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Jet2.com Discussion
Has anyone travelled with an I go electric wheelchair on jet 2? I am having difficulty filling in the form as I cannot see how the height goes below the limit even though the paperwork says it does. I don’t want any problems at the airport. Thank you Donna
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Hides anyone have a jet2 flight code please Need to book a few flights for my wedding Thank you
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Hi. We looked to book a holiday with jet2 including golf club carriage. So the flight, transfer and hotel was showing up. When we went to book the holiday and paid the £70 for the golf clubs, the agent said that due to having golf clubs the transfer would be removed and we would have to make our own way to the hotel. Surely this can't be justified as we have to pay the £70 extra. There was no reduction tion in the holiday for them removing the transfer. It just seems like a con.
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Howlong does the "processing payment" part take with a jet 2 booking. Sat here for 10 mins patiently not pressing back or reloading the page but nothing is happening. I need to cook dinner at some point this evening. This is after last week's debacle when my payment was taken instantly but I never received any booking info & had to spend the next day chasing them up to get my money back. Things are not looking good this time either
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Any ideas on this one? Screenshot attached.... I've gone round and round with this for a good couple of months, including emailing customer service, speaking to customer service and uninstalling and reinstating the app several times.... all details entered are correct, I get as far as Manage Booking.... and then that message, every time! So frustrating and travel Sat.... please help!
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Okay so in my outbound flight on holiday me and my friends, admittedly in poor judgement, had drank duty free alcohol on board. We got caught for this and had our passports taken and had an official warning from the captain. On the way back we had to sign an agreement regarding conduct which is totally understandable. I go to Ibiza next month and am worried that I will be denied boarding, is anyone aware of what the process is with this?
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Guest : Do we have a claim for compensation? We recently experienced a delay and then cancellation of our holiday through Jet2 Holidays. Below, I have written about our experience and we wonder if we have a claim for compensation. We have put a calim in through Jet2 but thet have refused any compensation saying it was out of their control. We'd love some advice please. Here's the story: We arrived for our flight at Manchester Airport on the 22/06/2024. We boarded our flight and waited for a flight slot, about 1 hour, then we taxied to take off but then informed by the captain that we were going back to the gate due to a disruption in the cabin. We were then advised that two people had been arrested and taken off the plane. We waited for a further approx. two hours before being told to disembark the plane. We then waited at the airport for approx. 2 hours and were advised that our flight could not continue due to unforeseen operational reasons ( the flight crew had used all of their working hours up) and our flight was delayed until the following day and we were put un in the Holiday Hotel for the night. We received notice that our flight was expected to depart on Sunday 23rd at 15:45. We arrived on Sunday at 09:00am to be advised that there was an issues with a power cut at Manchester Airport and our new flight might be delayed again. After waiting for approx. 3 hours, we were advised that our whole holiday package had been cancelled that that we needed to leave the airport. Thanks to all in advance Andy[/QOUTE Hi griffithscolin4@aol.com
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Guest : Do we have a claim for compensation? We recently experienced a delay and then cancellation of our holiday through Jet2 Holidays. Below, I have written about our experience and we wonder if we have a claim for compensation. We have put a calim in through Jet2 but thet have refused any compensation saying it was out of their control. We'd love some advice please. Here's the story: We arrived for our flight at Manchester Airport on the 22/06/2024. We boarded our flight and waited for a flight slot, about 1 hour, then we taxied to take off but then informed by the captain that we were going back to the gate due to a disruption in the cabin. We were then advised that two people had been arrested and taken off the plane. We waited for a further approx. two hours before being told to disembark the plane. We then waited at the airport for approx. 2 hours and were advised that our flight could not continue due to unforeseen operational reasons ( the flight crew had used all of their working hours up) and our flight was delayed until the following day and we were put un in the Holiday Hotel for the night. We received notice that our flight was expected to depart on Sunday 23rd at 15:45. We arrived on Sunday at 09:00am to be advised that there was an issues with a power cut at Manchester Airport and our new flight might be delayed again. After waiting for approx. 