May 2022 02:05:00 Annoyed

Unable to contact special assistance team DO THEY EXIST trying for past 2 weeks night and dayBGZ

12 May 2022 10:05:00 Helen l

Guest : Have tried to check in online but just says check in unavailable We are having the exact same issue for our flight to Turkey from Birmingham 17thMay. Wont let us check-in online. Spoke to customer service who say they can't see why we can't? You cant do online check-in flying from Turkey but customer service say that shouldn't affect the inbound flight. So frustrating as we wanted to do the twilight bag drop off the night before. With all the chaos at the airports of late you would think online check-in and bag drop off would be encouraged?

12 May 2022 08:05:00 Guest

Alan cornes Guest : Is anyone else finding the Jet2 website a bit of a nightmare to get boarding passes from. It keeps asking me to try again later. Also, it kept circling me back at the choose your seat stage. Yes, I have just tried and get the same message, doesn't send me back though, just the error message.

12 May 2022 05:05:00 Alan cornes Guest

Is anyone else finding the Jet2 website a bit of a nightmare to get boarding passes from. It keeps asking me to try again later. Also, it kept circling me back at the choose your seat stage.

12 May 2022 02:05:00 Guest

Been on hold for hours at a time on various days over two weeks - still no one answering. I’m sitting in bed with my phone on loud speaker for two hours now today trying to get special assistance Guest : Sarah : Trying to get hold of customer service can anyone please advise if the waiting time on hold

12 May 2022 02:05:00 Guest

Trying to arrange airport special assistance for 2wks - on hold for hours on various days on the dedicated special assistance number provided. This is disgraceful when there is no help for people with disabilities/ mobility issues/ special needs. What’s the point Of a dedicated phone number if no one is ever going to answer it.

12 May 2022 01:05:00 Gracie ashGuest

I I’ve been trying to get through for three days! Guest : Trying to speak to jet 2 but just keep getting recorded message and cut off

12 May 2022 12:05:00 Guest

Have tried to check in online but just says check in unavailable

12 May 2022 12:05:00 Guest

Trying to speak to jet 2 but just keep getting recorded message and cut off

11 May 2022 04:05:00 Carole

Got boarding pass to download but no boarding pass to return ,no transfer from airport to hotel to download. Anyone know what to do.

11 May 2022 12:05:00 Guest

As anyone used jet2 twilight baggage drop off and is there queues Manchester

11 May 2022 11:05:00 Rory

I need to change my hotel to its sister hotel. Nobody is answering the telephone.

10 May 2022 09:05:00 Guest

Sarah : Trying to get hold of customer service can anyone please advise if the waiting time on hold

10 May 2022 04:05:00 Sarah

Trying to get hold of customer service can anyone please advise if the waiting time on hold

10 May 2022 11:05:00 Annetta

10/5/22 Do we need to fill in passenger locator forms for Madeira? -clicking the link results in error code

09 May 2022 10:05:00 Kieran

I have a holiday booked in 3 weeks time for 4 people to share an apartment but 2 people one being the lead passenger want to drop out.Can us remaining 2 still travel as paid in full?

09 May 2022 06:05:00 Guest

Gordon Jack : I have been trying to speak to someone at Jet 2 regarding my holiday which should have started today, however before booking in on line with intention of leaving the bags before our early flight we decided to take a covid test for the safety of all, which unfortunately turned out positive for myself and my wife. I have rung most numbers and not one of put me through to a human voice. What I would like to know is what can I do next :- Can the holiday be put back to another date ? Could I qualify for a refund due to the circumstances. I have holidayed with Jet 2 since my family were young and always had great service, please don’t let anything spoil for the sake of bit of advice My booking number is 9955208/S22H And I am the lead passenger Gordon Jack tel 07938922746. Please help bringing this nightmare to an end. Yours In anticipation Gordon Jack this is not an actual jet 2 site , its just a forum for people to advise others

09 May 2022 05:05:00 Gordon Jack

I have been trying to speak to someone at Jet 2 regarding my holiday which should have started today, however before booking in on line with intention of leaving the bags before our early flight we decided to take a covid test for the safety of all, which unfortunately turned out positive for myself and my wife. I have rung most numbers and not one of put me through to a human voice. What I would like to know is what can I do next :- Can the holiday be put back to another date ? Could I qualify for a refund due to the circumstances. I have holidayed with Jet 2 since my family were young and always had great service, please don’t let anything spoil for the sake of bit of advice My booking number is 9955208/S22H And I am the lead passenger Gordon Jack tel 07938922746. Please help bringing this nightmare to an end. Yours In anticipation Gordon Jack

09 May 2022 05:05:00 Guest

Same here 3hours x 3 still no answer for wheelchair assistance 🤬🤬

09 May 2022 02:05:00 Guest

6 hours on phone to book special assistance still no one picking phone up

09 May 2022 01:05:00 Guestdave Richardson

So sorry joke2 did same to me ripped me off £200+

09 May 2022 01:05:00 Guest

Guest : Does anyone know how to get through to Jet2? I have been trying for weeks and holding for hours each time. Still no luck. I really wish I hadn't booked with Jet2!

