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Ryanair Discussion
Due to storm interference we were not able to land at Stansted and was rerouted to EMAP , the flight attendant advised that we needed to arrange our own transport back and claim the cost from Ryanair as they could not arrange coach until next day . At a cost of £277 I did this and submitted claim immediately and now it’s just one question after another as to when I get my refund , whilst the Weather conditions were not the fault of Ryanair their employee gave the instructions and they should honour it promptly , it’s one week before Xmas and I suspect I need that money more than them
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Recently I took a Ryanair flight from Brussels Zaventem to Porto (FR2928). On my original ticket my arrival time in Porto was 22:30h the 20th of Nov. After a delay in taking off from Brussels of approx 2.5 hours (owing to bad weather) and then being diverted to Lisbon (as Porto airport was closed) I actually arrived in Porto around 5:30am on the 21st. I have been denied compensation so am now publishing my complaint more widely to see if others are getting any results in demanding compensation for this flight delay. The reasons for demanding compensation are as follows: Under the section on your website headed “Delayed Flight” it states that: "If your flight is expected to be delayed for two hours or more (for flights up to 1,500km) or three hours or more (for intra-EU flights over 1,500km and other flights between 1,500km and 3,500km) you will receive assistance at the airport, including meal coupons. Flights can be delayed for reasons beyond our control, for example, ATC strike, adverse weather condition, medical emergencies, etc. If your delay extends to the next day, we will oftentimes provide hotel accommodation and transportation between the airport and the accommodation.” Also under EU 261 it states that: 1. RIGHT TO COMPENSATION If you are involuntarily denied boarding or your flight is cancelled or delayed by three or more hours with respect to the scheduled arrival time (provided no extraordinary circumstances occur), you may be entitled to receive the following amount from us: • ˆ250/£220 in respect of all flights of 1,500km or less; or • ˆ400/£350 in respect of all intra-EU/UK flights of more than 1,500km, and for all other flights between 1,500km and 3,500km. • ˆ600/£520 for all other flights. If we are able to offer you re-routing on an alternative flight and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight booked: • by two hours, in respect of all flights of 1,500km or less; or • by three hours, in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km. The compensation set out above may be reduced by 50%. Distances shall be measured by the great circle route method. Whilst these refer to "extraordinary circumstances “ and "adverse weather condition” I do not see how Ryanair can justify: Forcing people to queue in the wet, cold , snow prior to boarding. Leaving the plane door open while we waited. Taking 2.5 hours to prepare the plane for take-off (snow is not an extreme weather condition) Not having foreseen Porto airport being closed for arrivals after midnight, which is the usual time for incoming flights to stop. Not informing the passengers that we were being re-routed for Lisbon so there was no chance to warn relatives/friends that arrival times would be different. And also no chance to get off the plane if this wasn’t what we wanted. Not providing food and beverage coupons and the option to stay in a hotel on arrival in Lisbon. An overall arrival delay of 7.5 hours at the original destination. I have tried applying for compensation or a refund via the website but negative result comes up and the explanation is the flight wasn’t delayed more than 5 hours, which is simply misleading. By re-diverting to Lisbon Ryanair is avoiding paying compensation to passengers by claiming the arrival time at Lisbon (rather than Porto) as less than 5 hours, But I repeat we did not reach our original destination until 7.5 hours later than scheduled, this is a deliberately ambiguous situation and misleading. Robin Creswell
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I have booked flights in January for 2 People The package option i chose is Priority/ seats/ 2 Small back bags / 2 x 10kg bags. Having realised we want to take an extra case. - I will need to Purchase and ADD 1 x 20kg case. This is part I need help with Can I take 1 x 10kg bag ( Already purchase) And take the 1 x 20kg case ???
