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Ryanair Discussion

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28 October 2020 01:10:00 Guest

British Airways has cancelled all flights to Pisa, Italy, for December (and November) 2020. I am considering Ryanair for Christmas tickets. I saw that if I book for December and then I need to change (for example because I need to quarantine once in Italy) I need to pay change fee for booking a new flight for the future. Do you know what happens if it is Ryanair who cancels the flights? Do they offer a refund or only vouchers? Thanks.

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27 October 2020 04:10:00 Micky

Bryan Hamilton. : Livid! Still waiting on 2 x refunds dating back to May. The worst customer service on the plant! In future, when we can fly again I will pay double rather than us Ryanair!![/QOUTE EASYJET/AERLINGUS ARE JUST THE SAME!!!!

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27 October 2020 04:10:00 Guest

Guest : I have been trying to get a refund for cancelled Malta flight early September. Have been offered a voucher but do not want this. When I try to fill in the form to get refund it says "Unfortunately the information entered does not match tgat given at time of booking". Information is simply email address and reservation number, both of which are correct. Any help on what is going on much appreciated. I waited almost 6 months on my refund and decided to go the old fashioned way and write a complaints letter to their HQ, GOT MY REFUND BACK WITHIN 3 DAYS!!!

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27 October 2020 04:10:00 Micky

Pity ryanair couldn't do a sale on the luggage, its far more expensive than the person!!!

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22 October 2020 10:10:00 Guest

I have been trying to get a refund for cancelled Malta flight early September. Have been offered a voucher but do not want this. When I try to fill in the form to get refund it says "Unfortunately the information entered does not match tgat given at time of booking". Information is simply email address and reservation number, both of which are correct. Any help on what is going on much appreciated.

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16 October 2020 08:10:00 Guest

It looks like Ryanair Midweek flights Liverpool to Alicante Have been cancelled. When will they notify us. Its say oops all flights sold out which is rubbish . We have Tuesday and Thursday flights which were booked about a month ago. Now saying sold out dont think so .

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16 October 2020 12:10:00 Guest

We have 2 flights from Pisa to London this Friday. We are happy to help if you are desperate to get back before the quarantine hits

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15 October 2020 11:10:00 Bryan Hamilton.

Livid! Still waiting on 2 x refunds dating back to May. The worst customer service on the plant! In future, when we can fly again I will pay double rather than us Ryanair!!

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14 October 2020 04:10:00 Guest

Booked flights for Easter, cancelled, and opted for voucher. Re-booked for December and paid a surcharge, cancelled again. Can only opt for refund on surcharge. But what about the original voucher? Will it be re-issued?

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12 October 2020 03:10:00 Guest

Guest : Have received first of two refunds due, £40 for a £69:99.flight. Second refund, not received, but £100 for £149 flight....

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11 October 2020 01:10:00 Guest

I booked prague for November when you didnt have to quarentine, iv just got back from Turkey and on day 6 of quarentine so will be unable to do it again, what are my chances of a refund? Very slim im guessing.

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10 October 2020 07:10:00 Guest

Have received first of two refunds due, £40 for a £69:99.??

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08 October 2020 11:10:00 Guest

Has anyone had flights cancelled for Tenerife in November? Hoping they cancel so I can get a voucher :(

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06 October 2020 09:10:00 Cliff

I received an email last night (5/10/20) informing me that my return flight on 23/10 has been cancelled. Ryanair blamed the Government and covid for this. However, this appears as the only flight cancelled, with others going from and to the same destinations a couple of days either side of this date. And a flight going to another London airport an hour later. It is my opinion that Ryanair are using the current situation to remove unprofitable flights if they appear the flight will not become fully booked. They also did this outside of the compensation date to avoid these extra costs. I've always had the utmost respect for Ryanair, but this is too underhanded to forgive.

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06 October 2020 12:10:00 Guest

I have incorrectly only requested the refund on the cancelled flight , where I should have requested the on-line refund application for both flights connected to the booking. The systems tells me that there has already been an application submitted and the site highlights that there can only be one on-line refund application per booking . Is there another route to successfully requesting both flights as per the initial option ?

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04 October 2020 06:10:00 Karen

Got flight booked for November Benidorm but had email saying hotels closing till March 2021 but trying to change our flights for next November but look getting through to them, they will flight you anywhere

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02 October 2020 03:10:00 Charlotte

Hi I'm not been on one these forums before and I am just looking for some advice. Have flights booked for December to go to Poland, at the moment with the situation here and in Poland who knows what will happen. However, I wondered if maybe I was to call Ryanair and ask for vouchers instead of a refund if were to cancel, so then at least if it does all go ahead I'd be able to rebook using the voucher? Anyone got any ideas about vouchers or been in a similar situation? Thanks anyway! :)

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02 October 2020 03:10:00 Kris

What is it like to carry a baby stroller without a child on a plane?.

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01 October 2020 12:10:00 Guest

I tried to do this for flights in October but for the 'no charge' you have to have booked since June. Why? When I booked in February there was no known Covid travel risk, whereas you were taking your chances in June.

