Ryanair Discussion

14 August 2020 09:08:00 Gerda

Please can anybody help? We were due to fly in May to Cyprus. Flight was cancelled. Instead of asking for a cash refund which was disadvised, we rebooked for August 17th, knowing we could still rebook again. Due to changing covid19 circumstances, we want to reschedule again, but they charge a fee of 90 euro! Trying to get hold of a Ryanair employee, we do not get further than a robot.

13 August 2020 06:08:00 Guest

I’m experiencing the same problem. Did you manage to change your flight in the end ? Richard : I am due to fly to Spain tomorrow morning and I am trying to change my flights but when I select different dates the continue button to proceed on the website does not highlight so can’t proceed Any suggestions? As I am running out of time and have tried different dates but still no luck

13 August 2020 02:08:00 Karen

I booked flights in March for a holiday in May. Flights were cancelled at the beginning of May and I am yet to receive my refund. Their Website states these refunds were dealt with in June. No one responds to emails, there chat thing on their site is just an automated response as well. How long is too long to wait

12 August 2020 05:08:00 Helen

Can any one confirm if I need to complete one travel locater form for the whole family to Greece as per the Greece Gov site or one for each family member as implied by Ryanair website.

12 August 2020 11:08:00 Chris

Hi does anyone know if flight FR9085 from EMA on Tuesday 11/08/20 morning departure was cancelled thanks

11 August 2020 08:08:00 Guest

Flights cancelled in may still waiting for 4 people’s return flights to be refunded it quoted that May flights will be refunded by end of July we are still waiting

11 August 2020 12:08:00 Guest

Booked for Spain in April ,flights cancelled , applied for refund through a travel agent which was paid out in midd July . I booked direct with Ryanair for extra baggage and pre- booked seats and have tried to apply for a refund . I have been on line with the online live chat on 6 occasions which has taken up over 8 hrs . I was told by one operative on the 25 July I would be paid within a week , never happened. How can I get my money back ,paid by debit card and not sure if I could go through the bank .

10 August 2020 10:08:00 James

Does anyone know how late Ryanair give notice of cancellations. Could it be as little as a couple of days before?

03 August 2020 06:08:00 Sheena

Cant believe they make a statement that clearly is not true.still waiting for refund on our March flight which they cancelled.while we appreciate the problems our airlines have had.please dont make false statements.

01 August 2020 01:08:00 Susan Knowle

Ryanair Refund update states that all March refunds have been cleared, but I have not received my refund for flight cancelled 23/03/20

31 July 2020 04:07:00 Guest

Same here. I will never fly with Ryanair again. I can’t believe that more hasn’t been made of this is the press. Surely we have rights?? Tash : Wow you’ve excelled yourself in customer service Ryanair!! NOT! Due to fly to Spain, I already knew I wouldn’t get a refund but rang to discuss my options. I told the advisor how I will not be able to fly as I will not be able to get travel insurance if I go against gov. Guidelines so what can I do? Was told the flight will still be in operation so if I’m not on the flight I will be classed as a no show and loose my money! I said that’s not an option as it is ridiculous to travel with no insurance was told the only option is to rebook (can’t give me a voucher) I’m not able to rebook as no annual leave at work. Transferred me to a ‘manager’ who told me point blank “well lots of people go without travel insurance” I told him that answer was ridiculous. He then told me point blank there is nothing Ryanair will do you will lose the money for the flight. He then said all you can do is rebook- I explained I can’t rebook and this flight was booked in feb before Covid even existed- he then told me because it was booked pre Covid I’m actually not able to change the booking for free!! Cherry on the cake! So because I haven’t booked a holiday DURING the pandemic I can’t have the change fee waivered! I cannot believe Ryanair are being allowed to do this to their customers! Disgraceful!

30 July 2020 08:07:00 Richard

I am due to fly to Spain tomorrow morning and I am trying to change my flights but when I select different dates the continue button to proceed on the website does not highlight so can’t proceed Any suggestions? As I am running out of time and have tried different dates but still no luck

30 July 2020 03:07:00 Guest

Do not cancel or you will loose every penny. If that is the case on their website let them cancel. If you do not hear anything from Ryanair, prepare to fly. If you do not turn up after no notification, you will be classed as a no show. then you can argue it out for compensation.

