AGREE ...NEW RYANAIR WEBSITE IS SHITE....GO BACK TO THE OLD ONE OR LOSE CUSTOMERS.
Agree - the new website is not nearly as good as the previous one. I was looking for flights on my ipad but the dates kept jumping all over the shop. I also cannot see a 'new search' icon so when I am changing airports or dates etc I have to begin all over again. I gave up and ended up booking with Easyjet!!
I also have terrible problems printing my boarding card via the Ryanair website. (Internet Explorer)
I paid extra for Priority Boarding as I was travelling with a friend who is a little frail. On our outward journey from UK to Tenerife South, there were no problems at all. But on our return journey, there was no call to board Priority passengers. When we went up the separate lane for Priority Boarding, the gate at the top of it was locked. There were no Ryanair staff there - only a policewoman, checking passports. So, we had to go back down and join the end of a very long, general boarding queue. I have tried complaining to Ryanair to no avail. Their reply reads " Whilst I note your dissatisfaction with regard to our Priority Boarding service, this is an additional service which passengers have a choice whether to purchase and as such these fees are non refundable. " Surely if you don't get a service you have paid for, then your money should be refunded?
Just to agreed with various messages below. the Ryanair website "upgrade" is rubbish. It's so difficult to try and choose a flight! I've given up!
I always have a problem with online check in since you upgraded the website. It worked perfectly before, now it freezes or just prevents you from checking in at all. I use the latest version of internet explorer. Please can this be sorted out soon.
Hi I have checked in online for a flight with Ryan air I was due to use on 5th February this year however cannot make the flight any longer. Can a friend pay to have her details added instead or is it too late because I have already checked in for the flight online Wendy
Hi,Ryan air website won't let me book duplicate names as my son has the same name as me.how do I book flights?
CHECK YOU BOARDING PASS. Booked Premium seat 17A EMA to Palma and back which I have done many times before. This gives you priority boarding as well. On presenting my boarding pass at the gate it was pointed out that my pass said 'Other Q' NOT priority.............rather embarrassing. Ryanair agreed it should have said Prioriy and could not explain the error. Maybe something to do with the new website?
I cannot get to grips with your website-trying to click on choose a flight and the dates flip about all over the place. The last website was so easy and clear -you had the choice of times of flights on a particular day. I am about to book a trip and have used Ryanair so many times in the past, but not this time sorry :(
Please sort out this terrible new website. It prevents you from booking anything. Its a total nightmare. I can't find anything on it and I just * my time and cannot book Ryanair anymore. I will look at different airlines. This ridiculous website seems to be designed so people cannot book Ryanair.
Hi there, I cant access my email with the rservation code. Can I still check in without it?
Defo no working AGAIN, Why did they change it, NOT for the better that's for sure. Canny check in (AGAIN) hope their IT reads this??ZG
Guest : For everyone struggling with Ryanair Check - In, I have found this link for the old website to work no problem at all. www.bookryanair.com/SkySales/Booking.asp... SERIOUSLY THANK GOD FOR THIS LINK. I managed to get the boarding passes printed which I had previously failed to do on two separate devices with two different browsers!!! thanks so much. Everyone else - this worked!
it is working ok again. just accessed site !
Chat service useless, can access Ryanair website, every time I go to My Booking the website reboots back to homepage, told to use explorer 11 which they say the site is optimised for. I had already told them I was using explorer 11. In the end I went to the old website, the new website has been useless since it was commissioned, it is time it was fixed
Worked a treat thank you as I was panicking!
For everyone struggling with Ryanair Check - In, I have found this link for the old website to work no problem at all. www.bookryanair.com/SkySales/Booking.asp...
I managed to reprint my boarding pass by going through the old Ryanair website: legacy.ryanair.com/ . You should also be able to complete an online check-in this way as well. New website is booting me out of 'Manage Flights' area and sometimes showing a warning saying website is down for maintenance.
Still can't get into Ryanair to Manage Trip or check in!!!! Anyone know if they are doing anything about it?
I cant get on to ryannair website to do online check in. Is this a con to make people pay at the airport!!!!!They are saying that you have to checkin online but how can you if you cant get on to their website.
VORREI PARLARE CON VOI SE E POSSIBILE
Hi, I've been trying to access Ryan Air all day to check in on-line but can't get any pages to load. Is anyone else having a problem?
I still cannot access Ryanair we site......however try Book Ryanair .com, I know that works
Can't make head nor tail of trying to book on ryan airs website just now- does anyone know if there's a problem? Thanks
Icant access ryan air site..Sky However i can if i use google chrome.
Ryanair website does not support Safari for online checkin. When you enter email and booking ref and hit enter - it tells you you have taken too long and stops you checking in. I hope they test their aircraft more than then IT Systems! Extremely poor experience - online chat not available or too busy. Check in worked on windows PC.
