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Jet2.com Discussion
My ex friend has booked me a flight on her group booking. We are no longer in contact but I have booking details. Is it possible I can have my booking seperated from theirs please. I still want to use the flight but not with them. I have no way of contacting her.
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Sat here bhx flight delayed 5hours hungry thirsty lied to misinformed no information given not a jet 2 rep to be seen a scruffy piece of paper given for my complaint oh jet 2 is full of sixteen oh jet 2 is full of sxxt still waiting at 1.45 for further information
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Will jet 2 expand into South Wales and fly out of Cardiff in the future now that Thomas Cook has gone it would be a big boost to the area
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Guest steve w : Looked at a jet2 holiday yesterday for Turkey £484 in October. Today Thomas Cook goes bust and its £880 All there fares for winter 19 & summer 2020 have risen. by an astronomical amount.?? they will learn with empty seats.
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Anyone rec river compensation for jet 2 for flight delays. I have sent 3 letters over 3 months and find ext asked for more info. Then another to say complaint will be dealt within strict order that was 6 weeks ago.
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Anyone having problems booking in online. Keep getting message "all passengers need to book in at airport".
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Looked at a jet2 holiday yesterday for Turkey £484 in October. Today Thomas Cook goes bust and its £880
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Guest : hi did anyone recieve compensation for delayed flight LS1465 28 MAY 2018 FROM STANSTEAD TO TURKEY
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I have booked on line with on the beach for 6 plane tickets I’ve made 2 silly spelling errors with regards my grandchildren’s names -passport details as of yet not given so I assume tickets have as yet not been created but am being told there will be a charge of £360 -is this normal -and would it be cheaper for me to let them print tickets with the names I’ve supplied and then change them with you before flying?
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I have a query regarding the cost of private transfers. When I made my booking in October I was charged around £69, now when I look at the same booking on the website it is showing around £23 as it has deducted the cost of the coach transfer. However, I have contacted Customer Services and they are saying the private transfer cost is on top, which I can understand, but your website is contradicting this. I am very confused.
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Guest : Anyone else having problems with Jet2 website? TRYING TO GET BOADING PASSES AND GIVE PASSPORT DETAILS FOR FEB 4TH. CANT FIND THE RIGHT PROGRAM TO BE ABLE TO DO THIS. CAN ANYONE HELP PLEASE
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QOUTE] Guest : Has anyone had their account hacked in the last week since booking flight tickets with Jet2? My dad did a couple of weeks ago. Hadn’t used his card for weeks , paid Jet2 and within a couple of hours of that payment going through a fraudulent payment was attempted . Does make you wonder ???
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Can anyone suggest how to join Jet 2 travel club as all attempts show duplicate email error. Want to book flights with any possible discounts .
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Flew out of Edinburgh on Sat didnt arrive at hotel to 1 sunday morning. Been told i need to check out at 12.00 Saturday or can stay in room to 18.00 and pay 30 euros. Pick up is 19.55 on the Saturday. Hardly think this is fair especially as our room is free
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Ok we have got our boarding passes for going out, but how long dose it take for the return passes we are going for 3 weeks and cannot find the return boarding passes
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Anyone delayed on both EMA to Antalya and return from Antalya to EMA end of may 2018 homeward flight delayed by 24hrs anyone had any joy with compensation claim
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hi did anyone recieve compensation for delayed flight LS1465 28 MAY 2018 FROM STANSTEAD TO TURKEY
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I have tried unsuccessfully to contact Jet 2 by phone using several phone numbers. I seem to be in a loop where no one picks up and there is no indication of where I am in the queue. Is jet 2 profiting out of these numbers? I need to contact them urgently for assistance at the airport in . Not a happy customer.
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Does anybody else think it's about time they started breath testing people before allowing them on the plane ?? Also stop the stupid jingles surly this type of drunken party music is as bad as just saying turn up drink we Love it, never mind the other people on the plane.???????
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Why are flights still so expensive for January 2019 compared to last year even when Monarch went bust?
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I did contact Jet 2 who refused to pay compensation for this flight. I contacted a no claims company and they are taking it to court so will be a long process. Have you had any luck?
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Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.
