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Jet2.com Discussion

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24 February 2021 03:02:00 John Cronin

Can I change dates of my holiday

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23 February 2021 01:02:00 Christina Gage

I Cant seem to find any paperwork or emails for a booking I rescheduled from a previous holiday ?

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21 February 2021 02:02:00 Guest

I have had a text on whatsapp , which i dont use , though i do have the App i went onto the app , gave some details of previous flights , that got cancelled, didnt give any card details , though there wasa lady asking for further details Thanks Ian Hamilton

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21 February 2021 02:02:00 Guest

Guest : I have just had a WhatsApp from Jet2 asking for details to refund my flight I booked last year? Is this correct? they are asking for a credit card details? Seems suspect Guest : I have just had a WhatsApp from Jet2 asking for details to refund my flight I booked last year? Is this correct? they are asking for a credit card details? Seems suspect

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20 February 2021 01:02:00 LMc

Hi I am still waiting for my refund from Jet2 from cancelled flights in early January...how long are they taking to process the refunds?

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15 February 2021 06:02:00 Guest

I have just had a WhatsApp from Jet2 asking for details to refund my flight I booked last year? Is this correct? they are asking for a credit card details? Seems suspect

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14 February 2021 02:02:00 Harvey

Are Jet2 using WhatsApp, for flight cancellation refunds ,seems a bit suspect

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23 January 2021 02:01:00 Guest

Guest : Going to tenerife on June 15th will it happen I'm hoping so Spain's leaders have advised Spain will be closed to foreigners until at least the end of summer.

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23 January 2021 02:01:00 Vaderstar

Sue Dempsey : Been using Jet2 flights and holidays from Leeds Bradford for around 25 years but now they are so expensive think we need to have a think at using another company. Lots of our friends feel same way...come on Jet2 you are brilliant but stop charging such outrageous prices. We live near Leeds Bradford but would be cheaper to drive to Bristol to fly to Almeria/Murcia with easyJet...are you listening Jet2 have been operating out of Leeds since 2003?

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17 January 2021 11:01:00 Guest

Going to tenerife on June 15th will it happen I'm hoping so

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04 January 2021 06:01:00 Guest

Have been waiting since the 30th July 2020 and 28 August 2020 for a insurance refund , had many live chats and had a e-mail saying a refund would be deposited into my account in September ,still waiting. Jet 2 do not seem to be bothered paying out .Is there any other way of recouping my costs

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02 January 2021 04:01:00 Sandra

I have had an email saying my holiday dates have changed and I can cancel and have a refund but it says something about cancellation fees but if they are offering my a chance to cancel will this still apply the holiday is may 2021

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02 January 2021 04:01:00 Sandra

GuestLinda ToddLVCOR : Chrissie : Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away?

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31 December 2020 02:12:00 Leske

Are jet 2 cancelling and refunding passengers January 9th as living in tier 4 means by law we cannot travel abroad.

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27 December 2020 06:12:00 Lynne

Flying to tenerife 10th jan..are there any discounted tests anywhere .cheapest ive found is £120 pp

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24 December 2020 05:12:00 Guest

Traveled with jet2 last year May 2019. The flight was delayed and we could claim.... which we did and everything ok.... but now 18 months on we have had a debts collect letter saying we havent paid the fee ..... claims for u gb I think.... this can not be right can it .... not had a invoice or letter from them just the collection people

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18 December 2020 09:12:00 Sue Dempsey

Been using Jet2 flights and holidays from Leeds Bradford for around 25 years but now they are so expensive think we need to have a think at using another company. Lots of our friends feel same way...come on Jet2 you are brilliant but stop charging such outrageous prices. We live near Leeds Bradford but would be cheaper to drive to Bristol to fly to Almeria/Murcia with easyJet...are you listening

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18 December 2020 09:12:00 Guest

Just seen a report that Jet2 are routing some Newcastle flights to The Canaries via Manchester or East Midlands to pick up more passengers (fill the plane up. Adding a couple of hours to the flight time - so what happens to PCR tests carried out in the 72 hours prior to the scheduled arrival time that may be outside of that time slot because of the revised arrival time? Will entry be refused because the PCR test was carried out longer than 72 hours before arrival? What a mess!