08 May 2022 01:05:00 Guest

Yes they are brill taxied outside don’t overcharge either Chris Holden : Has anyone had a private taxi transfer from Malaga, travelling with an infant and/or a toddler? If so were car seats provided in the taxi? Any advice would be greatly appreciated.

08 May 2022 01:05:00 Jean irvine

Try as I do special assistance not answered my call I need to book wheelchair assist how can I do this any other way

08 May 2022 01:05:00 Chrissie

Hi I have been phoning for 2 days sent 2 emails to book assistance for my mum but also it won't let me book seats it looks like the plane is full? Any ideas?

07 May 2022 06:05:00 Guest

Jean : Do I need to fill in passenger locator forms for a weeks holiday in Turkey No not needed as of last week

07 May 2022 06:05:00 Guest

Hi, we had a 17 hour delay on a flight from dalaman (turkey) to Birmingham. As neither is now in eu does this still qualify for the flight delay compensation? Airline was jet2. Any answers please.

07 May 2022 04:05:00 Chris Holden

Has anyone had a private taxi transfer from Malaga, travelling with an infant and/or a toddler? If so were car seats provided in the taxi? Any advice would be greatly appreciated.

06 May 2022 04:05:00 Steven

Been trying to get through to the Jet2 special assistance line on several occasions, no-one ever answers. Just been on hold for 1.5 hours this time, and 3 other times at an hour each time. I've emailed them but no answer after 2 weeks. My flight is in 3 weeks, they keep bugging me about online check-in, but nothing about anything that might help me such as dropping off bags the night before.

06 May 2022 02:05:00 Guest

Sue : I need to book assistance at airport. Have been ringing jet2 like lots of other people. Just can’t get through. No messaging available. Beginning to wish I hadn’t booked with them Hi i have booked Assistance with jet2 .if this helps you you have 7days in which too book after you book your Holiday I was Lucky that the operator put me through to Assistance If you dial number leave phone speaker on eventually you will get through Hope this helps Jane.

06 May 2022 01:05:00 Sue

I need to book assistance at airport. Have been ringing jet2 like lots of other people. Just can’t get through. No messaging available. Beginning to wish I hadn’t booked with them

06 May 2022 12:05:00 Kelly blears

Been charged twice for holiday and can not get through to jet2 for love nor money. Phoning a 0333 number on mobile been waiting for over 30 minutes at a time. Any ideas?

05 May 2022 09:05:00 Jean

Do I need to fill in passenger locator forms for a weeks holiday in Turkey

05 May 2022 12:05:00 Guest

Does anyone know the cut off day for jet2 if you where to change the date of your holiday?

04 May 2022 11:05:00 Guest

Does anyone know how to get through to Jet2? I have been trying for weeks and holding for hours each time. Still no luck. I really wish I hadn't booked with Jet2!

04 May 2022 09:05:00 Guest

Guest : Do you need to fill in a passenger application form going to canary’s Nope, all finished there and back. You just need to be treble jabbed and show your phone.

04 May 2022 12:05:00 Guest

To be honest it would be helpful if they could answer their phone

04 May 2022 11:05:00 Guest alison.amos@cartrefni.com

I can not login to manage my booking for love nor money!!!!! Anybody else experiencing this? I am putting the 3 lines of information i then press login and the information just disappears??? I checkered in few days ago and bought the travel insurance...they took the money and I have the copy of insurance but I didn't get to see my seats were booked and since then I just can't log in ...I'm going on the 23rd May...I'm sure it'll be ok at the airport but I want to see for myself that I'm checked in...Anybody help...no one answers my calls at jet 2 either.

03 May 2022 02:05:00 Guest

Do you need to fill in a passenger application form going to canary’s

02 May 2022 03:05:00 Guest

Guest : Mr Dawinder Johal : Booking reference 27WQFF Flight from Split to Manchester, 3rd of May 11.45am. Checked in but my boarding pass and seat number, isn't showing? Please put in my account/Jet2 app. this is not a jet2 page so i would probably remove your booking details if i were you Thanks, I just realised, how do you delete the information? Thank you

02 May 2022 03:05:00 Guest

yes, i have been trying jet 2 special assistance all day, its never answered and there is no customer service ( no waiting time announcements) pathetic

02 May 2022 03:05:00 Guest

Mr Dawinder Johal : Booking reference 27WQFF Flight from Split to Manchester, 3rd of May 11.45am. Checked in but my boarding pass and seat number, isn't showing? Please put in my account/Jet2 app. this is not a jet2 page so i would probably remove your booking details if i were you

02 May 2022 02:05:00 Mr Dawinder Johal

Booking reference 27WQFF Flight from Split to Manchester, 3rd of May 11.45am. Checked in but my boarding pass and seat number, isn't showing? Please put in my account/Jet2 app.