3 hours, we were advised that our whole holiday package had been cancelled that that we needed to leave the airport. Thanks to all in advance Andy Hi Andy we on the same flight but we got put on earlier flight ,back from hotel to airport for 0500 hours but did not fly until 1646hrs again put us on the aircraft only to sit on the runway for a long time must of been 3 to 4 hours ,then got told we have some bad news and some good news the good news is that the plane is going to fly to Dalaman ,but not with this crew as out of time again new crew coming 60/70 mins. Then flew us down to Dalaman knowing that are luggage was not on board still in Manchester got transferred to hotel which was lovely, but no luggage so arrived 2 night lost off holiday and no luggage. So I wish they told us to go home if they knew they sending us on a holiday with no luggage. I have been in contact with customer service but not having any ,but told them they new that the flight on Saturday the crew was out of time before the couple taken off so just played for time with us sitting on aircraft, did you get offered anything but water, feel sure they stitched us up £1900 plus for 8 night holiday only to get six and no luggage for 3 of them ,so if you get anything please tell us a lot of passengers feeling the same .over 400 of us on holiday without luggage. Many thanks colin
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Do we have a claim for compensation? We recently experienced a delay and then cancellation of our holiday through Jet2 Holidays. Below, I have written about our experience and we wonder if we have a claim for compensation. We have put a calim in through Jet2 but thet have refused any compensation saying it was out of their control. We'd love some advice please. Here's the story: We arrived for our flight at Manchester Airport on the 22/06/2024. We boarded our flight and waited for a flight slot, about 1 hour, then we taxied to take off but then informed by the captain that we were going back to the gate due to a disruption in the cabin. We were then advised that two people had been arrested and taken off the plane. We waited for a further approx. two hours before being told to disembark the plane. We then waited at the airport for approx. 2 hours and were advised that our flight could not continue due to unforeseen operational reasons ( the flight crew had used all of their working hours up) and our flight was delayed until the following day and we were put un in the Holiday Hotel for the night. We received notice that our flight was expected to depart on Sunday 23rd at 15:45. We arrived on Sunday at 09:00am to be advised that there was an issues with a power cut at Manchester Airport and our new flight might be delayed again. After waiting for approx. 3 hours, we were advised that our whole holiday package had been cancelled that that we needed to leave the airport. Thanks to all in advance Andy
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Hi, my wife and I are heading to gran canaria in a few weeks and are thinking of hiring a car for a few days through jet 2, there is a choice of different companies but all seem really cheap, is there a catch?
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once you have checked in online and there is 11 of you , we are all coming from diffrent areas so my question is if some of us get there earlier can we carry on and check our bags in and proceed to security
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Guest : Transfer to airport never arrived. They said I was late when I waited for 2 hours in the correct place. They refused a refund for the taxi and said they will investigate the transfer company in Mallorca that they use. Totally avoid or carry an extra 100 euros incase they don't turn up. Have spent thousands travelling with them in the past. Disgusting unprofessional behaviour. When it happens you'll know what it's like to be stranded not sure if you're going to miss your flight home. That sounds incredibly frustrating and disappointing.
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That sounds incredibly stressful! Here's what you can do: Fight the Charge: Don't accept their initial refusal. You weren't late, you have proof (2 hours of waiting). Request Compensation: In addition to the taxi fare, you can also request compensation for the inconvenience caused. and can ask for voucher for your next trip. Review and Complain: Leave a negative review on their website and platforms. Chargeback: If they continue to refuse, consider a chargeback with your credit card company.
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Transfer to airport never arrived. They said I was late when I waited for 2 hours in the correct place. They refused a refund for the taxi and said they will investigate the transfer company in Mallorca that they use. Totally avoid or carry an extra 100 euros incase they don't turn up. Have spent thousands travelling with them in the past. Disgusting unprofessional behaviour. When it happens you'll know what it's like to be stranded not sure if you're going to miss your flight home.
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Has anyone ELSE been ill after returning on the flight from Malaga to the East Mids on Saturday 20 April?
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Guest : Guest : I have been advised by Jet2 that my flights will now be with Smartwings - a Czech airline. I am not happy and wish to cancel but jet2 say I will lose my money. Surely if I book to fly with jet2 and they cannot provide flights I am within my rights to ask for my money back. Anyone know the legal position? we are flying out to turkey in June had a email telling us we are flying with Air Explore outward and inwards not happy but don’t know if leagally u can get a refund too
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Final payment paid 8 hours ago It’s left my bank Still saying I’m owing that payment WhatsApp messaging is awful so I can’t get them to clarify they got it !
