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Jet2.com Discussion

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13 September 2023 05:09:00 Guest

Did they email you to tell you or did you see it on flightradar? KatieB : Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July KatieB : Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!!

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09 September 2023 05:09:00 Guest

Just use the WhatsApp to contact them its a lot easier

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09 September 2023 01:09:00 Guest

Guest : Hi, is there a way to download boarding passes? The page is blank when trying to view passes going out and on return. Trying to download but always unsuccessful? I'm getting the same. Did you find out hiw to sort this, as I'm flying in a few days?

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06 September 2023 10:09:00 Fraser

Where can I find good place to get discount vouchers for jet 2 wife will only go with these

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03 September 2023 07:09:00 Lynn

We area party of 3 all on same booking is our hold luggage combined ?

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02 September 2023 08:09:00 STACEY FLETCHER

Arrived Costa Adeje how do I access free Siam park passes

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30 August 2023 11:08:00 KatieB

Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July

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26 August 2023 10:08:00 Donna & Steve

Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!!

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14 August 2023 02:08:00 Michael Burt

Ive had to cancelled our flights due to health issues. I sent documents to prove this on the 22nd July and also fill form in they sent me. Ive had no reply can you advise me please Thank you Mike

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11 August 2023 10:08:00 Guest

Missing suitcase Heraklion Airport Hi I know this is a long shot but I travelled from Heraklion airport in Crete on 8 August 23, jet 2 put out a final call for me as last remaining passenger before gate was due to close. After rushing through I boarded plane and realised I hadnt got cabin bag ( black suitcase) I was told I couldnt go back into the airport even though the flight didnt take off for another 40 mins. I was told the bag would be located and returned on next flight. If you happen to be in the same situation and there are things in your case that cant be replaced ( things of sentimental value) is to get off regardless of cases in the hold go back into airport retrieve items before they are stolen as its cheaper to rebook another flight home and certainly less traumatic.

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06 August 2023 11:08:00 Mike

Wrong birth date

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01 August 2023 10:08:00 Guest

Hi All, anybody booked a flight with Jet2 and used 3 payments option with PayPal? My question is regarding the option to select the 3 payment method, as on the website it has a tick next to both options- pay in full and over 3 payments. Will I have the option to select the 3 payments option after Ive been directed to PayPal? I didnt want it to take full payment and not give the options. Thanks

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01 August 2023 12:08:00 Guest

Guest : Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I dont know what to doHi Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I dont know what to do Hi, I am currently having the same problem! I booked an all inclusive holiday to Majorca, entered all relevant passenger and payment details I also verified my payment on my online banking just to be told the payment failed! Yet showing as pending in my bank? I called jet2 customer service line and was on hold for over an hour with no answer. Just wondered if youve received any updates and how jet2 resolved this issue? same here -no confirmation email sent after the transaction. Waited 30 min as they advised.

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31 July 2023 03:07:00 Guest

Trying to make payment for luggage and the payment screen just keeps refreshing. No response on chat, phones closed. Will be super annoyed if they try to charge me extra to buy my luggage at the airport tomorrow morning!

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27 July 2023 09:07:00 Guest

Hello. I am just enquiring if all the booked guests can still go on the holiday if the lead guest cannot attend?

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27 July 2023 09:07:00 Guest

can I still go on holiday if the lead guest cannot attend?

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24 July 2023 01:07:00 Guest

Guest : Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I dont know what to doHi Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I dont know what to do Hi, I am currently having the same problem! I booked an all inclusive holiday to Majorca, entered all relevant passenger and payment details I also verified my payment on my online banking just to be told the payment failed! Yet showing as pending in my bank? I called jet2 customer service line and was on hold for over an hour with no answer. Just wondered if youve received any updates and how jet2 resolved this issue? Did anyone get this issue solved as I have the same happen to me?!

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22 July 2023 10:07:00 Guest

Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I dont know what to doHi Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I dont know what to do Hi, I am currently having the same problem! I booked an all inclusive holiday to Majorca, entered all relevant passenger and payment details I also verified my payment on my online banking just to be told the payment failed! Yet showing as pending in my bank? I called jet2 customer service line and was on hold for over an hour with no answer. Just wondered if youve received any updates and how jet2 resolved this issue?

