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Jet2.com Discussion
PATRICIA WILSON : I have just completed online checking procedure however, when I try to view/ save boarding passes they are not available. Have checked several times over past two hours but still nothing to see! I am not able to call helpline as I do not have call roaming whilst abroad. Please advise?? Perhaps you can't print them until under 48 hrs from flight. That was the default during restriction Period. Did the UK government request you complete a passenger locator form?
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I have just completed online checking procedure however, when I try to view/ save boarding passes they are not available. Have checked several times over past two hours but still nothing to see! I am not able to call helpline as I do not have call roaming whilst abroad. Please advise??
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Have been trying to get through to Jet2 re some lost property. Nightmare, been pushed from pillar to post by automated systems. Not actually been able to speak to a human. First time using Jet2 and they have not impressed me one bit. Wonder how hard it would be to contact them if my request was urgent!
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Guest : Complete nightmare trying to book flights today. I kept entering all my info but it wouldn't let me make payment. the same thing happened with me - except they took the payment from my bank but did not make the booking. As they didn't make the booking I don't have a booking reference and they won't refund my money (£178). So check your bank account in case the same thing has happened with you
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Can edit passenger details/mistakes on that app. Just can’t change the actual paasenger Guest : Dan : I have been trying to get a name change for one of my friends on our holiday for tomorrow, it was just a misspell error and obviously the passport doesn't match so really struggling with what to do, been on hold with jet2 for about 50 minutes now trying to get through to someone to try and change it I've been on the phone now for 13 days non stop I feel literally I feel sick,I've got ball bags under my eyes
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Complete nightmare trying to book flights today. I kept entering all my info but it wouldn't let me make payment.
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I have been trying to get through to Jet2 since 8am this morning, constantly on hold for 59 mins at a time, before I have to hang up and actually do some work. My call register is a constant list of different Jet2 numbers I've been using to try and get through. Even tried the cancellation number and that came up engaged. What has happened to Jet2, was such a great company and sung my praises, now wishing I'd booked elsewhere. I really need to speak to someone, as it is not an option to make this change online or using the app. Are all their staff still working from home or something, because for a company this size, this really is not a great impression. Very disgruntled customer.
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Disgusting treatment by Jet2. We were in Palma airport for over 10 hours due to denied boarding. No food no drink. People had to buy their own hotels and pay for their own taxis. JET2 SHOULD BE FINED AND CLOSED DOWN FOREVER!
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If you book with jet2 11 weeks before the holiday can you still extend the payment date by 4weeks?
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Having problems booking special assistance for flight on Thu 23rd. Never experienced anything like lis before. Has anyone else had problems?
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Guest : Guest : Jet2 app is currently not working. Jet2 should stop telling people to use it as it isn’t letting anyone add meals or in our case also check in. We checked in a few days ago fine,its your app maybe needs updating? Oh, well, that's fine then, if you managed to check in everything must be working. Everyone else on here must be doing something wrong.
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We had an e mail from jet2 yesterday saying our holiday was cancelled .Recieved another e mail at 22.35pm saying there had been a mistake. Very lucky that we hadn't booked something else!
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Hi we fly from Manchester next week, listening to all the hype regards queues, do we wait in the huge queue at the airport doors or just walk through to bag drop? I don't want to cause uproar. Hahaha
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Dan : I have been trying to get a name change for one of my friends on our holiday for tomorrow, it was just a misspell error and obviously the passport doesn't match so really struggling with what to do, been on hold with jet2 for about 50 minutes now trying to get through to someone to try and change it I've been on the phone now for 13 days non stop I feel literally I feel sick,I've got ball bags under my eyes
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Guest : I want to change my holiday from 7 nights to 10 , can’t get through on the phone been on hold for over an hour any advice please . You can do that sir any time you like,just open your amazon app and...
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Paul edmondson : Is there an issue with the je2 2 holiday app. It keeps crashing when I try to load it. I have unstalled and reinstalled Still not working Yes someone bummed it 2 times
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Same been trying since Friday! Guest : Eva Malone : Good morning, my partner and I are flying to Arrecife on Sunday morning. My partner Donal O’Brien tried to check in online but the system won’t let him. We would like to check in our luggage on Saturday evening. Can you please advise. Thank you. Eva Malone. Guest : Hi, can I travel with no complications or problems when the lead passenger doesn’t show up? I am I able to check in online can I do this at the airport on the day of travel? Guest : Unable to check in online. Been trying since 4:30pm yesterday.
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I want to change my holiday from 7 nights to 10 , can’t get through on the phone been on hold for over an hour any advice please .
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Eva Malone : Good morning, my partner and I are flying to Arrecife on Sunday morning. My partner Donal O’Brien tried to check in online but the system won’t let him. We would like to check in our luggage on Saturday evening. Can you please advise. Thank you. Eva Malone. Guest : Hi, can I travel with no complications or problems when the lead passenger doesn’t show up? I am I able to check in online can I do this at the airport on the day of travel?