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In August 2024 booked 2 tickets and priority with 2 x 10 kg cabin baggage to fly on Ryanair in November 2024. Few days ago they changed their policy and the website and the app : now my priority booking and cabin bags has been changed to NON priority and 2x10 kg checked in bags. This is FRAUD ! You cannot change contract half way. I suggest all in this situation to claim money back through credit card dispute explaining the situation.
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Have been trying to book return flights to corfu for august 25, no matter which credit/debit card used the app would not accept my payment. Cleared all cookies/cache etc, to no avail. Suspect Ryanaire may be preventing me from buying advertised flights due to potential budget impacts which they would no doubt have to stand to if I had already purchased tickets. Anyone else experienced same for next years flights?
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Recently returned from Faro with Ryanair and arrived into Cork 3hours 55mins late. When trying to fill the eu261 form on Ryanair website it just keeps saying come back later. Helpline not helpfull and 3 weeks have passed now since trip. Any ideas?
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I am trying to find out. Can I change my flight route with Ryanair? If I am flying out of x airport to y airport can I change x (the departure airport) to a different one? And can I change the date as well? If so will I be charged twice for two changes or is this one change in total ? Thanks so much.
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Deni from NZ : Good morning from NZ - I am trying to change my "reserved and paid for seats" on Ryanair to seats of equal value and the only information I get from FAQ and the 'bot is choose the "change seats' option - but there IS no change seats option on my booking front page. Do I need to go into 'Change Flights" to change my seats? I am scared to do this in case I lose my booking. Any help much appreciated. Thank you
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All I want to do is speak with a real person to cancel my flight because my dad has passed away and his funeral falls 2 days after our flight. As their bereavement won’t recognise my booking I’m desperate to speak with a human and cannot
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Guest : I have recently booked 3 seats with ryanair. I have not received an email confirming the booking but took a screen shot at the time - so have the reference to it. When I have tried to log on to ryanair online to retrieve the booking by quoting the ref number & the email address used when booking - it says the email address is incorrect. I wondered if it could be a typo on the email address so have tried several variations with no success. The chatline was far from helpful stating they could see the booking had been made but as the email we are giving them is incorrect the only way we can access the seats is by verifying the booking at the airport at a cost of 55 euros each - RIP OFF at which point the chat ended... anyone any suggestions? Guest : I have recently booked 3 seats with ryanair. I have not received an email confirming the booking but took a screen shot at the time - so have the reference to it. When I have tried to log on to ryanair online to retrieve the booking by quoting the ref number & the email address used when booking - it says the email address is incorrect. I wondered if it could be a typo on the email address so have tried several variations with no success. The chatline was far from helpful stating they could see the booking had been made but as the email we are giving them is incorrect the only way we can access the seats is by verifying the booking at the airport at a cost of 55 euros each - RIP OFF at which point the chat ended... anyone any suggestions? Did you manage to get this sorted we have the same problem
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I have recently booked 3 seats with ryanair. I have not received an email confirming the booking but took a screen shot at the time - so have the reference to it. When I have tried to log on to ryanair online to retrieve the booking by quoting the ref number & the email address used when booking - it says the email address is incorrect. I wondered if it could be a typo on the email address so have tried several variations with no success. The chatline was far from helpful stating they could see the booking had been made but as the email we are giving them is incorrect the only way we can access the seats is by verifying the booking at the airport at a cost of 55 euros each - RIP OFF at which point the chat ended... anyone any suggestions?
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I will do my upmost to avoid flying with Ryan air again, the fine for our luggage was very harsh, the Italian lady who dealt with us at Marco polo airport should either get a job with the police or get some sleep. 145 euro fine for 3 bags and to then get on a flight with about 50 passengers carrying no weight at all is very harsh to say the least. Hopefully the picture of the empty place is attached. Had no problems flying from the Bournemouth end.
I received an email that my flight is cancelled and I went to change my flight and it won't confirm my change after going through all the steps. Anyone else have this issue?