30 July 2020 09:07:00 Hannah

Hi we are due to travel to Spain on 10th august but Ryanair website says passengers are not allowed in to Spain even tho they are still running flights. Anyone have any clarification on this?

27 July 2020 09:07:00 Guest

Is there any other id you can use to fly to Dublin from New to Dublin other than passport

27 July 2020 06:07:00 Tash

Wow you’ve excelled yourself in customer service Ryanair!! NOT! Due to fly to Spain, I already knew I wouldn’t get a refund but rang to discuss my options. I told the advisor how I will not be able to fly as I will not be able to get travel insurance if I go against gov. Guidelines so what can I do? Was told the flight will still be in operation so if I’m not on the flight I will be classed as a no show and loose my money! I said that’s not an option as it is ridiculous to travel with no insurance was told the only option is to rebook (can’t give me a voucher) I’m not able to rebook as no annual leave at work. Transferred me to a ‘manager’ who told me point blank “well lots of people go without travel insurance” I told him that answer was ridiculous. He then told me point blank there is nothing Ryanair will do you will lose the money for the flight. He then said all you can do is rebook- I explained I can’t rebook and this flight was booked in feb before Covid even existed- he then told me because it was booked pre Covid I’m actually not able to change the booking for free!! Cherry on the cake! So because I haven’t booked a holiday DURING the pandemic I can’t have the change fee waivered! I cannot believe Ryanair are being allowed to do this to their customers! Disgraceful!

26 July 2020 09:07:00 Jeanette

Due to fly to lanzarote next Sunday - govt quarantine regulations mean we can’t go because we can’t take the 14 days off Shen we return - I can’t change flights on the website (get as far as adding new flight dates but won’t allow me to go on to confirm change and pay - I have rung twice today and on the stroke of being on hold for 60 minutes I got cut off (13p a minute 🤬🤬) - can anyone advise what to do now as time is running out and I don’t W want to lose the 3k flight money I’ve paid Thank you

21 July 2020 12:07:00 Guest

Yvonne : Hi just to let people know I received a refund from Ryan air yesterday for flights that were cancelled for 30th of April. I'm still waiting for refund for another person I booked a week after me for same flights. Fingers crossed I will get that soon. This mabe is the start of everyone to get refunds Hi that's good news. How did you apply for yoir refund?

20 July 2020 12:07:00 HM

I have a flight to FeZ, Morocco booked on 9 August but the Moroccan government recently announced that only citizens and residents are allowed to come in Morocco. I am neither of them. I am going on holiday. To complicate the situation further, the Moroccan government announced only national airlines can fly to Morocco. That excludes Ryanair. Ryanair has not cancelled my flight yet but I did not get any update from Ryanair of what will happen. I do not know whether I should prepare for the flight or not. Is any one going to Morocco in August or has received an update from Ryanair?

13 July 2020 11:07:00 Guest

Will Ryanair refund us if we don’t fly to Greece this Saturday, we were going as a group to celebrate my in laws 80 th birthday but are reluctant to travel ,any advice

09 July 2020 12:07:00 Margaret

Hi, I have requested a refund from Ryanair for flights they changed and did not suit us. The flight is this Friday but I keep getting emails from Ryanair reminding us to check in online. When I look at the booking online, its still there. Has anyone else experienced this? I am worried they haven't received my refund application and I will be too late to claim after the flight has departed. Thanks

08 July 2020 04:07:00 Guest

All staff members have an attitude problem no service.Aer Lingus close behind. PC

07 July 2020 12:07:00 HGuest

I have booked a flight and payment has been taken but no confirmation email has arrived. When I spoke to Ryanair and gave the email address I used to make the booking they said it does not match the email they have so I didn’t pass security so they couldn’t help. Why would the email addresses not Mach? I used Skyscanner

07 July 2020 11:07:00 Guest

Guest : Hi we have flights booked for 4th July government saying essential travel only Ryan air won’t amend free won’t refund as flights are to be resumed on 3rd and charging double for flights through my bookings to amend plus amendments fee of £90 per person as opposed to new booking flights only cost £100 we are having to pay double nowhere to get advice and no help Ryan air manager didn’t care even tho I said some of the party cannot travel due to being high risk 😐 any advice welcome

04 July 2020 10:07:00 Guest

Has anyone flown in and out of knock recently. Is there any checks on how long you’ve been in the country?

