Airline and Airport Discussion Forum

Frontier Airlines

20 February 2025 Sumaiya Binta Islam

Horrible experience, horrible customer service, horrible baggage policy. My bag is in perfect size and the person who was at the gate didn’t even check if it fits or not. She just claimed that it doesn’t fit and charged $80 extra. I went to Las Vegas just 10 days ago using the same bag and the airlines didnot charge me anything extra, but 10 days later when I was traveling back to my place, its doesn’t fit! I am utterly disgusted. Never going to fly with frontier ever again.

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Jet2.com

20 February 2025 Guest

XDBSX

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Qatar Airways

20 February 2025 Allan, Scotland, UK

I recently upgraded to Business Class for my return flight with Qatar from Johannesburg to Edinburgh via Doha. The food on my first flight was terrible and I sent two meals back. On my next flight I became violently ill and suspected that I may have gotten food poisoning on the first flight. I contacted the company after I returned home and have been given the total runaround by their so- called Customer Service department. They obviously have no intention of accepting any responsibility or issuing any kind of compensation. I am absolutely disgusted with their response and will never fly with them again unless I have no other option !

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Allegiant Air

20 February 2025 Jeanne Keyser

I would like to let you know about a wonderful employee of yours. Today I missed my flight leaving from Knoxville. I was so upset . I got lost trying to get there. I left and then decided to go back and see if I could get on another flight. Not only did Destiny get me on the next days flight to Punta Gorda but she got me changed to Chattanooga, closer to my home!! She went above and beyond and was so kind!!! She is THE BEST!!!! Don't loose her!!!! I needed to be in Fort myers, Florida for a Ronald McDonald House fundraiser. The best charity!!! Thank you to Destiny and the booking agent that helped!!!!

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Flynas

19 February 2025 AG Chaudhari

I am travelling from delhi to abha via Riyadh by Flynas,I have only one check in baggage Wight allowed is 30 kg Can any one guide me about size of bag

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Air Arabia

19 February 2025 Guest

MUHAMMAD : Not have first name how to right at ticket booking

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AirAsia

19 February 2025 spencer gigi

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Malindo Air

19 February 2025 Guest

Why no one from customer service picking up the calls or response to my email. I been trying to change the flight dates but keep getting the error message "Error occurred while changing your flight. Please try again later". Seriously very disappointed with your service. I need the solution asap.

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Delta Air Lines

18 February 2025 How to change my name on a Delta Airlines Business class ticket

How to change my name on a Delta Airlines Business class ticket 📞+1-833-246-4287(OTA)"To change your name on a Delta Airlines Business class ticket, begin by reviewing your ticket’s fare rules and Delta’s name change policies. For minor errors (such as a misspelling), you might be able to use the “Manage Your Booking” tool online. However, for significant changes (like a 📞+1-833-246-4287(OTA)"legal name change), you’ll need to contact Delta’s customer service directly. Be prepared to supply your booking reference, proper identification, and any required documentation (e.g., a court order or marriage certificate). Note that additional fees or fare differences may apply depending on your ticket type. It’s essential to confirm the change well in advance of your flight to ensure your travel documents are accurate. For further help, please call: Well 📞+1-833-246-4287(OTA) . ...

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Cebu Pacific Air

18 February 2025 Guest

Did anyone here try booking a flight to Boracay using the CP Superpass voucher? I always check but always no available. Are they limiting the use of voucher in this specific destination?

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Vueling Airlines

17 February 2025 Guest

Guest : How the hell can you lose so many checked-in bags ?? Are they being deliberately sent to Lost Luggage Heaven or is it just your absolute incompetence ?? Oh no, I don't think I will book Vueling flights :?

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Mombasa Moi International Airport

13 February 2025 Guest Monica kuyoga

My parcel was arrived there but they told me to pay 172 dollars (land zone fee) in order to get my parcel....is it real

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American Airlines

13 February 2025 spencer

yeah its a a good experience i bought it from playtruckultimate.com and it was good

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EasyJet

11 February 2025 Rachelle

Hi, I can't print my boarding pass to leave marrakech, is it possible to print it out at the airport? Thanks

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Emirates

11 February 2025 Guest

Athena : Ek 333 flight bound mnl-dxb Feb 9. Met someone on c zone. But never had a chance to talk . I want to reach out for you and know you! I just wonder if you have connecting flight that time after we land, and got out on the bus ,never see you! Hope you reach out here .