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delayed 3oct2017 not sure exactly how long, they said 2hrs when we arrived at malaga to return to manchester . ended up over three hours. no vouchers, no drink, no further info until we got on the plane then there was a technical problem .how can i find out the delay total time. i dont have my paperwork now .was not aware i had any redress
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Hi I was on flight LS456 from Lanzarote on 11/03/17 we were kept on the runway before departure for well over 3 hours, has anyone managed to claim from Jet2?
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Delayed flight malaga to manchester 3 october 2017 anyone know the reason I know there was a technical issue when we boarded not sure what the three hour delay was just said there was a problem at madiera and there was a two hour delay which turned into three hours
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Anyone on the flight ls 896 from Antalya on the 19/10/2017 heard anything our flight was cancelled
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Neil Harris Bad weather, a strike are not valid reasons for the refusal of the compensation in the flight delay, given by the air carrier, if any, if it was affected the passenger's pocket anywhere. You are entitled to cliam via the authority in your country or in any country, where the flight had been passed through.
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Hi It seems as tho many claims were made on 3/10/17. I was delayed 7 Hours on LS1215 flight from BHX to ALC. At the time they said bad weather the night before in the Canaries caused the delay. I have claimed and now they say it was due to strike action by the ATC and so can not claim!!!! Anyone else had this can anyone offer help? Cheers Neil
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Guest mary : Once the air carrier had chanched their flight in 7 hours, you are entitled to get compensation from them. In this case, you are entitled to claim the "standard"compensation from the air carrier irrepsective of their police via the UK civil aviatot authorirty by submitting a clean complaint. You can add 80 pounds, paid for their error, in the same claim.
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I did not finish my previous message only to say I paid £120 deposit to jet2 I asked to change my flight they said I could but would charge £80 pound admin, they informed me they due to company policy they could not give my deposit back I was very upset, my husband and I are pensioners and due to medical issues we only book a.m flights not p.m flights Guest mary : I booked a holiday for my husband and I for 30th August 2018 a week in Croatia for our 50th wedding anniversary a month later I received a message informing us our flights have been moved by 7 hours each way. I contacted jet2 they informed me it was the airline and not there fault, I told them I did not want late night flights arriving at Croatia 9-30pm and arriving back at 10-15pm to Manchester
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I booked a holiday for my husband and I for 30th August 2018 a week in Croatia for our 50th wedding anniversary a month later I received a message informing us our flights have been moved by 7 hours each way. I contacted jet2 they informed me it was the airline and not there fault, I told them I did not want late night flights arriving at Croatia 9-30pm and arriving back at 10-15pm to Manchester
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Anyone delayed on flight LS1405 from Stansted to Malaga on the 03/10/17 as pursuing claim for delayed departure any help would be appreciated.
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We have just received a cheque from Jet2 with regard to our delayed flight LS 917 on 3/10/13 totaling £716.50 (compensation for 2 people). We also got a refund of £15.00 for the pre booked seats we did not get when switched to a different plane. Can't complain about the time taken for them to sort this out. Sent them letter with details, boarding passes etc on 16/10/17, received confirmation of receipt of claim on 24/10/17 (letter dated 23/10/17) and today received cheque (dated 25/10/17). Hope everyone else is dealt with in similar timescale.
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We are pursuing delay claim for the delay to LS917 Manchester to Tenerife, both directly and via Resolver, we have additional issues re this holiday, hotel change 3 days before we flew out,but in correspondence on that, Customer Services confirmed delay duet mechanical issues. Therefore any claim for delay should beaccepted
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Kevin Fletcher : Would be interested to hear from anyone who was on Jet2 LS917 from Manchester to Tenerife on Tuesday 3/10/17 to compare notes on progress of compensation claim. Never had any problems with Jet2 before (only used occasionally) but this flight delayed 7.5 hours and getting any information from staff at their information desk in the airport was like pulling teeth. I got the impression that the staff were scared to say anything at all for fear of saying something that could make compensation more likely. Kevin, my wife and I were due to fly on LS917 and I am currently pursuing delay claim. They have recieved it in writing, which has been confirmed via Resolver. (the MSE complaints support) not by them direct. This was not a good holiday from start to fInishmore , they changed our hotel 3 days before we flew, so pursuing that as well
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Would be interested to hear from anyone who was on Jet2 LS917 from Manchester to Tenerife on Tuesday 3/10/17 to compare notes on progress of compensation claim. Never had any problems with Jet2 before (only used occasionally) but this flight delayed 7.5 hours and getting any information from staff at their information desk in the airport was like pulling teeth. I got the impression that the staff were scared to say anything at all for fear of saying something that could make compensation more likely.