03 July 2020 02:07:00 Guest

MinnieLou : Voucher use Has anyone tried to rebook using their vouchers via the RyanAir App? When I get to payment screen I click on add voucher but can't add anything. I've confirmed my vouchers via the refund email. I can't get through on their helpline and their online chat has been waiting for a response since 10.30am

30 June 2020 10:06:00 NL1

Does anyone know if Ryanair will provide me with confirmation that I did not travel? - insurance company have requested this.

29 June 2020 01:06:00 Sam

Guest : I have booked flights to Lanzarote in July 25th (I see that if necessary I can change to another date time or destination -- ) without incurring a fee. Can you confirm this only if u booked after June this year. I booked in jan for a flight next month to lanzarote, hasnt been cancelled so either use it or pay a min of £520 (2adults 2 kids) to change flights (regardless if new flights are cheaper)

27 June 2020 11:06:00 Guest

Hi we have flights booked for 4th July government saying essential travel only Ryan air won’t amend free won’t refund as flights are to be resumed on 3rd and charging double for flights through my bookings to amend plus amendments fee of £90 per person as opposed to new booking flights only cost £100 we are having to pay double nowhere to get advice and no help Ryan air manager didn’t care even tho I said some of the party cannot travel due to being high risk 😐 any advice welcome

24 June 2020 06:06:00 Guest

I have booked flights to Lanzarote in July 25th (I see that if necessary I can change to another date time or destination -- ) without incurring a fee. Can you confirm this please?

23 June 2020 04:06:00 Guest

Guest Barbara Coan : When will I get my refund for flight S4QIXM I have been very patient as we should have flown on the 29th of April At the moment you are causing me great hardship due to Covid 19.

23 June 2020 04:06:00 Guest Barbara Coan

When will I get my refund for flight S4QIXM

23 June 2020 03:06:00 thomas obrien

can you help me please I have booked flights from Stansted to Kerry airport on the 01/07/2020 due to the covid 19 situation I need to change the dated for these flight is there a charge involved

22 June 2020 10:06:00 Guest

I have a flight tomorrow FR8425, luton-Alicante It supposed to be at 8:55. However i received an email 2 weeks ago from info@change.ryanair saying that my flight fr8425, time change to 7:55. But in my app, shows still 8:55am.. the original time and the only itinerary i can print is that one. I am so confused and Ryanair does not answer me at all.. someone had a similar case?

22 June 2020 08:06:00 Guest

Ryanair has cancelled our flight but we can change to different dates for free.. Problem is everytime we try we keep being asked for payment details and pay now even though throughout it keeps saying this process is free. Has anyone experienced this?

16 June 2020 09:06:00 J D

We are still waiting for a refund for a flight from Malaga to Edinburgh on 24 March!! When the lock down began in Spain about 10 days before that we only had info from home about the cancellation of flights. We tried contacting Ryanair but their website would not allow us to cancel and we could not get through on the phone. Family at home eventually got through and booked a flight home for us. It cost us £689, so we are out of pocket twice. We have received 3 emails to say our refund will be proccessed ASAP.

11 June 2020 06:06:00 Guest

Hi, I cannot find out if there will be flight to Kyev on the 3 of July, just worry, two times it was cancelled earlier

11 June 2020 04:06:00 Yvonne

Hi just to let people know I received a refund from Ryan air yesterday for flights that were cancelled for 30th of April. I'm still waiting for refund for another person I booked a week after me for same flights. Fingers crossed I will get that soon. This mabe is the start of everyone to get refunds

08 June 2020 07:06:00 Gemma Murray

My flight on 11th June to Portugal still hasn’t been cancelled by Ryanair?? I obviously still can’t go under government guidelines but there is no way for me to get a refund if they don’t cancel it?? Help!