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15 December 2020 07:12:00 Shelagh Evans

Due to fly to Croatia in May 2021 . Holiday has been cancelled and deposit refunded. No explanation and no offer of changing Holiday. Very disappointed in Jet2. Same holiday/dates still available from different airport, but more expensive

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12 December 2020 01:12:00 Guest

Deborah : I cant self isolate due to go on December 30th to Gran Canaria and want a refund has anyone heard any thing from jet2 ? Ive been trying to contact them all day. David Boocock : Anyone else wanting to cancel holiday xmas and new year because of self isolation on return ..hoping can book for later next year now David Boocock : Anyone else wanting to cancel holiday xmas and new year because of self isolation on return ..hoping can book for later next year now Ive been ringing cant get through , due to travel to Lanzarote on 26th Dec ..its a total mess

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11 December 2020 09:12:00 Deborah

I cant self isolate due to go on December 30th to Gran Canaria and want a refund has anyone heard any thing from jet2 ? Ive been trying to contact them all day. David Boocock : Anyone else wanting to cancel holiday xmas and new year because of self isolation on return ..hoping can book for later next year now David Boocock : Anyone else wanting to cancel holiday xmas and new year because of self isolation on return ..hoping can book for later next year now

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11 December 2020 06:12:00 David Boocock

Anyone else wanting to cancel holiday xmas and new year because of self isolation on return ..hoping can book for later next year now

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08 December 2020 11:12:00 Guest

Booked holiday over Xmas to Lanzarote with the incentive that jet2 were discounting covid tests.....however, the provided three providers Living care.....run out of tests Confirm testing.....run out of tests Randox....based in Ireland....ok if you live in Ireland as you have to attend one of their locations....but if you live in UK....no chance.., So any discount offered on price of holiday is cancelled by having to pay full price for tests....despite jet 2 stating on their website....we have worked hard to secure special discounts for exclusive jet 2 customers.....how can they offer discount......when there are no actual discounts to be had.....how many people will get caught out this way..., Website misleading........

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05 December 2020 03:12:00 Guest

I have just had my May 2021 holiday cancelled we have other family members on the same fight who have not had their holiday cancelled is there anything I can do.

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05 December 2020 03:12:00 Guest

Sharon : Hi anyone still waiting for covid results..we fly ro Tenerife at 11 today did u get your results in time

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05 December 2020 12:12:00 GuestLinda ToddLVCOR

Chrissie : Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away?

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05 December 2020 12:12:00 GuestLinda Todd

Chrissie : Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away?yes me last night no reason

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05 December 2020 10:12:00 Sharon

Hi anyone still waiting for covid results..we fly ro Tenerife at 11 today

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04 December 2020 08:12:00 Chrissie

yup just had same cancellation for june 2021 to lanzarote. Promised refund so gone back on site and booked earlier date in June 2021 and booking accepted, so far - fingers crossed

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04 December 2020 08:12:00 Chrissie

Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away?

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26 November 2020 07:11:00 Steven Swankie

len : Can I move flights to a different date

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19 November 2020 12:11:00 len

Can I move flights to a different date

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19 November 2020 12:11:00 Guest

Guest : Can I change a flight in Jan 2021 to Fuerteventura to October 2021?

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15 November 2020 06:11:00 Guest

Can I change a flight in Jan 2021 to Fuerteventura to October 2021?

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11 November 2020 08:11:00 Guest

Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away?had one cancelling august 2021 from belfast to cyprus

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11 November 2020 12:11:00 Guest

I over a period of 7 years have had quite a few time now to have travelled with Jet2, I have been delayed at Manchester 2 times coincidentally both of those times were when Monarch and Thomas Cook went bust, so i my opinion Jet2 were making money while ruining my holiday but making Health and safety excuses, which if were even true were totally an issue with their own parts logistics but they are trying to worm their way out of both, but this isnt my main issue, my main issue is when they cancelled my holiday to Turkey and Hayes found me another Holiday in Rh0des, that was £710 dearer making the holidiay for 2 nearly £2.700 for 1 week all inc in October in possibly one of the worst hotels I have had the misfortune to stay in, it was given a 4+ star rating, I wouldnt give it 2, the food was poor and seemed to be rationed, the room was very poor our view was a wall, there was queue for everything I found I paid £1500 more than a guy who booked the same week as me with Jet2 same room type everything, nothing in the description actually was true, NOTHING, I feel I have been stolen from, and will never travel with this firm again, I have only one small peice of satisfaction, I will have a job in 6 months, I have nothing but contempt for them.