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Hi I was delayed 26 hours on the same night as you flying to Leeds with Jet2. I put a claim in through the Martin Lewis website with RESOLVA, but Jet2 will only deal with letters so that was a * of time. I then used some templates and told them I would be filing a claim in small claims court if I did not receive compensation within 14 days. Still saying it was weather. I don't think the CAA can help because airlines are now signing up with these ADR (Airline dispute resolution) companies to sort things out, about the only company not to sign up is Jet2. So after a lot of research the general consensus is to use a no win no fee flight delay claim company. I have used claim4flights (again after researching), they think I have an excellent case and are very confident about my claim? It has been passed onto a solicitor at no extra cost to me and I am waiting to hear. I never want to experience that again, sleeping in the airport til 4.30am then getting taken to a hotel for 2 hours sleep! I'll let you know if I have any luck and fingers crossed for you Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2. Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.
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Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.
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Does anyone remember when JET 2 put out an email with a 10% discount for next year's flights? I am flying to Palma and the prices are reducing but I am pretty sure I got a jet 2 email last year with an additional discount. Ev
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Will not be using Jet 2 Airlines ever again rather pay more for better service almost three months to answer my complaint . The only thing I can think of there must be dozens of complaints for them to cover. Never again.
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I too am disgusted with Jet2. Earlier this year I booked flights to and from Faro for next February and within a couple of weeks (when all accommodation was booked) I received an email telling me that the flights had been 'withdrawn'! I managed to rescue the holiday by booking alternative flights but from a different UK airport which involved extra flights and overnight accommodation. Jet2 have refunded the cost of the initial flights but refuse to pay me any compensation for the extra cost (which will be over £500) as my case does not 'fit' with the EU regulations. Like many others, I will not be flying with Jet2 again.
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Petty and cynical Jet2 Every time we book our family on your flights it's as one group of three booking However, Jet2 splits us up around the plane. I'm sitting in the same row as my wife and we're at opposite windows but our son is three rows in front on his own I think you can seat us together if I pay extra but if I don't, Jet2 spreads us around the plane hoping that will be enough coercion to force us to start paying But Jet2 could just be reasonable and put us in adjacent seats in the first instance Cynical Jet2! .
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Booking reference 2SJ5YJ At 7:55 this morning I was supposed to fly from Newcastle to Rome with the airline Jet2 to meet my son and his wife and three children. I have not seen them for 2 1/2 years. They have flown to Italy already from New York. When I went online to get my boarding pass Jet2 informed me that I did not have a booking and that it had been cancelled on July 23, two days after making my very important booking. I never did this and have no records of any emails from Jet2 about such a cancellation. So they have taken my money and now refuse to let me fly. I spent three hours on the phone with them yesterday talking to various departments but ultimately to no avail. So either someone hacked into my account or Jet2 made an error. I pleaded with them to be compassionate given the importance of this reunion with my grandchildren. I pointed out that they already had my money and that as a big corporation they could handle the inconvenience of putting me on another plane. Hell hath no fury like a Nana knocked back by corporate greed. I have made a big sign and I shall be protesting around Newcastle and at the airport today. JET2 TURNS THE SCREW on Geordie Granny Sent from my iPhone
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Absolutely disgusted with jet 2. Party of 5. Travelling to spain. Changed plane only found out at the airport and sat an 80 yrs old. Child with anxitey and the orher 3 of us all in separate rows not near each other. 25 days in still no response from the email to customer services!
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Does anyone know the G-INFO number of the Jet2 aircraft that has made 2 x emergency landings in the last 2 weeks?