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Wizz Air

10 February 2025 Guest

Guest : unable to confirm email on new wizz air account I am having the same problem many times, If you can't activate the account, you can register and you can't book a flight.Amelia automated service is useless. I actually got through to a human on the phone and he cut the line just as I was explaining the problem. Obviously an airline to avoid.

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Pegasus Airlines

10 February 2025 April lois

Hi good evening I want to talk about me and my auntie both flights the worst ever in my life first flight was flight from hell with stupid Arab kids mother didn't care went to sleep and the father boy was messing around sat next to us me and my auntie couldn't even sleep or rest banging chairs chucking all the safety cards around 4 hours London Stansted to Istanbul time 17.25 arrive 00.10 cabin crew was rude plane was so hot my auntie ask for a tea cabin crew said sorry no hot water that was our first flight next flight from Istanbul to hurghada 7.00 arrive 8.40 never took of till 9 no expectations given we paid for our seats but if your Turkish you get given front seats with small babies for free how and they was looked afther all the way but If your tourist they don't care and rude to u so clearly Turkish look after their own and get everything but tourist no and no service on board only for the turkish if this is pegasus perhaps NO tourist should fly with them just turkish only and make it for turks only Any tourist don't use pegasus because the turkish only cares about their own people no one else worst airline never again 😡

 

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Royal Air Maroc

05 February 2025 Mutiat

Royal Air Maroc is the worst Airline, I don’t understand why no one has called this Airline out publicly on the Major News Channel like CNN. Their customer service representatives lacks empathy. I flew this Airline on December 25th, 2024 from Toronto to Accra Ghana. I was in Accra for a 3 weeks vacation, my 2 luggages was missing, I didn't have access to my heart medication and personal belongings, intrusion of my privacy. I'm back now at my home base in Toronto, this Royal Air Maroc is still giving me the run around. I haven't heard back from them after several emails and no compensation for what i went through for 3 weeks vacation with no access to my medication, clothes, shoes etc. Please what can I do? I need help?

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Air Transat

04 February 2025 Guest

Pathetice and rude customer service by Air transat manager Kristine at terminal 3..

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Malaysia Airlines

04 February 2025 Guest

Unable to pay for my flypass. Tried both website and app. Stuck at payment page. Been trying whole day.

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Air Busan

02 February 2025 Khonesavah Anderson

I have a complaint with Air Busan on an incident at Vientiane, Laos. Who can I talk to about that?

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Nesma Airlines

28 January 2025 Walid El Sayed

I Love Nesma Airlines

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Southwest Airlines

27 January 2025 okdelta24@gmail.com

Hello everyone, I have booked a ticket and have to cancel it due to some important work. However, I can not travel, so I tried to cancel my flight ticket but I can’t complete the process of canceling. Therefore, I want to learn about the Southwest cancellation policy and the Southwest Cancellation Fee related to that. You have my gratitude for the assistance.

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Air Canada

26 January 2025 Benoit

Hello, Does Air Canada plan to start direct flight from Montreal to Stockholm again in the summer 2025? Thank you! Best wishes, Benoit

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British Airways

24 January 2025 Guest

I traveled from USA to Barcelona on ba. They lost one piece of my luggage. I made a claim, BA insists i send receipts for items inside the luggage. I do not keep clothing receipts nor do i have the funds to replace these items. BA refuses to do anything. Not a good lost luggage policy.

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Ryanair

24 January 2025 Andrew

I was on Tenerife to Manchester yesterday afternoon. Terrible turbulence. Stewardess described it as moderate on leaving. I believe it was moderate to severe. Eg mostly moderate but for significant times severe. I'm unlikely to fly Ryanair again as a result. It was very scary. My companion who is very phlegmatic about flying was also worried. Anyone yon the same flight? Your view/s? Thanks!