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Belfast plane delayed 23/03/24 Lanzarote 10.05am still on runway at 11am they r a joke got us on plane knowing they wer delayed 1.30minutes . Not happy 😃
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Guest : I have put the incorrect expiry date for 1 passport out of 4 when checking in. Can it be changed at the airport. Yes, you will need to go to a check-in desk, but they will re-clear your APIS no problem. When is your flight?
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Is there a reason for jet2 flights to Skiathos being so much more expensive than Tui, it would have coast an extra £300 plus each, how can that be justified
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I have put the incorrect expiry date for 1 passport out of 4 when checking in. Can it be changed at the airport.
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I have lost all access to the Jet 2 app. When I attempt open it, all I see is a blank screen under the Jet 2 banner. If I attempt to open my Jet 2 profile page, all I see is a black screen. I have been experiencing this problem since last week. This is frustrating, especially when attempting to access our holiday details etc. Has anyone else experienced this problem. or is just me?
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Anyone else have it on the app and also on their website where you have checked in and gone to print boarding passes but they just come through blank? When I've tried to get them emailed to me there's no email that comes through either! Rang customer service and I asked if she could see them on her screen to only be told she can't see them because it's data protection so can't see my details... even though she asked for my details for security purposes!!!!! I don't know what to do!
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Final payment page price increases due to supposedly flight being busy but even accepting change payment won't go through
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Tried to book a room upgrade through the app, I went through all the details and at the payment stage a message came up to contact customer services. I contacted customer services and was told that the reason my payment was rejected was that other people had booked the upgrade so Jet2 had decided to increase the price for the upgrade by £120 because of popularity! Is it legal to advertise one price and charge another? If it is or isn't one thing is for sure, this is awful customer service and I will never book with jet2 again. I realise that Jet2 will not care at all about losing my future business but perhaps if more people are aware of this awful business practice then more people will not book with this terrible company and perhaps that will have an impact.
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app won't let me add bookings (lead passenger)...says contact travel agent...but my spouse has been able to add them.
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MyJet app won't let me add a holiday that has been booked under the same and only email that has been used throughout the process. Possibly even more irritating!
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Did they email you to tell you or did you see it on flightradar? KatieB : Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July KatieB : Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!!
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Guest : Hi, is there a way to download boarding passes? The page is blank when trying to view passes going out and on return. Trying to download but always unsuccessful? I'm getting the same. Did you find out hiw to sort this, as I'm flying in a few days?
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Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July
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Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!!
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I’ve had to cancelled our flights due to health issues. I sent documents to prove this on the 22nd July and also fill form in they sent me. I’ve had no reply can you advise me please Thank you Mike
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Missing suitcase Heraklion Airport Hi I know this is a long shot but I travelled from Heraklion airport in Crete on 8 August 23, jet 2 put out a final call for me as last remaining passenger before gate was due to close. After rushing through I boarded plane and realised I hadn’t got cabin bag ( black suitcase) I was told I couldn’t go back into the airport even though the flight didn’t take off for another 40 mins. I was told the bag would be located and returned on next flight. If you happen to be in the same situation and there are things in your case that can’t be replaced ( things of sentimental value) is to get off regardless of cases in the hold go back into airport retrieve items before they are stolen as it’s cheaper to rebook another flight home and certainly less traumatic.
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Hi All, anybody booked a flight with Jet2 and used 3 payments option with PayPal? My question is regarding the option to select the 3 payment method, as on the website it has a tick next to both options- pay in full and over 3 payments. Will I have the option to select the 3 payments option after I’ve been directed to PayPal? I didn’t want it to take full payment and not give the options. Thanks
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Guest : Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I don’t know what to doHi Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I don’t know what to do Hi, I am currently having the same problem! I booked an all inclusive holiday to Majorca, entered all relevant passenger and payment details I also verified my payment on my online banking just to be told the payment failed! Yet showing as pending in my bank? I called jet2 customer service line and was on hold for over an hour with no answer. Just wondered if you’ve received any updates and how jet2 resolved this issue? same here -no confirmation email sent after the transaction. Waited 30 min as they advised.
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Trying to make payment for luggage and the payment screen just keeps refreshing. No response on chat, phones closed. Will be super annoyed if they try to charge me extra to buy my luggage at the airport tomorrow morning!
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Hello. I am just enquiring if all the booked guests can still go on the holiday if the lead guest cannot attend?