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I'm disappointed with jet 2 after supporting them for many years at Leeds Bradford when they first started and the reason Leeds is the HQ They start to renew the fleet and I was so looking forward to flying on a new aircraft from Leeds only to find they ain't using them here we are stuck with the very old 300 series aircraft the odd older 800 They seem to be flying them from Manchester ,Birmingham and of course the NEW hub Stanstead yes they have an all new fleet operating from here no old bangers for the southerners So after all the support we have given them when they first started this is how they repay the loyalty Monarch and dare I say it Ryan air it is CHEERS JET2
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Extremely disappointed with Jet2, flights booked from Edinburgh to Malaga for January 2017, received email from Jet 2 informing us that due to operational reasons they were rescheduling our Edinburgh flight to Newcastle the day before our intended departure date! Newcastle is at least 105 miles from Edinburgh and is 130 miles from our home. Jet 2 were not interested, that we had booked Hotel and car parking in Edinburgh and to move our hotel booking in Malaga would cost £90, so options from Jet2 were 1) accept reschedule 2) change to another flight with Jet 2 at cost 3) accept refund. This rescheduling is 8 Months before our intended travel date and Jet2 are completely unsympathetic to our additional cost that this "operational change" has made to our holiday plans
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I booked and paid for a holiday to Lanzarote for our wedding anniversary, imagine my horror when I emailed the hotel to make certain requests regarding this matter only to receive an email stating that there was no booking for us staying at the hotel for those dates but we'd been booked in the month previous and we're regarded as a no show, this is just the icing on the cake as to the competence of Jet2holidays , they just couldn't care less, they've got your money and are not bothered, this will be the last time we ever use Jet2holidays, we've received emails from them stating that they don't offer a refund or compensation as it's not their policy. Not happy at all !!!
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David : Just booked on the 5thmay paid £676 for flights in 2017 summer.Two weeks later it was £28 cheaper.Now there is 10% off guess what they have put there prices up by 10% so no saving at all. It is a con by Jet2. Don't book early!d the Just had the same flights are half price, I booked in December. I also agree customer service is nil
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Guest : FLIGHT LS 918 16.12 2016 7Hour delay Trying to claim compensation for this flight, so far they say that they havent received our paperwork. Luckily kept copies of everything, so sent it again, this time recorded delivery and have finally received an acknowledgement from them. Now recieved a letter saying that calims are dealt with in strict order that they arrive. Will be pursuing it till I get satisfaction
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Has anyone booked a flight with JET2 and not paid the price that was quoted in the "total so far" little black box? It appears that whilst completing the payment details the price of the seats changed and the first notification that the prices had changed when the price that my credit card had been charged was different? At no point did the value of the seats change in this little black box or was I advised of this. I rang them back within minutes of noticing this and was told that it was probably an IT issue and there was nothing that they could do other than cancel and with hold £40 admin fee!! Disingenuous to say the least - first & last time flying with these people. Advice fly with MONARCH.
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why have Jet2 flight only gone so expensive? i usually go with Jet2 but for 2017 i have booked 10 flights with Thomas Cook from Manchester Returns for £1588, the same airport and day for flights with Jet2 came in At £2760, out of curiosity i did a return flight only costing to find out that with Jet2 £1 = 0.9752ˆ, crazy!!
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Just back from. Budapest with Jet2. My wife and I checked bags into the hold both ways. Both ways the bags had been broken into and items stolen. Really upsetting.
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Went on holiday with jet 2 to lara beach ...great holiday ..great hotel...second night partner had a slip in hotel due to food lying on dining room floor. Hurt knee and ankle reported to hotel management and rep...heard nothing ..reported to ceo when home...still chasing up just now. Refusing to acknowledge any accident ...rep said it wasnt reported...lying scumbag. Sent reports of injuries from doc and physio as requested from jet2. Still refuse to accept respnsibility. Lying scumbags will not receive another holiday booking from me.