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04 November 2020 11:11:00 MB

Time-off work sorted. Flights booked and now checked in. PCR test booked. Hotel booked. Car hire sorted. Drop-off to airport sorted. - Just need to know if the flight is going ahead. Clock is ticking and a statement from Jet2 would be appreciated. What are we waiting for? Are we hoping the Government changes its mind and says foreign holidays can go ahead? I just need to know one way or another. Its the uncertainty that makes this more stressful than it needs to be.

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29 October 2020 09:10:00 Sandra

Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away? Yes I have had my hoilday june 2020 cancelled too.Received deposit refund,but waiting two other payments.

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29 October 2020 08:10:00 Guest

Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away? Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away? Guest : yes I have my June hoilday cancelled too for June 2021 Brenda Shannon : Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away?

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24 October 2020 08:10:00 Millichip

We have used jet2 alot .but we should have be flying to Cyprus on 24 October 20.20 but both myself and partner are to I'll to travel .we tried to change dates but was told we could not. So we have lost the cost of the holiday. I will never use them again .they were very unhelpful

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19 October 2020 05:10:00 Guest

got flights booked to canaries 5th November, they were booked in January. would not be able to go now because of quarantine, will jet 2 refund?

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19 October 2020 02:10:00 Guest

Holiday to Spain cancelled. Jet2 paid full refund in two days. Well done Jet2. Jim.

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07 October 2020 05:10:00 Guest

Jet2 whilst are a good airline absolutely disgraceful that they cancel flights from Izmir for October and then hike up the price of return flights from other Turkish airports. Why dont you support your customers rather than charging 450 euros per person. Not everyone has that sort of money. Totally unethical and outrageous ....IreneSwietnicki

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05 October 2020 02:10:00 Shannon

Ive just had an email from Jet2 cancelling my holiday for June 2021 - anyone else had one cancelled this far away?

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04 October 2020 04:10:00 Guest

Turned up Faro airport on 3/10/20 only to find flight cancelled, no notification sent although they have my mobile and email contact information, no one to contact at airport or by phone, left in the lurch. Checked phone for boarding passes, they changed detail on return flight to an earlier flight, even though I have original passes, absolutely, despicable. How do I get in touch , with head office?

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02 October 2020 01:10:00 Guest

We're due to fly out on 10th October but not heard from them yet

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02 October 2020 01:10:00 Guest

Do you have the text they sent ? Keith moss : Had a text from jet 2 to say holiday to turkey on sun 4th of oct is cancelled due to new government guidelines on covid but havnt had an official email Guest : THE text is designed for you to call the airport , who will confirm isolation rules , if you accept then you will be able to travel I've just confirmed this with the airport

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02 October 2020 11:10:00 Guest

Do you have the text they sent ? Keith moss : Had a text from jet 2 to say holiday to turkey on sun 4th of oct is cancelled due to new government guidelines on covid but havnt had an official email

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02 October 2020 11:10:00 Callum Steele

Hi guys booked a holiday literally 1 hour before they announced you had to quarantine on the way back from turkey, will they cancel the holiday how can I get my money back as I will not be able to get the time of work and Im stressing.

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02 October 2020 11:10:00 Guest

are they actually cancelling them? i'm due to fly out wednesday but haven't heard anything yet plus they're still selling holidays to turkey. very confusing

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02 October 2020 09:10:00 Keith moss

Had a text from jet 2 to say holiday to turkey on sun 4th of oct is cancelled due to new government guidelines on covid but havnt had an official email

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01 October 2020 11:10:00 Sarah

Me too... flying 20th Oct and now I cannot get a refund. How likely are they to cancel flights to Turkey? Gary : Im due to fly out to Turkey on Sunday 4/10/20 but it has now been added to the quarantine list . Where do I stand ? Regarding cancelling/ changing my holiday ?