Hi Team, Please could you update, cannot get into the ryan air website. is it down? Having no problem with any other airline sites. Regards
Dear sir or madam I have flights booked with Ryanair on the second of May 2016 to the 8th of July flying out from Liverpool to Alicante I would like to know what it would cost to extend to stay until the 6th or 7th of Sept thank you . MR John Morris
Guestjohn : Hi I am due to fly out to Alicante airport on the 2nd may 2016 then fly back to Liverpool on 8th July 2016, my wife and I would like to extend our stay until 5th or 6th September 2016. Can I change my booking and what would be the cost thanks for your help John
whats wrong with the website? just like before no one is listining (just like the staff smiling through gritted teeth) profits are good so stuff the customer, lets face it if there were a similar product else where i would go there like a shot. i have flown many times with RA and nearly each time at the airport i wonder why i have done it again??
cant get into ryanairs website is ther something wrong
Hi I am due to fly out to Alicante airport on the 2nd may 2016 then fly back to Liverpool on 8th July 2016, my wife and I would like to extend our stay until 5th or 6th September 2016. Can I change my booking and what would be the cost thanks for your help John
The new website is screwed. When I try and select Dublin it keeps on coming up as AN INVALID AIRPORT!????
Have been trying for 2 days to get flight prices is anyone else having priblems with the site
the lovely Bridget from Ryanair has just done th same to me. She suggested that Safari, Google Chrome both IPads I laptop and two different postal addresses were to blame and nothing to do with Ryanair. Bridget also ended my conversation before I was able to take details of our conversation and the rudeness towards me. Ryanair better sharpen their tools quickly as their customers have choices and if their booking service and printing of boarding passes is made this complicated just to gain extra money when we arrive at the airport they are going to find those customers will exercise their right of choice with their feet and if they continue to employ the likes of Bridget bye bye Ryanair
Thanks for previous comments. I have just gone on to legacy.ryanair after two extremely long conversations with Ryanair chat who suggested my problem was Safari. I am sure I am not the only Apple user to fly with Ryanair. To add insult to injury both agents cancelled my "chat" before answering my questions as to how they suggested I print my boarding pass. Have now paid for seats for my return journey as did not want a ruined holiday worrying about the same problem abroad. Shocking customer service and I feel a way of Ryanair getting extra money as customers will after over an hour of trying to book online, will do as I did and grab the chance when they get it. Will not fly with them again as so disgusted.
ryanair , changed there website and in there wisdom moved everything to assist in google chrome , but if i dont delete all your histiory or cache ( why should you ) there new website is useless , however use legacy ryanair , and you can get back to the old procedure , hpe this helps , so again search legacy ryanair
Same for me,I think they want us to se the very expensive phone lines Robert : When I try to check in after completing the passport details the continue button fails. Why?
i'm looking for a flight to Skelleftea, Sweden. But no flights on the website. Can someone help me with this?
New website terrible , when selecting dept dates on ipad I can't , on any of them
I have been trying to open Ryanair website on my BlackBerry tablet for at least 2 months! Thanks to a tip on this Page today....i was able to get into it. Is legacy.Ryanair.com
so frustrated with this website.....do you want my business? Why offer sale prices if you can't access them.....HELP
Same here I get that my email is incorrect on all browsers, the only one that worked fine is the IoS version of Ryanair for Iphone that saved the day. Ryanair do some testing before releasing a new web site, I just wish you do better testing on your planes.
I can't choose country at the contact details (it doesn't let me do it), can't purchase my ticket, the new Ryanair website is useless. This is the third time in the last few month I try it, I'm going with Aerlingus again, never try Ryanair anymore.
Trying to look at Ryanair flights for three days now,will not put dates in,what's wrong I always go with Ryanair and have never had a problem before.
went on chat line they said hello i answered but got no reply i tried this 3 times what am i doing wrong
Having got the legacy site tip, I checked in in about 1 minute after HOURS trying on the new site. Many thanks. Guest : I suggest we ALL send a compliaint via the Ryanair 'Contact us' pages, under the 'website' category, about the difficulties of booking with the new site... enough complaints and they MAY take notice... Meanwhile, the tip about using the legacy.ryanair.com site has saved us!
Same problem as many others today. Could not print out one of two boarding cards just got a yellow panel where the boarding card should be. Told by live chat that I should try using Internet Explorer but it didn't work either. Then they said I should download and use Google Chrome as the website is optimised for this! I told them I was not going to do this and their website should work on all platforms. Got around the problem finally using Mozilla and first clearing the cache memory and cookies.. Previously posters have questioned the small size of the printout but it is correct and you simply fold it to make a booklet. And I thought O'Leary had learnt his lesson re customer service. Oh I wish I had an alternative!
I suggest we ALL send a compliaint via the Ryanair 'Contact us' pages, under the 'website' category, about the difficulties of booking with the new site... enough complaints and they MAY take notice... Meanwhile, the tip about using the legacy.ryanair.com site has saved us!