Ryanair Discussion

21 April 2020 03:04:00 Sally Kinghorn

I would prefer a refund for my cancelled flights rather than vouchers

20 April 2020 06:04:00 Guest

Guest : Anyone know how to contact them?i was waiting on live chat yesterday for 5 hours and have not heard from anyone.Jokers. They have cancelled my flight and I have requested a refund about 3 weeks ago.Couple of days ago I have received an email with gift voucher.I don’t want it as I requested refund.I can’t even apply for it again as it was submitted.I am not happy at all.Has anyone experienced something similar?Thanks If you paid by Debit card you can dispute the payment with your bank. Maybe a better route to take? Good luck

20 April 2020 06:04:00 Guest

Guest : Anyone know how to contact them?i was waiting on live chat yesterday for 5 hours and have not heard from anyone.Jokers. They have cancelled my flight and I have requested a refund about 3 weeks ago.Couple of days ago I have received an email with gift voucher.I don’t want it as I requested refund.I can’t even apply for it again as it was submitted.I am not happy at all.Has anyone experienced something similar?Thanks Guest : Anyone know how to contact them?i was waiting on live chat yesterday for 5 hours and have not heard from anyone.Jokers. They have cancelled my flight and I have requested a refund about 3 weeks ago.Couple of days ago I have received an email with gift voucher.I don’t want it as I requested refund.I can’t even apply for it again as it was submitted.I am not happy at all.Has anyone experienced something similar?Thanks Exactly the same has happened to me! Tried calling but it directs you to voucher.ryanair.com then hangs up. Guess what....that internet page is not valid!!

19 April 2020 07:04:00 Guest

Anyone know how to contact them?i was waiting on live chat yesterday for 5 hours and have not heard from anyone.Jokers. They have cancelled my flight and I have requested a refund about 3 weeks ago.Couple of days ago I have received an email with gift voucher.I don’t want it as I requested refund.I can’t even apply for it again as it was submitted.I am not happy at all.Has anyone experienced something similar?Thanks

15 April 2020 02:04:00 Andy Wilson

We have (had) a flight booked for 23rd May - to Corfu - but Ryanair sent the mail text below BUT I don't want to - indeed how can I, make a change to a date inside the time frame they say, as I (nor they) don't know when they will be flying again - I would prefer to have a full refund !! Dear Customer, The spread of the Covid-19 Virus and associated Government travel restrictions, continues to have a negative impact on the schedules of all Ryanair Group Airlines. As a result of this we want to offer our customers as much flexibility as possible in relation to their scheduled travel plans. We are now offering you the following options in relation to your booked flight. · You can change your flight to any date in the next 3 months, up to Aug 31 2020. · The flight change fee will be waived in full. · You will only have to pay the difference in fare. · This flight date change will only apply to the route you have already booked. · Please do not try to change to another date in May. We apologise for any inconvenience caused by this unprecedented crisis. The safety and well-being of our people and customers is our main priority, and we are working closely with the state authorities and we will follow any travel restrictions that are imposed and will continue to comply with all WHO and EASA guidelines to combat the Covid-19 virus.

04 April 2020 09:04:00 Margaret Turner

I'm due to fly to alicante on 2nd may. I've not heard anything from Ryanair. Am I able to apply for a refund now