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01 October 2020 09:10:00 Guest

THE text is designed for you to call the airport , who will confirm isolation rules , if you accept then you will be able to travel I've just confirmed this with the airport

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01 October 2020 08:10:00 Gary

Im due to fly out to Turkey on Sunday 4/10/20 but it has now been added to the quarantine list . Where do I stand ? Regarding cancelling/ changing my holiday ?

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28 September 2020 01:09:00 Guest

Guest : Got the same. Telephone number text came from not visible. Card used for all payments hasn't changed be is valid. Previous texts were from Jet2 this us supposedly from Jet2.com. Certainly not using WhatsApp to provide updated details. Everything about it screams scam. They did have correct contact details.

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24 September 2020 01:09:00 Guest

Had an email from Jet2 to say we need to fill in a locator form 24 hrs before going to Turkey. Does this need to be uploaded somewhere or do we print out a form to take with us on flight? Thanks

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23 September 2020 10:09:00 Guest

Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. Today my wife received a text from a mobile number saying that Jet2 have had trouble paying our refund and to get in touch with them. This sounds dodgy to me.. What do you think? Guest : Guest : I've also received the same text saying they couldn't process the refund unless I filled in a form, so they could access my account ?? Which sounds a bit dodgy to me. Can't get through on the phone as no one is answering. I had the same, like others it was because my card had expired since booking. Filled in a secure form with the booking details (but not enough detail for a scammer to access it - they don't ask for DOB or date of departure, which you'd need to access someone's details via Jet2holidays website). They then told me the correct amount I was due and I filled in another form with my bank details. Two days later I received the refund. I was apprehensive though, because the phone lines were always busy and I would have preferred checking. Also, you can't navigate to the SMS page of their website without using the link in the text you suspect might be a scam. Jet2 need to sort that and have the SMS service link displayed clearly on their website.

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23 September 2020 09:09:00 Stephen Westwood

It looks like Jet2.com have cancelled my flight at the end of Oct 20. I did not ask for this cancellation but their email suggests I did. I replied to Jet2.com customer service and was told their reply to me may take 21 days. My plans are up in the air (metaphorically speaking). Unrequited cancellation and no way to communicate to Jet2.com Help

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23 September 2020 05:09:00 Guest

Hi, did anyone get their flight an cancelled for the 25th Feb 2020 because of bad weather in Lanzarote and got to travel on the 26th instead. If you have proof that your flight was cancelled ,could you please get in touch with me . nettyjon31@hotmail.com. Many thanks,

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22 September 2020 04:09:00 Guest

Hi Tricia We too were flying out to Fuerteventura but on the 27th September . Jet2 contacted us today to cancel and to either offer us alternative holiday, credit note or cash refund. If you havent been contacted as yet Im sure you will be pretty soon. Tricia : Hi we are due to fly to Fuertavuntura on the 30th of Sept less than 14 days to go. I have logged in and it says check in for your upcoming holiday. according to the government guidelines the canaries are not allowing travel. Its really frustrating as we are not getting any information. there are family members in our group that have to let their work know for definate if the holiday is still going ahead. has anyone got any info on this.

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22 September 2020 12:09:00 Guest

no refund invoice today. anyone else?

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20 September 2020 08:09:00 Guest

Hi, we are flying out of Stansted tomorrow morning, we are checking in bags at the kiosk, by doing this do we still need to check in on line and print boarding passes?

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20 September 2020 08:09:00 Guest

Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. Today my wife received a text from a mobile number saying that Jet2 have had trouble paying our refund and to get in touch with them. This sounds dodgy to me.. What do you think?

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18 September 2020 02:09:00 Guest

Guest : I've also received the same text saying they couldn't process the refund unless I filled in a form, so they could access my account ?? Which sounds a bit dodgy to me. Can't get through on the phone as no one is answering.