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Because they don’t care about you.. it’s all about the money for them!!! Joan Clarke : Why do Ryanair keep changing my flight time. I booked flights for Dec 20th Dublin to Malaga n return Dec 29th. Got confirmation email with correct times. Within 1 week the both outgoing n incoming flight times changed. I contacted Ryanair and was told I will get another confirmation email with final times before I go. This is not good enough. Return flight now changed to from 11.30 to 10.15am which is too early to get a bus so now we will have to get a taxi which will cost ˆ80. Its not good enough. I booked those flights BECAUSE the flight times suited for us.
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Ryanair don’t care! So I had flights from East Midlands booked and paid for 12 months in advance, 7 months before we fly they informed me that my booking was cancelled and alternate flights were available, wait for 30 hours later!! So I searched and found alternative flights from Manchester with Ryanair. I have now been informed that for ‘ commercial reasons’ my outward flight only has been cancelled !! Ryanair are the worst air line for doing this, why don’t I ever learn? They have done this so many times. Well this is definitely the last time I won’t ever fly with them again… I’ll pay the extra and fly with a reliable carrier. Ryanair your fired!!!!
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Has anybody out there had problems when booking car parking through the Ryanair website? Booked and paid for car parking at the same time as booking the flights but no confirmation received from the parking company. Ryanair want nothing to do with the booking despite having my money and no record of a parking booking with the airport parking operators? HELP
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Good morning from NZ - I am trying to change my "reserved and paid for seats" on Ryanair to seats of equal value and the only information I get from FAQ and the 'bot is choose the "change seats' option - but there IS no change seats option on my booking front page. Do I need to go into 'Change Flights" to change my seats? I am scared to do this in case I lose my booking. Any help much appreciated. Thank you
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Guest : A/ Why does Ryanair not say to passengers, disembark in turn by aisle? This will also help speed the disembark process, meaning Ryanair could gain time during the changeover for the next flight? B/ Also, on this theme, why do Ryanair not board in turn by aisle? This must be faster than people moving round, holding people back from sitting down, the blockage, bottle neck of people trying to get past each other etc?
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A/ Why does Ryanair not say to passengers, disembark in turn by aisle? This will also help speed the disembark process, meaning Ryanair could gain time during the changeover for the next flight? B/ Also, on this theme, why do Ryanair not board in turn by aisle? This must be faster than people moving round, holding people back from sitting down, the blockage, bottle neck of people trying to get past each other etc?
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It’s impossible to contact Ryanair all published numbers don’t exist. I’ve spent my whole morning trying to book flights with golf clubs and can find no option on their site for this. Very frustrated!!
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I have airport assistance from Bournemouth to Tenerife South. (Return.) is it possible for me to check in my luggage the day before I fly
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Are Ryanair flying from Dublin to Almeria, Spain in 2024? Can't see anything on their website yet.
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On a recent trip to Western Spain I pre-booked car hire with my Ryanair booking. Despite a guarantee on the Ryanair confirmation that I had full insurance cover, the car hire operator GOLDCAR added an insurance charge of approximately 20E per day without proper authority from me. I now know that this company has a proven record for doing this (separate reviews for GOLDCAR. This company is unethical and Ryanair should find a more reputable car rental provider for its clients. I am sure other passengers have been "ripped off" in the same way.
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My husband is disabled, and requires special assistance through the airport, and onto the plane, but I'm annoyed that we have to pay for priority boarding, but we, and other wheelchair passengers, are always last to board! If we can't book seats near the back, we then have to fight our way through the walking passengers to get to our seats, and it's a nightmare. My husband is exhausted, and feels embarrassed then. What's the point of paying for priority then?
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I read with interest about the recent event when Ryan nearly left a passenger in a wheelchair behind at Bordeaux airport. Ryan Air are blaming the airport & vis versa. Knowing the total disregard that Ryan air has for its passengers I bet it was Ryan airs lack of respect for its customers that was to blame. I was recently on a Ryan air flight from Stanstead to Bergerac, we were dumped in Beritz & told to find our own way home. Compensation that's a laugh, do Ryan air know the meaning of the word.