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Guest : Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I don’t know what to doHi Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I don’t know what to do Hi, I am currently having the same problem! I booked an all inclusive holiday to Majorca, entered all relevant passenger and payment details I also verified my payment on my online banking just to be told the payment failed! Yet showing as pending in my bank? I called jet2 customer service line and was on hold for over an hour with no answer. Just wondered if you’ve received any updates and how jet2 resolved this issue? Did anyone get this issue solved as I have the same happen to me?!
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Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I don’t know what to doHi Guest : I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I don’t know what to do Hi, I am currently having the same problem! I booked an all inclusive holiday to Majorca, entered all relevant passenger and payment details I also verified my payment on my online banking just to be told the payment failed! Yet showing as pending in my bank? I called jet2 customer service line and was on hold for over an hour with no answer. Just wondered if you’ve received any updates and how jet2 resolved this issue?
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I booked a week in Rome with my family for a wedding so had to take suit and all accessories as well as the usual attire and jet 2 lost my case I spent 4 days of my holiday shopping for suit and essentials jet2 eventually paid a total of £350 pounds in total for some of my emergency shop but no consideration for loss of time in Rome shopping and stress of 4 days without my case, I for one will never travel with them again no apology just matter of fact replies not their fault apparently 😂😂
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hi , i booked flights to fuerteventura and have managed to print off our boarding passes for our flight going from manchester. but dont seem to be able to get boarding passes for return anyone elsse had same problem
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Hi, is there a way to download boarding passes? The page is blank when trying to view passes going out and on return. Trying to download but always unsuccessful?
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I booked an holyday and they took the money from my bank account immediately but no booking email has been seent and the page was keeping saying that the payment failed. I don’t know what to do
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Is anyone else having to fly Airexplore to Larnaca in September rather than Jet2? Are all the flight details going to be the same?
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Hi, probably a common question, but how do I sell unwanted flight tickets? Travel plans have changed and I will no longer be able to fly. Ibiza - August.
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Guest : I got an email from Jet2 saying that my return flight from Ibiza was now by Smartwings due to operational reasons. On my previous two flights to Ibiza i have ended up on Smartwings or similar named carrier. Aircraft on this occasion was 25 years old. To say that the carrier change are due to operational requirements is rubbish. I agree, jet2 have been doing this for 9 years or more. We have also just been told our outbound flight in September to Zante is with smartwings.
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ken19 : We have been flying with Jet2 3 times a year for several years from Manchester. Our last holiday was in April/May this year and the flight times were going out 10am and return 15.55 from Lanzarote, perfect times. Which we have done ever since we started travelling with Jet2. We're now looking to go to Lanzarote again in September, but they are now afternoon flights, which are no good. You must be out of your apartments by 10am and are flying back at night. Looking at other places we usually go to the same times apply. Will Jet2 ever be getting morning slots back. It's just a pity as the other airlines don't compare but for the sake of good traveling times I'll now be travelling with another carrier. Regards, Ken19 jet2 are now holding seats for package holiday only, so the flights are there, you can't book them as flight only 🙄
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How do I change my flight times online when I’m booking a holiday? It’s only giving me 2 other time options but they arrive at the destination at a very late time and coming home at like 2am?? how do I change it to my preferred time?
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Hi, was wondering if anyone has any experience of travelling with children under 12 and not being sat together on plane? We are looking to book something last minute and from what I can see there are no seats together on the plane. Only single seats. Does anybody no if airlines reserve seats and allocate them at check in?
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Guest : Hi, yes I was on this flight & have filled in a compensation form - have you done the same? Yes. I received word back from them yesterday and was refunded £350 each for my wife and myself.
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Guest : Flight from Rome Fiumincino to Glasgow on 19th June delayed for over 10 hours. Anyone else on that flight? Sorted out and compensated within 12 hours. Awesome from Jet2!
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Flight from Rome Fiumincino to Glasgow on 19th June delayed for over 10 hours. Anyone else on that flight?
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We have been flying with Jet2 3 times a year for several years from Manchester. Our last holiday was in April/May this year and the flight times were going out 10am and return 15.55 from Lanzarote, perfect times. Which we have done ever since we started travelling with Jet2. We're now looking to go to Lanzarote again in September, but they are now afternoon flights, which are no good. You must be out of your apartments by 10am and are flying back at night. Looking at other places we usually go to the same times apply. Will Jet2 ever be getting morning slots back. It's just a pity as the other airlines don't compare but for the sake of good traveling times I'll now be travelling with another carrier. Regards, Ken19
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Smartwings and Smartlynx aew used by Jet2 for flight only operations. So what you see when you book and pay for flight only will probably be with these airlines.