25 March 2020 04:03:00 Guest

Welcome to Ryanair Customer Care. I would be happy to help you with your query. Please stay connected while I review your query and previous conversation with our chat bot. 12:58 Hello 12:58 How can I help you? 12:58 I haven’t heard back fr om you in more than 2 minutes I just want to make sure that we are still connected. 13:00 hello 13:01 I m here 13:01 u still there? 13:01 Hello Anna 13:01 Yes 13:02 as you can see 13:03 I wondered if the mentioned flight will be canceled 13:03 J952QD 13:03 You there? 13:06 Yes, allow me a minute 13:06 thanks 13:06 I'm sorry but I cannot assure you that this flight will be cancelled 13:07 German Borders are closed 13:07 How can t this be assured? 13:08 If we cancel your flight, we will inform you via email and sms 13:08 the nature of the question 13:08 comes from the fact 13:08 that my flight to naples from April the 10th was already canceled 13:09 and in the official statement of ryan air 13:09 it says flights in APril and May will be canceled 13:09 according to this 13:09 on which basis you cannot say my flight won t be canceled? 13:09 please 13:10 We did not state that all flights will be cancelled in April and May. If we cancel your flight we will inform you about it, so please be patient 13:14 I am patient as I tried to contact you the previous weeks but nothing 13:15 now 13:15 my flight is supposed to be in one wee 13:15 you should have an answer to this 13:15 you can t really send an email two days before 13:15 Please 13:15 check with your supervisor 13:15 I've just checked it with my supervisor and I've received information that we did not suspend all flights in April/May 13:17 indeed but German borders are closed 13:18 for 13:18 people have travel arrangements pending 13:18 to sort out 13:18 so 13:18 can you confirm the flight? 13:18 I need to know 13:18 YOu can t leave me pending on this 13:19 tell your supervisor please 13:19 or escalate this and let me chat with him 13:19 this is unacceptable please 13:19 Your flight is still valid. We cancel 80% of our flights, so if your flight is cancelled we will inform you about it 13:20 I am not happy with your answer 13:21 still valid is not equal to confirmed 13:21 for 13:21 I might find myself in the situation of paying further cancellations because of your delay on this 13:21 I need ot know if the flight will be on or not, plus German borders are closed 13:22 can you tell me wh ere you want people to go in such a situation? 13:22 Please 13:22 We do not have any information if your flight will be cancelled or not as all agents are informed about flight cancellation at the same day. We did not receive any informations today about flight cancellations. 13:23 so why we are here for? 13:23 you must have this info 13:23 one week before the departing 13:23 you say that you inform clients one or two weeks before 13:24 less than one week is unacceptable 13:24 conversation is copied and will be pasted on social media, not a threat, but you must do something on this 13:24 that you don t knowe 13:24 is not an acceptable answer in such a situation 13:24 All passengers are informed that their flight is cancelled at the same time, so if your flight will be cancelled you will be inform about it with rest of our customers. If You have any other question, please do not hesitate to contact us. Goodbye

20 March 2020 07:03:00 Guest

Getting an online refund fr om Ryanair is near on impossible and might appear to some to be a deliberate attempt by them to frustrate the process to the point wh ere you give up. So far the system has refused to process my claim for the following reasons. 1. Reservation number is incorrect ( I have the boarding pass in front of me with the number printed on it). 2. Unable to process your claim at this time. Try again later. 3. Airline code doesn't match any flight for this booking. 4. I did manage to have a web chat a couple of days ago with a person in the help centre and was advised to try again in a couple of days. I've tried it still doesn't work. I have no complaints about the level of service when booking or flying but customer service when you have an issue appears to be deliberately absent. Ryanair took my money pretty sharpish when I made the booking but they don't seem to keen to give it back.

20 March 2020 01:03:00 Guest

The system tells me that my reservations number is incorrect but it’s not. Trying over and over again it took the reservation number but wants me to complete the captcha in an endless loop! Please get this fixed!!

19 March 2020 10:03:00 Guest

Got an email from Ryanair to tell me my flight was cancelled so cancelled everything else. Then 24hrs later another email to say UK citizens can fly and then 2 hrs before the flight would of left I got an email to say the flight had been reinstated. Sounds to me they are doing this so they don't have to give refunds.

19 March 2020 04:03:00 Guest

Our flights to Malaga have been cancelled and we have car hire with them which I understand I can cancel up till 24 hrs before flight any way. The problem is that you cannot contact by Ryanair by email or phone to discuss. An offer of a future flight at an unknowable cost is of little value and we have concerns about liquidation issues. How do I get my money back. I paid by debit card and the monies have been taken. Anybody have similar issues?

19 March 2020 11:03:00 Guest

My flight has been cancelled and I understand these are difficult times. However Ryanair you need to look at your process and action refunds as an automatic process instead of causing more unnecessary stress to your loyal customers You need to fix your website and offer an apology as to why your refunds can't be processed and booking reference is invalid

18 March 2020 05:03:00 Guest

Does anybody know what is the "change bags fee" of 30 eur when I want to change my March flight? How can I avoid it?

18 March 2020 12:03:00 Guest

Hello, the system tells me that my reservations number is incorrest even if it’s not. What to do?

18 March 2020 09:03:00 Guest

Ryanair refund button for cancelled flights is giving me an error message. What can I do?