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WRONG CABIN BAG: Does anybody on RyanAir flight from Alghero last night have the wrong BLACK CABIN BAG? If so, I have yours! Mine was a Tripp. They were in the same compartment (third from the back). Please contact me: sarah.bullard@yahoo.co.uk
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Does anyone know why flights from Malta to Luxembourg have been cancelled from December onwards please? Thanks
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To whom it may concern my name is Tony Dolan, I was due to fly to Malta on Sunday the 27th of August I was intoxicated and removed from the flight I deeply apologise for my actions and I’m looking for out again with Ryan Air is this possible could you let me know before I book the flight Thanks in advance, Tony Dolan - 0873300942 tonydolan3395@gmail.com
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Dimitra : To whom it may concern, My name is Foteini Mpea and I have booked 3 tickets along with two other friends from Thessaloniki to Bucharest on the 6th-12th October. To our surprise, a mail was sent that demands our verifying our identities so as for Ryanair to manage our booking and check-in online . As it was explained our online booking (SE3BGY) has been made through a third -party travel agent who has no commercial relationship with Ryanair to sell our flights and Ryanair has blocked it . Please, let us know what needs to be done so as to be ok with our tickets! We are really looking forward to your reply! Thanks in advance! Kind regards. Dimitra : To whom it may concern, My name is Foteini Mpea and I have booked 3 tickets along with two other friends from Thessaloniki to Bucharest on the 6th-12th October. To our surprise, a mail was sent that demands our verifying our identities so as for Ryanair to manage our booking and check-in online . As it was explained our online booking (SE3BGY) has been made through a third -party travel agent who has no commercial relationship with Ryanair to sell our flights and Ryanair has blocked it . Please, let us know what needs to be done so as to be ok with our tickets! We are really looking forward to your reply! Thanks in advance! Kind regards. did you manage to resolve the issue? I have the same problem
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To whom it may concern, My name is Foteini Mpea and I have booked 3 tickets along with two other friends from Thessaloniki to Bucharest on the 6th-12th October. To our surprise, a mail was sent that demands our verifying our identities so as for Ryanair to manage our booking and check-in online . As it was explained our online booking (SE3BGY) has been made through a third -party travel agent who has no commercial relationship with Ryanair to sell our flights and Ryanair has blocked it . Please, let us know what needs to be done so as to be ok with our tickets! We are really looking forward to your reply! Thanks in advance! Kind regards.
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Hi lads, If any pilot or cabin crew need accomodation in Dublin, close to Airport or training site ! Please contact 0830237654 Regards, Vinicius
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Hi, does anyone know if i can wear a crossbody bag if i have booked carry on luggage only which is a bag of 40x20x25 thanks
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I miss my flight from pisa airport on saturday to billund denmark, even I was in the airport before the time and could not get any help theyvjust make calls here and there, until the flight left before the staff in airport send me to office which there was no flight even up to monday that was very sad for me that I have to find a difference flight to come to denmark , so in the situation what is my take here, I miss train and very stress and forget to check in with the app,
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Booked a non-refundable ticket but now due to pregnancy complications have been advised not to travel. Ryanair refusing refund....debating whether or not to persist. Anyone any experience getting a refund in specific circumstances?
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Hi, can anyone help? My husband needs special assistance on and off the plane, and a wheelchair, but, they tell you that you have priority and free seating. How do we get past the priority status, when booking flights or do we have to book priority and bags, before we can book the flight? I've asked Ryanair customer help desk, but I'm no wiser. Many thanks.
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Just boarded a Ryanair flight to Malaga. A family had been checked in to seat No 13,a,b,c. The plane did not have a row 13. How can this be possible to be checked into a plane when the seats do not exist. A bit worrying that this can happen.
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Most airlines, including Ryanair, are usually flexible as long as your bag is close enough in size.