05 June 2020 10:06:00 Geraldine

Please an someone help, trying to process refund that I booked 5 flights for my sister and family, keeps telling me ive used wrong name have tried mine hers etc

04 June 2020 12:06:00 Guest

I have tried to email Ryanair about my refund but I keep getting a load of other Ryanair websites which I can't get on to. Has anyone got an email address where I may get an answer from someone as my insurance, company, it K to down that route to claim, my money back, need copies of communications made with them.

04 June 2020 01:06:00 Guest

I have a bit of a predicament I fly to Lisbon 30/6 and return 03/07. Lisbon is open for business and there are plenty of hotels open. My flight is definitely going. I live 5 hours from stanstead so need to stay in London prior to my flight that’s ok as they are becoming available. The flight returns back in the uk late in the evening so am I allowed to stay at an airport hotel and get a train home the following day under these new rules for returning to the uk. Part of me wants to go away as Lisbon is open for business from 4/6 to tourists. If my flight is going will I lose money they told me I can change flights but it appears there are costs involved no joy from live chat. Any help or direction would be great

02 June 2020 08:06:00 Guest

Ryanair have today put out a statement stating what flights will resume from 1st July. I am due to fly to Bratislava on 3rd July and it is on their list to go ahead. But Slovakia isn't letting anyone in except for nationals. So I could fly there and be sent away from the airport immediately because they're not letting UK residents in. How can Ryanair do this? They're just cheating people out of money!

02 June 2020 06:06:00 Guest

Same happening to me E Maskell : Ryanair cancelled m6 flights to and from Palma Nova May 27. Received an email from them offering cash refund. Link provided does not work however. Anyone know how to register that I don’t want a voucher?

29 May 2020 08:05:00 E Maskell

Ryanair cancelled m6 flights to and from Palma Nova May 27. Received an email from them offering cash refund. Link provided does not work however. Anyone know how to register that I don’t want a voucher?

21 May 2020 05:05:00 Guest

Ryanair have cancelled my return flight from Dublin in early July which is a p.m. flight but they have not cancelled my outward flight. They have advised me I can have a refund on my return flight or rebook on the only return flight that day which leaves at 7a.m. and will cost me 50% more than the original price. So what I will do is claim a refund on the return flight but will check in online for the outward flight so as far as they are concerned I am still travelling and they can't resell that seat and make even more money. It will just make me feel better to be honest.

18 May 2020 10:05:00 Guest

Hi Can anyone help with my problem, im not to good at this, Ryanair have cancelled my flight to Ibiza on the 21 June and are refunding my money, but they have not cancelled my return flight on the 5th July i have emailed them but no answer as yet.

18 May 2020 06:05:00 Guest

I would just like to thank Mate S of the Ryanair Live Chat team for arranging to put me into the cash refund queue today for a flight on 17th May which was cancelled on 1st May. Had tried every which way to change the ubiquitous refund voucher for a cash refund but no joy until I sent a little poem to Customer Services (copied to Michael O'Leary). Within 10 minutes, had a reply and into Live Chat where a very polite and helpful Mate S enabled my request. I know it will take time, but Ryanair is having problems too just like many so I can wait a bit. Thank you very much - my faith in good people is restored. Keep safe.

15 May 2020 02:05:00 Guest

had flight booked for the 19th March returning 23rd March, before the lock down. my flights were canceled on the 16th March. I applied for the refund and was told it might take a little longer. contacted ryanair o the 25th April, refund still been processed. early this week Michael O'Leary was on television stating that all the refund for March had been processed. I again contacted ryanair, i was told that no refund were being processed until the corona virus emergency is over. it absolutely shocking the ease with which Mr O'Leary deceives the media and the total disregard he displays for his customers.