18 March 2020 09:03:00 Guest

Guest : Ryanair refund page won’t accept reservation no For booking so I can process a refund ....... Is anyone else having this problem Guest : Ryanair refund page won’t accept reservation no For booking so I can process a refund ....... Is anyone else having this problem Sue : I am trying to claim a refund on my cancelled flight but Ryanair does not recognise my booking reference which I have logged in with

17 March 2020 09:03:00 Guest

Now the FCO have advised no travel for 30 days can I claim a refund?

17 March 2020 07:03:00 Guest

Ryanair refund page won’t accept reservation no For booking so I can process a refund ....... Is anyone else having this problem

17 March 2020 01:03:00 Sue

I am trying to claim a refund on my cancelled flight but Ryanair does not recognise my booking reference which I have logged in with

16 March 2020 07:03:00 Guest

Ryan-air, Spain are on a 15 day lock down (16/03 until 31/03), so why have you only cancelled flights until 19/03? You need to sort this out and give passengers their refund!

15 March 2020 12:03:00 Guest

Due to fly to Malta on Tues 17th. Just had email from Ryanair asking me to check-in, are they having a laugh!!! Only going for 4nights. No good contacting them as they dont want to help their customers.

14 March 2020 08:03:00 Guest

Been trying to contact Ryanair since 14.20 now 17.50 on live chat. No one answers phone at 13p per min it rang and rang for one hour only want to uncheck so I can swap flights.

14 March 2020 11:03:00 Guest Mike

Hi does anyone know what the ‘change bags fee’ of £40 is for when you try to change flight dates..which are supposedly free to do at the moment. Thanks

14 March 2020 02:03:00 Guest

So I'm still reading of people tur up in Malta for a few days stay to be told they have to self isolate for two weeks.... Why oh why are you still flying people out there Ryan Air? They have No Insurance that covers them!!!! But Don't Worry.... Atleast you didn't have to pay up on a refund.... YOU SHOULD BE HAPPY WITH YOURSELVES.!!!

14 March 2020 12:03:00 Guest

9pm Friday 13th March. We are flyng to Malta at 06.15 on the 14th March. Malta have reported all foreign travellers coming in will have to isolate for 14 days straight away, or could get a ˆ1000 fine. Yet Ryan Air and Leeds bradford airport are still saying my flight is leaving in the morning.... Even though the flights today came across this with passengers panicking after landing at the airport...... Talk about leading you to the lions.... Get a grip Ryan Air and cancel flights before people leave to come to the airport or actually get on your planes!!!!!!!!

24 February 2020 02:02:00 Guest

Will Ryanair disinfect any of its planes that fly to or from Italy or other places with Coronavirus ---WuFlu. Like arm rests and seat trays.

28 December 2019 12:12:00 Paul Murray

Does anybody know why July flights to Girona from Birmingham are on web site but no flights from June that I usually get

07 September 2019 10:09:00 Guest

Please do not upgrade your seats, it cost my hubby £48.00 so we could sit by one another because our allocated sits had us apart. When we boarded the sits we had payed for were already taken by someone who had payed for his two weeks prior. So how can they let you choose and pay for seats that are already paid for. Cabin crew did a in flight report. My husband as been in touch and they said that there be no refund. We intend to take matters further and publish this everywhere

06 April 2019 10:04:00 Guest

I booked a few days in Malta 28th May - 2nd June with sunshine.co.uk but a few days ago got an email fr om them saying Ryanair has changed the return flight from 2nd June to 4th June. Should they pay for the extra nights stay? Wh ere do I stand on this please because I’ve no idea and I don’t want to cancel it all. Thank you.

02 March 2019 01:03:00 guest

When I click on Pay Now it wont do anything?

17 February 2019 09:02:00 Mike

I cannot process my flight payment even though I’ve tried 3 of my debit or credit cards

04 February 2019 04:02:00 Guest

Hi i spoke to customer services this morning on live chat as my flight times had changed and i am unable to meet the new times i asked for a refund and was promised one with the money being refunded in 7 to 10 days it seemed to easy and i am worries what does everyone think

16 January 2019 11:01:00 steve higginson

I am just about to check into a return flight to Lanzarote, I am only taking 1 x 10kg bag which I want to check into the hold. It states on the check in-add extras page that this can be done for £10, this I am happy with... but when I 'ADD' it automatically goes to £20 obviously for a return trip. I will not be returning with this or any other bag. Help...!