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17 September 2020 03:09:00 cynthia

hi we are due to fly out on the 9th october to furteventura to florida apartments i contacted the florida yesterday they said there closed till new year due to covid jet 2 have sent our tickets and hotel voucher via email i cant get through to them to query this any advice do i just wait for them to cancel it if they do i have emailed them but no reply as usual

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16 September 2020 04:09:00 Tricia

Hi we are due to fly to Fuertavuntura on the 30th of Sept less than 14 days to go. I have logged in and it says check in for your upcoming holiday. according to the government guidelines the canaries are not allowing travel. Its really frustrating as we are not getting any information. there are family members in our group that have to let their work know for definate if the holiday is still going ahead. has anyone got any info on this.

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16 September 2020 01:09:00 Guest

We had exactly the same happen with us. We didn't for a minute think Jet2 would behave in this way. Both of their staff I spoke to regarding our flights said they hadn't been informed of a change in the FCDO rules, which as you know made any insurance you had,null and void if you knowingly traveled to Portugal after 10th September.Basically told us if you don't fly the only option was to rebook and then they decided to give refunds on the 15th September. Their reason was,they said. Due to the change in the FCDO advice? Really disappointing they decided to treat their customers in this way.

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16 September 2020 01:09:00 Guest

Guest : We are due to fly to Portugal on Sunday but following the UK government's new advice not to travel to the destination on health grounds, something which would automatically void our travel insurance, we feel it is too risky to travel. Jet2 tell us the flight is still scheduled and they expect us to go against the govt advice and to travel without insurance. As a result we are not entitled to a refund of our £500+ flight costs. That sounds like 'robbery' to me!

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15 September 2020 11:09:00 Guest

Has anyone filled out the form youve been sent by text message? Im unsure wether to do it or not as it sounds dodgy. Any advice?

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15 September 2020 12:09:00 Guest

Had two sets of flights booked with Jet 2 this year. Got a refund credit note for the first and a cash refund for the second when first Portugal did not get an air bridge and the Spains air bridge was taken away. Due to my experience I booked further flights to Portugal in the knowledge that if they lost the air bridge Jet 2 would give me a refund or credit note. Despite cancelling flights to countries with no air bridge, they have decided to continue to fly to Portugal against FCO Advice, leaving their customers with no adequate travel insurance. This means that many loyal customers like myself will just lose their money. Shame on you Jet 2. I thought that you were different from the likes of Ryan air ect and could be trusted. Clearly I was wrong.

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14 September 2020 10:09:00 Guest

I've lost my Jet2 reference for my holiday booking

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14 September 2020 02:09:00 Guest

If I purchase flight ickets for January now. Will I get a refund if flight is cancelled due to Covid-19?

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14 September 2020 12:09:00 Guest

I've also received the same text saying they couldn't process the refund unless I filled in a form, so they could access my account ?? Which sounds a bit dodgy to me. Can't get through on the phone as no one is answering.

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14 September 2020 12:09:00 Guest

Guest : Ive also received a text and not sure if its genuine or not, have you heard anything? Crystal : Please can anyone help Jet2.com have changed our flight times and as theyre not suitable for us weve had to cancel and have been advised by jet2.com that a full refund will be given Weve received confirmation email over a week ago but today I received a text from Jet2 saying theyve been unable to refund the card i paid with and I will short receive a SMS from a number (they give the number) so they can finish processing the refund. Now weve recently got new card but im sure any credit refunded back to original card would be transferred to new card. I have checked with card company who confirmed that they would never refuse any payment even if it was an olde card and they would transfer it across. Im hoping somebody can advise if this has happened to them or do you like i think its a scam ? When and if any one rings me shall i just ignore and join the thousands waiting to get through on the phone to jet2.com or is a sms service operates bu jet2.com genuine? Thank you

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12 September 2020 01:09:00 Guest

We are due to fly to Portugal on Sunday but following the UK government's new advice not to travel to the destination on health grounds, something which would automatically void our travel insurance, we feel it is too risky to travel. Jet2 tell us the flight is still scheduled and they expect us to go against the govt advice and to travel without insurance. As a result we are not entitled to a refund of our £500+ flight costs. That sounds like 'robbery' to me!

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