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19 July 2023 01:07:00 Guest

Hi,I need a electronic invoice for my fly

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13 July 2023 08:07:00 John Pickering

I booked a week in Rome with my family for a wedding so had to take suit and all accessories as well as the usual attire and jet 2 lost my case I spent 4 days of my holiday shopping for suit and essentials jet2 eventually paid a total of £350 pounds in total for some of my emergency shop but no consideration for loss of time in Rome shopping and stress of 4 days without my case, I for one will never travel with them again no apology just matter of fact replies not their fault apparently 😂😂

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13 July 2023 01:07:00 Guest

hi , i booked flights to fuerteventura and have managed to print off our boarding passes for our flight going from manchester. but dont seem to be able to get boarding passes for return anyone elsse had same problem

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08 July 2023 12:07:00 Guest

Hi, is there a way to download boarding passes? The page is blank when trying to view passes going out and on return. Trying to download but always unsuccessful?

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07 July 2023 02:07:00 Guest

I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I dont know what to do

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05 July 2023 03:07:00 Guest

Is anyone else having to fly Airexplore to Larnaca in September rather than Jet2? Are all the flight details going to be the same?

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04 July 2023 07:07:00 Guest

Hi, probably a common question, but how do I sell unwanted flight tickets? Travel plans have changed and I will no longer be able to fly. Ibiza - August.

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29 June 2023 10:06:00 Guest

Guest : I got an email from Jet2 saying that my return flight from Ibiza was now by Smartwings due to operational reasons. On my previous two flights to Ibiza i have ended up on Smartwings or similar named carrier. Aircraft on this occasion was 25 years old. To say that the carrier change are due to operational requirements is rubbish. I agree, jet2 have been doing this for 9 years or more. We have also just been told our outbound flight in September to Zante is with smartwings.

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29 June 2023 10:06:00 Guest

ken19 : We have been flying with Jet2 3 times a year for several years from Manchester. Our last holiday was in April/May this year and the flight times were going out 10am and return 15.55 from Lanzarote, perfect times. Which we have done ever since we started travelling with Jet2. We're now looking to go to Lanzarote again in September, but they are now afternoon flights, which are no good. You must be out of your apartments by 10am and are flying back at night. Looking at other places we usually go to the same times apply. Will Jet2 ever be getting morning slots back. It's just a pity as the other airlines don't compare but for the sake of good traveling times I'll now be travelling with another carrier. Regards, Ken19 jet2 are now holding seats for package holiday only, so the flights are there, you can't book them as flight only 🙄

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29 June 2023 09:06:00 Guest

Can I take solar lights on a flight to Turkey?

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28 June 2023 12:06:00 Guest

How do I change my flight times online when Im booking a holiday? Its only giving me 2 other time options but they arrive at the destination at a very late time and coming home at like 2am?? how do I change it to my preferred time?

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26 June 2023 11:06:00 Guest

Hi, was wondering if anyone has any experience of travelling with children under 12 and not being sat together on plane? We are looking to book something last minute and from what I can see there are no seats together on the plane. Only single seats. Does anybody no if airlines reserve seats and allocate them at check in?

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24 June 2023 03:06:00 Guest

Guest : Hi, yes I was on this flight & have filled in a compensation form - have you done the same? Yes. I received word back from them yesterday and was refunded £350 each for my wife and myself.

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24 June 2023 02:06:00 Guest

Hi, yes I was on this flight & have filled in a compensation form - have you done the same?

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23 June 2023 03:06:00 Guest

Guest : Flight from Rome Fiumincino to Glasgow on 19th June delayed for over 10 hours. Anyone else on that flight? Sorted out and compensated within 12 hours. Awesome from Jet2!

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22 June 2023 11:06:00 Guest

Flight from Rome Fiumincino to Glasgow on 19th June delayed for over 10 hours. Anyone else on that flight?

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17 June 2023 12:06:00 Guest

Does anyone have any 60% off Jet2 vouchers I could use today, please?

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15 June 2023 10:06:00 ken19

We have been flying with Jet2 3 times a year for several years from Manchester. Our last holiday was in April/May this year and the flight times were going out 10am and return 15.55 from Lanzarote, perfect times. Which we have done ever since we started travelling with Jet2. We're now looking to go to Lanzarote again in September, but they are now afternoon flights, which are no good. You must be out of your apartments by 10am and are flying back at night. Looking at other places we usually go to the same times apply. Will Jet2 ever be getting morning slots back. It's just a pity as the other airlines don't compare but for the sake of good traveling times I'll now be travelling with another carrier. Regards, Ken19

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07 June 2023 11:06:00 Guest

Smartwings and Smartlynx aew used by Jet2 for flight only operations. So what you see when you book and pay for flight only will probably be with these airlines.

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07 June 2023 11:06:00 Guest

Guest : I got an email from Jet2 saying that my return flight from Ibiza was now by Smartwings due to operational reasons. On my previous two flights to Ibiza i have ended up on Smartwings or similar named carrier. Aircraft on this occasion was 25 years old. To say that the carrier change are due to operational requirements is rubbish.