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Guest : I got an email from Jet2 saying that my return flight from Ibiza was now by Smartwings due to operational reasons. On my previous two flights to Ibiza i have ended up on Smartwings or similar named carrier. Aircraft on this occasion was 25 years old. To say that the carrier change are due to operational requirements is rubbish.
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I got an email from Jet2 saying that my return flight from Ibiza was now by Smartwings due to operational reasons. On my previous two flights to Ibiza i have ended up on Smartwings or similar named carrier. Aircraft on this occasion was 25 years old. To say that the carrier change are due to operational requirements is rubbish.
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Guest : I have been advised by Jet2 that my flights will now be with Smartwings - a Czech airline. I am not happy and wish to cancel but jet2 say I will lose my money. Surely if I book to fly with jet2 and they cannot provide flights I am within my rights to ask for my money back. Anyone know the legal position?
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We're trying to check in online for a flight (online check in is open for another 10 hours). We want to opt not to choose seats, but there is simply no option. The check in won't continue unless we choose seats and they then make us pay for the privilege! The helpline guy was friendly but no help at all - he says we just have to queue at the airport. Has anyone else met this problem and found a solution?
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I have been advised by Jet2 that my flights will now be with Smartwings - a Czech airline. I am not happy and wish to cancel but jet2 say I will lose my money. Surely if I book to fly with jet2 and they cannot provide flights I am within my rights to ask for my money back. Anyone know the legal position?
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Jet2 seating has again gone to new heights! We booked a holiday with Jet2, £3200 for a week, 3 seniors, and we didn't pay for seats at the time of booking, we were told that 28 days before departure we could 'Check in' pick any remaining seats and add our travel details (Passports etc.) AND rightly anyone who had paid additional money up front had already had their chance to choose their preferred seats. However during the 'Check in' process Jet2 allocated the seats, me in row 17, my wife in row 25 and my sister in law in row 28, a look at the seating arrangement showed that the 2 seats next to my sister in law were Free AND the 4 rows behind her were Free, I phoned Jet2 and was told that the automated allocation system tried to put pasengers who were travelling together in seats together! we could move if we paid the change of £9 per seat. The money isn't the problem BUT the way it has turned out appears to me to be 'Bulleying' us into paying additional costs and thus making greater profit for themselves. The flight is 3 hours and 20 minutes and as much as starting our holiday together with a nice drink and relaxation together on the plane we will not give in to Bulley's. Same on the return flight too! A very dissappointed Jet2 customer.
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Complained outward flight very very cold , response from cs , Our aircraft temperature is kept between 22 and 24 degrees but can feel cooler as passengers are sat down and not moving around. I’ll pass on your feedback to our Cabin Crew regarding this so we can make improvements in the future if needed. My comment It was the crew who told u it was colder than normal because it was an old plane ? It was freezing not 22
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Paid for a window sear and there wasn’t one . Complained advised no refund .? They don’t guarantee window seat
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Hi, Same problems yesterday 15th, do you think we will have an issue at airport as can't get through to Jet2, also do you think the passport details have been submitted properly?
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Guest : Is anyone still having issues with jet2 app and website. It letsme enter every passport detail. There are 7 of us and when I go to check in it redirects me to say check in closed check in at airport! Been trying all weekend. Phoned jet2 they no help just get different answers! Maybe a tech problem?
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I made a booking this evening but have not had a confirmation email but the amount has gone out of my account x can you please help me
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Is anyone still having issues with jet2 app and website. It letsme enter every passport detail. There are 7 of us and when I go to check in it redirects me to say check in closed check in at airport! Been trying all weekend. Phoned jet2 they no help just get different answers! Maybe a tech problem?
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Carolyn Watson : Is jet2 online booking down. I am having trouble entering any details yes I'm having same problem. Will let me put all details in then when I go to check in it says check in closed airport check in
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Guest : Is anyone having problems checking in either through the site and on the app? yes both it will not let us check in by the app or website.
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Guest : Is anyone having problems checking in either through the site and on the app? Yes struggling to view the boarding passes. Must be an issue with the app
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