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Is there an issue with the je2 2 holiday app. It keeps crashing when I try to load it. I have unstalled and reinstalled Still not working
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Cannot check in online won’t recognise my booking reference errors out unable to get through to jet 2 by phone. Using the details sent in confirmation mail about to give up
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I have been trying to get a name change for one of my friends on our holiday for tomorrow, it was just a misspell error and obviously the passport doesn't match so really struggling with what to do, been on hold with jet2 for about 50 minutes now trying to get through to someone to try and change it
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Hi, can I travel with no complications or problems when the lead passenger doesn’t show up? I am I able to check in online can I do this at the airport on the day of travel?
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Good morning, my partner and I are flying to Arrecife on Sunday morning. My partner Donal O’Brien tried to check in online but the system won’t let him. We would like to check in our luggage on Saturday evening. Can you please advise. Thank you. Eva Malone.
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I can't check in online either. Tried multiple times and getting worried. But now I see it's not just me.
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I was looking to see of jet2 is having any issue as o am not able to do the check in just gives error before add passport.. there is no ufficial communication on their website
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We’ve tried multiple times to online check in for our flight home tomorrow but it just ends up erroring out. Can not complete at all. And can not see if we’ve missed something or filled in something wrong. And of course Jet 2 tell you that you can only book in online and that if you do try at the airport, they will charge you. However by the looks of things we aren’t the only people having issues. Really getting peeved right now. First time booked with them as well. Am sure we won’t book with them again.
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Payed for 17 passengers on a flight in a few days time and it won’t let me check in online. Have we definitely got a flight available and just need to check in at the desk?
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Guest : Hi same problem here, cannot add passport details and check in online Did you sort it as I can't check in either tried 11 times tonight
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Julie : Hi trying to check in on line for flight only it won't let me put our passports on. Also let us manage our boarding passes.
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Hi trying to check in on line for flight only it won't let me put our passports on. Also let us manage our boarding passes.
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Guest : Is it just me or is impossible to check in online and also find that Jet2holidays are completely unobtainable It's not just you, there's something wrong with their website & app
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Tried to book extras with my holiday and payment refused 3 times, checked with bank and they said new regulations had come into force regarding security of payment and jet2 wasn't compliant with them,may explain any problems regarding payment
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My final payment was due to be taken from my account today but hasnt? All other payments were taken for previous dates on the payment plan and my card is still in date and funds available etc I don’t want to make a payment and then they take the money like they have done and say they will do for this payment 🤷♀
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Is it just me or is impossible to check in online and also find that Jet2holidays are completely unobtainable
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Got stuck in greece,delayed flight,ate beans farted ourselves home faster than ever,back home now we reak of syit
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Guest : Jet2 app is currently not working. Jet2 should stop telling people to use it as it isn’t letting anyone add meals or in our case also check in. We checked in a few days ago fine,its your app maybe needs updating?
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Hi Been delayed going out to Gran canaria from Manchester on 30 May for 7 hours !!! I full in the online form , is the compensation form as easy as it seems?
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Jet2 app is currently not working. Jet2 should stop telling people to use it as it isn’t letting anyone add meals or in our case also check in.
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Hello are there any people here effected by Bristol airport chaos?I wantedto hear about your experiences,if you have had a cancelled flight from Bristol airport?I want to know because we are due to fly out to Tenerife soon :)
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Khan : Delayed flight for over 3 hours and same on way back ,then cancelled it sent us to another city in uk Still waiting for suitcases been a week No customer service will have to go airport for 3rd time now Never choose a cheap airline !!! We've flown around 30 times in the last 4 years and never had a problem,its all because of this jubilee krapp
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Flight delayed 3.5 hours on arrival at Turkey from Newcastle no luggage,rang every number on the website emailed and getting no response since June 3rd.list luggage number just keeps cutting me off
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Filled the form in for medical assistance and not had a reply nor response as to whether I can have this. I’m now beginning to panic due to breaking my ankle
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Hi can we still fly without our lead passenger if she decides she doesn’t want to go.Its return flights.We have all checked in online now and have our tickets.The lead passenger is saying that we just need to do a no show if she decides not to go.She said she won’t change the lead passenger name.
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Have you had any answers yet, the exact same thing has happened to me when I booked this evening. Guest : Deborah : Booked my holiday yesterday with PayPal..we have had no confirmation in my email..what's going on I have just done the same. Money has gone from my bank but the site crashed as it processed the payment. No confirmation number, no confirmation email, no nothing. But my account is over 2 grand down! This is ridiculous
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Deborah : Booked my holiday yesterday with PayPal..we have had no confirmation in my email..what's going on I have just done the same. Money has gone from my bank but the site crashed as it processed the payment. No confirmation number, no confirmation email, no nothing. But my account is over 2 grand down! This is ridiculous
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Deborah : Booked my holiday yesterday with PayPal..we have had no confirmation in my email..what's going on Same here, not sure what to do all money taken from account but no booking reference to confirm
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Guest : John Bowe : Been trying for over a week to contact special assistance team OR customer service , getting cut off after waiting two hours . No email address for them ….. they know they have staffing problems so why not use email contact rather than telephone? specialassistance@jet2holidays.com customerservices@jet2holidays.com I've emailed both addresses only get generic holding replies
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I booked meals for return flight meal coming home and received this message when i put card details in. Went to check bank and payment has gone through and is now sitting pending! Anyone else having difficulty as tried to use paypal prior with no luck wither
Have spent 2 days trying to get through to special assistance I email customer services got an automated reply stating it could take 21 days to respond absolute joke! ! I have now taken a chance and booked seats in the hope they are close enough for the ambilift . Would have cancelled flights but no refund given disgraceful customer service
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Booked my holiday yesterday with PayPal..we have had no confirmation in my email..what's going on
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My friend doesn’t have her name on her boarding pass as her double-barrelled first name. Will this be an issue or as her primary first name and last name are there and correct will this be acceptable? TIA.