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Hello, I have a question about the luggage. I already have a cabin suitcase with the dimensions 55 x 35 x 27 while ryanair's dimensions are 55 x 40 x 20. Do you think I will have a problem at the security check?
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Hi Soon, I will travel with Ryanair. initially I was supposed to go with my husband, but he can no longer come. The problem is that the checked baggage is in his name. What could I do?
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Hi .. I’ve just checked in my boarding passes online for our group just to see a DOB is wrong anyway of charging this online please
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Why do Ryanair keep changing my flight time. I booked flights for Dec 20th Dublin to Malaga n return Dec 29th. Got confirmation email with correct times. Within 1 week the both outgoing n incoming flight times changed. I contacted Ryanair and was told I will get another confirmation email with final times before I go. This is not good enough. Return flight now changed to from 11.30 to 10.15am which is too early to get a bus so now we will have to get a taxi which will cost ˆ80. Its not good enough. I booked those flights BECAUSE the flight times suited for us.
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ANY BODY CANHELP Us RYANAIR FIGHT FR77 From Funchal Madeira to Manchester airport. 4 July time of fight wass 6.10 from Madeira was delayed for couple of hours when got to Manchester airport was told everyone luggage was still in Madeira airport hard to fill a form with all the details of us and what colour suitcases and other stuff we have to but on the form they said the luggage was still in Madeira they got send all luggage to Portugal then to Manchester then sent to our address in couple of days phoned Ryanair in Ireland to speak to someone they said have I got the Piir number that Manchester airport should hard giving all the passengers they did not give us any reference number should said whe we get your luggage it will be sent to us by Taxi any body who was on that fight just wondering did I get any reference number can u get in touch with me thanks Joejoanne Dossantos
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Hi I'm having trouble making a claim for a delayed flight, the online form will not accept my iban or swift code, keeps saying invalid, iv tried numerous times. Customer services are terrible not interested what so ever. Anybody else having the same problem?
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Hi can anyone tell me what dimensions you are allowed for hold luggage as the website is saying 80x120x120 and 20kg surely that can't be right ? Thanks in advance
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Looking for a man who was flying Ryanair from Stansted to Lodz on 23 June , all in white, brownish trainers, greyish hair,
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Eric : Can anyone explain to me why the price jumps up when you go from the flight cost , to adding your personal details on the Ryanair website. Mine jumped by £50 without any explanation given
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Hi, We bought a Family Plus ticket for our upcoming flight! Does anyone know if the size of 10kgs check in hold bag (per person), matters? Many thanks 😊 Valérie
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Hi, one question about flights from RVN Rovaniemi Finland: Destinations from RVN are Brussels, Dublin and London Stansted. But I want fly from Rovaniemi to Alicante ALC Spain. When typing Alicante to destination field, "Sorry, we don’t fly to Alicante" text appears. Can I buy an outbound journey with one ticket from RVN to ALC and check out my luggage at RVN to ALC (staying one night at Stansted Airport hotel)? And same way for inbound journey (changing time at STN four hours)?
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Hi, ive booked a two way trip with ryanair for 2 passengers. I booked 1 20kg case and one 10kg case each way. I see the cases on my booking on their site, but they arent listed on the boarding pass, should they be? Also, i got an email with the itinerary and under passengers, it states 20kg CHECKED but 10kg CHECK-IN. is there a difference does this mean one has been checked in and the other hasnt? Want to avoid last minute issues with ryan at the airport. Thank you!
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Hi, Before 6 months I booked flight (Ryanair) and hotel to Thessaloniki from 13/05 to 19/05/23. In confirmation flight was at 11:45 AM, but I got message "flight delayed to 22:00 PM". Can I clame Ryanair airline company? Thanks.