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United Airlines

16 January 2025 okdelta24@gmail.com

Hello everyone, Ten hours ago, I bought my family a United ticket, and the boarding time is in two weeks. Due to an unforeseen change in plans, my relatives are unable to make the travel arrangements. Hence, I'll have to cancel the tickets, but I'd like to know more about United 24 hour cancellation policy. To be honest, I don't fully understand the cancellation policies. If anyone could assist me with these policy norms and regulations, it would be greatly appreciated.

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Arik Air

15 January 2025 Shari

Guest : I booked for ticket online and paid through payment transfer and I have not received my ticket via email @moshobaljesheriff@gmail.com till now. I recommend contacting the customer support of the website where you booked your ticket to inquire about the status of your booking and ask them to resend your ticket to your email address.

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Caribbean Airlines

15 January 2025 Guest

Good morning. Today, Tuesday, January 14, on flight BW527 from Georgetown to Port of Spain departing at 12:40 PM, for me it has been the worst trip of my life. At the Airport, in (GEO/SYCJ) Georgetown Cheddi Jagan International Airport, the lady/agent working for Caribeean Airlines -she did not want to give me her name (looking at the counter there were three women, two on the left with the Caribbean airlines uniform, and one on the right, with a gray uniform different from the other ones, black race and robust and treated me with very bad manners. I am Joaquim Miquel Vila Morales, a citizen of the European Union, Spanish, and my seat was 19D on this flight. It turns out that when I went to check in, and having already done it online, she asked me what my departure would be after planning to spend 8 nights on vacation in the country of Trinidad and Tobago. I have answered that on January 22, 8 days after arriving, I have a flight with your company to Saint Lucia. This represents my onward ticket, justified departure from Trinidad and Tobago, as dictated by the airlines following international immigration instructions. My shock was when this woman, in charge of your check-in, went beyond her duties and stated that my onward ticket to Saint Lucia was of no use, and that I should have a return ticket to my country. To this lady who works for you - and very arrogant -, (unfortunately) in Guyana I have had to show through my emails all the flights and reservations until I get home being: -from Trinidad and Tobago: flight to Saint Lucia. -from Saint Lucia, ferry to Dominica. -from Dominica, ferry to Martinique. -from Martinique (which is already European soil) flight to Paris. And when I showed her my flight to Europe (Paris), she still had the nerve to ask me for the flight from Paris to Barcelona, ​​which luckily I also had purchased. It has been a moment of great tension. This worker has given me a very bad time, asking me for unusual things and abusing her position, acting as if she were an immigration police agent. Luckily I had all these flights and ferries to justify a return ticket, when, according to all the Caribeean Airlines workers with whom I have spoken since, both in Guyana and at the Port of Spain airport they agree with me. I only needed to show an onward ticket for departure from Trinidad and Tobago. And there is still more. This lady threatened me that there would be a fine of $4,000 if I did not continue to comply with her requirements. It was all very surreal. I hope they take severe measures with this person who treated me loudly and in a very bad manner, forcing me to show return trips when all I needed was an onward ticket, like I have to Saint Lucia. You cannot allow yourself to have staff who do not know the rules, who do not know their job, who do not know how to deal with a polite customer like me. It has been very outrageous. Finally just to say that I've been in over 150 countries in this planet taking over 1000 fligts. Today I had this issue by the first time. Hope you can solve it. It's also the first time I complaint on an Airline.

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T'way Air

13 January 2025 Guest

Mark Iles : I want to get a refund for the flight I will not be taking from BCN to SGN via Seoul tonight 21/12/24 (booking ref CLVS33) and this is the only way I can see to contact Tway. It is impossible to call customer service because the number is in Korea and only speaks Korean, there is no phone number for their desk at Barcelona, and when I tried signing up for the app, I got asked for an ID number that, as you can see, I have not been given. Neither was I given any agency code to be able to change my booking on your website I don’t know if you got this all sorted but if you call the number it gives an option for English. A Korean person answered and I asked for English she had me hold, and transferred me to an English speaker.

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VietJet Air

11 January 2025 Bob H

Having paid for and reserved 3 seats, when we checked in, 2 had disappeared and we all had to sit apart. Don’t use this airline.

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Sichuan Airlines

04 January 2025 Guest

How do I select a seat in advance for a flight I have booked in May?