06 January 2019 12:01:00 Agnes

I hired a car through Ryanair website as I thought it is the most trusty site to book a car. Unfortunately it was not a good experience. KlassWagen made my stay in Budapest really stressful. I payed the insurance, again through the trustable Ryanair contract and was told at Budapest that I should buy an additional insurance. This one was more than the eight days car hire cost, to make sure that I am covered against small damages as well. I refused to pay any more than I paid during the booking. Not to mention that I was given a car with foreign registration number.

03 October 2018 01:10:00 Jennifer Condell

Hi I'm writing for my 71-year-old mum she hasn't received her refund from the delayed flight can you help, please?

02 October 2018 01:10:00 Jenny

Does anyone know what's happening with this flight can't get an answer on phone and live chat keeps saying internet lost which is impossible ?

17 September 2018 01:09:00 Jennifer Condell

Hello, I am writing on behalf of my mum, she was sent a cheque from you for delayed flight back in April, you had the wrong name on the cheque. We wrote a letter sent the cheque back to Dublin and haven't heard anything from you, i have called and written emails. Please, can someone help me?

13 September 2018 12:09:00 dheyaa ali

Dear sir, Cold you please help me regarding the way to get boarding pass. . My booking November. 03F8NA Thanks and Regards Dheyaa

09 September 2018 04:09:00 Guest

Can I carry on an electric toothbrush in my hand luggage?

07 September 2018 10:09:00 Colette Bennett.

Hi, I was trying to change a passport number using the app but I inadvertently checked in using the old passport number which must have been saved in the app. How do I change it? Please?

03 September 2018 01:09:00 Guest

Why can I not put my sons year of birth into check-in on Ryanair. He is born 2003 and it only goes to 2002. I booked him on as a Mr.

01 September 2018 01:09:00 Guest

My customer services no is 2600970 and flight reference is MWD75L. I app,ied for a refund on my daughters flight to Malta on the 2/08/2018 I was emailed and told that I qualified for a refund my complaint status says this is now resolved but I have not as yet received a refund

21 August 2018 05:08:00 Guest

I've had same problem, my daughter was born in 2003 and system did not allow anything after 2002 for year of birth. Used webchat 3 times today and they managed to change passenger type to allow 2003 year, but online system got stuck as Get Boarding Pass screen. Just froze, did not issue any tickets. Something is wrong with their system. One of staff on webchat just closed the chat and left me stranded. Very poor service.

21 August 2018 10:08:00 Caroline Wastie

I am trying to check in for myself and two daughters and one of my daughters was born in 2005 but this is not an option in order for to enter her date of birth?? The latest it goes to is 2002??

17 August 2018 01:08:00 Guest

im trying to check in online but it only let me check in 2 passengers then went off now I cant get back on its saying oops something went wrong

03 August 2018 11:08:00 Guest

I received an email from Ryanair saying there are strikes on the 10th August. I am also reading that it is only the flights to and from Ireland. Are the flights to the Netherlands affected or are the airline still waiting to find out???

02 August 2018 09:08:00 Bogdan

I had received on the 24 that u have my claim and u will respond to me in 7 days today i received the same email again that 7 days and i had to receive a cheque in 14 days from the 18 july till today i send u the emails

13 June 2018 04:06:00 Guest

Guest : I am trying to check in my 10 year old daughter online and am not being offered the option of 2006 in the drop down menu - i can see others on here have had that problem but can't find a solution - the old website doesnt work and on my mobile Im getting a message 'the passenger must be over 12 years' when i try to tick 2006. We fly together on this route about 4 times a year so i don't know why its suddenly a problem to input her age. anyone got any solutions?

07 June 2018 04:06:00 GuestEhsan Al Jaouni

When Ryanair will start flying to Jordan and to which Airport either to Queen Alia International airport in Amman or to kind Hussein International airport in Aqaba. Thanks ehsan.j@aristours.com

13 May 2018 01:05:00 SU535

ENGLISH: year2018 (all messages): This is not the Ryanair carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in all comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 15-30 days by free staff in English at the offical site, not here.