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Hi I have asthma and need to bring my inhalers on board with me. Do Ryanair have any restrictions regarding inhalers. Thanks
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Zoo : Ryanair cancelled my flight and have nothing else available. An alternative airline is £400 more. Can I claim the difference? Also, been hanging on to customer services for over an hour not how I want to spend my Saturday afternoon through no fault of my own. I was reluctant to book with them in the first place due to a terrible reputation. Wont be booking again. Cant even get customer services right.
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First time flying Ryan air I have book priority 2 (hand bag and carry on case ) I have checked in online and printed my boarding pass so my question is when I get to the airport do I now go straight though to departures
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Is there anyway I can avoid very long queue to drop 20kg case at Alicante Ryanair check in? Have to fly Ryanair from local airport and need 20kg as going for a month.
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Ryanair cancelled my flight and have nothing else available. An alternative airline is £400 more. Can I claim the difference? Also, been hanging on to customer services for over an hour not how I want to spend my Saturday afternoon through no fault of my own. I was reluctant to book with them in the first place due to a terrible reputation. Wont be booking again. Cant even get customer services right.
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Help me!!! Ryanair customer service are driving me insane with their mixed up confusing baggage information can anyone help???
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When checking in for a flight from East Midlands to Belfast I wasn’t asked for passport details but the boarding pass went through anyway. Is this usual? Or is it because it’s a domestic flight.
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I’ve just arrived in Palermo for a week to discover that there is no public transport on Easter Monday, when I am due to fly home, from Trapani–Birgi airport to Manchester (at 11.20). I would like to share the fuel and hire costs with anyone who is planning to drive to the airport for this flight, if possible. Can anyone help, please? My name is Dave, I’m 64 and live in Scarborough. My number is 0044 7890 322992 and my email address is davidbarry2012@icloud.com. Thank you.
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I am flying to Agadir in 2 weeks. I am disabled and I need assistance to go and return on both flights. How do I organise this please??
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Hi, This might sound silly but, I've booked a flight to Spain with Ryanair. The flight is from East Midlands Airport to Dublin Airport then to Spain. I booked a 20kg bag which cost £39.99 and it shows from East Midlands to Dublin but not after that. Can anyone tell me if the 20kg bag is valid all the way to Spain and back home again? Many thanks
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Booked flights in july for travel in april, in december we noticed on the app, on 'my trips', that my 10:25 flight had been changed to 17:35. Ryanair have said I can't use the free change or refund because they haven't sent an email confirming the change. They hadnt confirmed due to it being over 90 days until the trip. Its now 49 days to my trip. If it gets to within 14 days, am I entitled to compensation?
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Catherine : 2 people travelling but only 1 case to check in. The booking page states both need to choose casesshould have booked it separately
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Due to RyanAir changing flight times, I require to cancel transfers from and back to Dublin airport When I attempt this via their app, all that happens is an infuriating spinning circle that I have left running overnight to no avail. I have emailed them on their preferred cartrawler email address 3 times with no success Anyone any ideas how I can successfully cancel this transfer? M
Hi, Just about to book flight and wondering what seats be best for ourselves and 2 kids (5 & 2) please? I know bulkhead good leg room but bags have to be up then. Thank you. 😁
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I am trying to get my boarding pass with Ryan Air and they make it incredibly difficult! All they seem to want to do is sell more products or services.. you click on a link for boarding pass and thats all you get . I'm departing tomorrow morning. This is extremely stressful!
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Guest : Me and my family have booked flights to palma for may, my partner is now pregnant and can’t fly as due date is to close to flight, does anyone know if Ryanair would refund or give out credit vouchers of some kind, many thanks no chance unless you took out protection.
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Why do Ryanair constantly tell you to go to gate . When you arrive at gate to then be told flight delayed an hour . What makes it worse on the app keeps saying on time . As usual a joke of an airline
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Can anyone explain to me why the price jumps up when you go from the flight cost , to adding your personal details on the Ryanair website. Mine jumped by £50 without any explanation given
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Are cabin crew strick on the 1 piece of cabin bag? I was wondering if I could take my handbag too?
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