01 May 2022 08:05:00 Leas

Can you still push back balance

01 May 2022 12:05:00 Lorraine Wood

I can’t get through on phone lines. Email address not working. I want to enquire about changing hotel.

30 April 2022 05:04:00 Guest

Has anybody done the twilight check in at Bristol airport? Just wondering the cheapest place to park your car for an hour?

30 April 2022 01:04:00 Guest

Hi , this page is not run by jet 2 mr roger tarry : i have just gone on to manage my booking but cannot get into it because i carnt find my reference number the date of my holiday is 26th of may 2023 going to crete flying from east mids to herakalin i just wondered if you could e-mail my reference number to -rogertarry123@outlook.com please

29 April 2022 05:04:00 mr roger tarry

i have just gone on to manage my booking but cannot get into it because i carnt find my reference number the date of my holiday is 26th of may 2023 going to crete flying from east mids to herakalin i just wondered if you could e-mail my reference number to -rogertarry123@outlook.com please

29 April 2022 01:04:00 Guest

I have booked a jet2 indulgent escapes holiday via blue bay travel, I have tried to check in via manage my booking but jet 2 have changed my flights and the notification won’t let me check in without contacting blue bay, did this and blue bay contacted jet2 for me who haven’t a clue why I can’t check in but have reported the issues anyway, they have said I can check in for free at the airport however I haven’t booked the jet2 holiday direct so does this mean the free checkin won’t apply to me

29 April 2022 12:04:00 Guest

I got through to the already booked/add extras phone number after failing for 2 days with the special assistance number. As I am travelling within a week I was put through to special assistance even though their number had the message it was closed. Yes I was on hold several times, yes it took over 2 hours and yes I did get the answers I needed. Not all the answers were pleasant but at least I know.

28 April 2022 10:04:00 Guest

Maggie : When do the call lines open? 8am phone first thing Guest : having the same problem, i have checked in but when i go to view boarding pass its not available and i have been on hold for 2 hours… Guest : going on holiday soon , did the online check in , says we are all checked in BUT my daughters boarding pass isnt there to be printed , jet 2 say this is no problem as she can get her boarding pass at airport and must be an IT issue that he has asked them to look at, but my anxiety has gone into overdrive and really stressing , has this happened to anyone ? have you managed to get through? , i pned twice and got them straight away

28 April 2022 10:04:00 Guest

Maggie : When do the call lines open? 8am phone first thing

28 April 2022 10:04:00 Guest

T : Why will Jet2 holidays not answer the phone!! Losing the will to live! i phoned bang on 8am , monday and tuesday and was answered straight away

28 April 2022 08:04:00 T

Why will Jet2 holidays not answer the phone!! Losing the will to live!

28 April 2022 07:04:00 Guest

Help! I have booked my holiday and deleted my booking email and so now haven’t got my booking reference number it’s impossible to get through via phone to jet two anybody know how I can get the number I need

28 April 2022 11:04:00 Maureen Leitch

Can I get a refund if I cancel my flights due to ill health?

27 April 2022 10:04:00 Guest

Marie : I have tried at least 10 times to download my boarding tickets on different devices and will not download. Tried ringing jet2 but waiting for a minimum of 50 minutes each time and no answer can not get any help any where rubbish service same problem been on hold two and a half hours now really stressed out. Won't be using jet2 ever again. NO customer service once they have taken your money, absolutely disgusting

27 April 2022 09:04:00 Judith

I have been trying for three days now,email,message,what’s app,telephone to actually speak to somebody in customer services with absolutely no luck. My query could be dealt with in less than five minutes if I could only get to speak to a real person. Please Jet 2 get your act together and employ real people to deal with your customers.

27 April 2022 07:04:00 Kath

I have been trying for 3 days to get through to special assistance.. On Monday the lines closed at 4.20 pm when the website said 6pm. I held yesterday for 3hrs !!!!! I'm at a loss as what to do next 😪

27 April 2022 06:04:00 Guest

Jet2 special assistance, what a joke. I have been trying to get through to them for 3 days. I have been on hold for over 9 hours over the 3 days. I will not recommend them to anyone, and will not use them ever again. Not good