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01 October 2020 12:10:00 Guest

GuestSarring : How do I rebook a flight using the no fee scheme, I have managed 1 at the end of September, but the one for 18/09/2020 inserts a fee of £45

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28 September 2020 08:09:00 Guest

Still waiting for a cash refund for 2 cancelled flights due to Covid, May & June 2020 Flights about £630.00, Ryanair please sort this out!

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24 September 2020 11:09:00 Guest

I have a ryanair cancellation invoice for my insurance claim - can any one tell me what the passenger fee codes SETH, FAST, PS, SERV and SETA are for?

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17 September 2020 11:09:00 Guest

Guest : I would like to say what a frustrating useless web sit Ryanair is. i have tried to contact Ryanair but the site refuses to accept my email address, it tells me the format is wrong. i think this is done deliberately to avoid giving out refunds. I have emailed a letter and sent same letter by post to Ryanair H/O in Swords, Dublin trying to get my money back. I bought 2 return flights for £205.36 and Ryanair cancelled the flight on me due to Covid. Rubbish company with a * web site and nobody responds to emails or letters When you type your email instead of choosing automatic fill out just type whole email address it should accept it

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11 September 2020 02:09:00 GuestSarring

How do I rebook a flight using the no fee scheme, I have managed 1 at the end of September, but the one for 18/09/2020 inserts a fee of £45

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11 September 2020 01:09:00 Guest

1) Booked return Dublin to Chania in April - May. Ryanair cancelled the flight. Asked for refund, but got the usual voucher email. Indicated my refusal to accept vouchers. 2) Booked return Dublin to Porto for Sept. Again Ryanair cancelled the flight, offering us a flight the previous day. I demanded a refund, not a voucher. RESULT After much frustration, I have now received full refunds for both the Chania and the Porto flights.

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10 September 2020 09:09:00 Guest

Still waiting for refund on cancelled March flights. Utterly disgusting customer service.

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03 September 2020 09:09:00 Guest

I would like to say what a frustrating useless web sit Ryanair is. i have tried to contact Ryanair but the site refuses to accept my email address, it tells me the format is wrong. i think this is done deliberately to avoid giving out refunds. I have emailed a letter and sent same letter by post to Ryanair H/O in Swords, Dublin trying to get my money back. I bought 2 return flights for £205.36 and Ryanair cancelled the flight on me due to Covid. Rubbish company with a * web site and nobody responds to emails or letters

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01 September 2020 11:09:00 Guest

6 return flights to france cancelled 7th June. Asked for refund , not voucher, and finally today I chased it up as still not had it, and had to yet AGAIN submit another form for a refund after going round and round looking for someone to speak to or web chat. Its as if they are making this impossible on purpose. It is my money and they have had it since January and it's not just a couple of hundred. Absolutely disgusting.

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30 August 2020 04:08:00 Guest

Hi can anyone please tell me what the toilette situation is as in regards to during flights. Is there a queuing system, and what about people with urinary disabilities and need an instant quick access to onboard flight toilets. Thanks.

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30 August 2020 11:08:00 Lynda

No UK nationals allowed in Hungary now. Still Ryanair not cancelled flight on 1st September. If we want to rebook it will cost us.

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30 August 2020 11:08:00 Guest

Dean : Hi I am due to fly to Budapest with my family on 4th September, we cannot go because we can't do the 2 weeks quarantine after we come back, can someone please help me with cancelling my flights with refund or moving the dates to a later timeNo

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27 August 2020 10:08:00 Guest

Hi, I had a flight cancelled in April 2020 due to covid, eventually I got my Credit card company to get a refund under section 75 the cost of the flight has gone back on my card in June 2020. I have just received an email from Ryanair with a voucher to the value of the original flight. Has anyone had this?

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26 August 2020 12:08:00 Ted

I booked return flights to France and now ryanair has cancelled the return flight. Can I get a refund for all flights in these circumstances. Also UK & Ireland government has introduced quarantine on returns from France

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21 August 2020 02:08:00 Guest

Help! What am I supposed to do with locator forms? One email says online before you travel yet no online link! No email address to send. Other says print and hand at airport so confused as Im travelling to Portugal next week

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21 August 2020 12:08:00 Guest

Please note Ryanair tell you that you can change flights for free in July and August but this is a LIE....in the small print (terms and conditions) you have to re book a WEEK in advance . This is different from the public information which says you can rebook up to 2 hours in advance of the flight. We have lost 200 pounds. You are packed like sardines on their flights and they let on a man who was sweating profusely and ended up being sick all over the plane. AVOID THEM AT ALL COSTS

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18 August 2020 02:08:00 Guest

We booked flights to fly April 2020 which were cancelled in march , filled out all forms for refund on 30th March, to date no refund trying to contact anyone who will listen but end up with chat bot which bounces you around X Laughable if wasnt for fact they have our money Any ideas anyone ?