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We have changed from private transfer to car hire via Manage My Bookings. Car hire had to be paid in full at time of change. However my booking still shows private transfer at £290+ and the remaining balance due to be in a couple of day. I don't want to pay and then rely on a refund of the private transfer money. Losing all confidence in Jet2 holidays after previous good service from them Also had no response from travel assistance impossible to reach by phone. I think they must be seriously understaffed.
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I've been trying to reach Assistance for ages, 3 calls hanging on for over an hour each plus emails that just get generic replies. I want to book seats but don't know where lift will join to plane. We need to be very near as my hubby has severe walking difficulties but doesn't want the indignity of being carried through cabin. We are also traveling with my granddaughter so need arrangements to be sorted.
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Mary Kemp : Cannot get through to arrange travel assistance for holiday already booked. What can I do? Held on the phone for literally hours to no avail.
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Been waiting for 2hrs15 mins for someone to pick up the call about my booking. Absolute joke. Does anyone know any other number to call regarding making a change to your booking?
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Thought I had paid the deposit on a holiday, took an age to process the online payment, my banking app said £60 had gone through then after 4mins the website said problem with transaction!
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Been on hold for over an hour to get through and then be put on hold again whilst they speak to operations team , to then be cut off !!!! Why cant they ring me back, they have all my details!!! Been asked by Jet 2 to call them regarding issues at hotel,,, impossible to speak to someone !!
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Ridiculous!! Kept on hold for second time So far been about an hour and a half. Booked and PAID FOR a holiday. Money's came out of my bank but jet 2 says payment unsuccessful!!? Got someone eventually but was hanging on for him to check something for over 20 minutes So Hung up and trying again. So far this time been waiting for someone to answer for 40 minutes. Where's my money jet 2?????
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Cannot get through to arrange travel assistance for holiday already booked. What can I do? Held on the phone for literally hours to no avail.
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I've been trying to get through for a special with pepperoni,extra cheese,tuna and salami,I cant get through,can I order on the jet2 pizza and kebbab app? It was for the special please,I need resistance, like this...
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Rang Jet2holidays Special Assistance at 10.00 in the morning and still had not answered at 17.10. Then phone line closed..Took photo of length of time..... what an absolute disgrace .... Special Assistance should be part of the initial booking.... if I can't book Special Assistance then I will cancel holiday....disgraceful
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Just got off phone with customer services, 2nd attempt first gave in after 20 mins as solved my issue on the app!! but decided to try again as i also needed to change my boys dob, waited 55 mins before being answered... polite lady sorted dob change free of charge also..
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The payment system on the app hasn't been updated with the new payment regulations so my payments won't go through. Been on phone all day with no one answering. Poor customer services haven't even got the decency to say they have got rid of most of the staff and are relying on the cheap app to do all the work.
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We have been trying to contact jet2 for 2 weeks now, ringing every number available hanging on for more than 2 hours a time, still no response. We are travelling with a disabled child and desperately need to speak to person or be able to email, but no, no response, no response at all, this is making us all so stressed. Can anyone help, please.
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Guest : Guest : I am going to contact ABTA ATOL CONSUMER TRADING STANDARDS, CITIZENS ADVICE and CONSUMER PROTECTION DEPTS. To assist in the failures of jet2 holidays customer services in the failure of them to answer calls and respond to other ways in trying contact them even in an emergency matter[/QOUTEI totally agree the service is totally broken down nobody answers the phone no matter whatever number you try. The email is not operating with a silly message about people answering phone which is nonsensical and the chat lines are not enabled. I hope enough people take it through to ABTA. I wonder why the newspapers have not picked it up.
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Guest : I am going to contact ABTA ATOL CONSUMER TRADING STANDARDS, CITIZENS ADVICE and CONSUMER PROTECTION DEPTS. To assist in the failures of jet2 holidays customer services in the failure of them to answer calls and respond to other ways in trying contact them even in an emergency matter[/QOUTE
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I am going to contact ABTA ATOL CONSUMER TRADING STANDARDS, CITIZENS ADVICE and CONSUMER PROTECTION DEPTS. To assist in the failures of jet2 holidays customer services in the failure of them to answer calls and respond to other ways in trying contact them even in an emergency matter
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John Bowe : Been trying for over a week to contact special assistance team OR customer service , getting cut off after waiting two hours . No email address for them ….. they know they have staffing problems so why not use email contact rather than telephone? specialassistance@jet2holidays.com customerservices@jet2holidays.com
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