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Traveled to Ibiza on the 14/08/2026 lovely flight arrived at 7.30pm straight on coach to transfer to hotel waited on the coach for 2 hours to be told they were waiting for another 4 flights for people to use the same coach to transfer us to hotel finely got to our hotel at 10.30pm! On coming back home we had a poorly passenger which the staff quickly delt with but was a 2 hour delay we wasn't offered water on board as the doors were open and it was red hot on board finely we took off and the onboard staff started to serve drinks and snacks we got served after 1hour 45 mins in to flight we got served but not much food left just the lunch box with nothing really in them we were seats 23 e and f then it was time to land no time for duty free it's put us off from flying with them ever again
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Flew from Ncl -Pmi 27/06/16. We were waiting in the departure Lounge when 3 girls in their early 20's clearly drunk,were being escorted by the duty manager. They were told to behave themselves and not to purchase any alcohol on board. The duty manager wrote on their boarding cards 'no alcohol'. The DM informed cabin crew of this and also the captain put announcements out that jet 2 had zero tolerance for bad behaviour on board and would off load anyone who did so. They took their seats at the emergency exit. Now I start thinking if we have to get off in a hurry are these able to open the door? I think not. The cabin crew informed them how to open the door in an emergency saying "are you listening, do you understand". Now that set my nerves off. There were a lot of families with small chidren on board, ours included. However out comes the drinks trolley and lo and behold they serve the females with alcohol !!!!! Granted they were no trouble but.......the emergency doors!!! On returning I sent jet2 an email raising my concerns. Their reply was because I didn't raise the matter on board at the time there is nothing they can do. So I question myself why didn't I? I didn't because the situation could have been very volatile and do holiday makers with families really want their children witnessing it. I am let down by jet2 as I have flown with them many times. But this just goes to show they're more interested in selling products and the cabin crew getting their commission.
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Jet2 are getting like the rest of the bunch now customer service zero. They used to be good. My wife and I have travelled all over the world and never complained to a company ever. On a recent holiday to Cyprus we were put in a 3 star hotel which was nothing better than a hostel. We and another couple were checked in by " there's 2 keys which one do you want" no names or registration taken. The room had no fire instructions or smoke detectors, the shower was hanging off, no water coming out of the sink, no sink plugs, the loo roll was on the other side of the bathroom from the toilet, the safe was on the floor so you had to kneel on the floor to get to it, the patio doors had no stickers for safety, there was a very small step into the bedroom which was not marked , no beside lights I could go on and on. Jet2's reaction was more or less we were lying or hallucinating. The rep agreed with some of our complaints and then backtracked obviously been threatened by his bosses. A once good company gone bad.
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We have used jet2 for 3 holidays per year for the last 5 years, never again! They have deteriorated badly. Flight times to Europe are no longer convenient, customer service is nonexistent and aircraft fleet is aged (and shows it). In May, our holiday hotel suddenly became unavailable at the last minute despite being booked and paid for in full, months before departure date. Our neighbours had terrible flights in an aircraft which looked barely airworthy and now my daughter has been told her 5* plus hotel is unavailable TWO DAYS prior to departure. Totally unacceptable. Won't use them again.
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Just booked on the 5thmay paid £676 for flights in 2017 summer.Two weeks later it was £28 cheaper.Now there is 10% off guess what they have put there prices up by 10% so no saving at all. It is a con by Jet2. Don't book early!
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what an appalling situation I have had with Jet2 who have behaved in the most heinous fashion imaginable. My father has flights booked for June for him and my mother....he is on an outbound flight with another airline. He is currently in hospital he has just had a tumour removed from his liver which was found 6 weeks ago ( he is scanned every 6 months as he had cancer 3 years ago ) There has been a complication with his bowl and he has tubes coming out of places I didn't know they could get tubes in !!!! The other airline have just processed a refund and all they ask is I email them the doctors letter .....Jet 2 tell me they have a NO REFUND POLICY .......wow , don't have cancer and expect the rules to be bent by this company . If anyone has a similar story please email me lets shame this outrageous company .....carposme@hotmail.co.uk
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Louise kilkenny : Hi my name is Louise kilkenny jet2.com is the best airline to fly with to lots of sunny and city destinations where ever you are going on holidays to Book now to your lovely destinations with jet2.com the best friendly Low fares airline flying from leeds bradford. Manchester. Eastmidlands. Birmingham. Gatwick Newcastle Blackpool Liverpool Jet2 Employee perchance?!
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Jet2 sent me a message on my mobile apologising to my daughter for the delay on her flight on her return from Tenerife and her new departure time I had nothing to do with the booking of the holiday how has this happened ?