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18 August 2020 02:08:00 Malcolm

I booked Ryanair flights in March ,Flights in April still waiting for refunds have filled all forms have tried chat .

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16 August 2020 03:08:00 Dean

Hi I am due to fly to Budapest with my family on 4th September, we cannot go because we can't do the 2 weeks quarantine after we come back, can someone please help me with cancelling my flights with refund or moving the dates to a later time

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14 August 2020 07:08:00 Edward

The plane that we are due to be boarding has been diverted to a different city, we (the out bound passangers) have no information as the departure time on the board keeps getting later and no staff are on the desk. At what point do we try to leave the section of the airport after the passport control and go in search of answers.

Ryanair 
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14 August 2020 01:08:00 Guest

Gerda : Please can anybody help? We were due to fly in May to Cyprus. Flight was cancelled. Instead of asking for a cash refund which was disadvised, we rebooked for August 17th, knowing we could still rebook again. Due to changing covid19 circumstances, we want to reschedule again, but they charge a fee of 90 euro! Trying to get hold of a Ryanair employee, we do not get further than a robot. I used Ryanairs chat on Thursday and it took about 30 mins to get to speak to someone, i cant get a refund and have to claim on my insurance, due to fly next week to Spain! secure.livechatinc.com/licence/5665411/v... Jsut keep tryiing the chat as there was no one available for about 10 mins then there was for me.

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14 August 2020 09:08:00 Gerda

Please can anybody help? We were due to fly in May to Cyprus. Flight was cancelled. Instead of asking for a cash refund which was disadvised, we rebooked for August 17th, knowing we could still rebook again. Due to changing covid19 circumstances, we want to reschedule again, but they charge a fee of 90 euro! Trying to get hold of a Ryanair employee, we do not get further than a robot.

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13 August 2020 06:08:00 Guest

Im experiencing the same problem. Did you manage to change your flight in the end ? Richard : I am due to fly to Spain tomorrow morning and I am trying to change my flights but when I select different dates the continue button to proceed on the website does not highlight so cant proceed Any suggestions? As I am running out of time and have tried different dates but still no luck

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13 August 2020 02:08:00 Karen

I booked flights in March for a holiday in May. Flights were cancelled at the beginning of May and I am yet to receive my refund. Their Website states these refunds were dealt with in June. No one responds to emails, there chat thing on their site is just an automated response as well. How long is too long to wait

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12 August 2020 05:08:00 Helen

Can any one confirm if I need to complete one travel locater form for the whole family to Greece as per the Greece Gov site or one for each family member as implied by Ryanair website.

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12 August 2020 11:08:00 Chris

Hi does anyone know if flight FR9085 from EMA on Tuesday 11/08/20 morning departure was cancelled thanks

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11 August 2020 08:08:00 Guest

Flights cancelled in may still waiting for 4 peoples return flights to be refunded it quoted that May flights will be refunded by end of July we are still waiting

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11 August 2020 12:08:00 Guest

Booked for Spain in April ,flights cancelled , applied for refund through a travel agent which was paid out in midd July . I booked direct with Ryanair for extra baggage and pre- booked seats and have tried to apply for a refund . I have been on line with the online live chat on 6 occasions which has taken up over 8 hrs . I was told by one operative on the 25 July I would be paid within a week , never happened. How can I get my money back ,paid by debit card and not sure if I could go through the bank .

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10 August 2020 10:08:00 James

Does anyone know how late Ryanair give notice of cancellations. Could it be as little as a couple of days before?

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03 August 2020 06:08:00 Sheena

Cant believe they make a statement that clearly is not true.still waiting for refund on our March flight which they cancelled.while we appreciate the problems our airlines have had.please dont make false statements.

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01 August 2020 01:08:00 Susan Knowle

Ryanair Refund update states that all March refunds have been cleared, but I have not received my refund for flight cancelled 23/03/20

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31 July 2020 04:07:00 Guest

Same here. I will never fly with Ryanair again. I cant believe that more hasnt been made of this is the press. Surely we have rights?? Tash : Wow youve excelled yourself in customer service Ryanair!! NOT! Due to fly to Spain, I already knew I wouldnt get a refund but rang to discuss my options. I told the advisor how I will not be able to fly as I will not be able to get travel insurance if I go against gov. Guidelines so what can I do? Was told the flight will still be in operation so if Im not on the flight I will be classed as a no show and loose my money! I said thats not an option as it is ridiculous to travel with no insurance was told the only option is to rebook (cant give me a voucher) Im not able to rebook as no annual leave at work. Transferred me to a manager who told me point blank well lots of people go without travel insurance I told him that answer was ridiculous. He then told me point blank there is nothing Ryanair will do you will lose the money for the flight. He then said all you can do is rebook- I explained I cant rebook and this flight was booked in feb before Covid even existed- he then told me because it was booked pre Covid Im actually not able to change the booking for free!! Cherry on the cake! So because I havent booked a holiday DURING the pandemic I cant have the change fee waivered! I cannot believe Ryanair are being allowed to do this to their customers! Disgraceful!

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