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07 June 2023 01:06:00 Guest

I got an email from Jet2 saying that my return flight from Ibiza was now by Smartwings due to operational reasons. On my previous two flights to Ibiza i have ended up on Smartwings or similar named carrier. Aircraft on this occasion was 25 years old. To say that the carrier change are due to operational requirements is rubbish.

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07 June 2023 01:06:00 Guest

Guest : I have been advised by Jet2 that my flights will now be with Smartwings - a Czech airline. I am not happy and wish to cancel but jet2 say I will lose my money. Surely if I book to fly with jet2 and they cannot provide flights I am within my rights to ask for my money back. Anyone know the legal position?

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04 June 2023 09:06:00 Lindy

We're trying to check in online for a flight (online check in is open for another 10 hours). We want to opt not to choose seats, but there is simply no option. The check in won't continue unless we choose seats and they then make us pay for the privilege! The helpline guy was friendly but no help at all - he says we just have to queue at the airport. Has anyone else met this problem and found a solution?

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31 May 2023 06:05:00 Guest

I have been advised by Jet2 that my flights will now be with Smartwings - a Czech airline. I am not happy and wish to cancel but jet2 say I will lose my money. Surely if I book to fly with jet2 and they cannot provide flights I am within my rights to ask for my money back. Anyone know the legal position?

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30 May 2023 11:05:00 Peter Jackson

Jet2 seating has again gone to new heights! We booked a holiday with Jet2, £3200 for a week, 3 seniors, and we didn't pay for seats at the time of booking, we were told that 28 days before departure we could 'Check in' pick any remaining seats and add our travel details (Passports etc.) AND rightly anyone who had paid additional money up front had already had their chance to choose their preferred seats. However during the 'Check in' process Jet2 allocated the seats, me in row 17, my wife in row 25 and my sister in law in row 28, a look at the seating arrangement showed that the 2 seats next to my sister in law were Free AND the 4 rows behind her were Free, I phoned Jet2 and was told that the automated allocation system tried to put pasengers who were travelling together in seats together! we could move if we paid the change of £9 per seat. The money isn't the problem BUT the way it has turned out appears to me to be 'Bulleying' us into paying additional costs and thus making greater profit for themselves. The flight is 3 hours and 20 minutes and as much as starting our holiday together with a nice drink and relaxation together on the plane we will not give in to Bulley's. Same on the return flight too! A very dissappointed Jet2 customer.

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26 May 2023 11:05:00 Guest

Complained outward flight very very cold , response from cs , Our aircraft temperature is kept between 22 and 24 degrees but can feel cooler as passengers are sat down and not moving around. Ill pass on your feedback to our Cabin Crew regarding this so we can make improvements in the future if needed. My comment It was the crew who told u it was colder than normal because it was an old plane ? It was freezing not 22

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26 May 2023 11:05:00 Guest

Paid for a window sear and there wasnt one . Complained advised no refund .? They dont guarantee window seat

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19 May 2023 11:05:00 Guest

Hi, Same problems yesterday 15th, do you think we will have an issue at airport as can't get through to Jet2, also do you think the passport details have been submitted properly?

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19 May 2023 11:05:00 Guest

Guest : Is anyone still having issues with jet2 app and website. It letsme enter every passport detail. There are 7 of us and when I go to check in it redirects me to say check in closed check in at airport! Been trying all weekend. Phoned jet2 they no help just get different answers! Maybe a tech problem?

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19 May 2023 12:05:00 Almira Flatman

I made a booking this evening but have not had a confirmation email but the amount has gone out of my account x can you please help me

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08 May 2023 01:05:00 Guest

Is anyone still having issues with jet2 app and website. It letsme enter every passport detail. There are 7 of us and when I go to check in it redirects me to say check in closed check in at airport! Been trying all weekend. Phoned jet2 they no help just get different answers! Maybe a tech problem?

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07 May 2023 10:05:00 Guest

Carolyn Watson : Is jet2 online booking down. I am having trouble entering any details yes I'm having same problem. Will let me put all details in then when I go to check in it says check in closed airport check in

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07 May 2023 10:05:00 Guest

Guest : Is anyone having problems checking in either through the site and on the app? yes both it will not let us check in by the app or website.

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04 May 2023 12:05:00 Guest

Guest : Is anyone having problems checking in either through the site and on the app? Yes struggling to view the boarding passes. Must be an issue with the app

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04 May 2023 12:05:00 Guest

Is anyone having problems checking in either through the site and on the app?

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