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Hi Theresa from Holiday Airport Lanzarote, really feel Jet 2 are the sort of crash and burn, fast growth no substance companies last seen in the 80,s. Best book with the trustable companies TUI or Thomas Cook for package holidays
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i know iu should have checked their rules but i didnt booked 343 quids worth flights to split 30th april but have decided to go to malaga instead they refuse to change the flights e4ven if i agreed to pay charge complete thieves i will forever TELL EVERYONE THAT KNOWS M,E JET 2 ARE *
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I booked a flight with Jet2 to fly to Malaga, for a 2 week holiday with by brother and his wife flying from Australia. I also booked a car and insured the car using AXA car insurance.. The car provided was a badly scratched Passat with 56.839 k on the clock, which also started flashing Service Due. When I went for a run in the car and was coming along a motorway the tyre blew. I changed the tyre with the spare and drove to a petrol station, the spare was at 18psi, not 32 psi (tyres run flat tend to blow when hot). I was told by the car hire company – it is your problem and you must get a new tyre and claim your insurance. They eventually took the car in because I could not get a correct tyre and gave me a car with 41, 107 k on the clock – took it to a garage. 32psi, on the front driver tyre 18 on the other front and on the back 22psi . I complained about poorly maintained cars and lack of customer care and also the insurance who processed a claim but for less that submitted and all it said was ‘restricted to £80’ The undernoted was their final take: When customers book car hire or insurance through the Jet2.com website, Jet2.com acts as an agent for the third party providing the additional service. When we work with third parties we always ensure that they aim to provide the same high standard of service as Jet2.com, as we wouldn't want our customers to be disappointed. I understand that you don't feel either car provided to you was in an appropriate condition however, on that basis it may have been pertinent for you to not accept the cars and contact the emergency helpline number given to customers who have booked car hire. I'm sorry that you are disappointed with your experience on this occasion however, I trust that this now fully clarifies this matter for you and brings it to a close. To say they, or their third party suppliers, have a high standard of service is insulting – I did ask if they ever checked their had appropriate safety procedures such as servicing – no answer. Important no-one hire a car through this company – it is dangerous
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I flew fr om Glasgow to Barcelona on 09/08/15, after a delay,then aborted take off we sat on aircraft and buses on tarmac causing an overall delay of three and a half hours.This was explained as a technical problem,after which we boarded another aircraft On the return flight 16/08/15 we again boarded the aircraft and were told there was a technical problem, after a three hour delay again sitting on the aircraft we flew back to Glasgow.My concerns are about the maintenance of your fleet of aircraft.Adding to my concerns was the recent incident wh ere an emergency stop and evacuation was executed due to smoke in the cabin in an aborted take off at Glasgow Airport.I would be extremely reluctant to travel with Jet 2 due to these recent events.Could you please reply to the comments made
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Guest : I booked flights in January, from my Jet2 account for my son, his girlfriend and her daughter, to fly to Murcia in September. The flights were from Leeds Bradford, returning to Manchester. Unfortunately, they split up a few weeks later. Finally a decision was made that my son and his Dad would take the holiday, so I visited the Jet2 website and found that it would cost £35 each way to change the name of a passenger to allow my husband to fly. So I then tried to do just that. In fact, the cost was not only £35 each way, but there would also be an 'uplift' charge. The charge, in addition, would be £46 for the outbound flight, and ˆ353 for the inbound flight! This was more than the flight had originally cost. On telephoning Jet2 to enquire what this 'uplift' charge is for, I was informed that it is the difference between the cost of the flight when booked and the price today. But I was not trying to book a flight today, only change a passenger name. I was told that this must be paid, and it reflected the market price today. But I did not want to book a flight today, I had booked in January. In fact, if I had booked the inbound leg today, on the Jet2 website, it would have cost ˆ402 which is ˆ2 cheaper than Jet2 wanted to charge me to change a passenger name! I am appalled at this blatant rip-off of a loyal customer of many years standing. I have paid the admin fee and 'uplift' on the outward flight, but booked with Ryanair for the inbound flight at only £130. This gives lie to the 'market price' argument. This, as a business practice can only be designed to rip-off passengers. The seat was already booked, you cannot resell it, for today's price, or any other price, so why do this? I will make sure that I inform as many people as I can about Jet2's appalling business practices, and I will never use this airline again. All sorted now! James called and reversed the situation - thank you Jet 2!