13 May 2020 06:05:00 Joan O'Connor

My flight was cancelled due the virus, although, I applied for a refund, I am happy enough to accept a voucher. My flight was to Lanzarote on 21st March returning on the 28th March. Reservation No F4E9TP under my name Joan O'Connor, Flight No FR5910 from Dublin returning 28th March FR7125. My sister was on the same flight and she was issued a voucher, I have heard nothing back about mine. My email address is joan@oconnorsdoolin.com

06 May 2020 05:05:00 Guest

I was due to fly 12th April, told a couple of times i would get a refund, then sent a voucher, I no longer want to fly, I have contacted Ryanair about 20 times and nothing, shocking service

05 May 2020 07:05:00 Guest

I have flights booked to Malta in early June. It is extremely unlikely that Malta will have opened its borders in time but Ryanair ap still showing the flight as going ahead. Just wondering what might happen next

30 April 2020 10:04:00 Lynn Kate Doran

Hi I’ve got 2 flights booked with Ryan air October 2020. & December 2020 and they have disappeared from my app?? I don’t have any reference for them how can I retrieve them please ?

29 April 2020 02:04:00 Daniel

Im having the same problem with the ryanair chat, last week I was on for 2 hours, its been over an hour today and no response, I submitted complaints to try and get a refund and nothing yet, Im the same as others I wont fly with them again if this is the pain you go through if anything happens, terrible customer service

27 April 2020 10:04:00 Steph

Further to my message below I've tried to re submit a refund request and it's told me there's already a request logged for my flight. So guess that's it, just wait for refund. I took a screen shot as proof I tried again. Went on website, contact us scroll down for refund form complete then submit, have to say that was easy.

27 April 2020 09:04:00 Steph

I completed refund request in 15 April and got acknowledgement. I went on their website and through the refund process that way. Yesterday I got offered vouchers, which I don't want so not sure if I need to submit another refund request. Tried the live chat and went on again at 6am this morning for an hour, nothing, no agent replied. Would never use Ryanair out of choice would rather pay more than line their CEOs pocket. Ryanair deserve to go bust, although feel bad for their employees. Never had a flight with them that hasn't had problems.

27 April 2020 09:04:00 Steph

Diane : I have had the same email, offering a voucher - I can't find anyway of contacting them for a refund - the refund link sends you to the claim voucher page - I swear I will NEVER give this company my money again. What happens if they go into administration during this crisis? You'd get nothing back. I applied for a refund via their website, contact us, then just onto refunds I think. It was simple in the end, got a receipt of application, make sure you print that. However, I've now been offered vouchers which I don't want but I'm not sure if I need to reapply for the refund. Sat on the live chat for almost an hour waiting for an agent but gave up in the end. This is gonna be traumatic. Would never choose Ryanair again, would rather pay more.

24 April 2020 04:04:00 Jasper Gardiner

Surely you can take Ryanair to court to get your money back

21 April 2020 05:04:00 Diane

I have had the same email, offering a voucher - I can't find anyway of contacting them for a refund - the refund link sends you to the claim voucher page - I swear I will NEVER give this company my money again. What happens if they go into administration during this crisis? You'd get nothing back.

21 April 2020 05:04:00 Guest

Guest : Guest : Guest : Anyone know how to contact them?i was waiting on live chat yesterday for 5 hours and have not heard from anyone.Jokers. They have cancelled my flight and I have requested a refund about 3 weeks ago.Couple of days ago I have received an email with gift voucher.I don’t want it as I requested refund.I can’t even apply for it again as it was submitted.I am not happy at all.Has anyone experienced something similar?Thanks If you paid by Debit card you can dispute the payment with your bank. Maybe a better route to take? Good luck Guest : Guest : Guest : Anyone know how to contact them?i was waiting on live chat yesterday for 5 hours and have not heard from anyone.Jokers. They have cancelled my flight and I have requested a refund about 3 weeks ago.Couple of days ago I have received an email with gift voucher.I don’t want it as I requested refund.I can’t even apply for it again as it was submitted.I am not happy at all.Has anyone experienced something similar?Thanks If you paid by Debit card you can dispute the payment with your bank. Maybe a better route to take? Good luckS

21 April 2020 05:04:00 Guest

Guest : Guest : Anyone know how to contact them?i was waiting on live chat yesterday for 5 hours and have not heard from anyone.Jokers. They have cancelled my flight and I have requested a refund about 3 weeks ago.Couple of days ago I have received an email with gift voucher.I don’t want it as I requested refund.I can’t even apply for it again as it was submitted.I am not happy at all.Has anyone experienced something similar?Thanks If you paid by Debit card you can dispute the payment with your bank. Maybe a better route to take? Good luck