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I booked flights in January, from my Jet2 account for my son, his girlfriend and her daughter, to fly to Murcia in September. The flights were from Leeds Bradford, returning to Manchester. Unfortunately, they split up a few weeks later. Finally a decision was made that my son and his Dad would take the holiday, so I visited the Jet2 website and found that it would cost £35 each way to change the name of a passenger to allow my husband to fly. So I then tried to do just that. In fact, the cost was not only £35 each way, but there would also be an 'uplift' charge. The charge, in addition, would be £46 for the outbound flight, and ˆ353 for the inbound flight! This was more than the flight had originally cost. On telephoning Jet2 to enquire what this 'uplift' charge is for, I was informed that it is the difference between the cost of the flight when booked and the price today. But I was not trying to book a flight today, only change a passenger name. I was told that this must be paid, and it reflected the market price today. But I did not want to book a flight today, I had booked in January. In fact, if I had booked the inbound leg today, on the Jet2 website, it would have cost ˆ402 which is ˆ2 cheaper than Jet2 wanted to charge me to change a passenger name! I am appalled at this blatant rip-off of a loyal customer of many years standing. I have paid the admin fee and 'uplift' on the outward flight, but booked with Ryanair for the inbound flight at only £130. This gives lie to the 'market price' argument. This, as a business practice can only be designed to rip-off passengers. The seat was already booked, you cannot resell it, for today's price, or any other price, so why do this? I will make sure that I inform as many people as I can about Jet2's appalling business practices, and I will never use this airline again.
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Impossible to contact them. Change flights without notification. Arranged transport and help for an invalid husband, had to change it all again in two countries. Will never fly with them again
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Disgusting treatment - party of 60 people traveled together. We had a 10 month old baby with us and my husband asked for us to be sat together to help on a long flight with a baby. We were allocated seats at the opposite end of the plain. Complete blank wall when asked for assistance, met with rudeness and a total lack of compassion. Shocking lack of help. Dreadful experience. WELL DONE check-in operator on desk 37 at Budapest Airport you are a complete disgrace and a very nasty nasty lady. There is an old saying "you would not help a lame dog over a fence" and this defines you accurately. Yes I have lodged a formal complaint!!
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Jet2 are a joke of a airline lots of delays staff arrigant dont want to pay compo when in the wrong better off with ryanair never again jet2
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Have used Jet2 off &on for 10++ years every time there is a problem. 1. Years ago bought an expesive inflight Delicious meal!!! which came in a cardboard box followed by carton of coffee 45mins later, when I asked for it. 2.Went on a jet2 holiday to Tenerife no jet2 rep in resort accommodation more suitable as a hen hut.3. flew Blackpool to Alicante boarded before 7am departure time fog on runway couldn't take off sat there for 3 hours couldn't even get a drink, this was so jet2 avoided having to pay expenses for the delay. 4. Flying to Alicante it's a nightmare trying to navigate the Web page it rejects my passport details, now told to check in free at airport will they charge to record passport details. NEVER HAD A PROBLEM WITH RYANAIR. WILL I NEVER LEARN
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Booked a holiday with a mate, four months in advance, for some unknown reason, Jet2 require someone to be a 'lead passenger.' A month before, I fell out with my mate who was the lead passenger. I was still planning on going on holiday, but having nothing to do with him, after all, I had paid over £450. A few weeks later, I checked to see if the flight was changed at all, and to my horror, I was no longer listed as a passenger, my ex mate had taken me off and added a current girlfriend. All he had to do, as lead passenger, was pay £50 to take my name off and put hers on. She got a holiday paid by me for free. Complained to Jet2, and all they would say was it was allowed on their 'FAQS' nothing about not letting me know. I said this was like theft and I would like to complain. Sure, they gave me an email, could take 28 days. Heard back from them today, on the day I was supposed to fly out, surprise surprise, and said there was nothing they could do. Why there is a need for a lead passenger, I don't know, and why they cannot call you and say 'are you aware that you are about to lose your holiday? are you okay with someone taking your holiday??' very simple thing to do and would be ethical on their part. AVOID AT ALL COSTS!!!!!!!!
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Jet 2 don't give a dam about there customers they are only interested in profit I speak with experience of 6 flights
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Had a nightmare holiday to benidorm booked with jet2 hotel filthy and had not 1 but 3 accidents in the hotel had broken rib and internal bleeding the jet2 rep she seen all the dirt and new that I had been hurt as I had spoken to her several times and told her she did not want to know even when I had to phone police as the manager yelling at me inches from my face because I had complained have emailed phoned and written to jet2 since I got home on 6th August and I seem invisible to jet2 expect when they email offers and discounts also on 3 phone calls they were very nasty and told me not to contact them they would be in touch with me on 11th September 28days it takes to look into complaints this is 15th September and o have not heard anything back from jet2 so when I was paying £2534.00 they were there as in email etc but if you have to complain your just wasting your time they do not care about you . So do yourself a money maker sell your story to the magazine or papers thats what I am going to do if they do not reply to me within the next few days
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Baggage arrived damaged during handling process. After providing all necessary documents and proof of damage and mailing them to Customer Service, I have not had any response. I have flown many times with Jet2 and feel a response is deserved.
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What a very poor service from this company.i booked my flight to Jersey in March for September this year .i have since been informed the flight is cancelled by Jet2.i am still waiting for my money back.
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please can i have a email address for recruitment cabin crew leeds bradford regards maria merrell
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I used my Barclay card to pay for our flights in Feb, 2014. prior to this I had not used my card for approx 6 months, so the only transaction on it was the pyt to Jet2. When my statement came it I was horrified to find that someone had used my card details to make a purchase for £399.00. It was to an Asda store in Leeds, and guess what, my pyt to Jet2 was based in leeds also. Too much of a coincidence . Jet2 really need to step up their IT security to stop this happening again PS - I live no where near Leeds, and its a place I have never been to
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Hi my name is Louise kilkenny jet2.com is the best airline to fly with to lots of sunny and city destinations where ever you are going on holidays to Book now to your lovely destinations with jet2.com the best friendly Low fares airline flying from leeds bradford. Manchester. Eastmidlands. Birmingham. Gatwick Newcastle Blackpool Liverpool
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Me and my family have booked a holiday in July my mum has currently been made redundant we have to pay by the 24th of May my mum does not revive her wages till the 31st of May my mum is paying for my children to go we rung jet 2 explained the situ on and for 7 days you carnt wait for your money I explained I will put a1000 pound down today but no still the 24th of May it's not my fault or my mum but you won't wait absoulty disgusting if you wish to contact me my number is 07834272074
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can you call me please im trying to get return flight for my friend in spain..my number is 07703677070 my name is tony currie
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Please organise a flight to Slovakia Kosice (KSC) from Manchester or Blackpool airport or to Hungary Debrecen at least once a week.I guarantee you that your flights will always be full.For example I am from Slovakia,near Kosice And I fly to Manchester.But I hate changing flights.So I always travel to Budapest,travelling by car for 4 hours to Budapest,to have a direct flight to Manchester.It would be ideal to have a direct flight from Debrecen or Kosice. The skyeurope flights were always full from Manchester to Kosice.Your flights would be full too. I know that it might seem as an email of an insignificant individual ,but trust me,it would help many many people.Many thanks for reading my mail.My email is draculeamina7@yahoo.co.uk and my name is Monica.Thank you.
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Worse than ryanair if that's possible. Wife couldn't check in online (apostrophe in surname (yes I know it's 2013). Called 'customer service' they wouldn't answer within half an hour of them closing the lines. Phoned in the morning on way to airport. Agent couldn't find booking - said go to airport. Got to airport, they wanted 25 euro. Wouldn't accept credit card. Denied boarding. Agent on customer service afterwards said - you must have been able to check in online that wouldn't happen. Effectively dismissed it with "it's not our problem'. Unbelievable.
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Absolutely disgusted we have ended up with a charge of £92 so that I can have seats near my 2children aged 7 and 2. Originally my 2yr old was placed in row 34 and me as a mother placed in row 37. Absolute scam
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Quite simply, they are rubbish. No help for disabled passengers. Customer "service" is appalling. Never again
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