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Silver Airways

22 December 2024 Guest

Do not fly!!! Lost my bag and cannot get ahold of a person! No reply when emailing customer service. I am out of my possessions and baggage fees!

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Ural Airlines

22 December 2024 Guest Alis

Hello, I apologize to the employees and the order that has been created, related to the "measurement" of the size of each small suitcase. The manufacturers know about the imposed norms and sizes and what we buy as suitcases is standardized! You don't need to break our suitcases into metal boxes. Realistically - I don't expect any reaction or solution to the issue. I will change you to another airline. Or in the simplest way, make the "cabin luggage" paid. Thanks

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Turkish Airlines

21 December 2024 Surkhay

Brendon : I would definitely recommend Turkish Airlines to families with children. The children kept their eyes on the in-flight entertainment system throughout the flight. There is also age-appropriate content and the flight ends without the children getting bored. As a parent, you can enjoy the flight without any difficulty. Avoid this airline as they don’t care even about the children traveling alone. They denied boarding without any explanation for my minor son flying alone from Vancouver to Baku via Istanbul returning home for holidays on 17.12.2024. For some technical reason they wete unable to print boarding pass. Result: no any kind of explanation, no help from airport TK personnel, no rebooking, no acommodation provided despite on the fact that being a minor he has no legal right to book the hotel. They just left my sone alone. Had to pay by myself for rebooking to the next flight after 48 hours, and resolve accommodation issues.

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Copa Airlines

19 December 2024 Aubrey Heinz

Recently, I was defrauded of $23,000 by infinity Forex investment scheme. My portfolio was completely wiped clean! I thought all hope was lost after contacting several recovery services. Then, I found out about Netguardnetwork through a friend who had a similar experience. I contacted them, and my entire portfolio was completely recovered within 2 days.. I can say with all confidence that these professionals are among the good ones out there. If you find yourself in a similar situation, I can’t recommend NetGuard Network enough. You can contact them through WhatsApp at: +1 (913) 218–6208, Email: support@netguardnetwork.com

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Philippine Airlines

08 December 2024 Guest

PAL’s business processes, procedures, and IT systems (and probably also their IT security) is at best archaic, slow and extremely inefficient if not unproductive at times. Glad that there will be North America airlines stepping in soon with direct flights to the Philippines.

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WestJet Airlines

01 December 2024 Don Whiteford

Flight from Vancouver to Calgary was delayed because they had to change flight crews. No problem, all their customer service folks told all of us who had a connecting flight from Calgary to Cranbrook. They'll hold it for us at that end, they assured about a dozen of us. Well, that was a lie! When our flight landed in Calgary, we all raced to gate 53 to catch our Cranbrook flight, but they had closed the gate. Half an hour later, that plane is still on the tarmac, but all of us were bumped to the next flight, NINE HOURS LATER. West Jet, you suck!

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AJet

27 November 2024 Daniel Werner

Worst Airline I ever flew with. I will now sue you and book every ticket back from Mastercard for noncompliance. Your service team is so poor and sucks.

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VivaAerobus

23 November 2024 Guest

Viva aerobus website won't accept cvv code on canadian credit card, got all the way to the end but it won't process payment. Called customer service but it still didn't work. Called my bank and they said the card is good. Frustrating because competitors are way more expensive.

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Winair

18 November 2024 Karl jan

Worst airline ever!!

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Asky Airlines

12 November 2024 Guest

for reissue code for paneity is it CP ?

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AlbaStar

04 November 2024 Guest

dreadful

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Flair Airlines

26 October 2024 Guest

Joke of a airline Stay away go with someone else

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AirAsia Zest

03 October 2024 Guest

WHAT IS THE TIN NO. OF AIRASIA PH?

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BoA - Boliviana de Aviacion

02 October 2024 Philip George

I have booked return tickets La Paz to Uyuni and Uyuni to La Paz through Kiwi.com for myself and my wife and am holding confirmation. However at the time of booking seat allocation was not available. I would like to reserve seats but am unable to do so. Kiwi.com has informed me that they cannnot extend this service to me and to contact the airline directly. What do I do?

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Aer Lingus

29 September 2024 Guest

Can't get anywhere with aerlingus for baggage damage .7 months now and still notthing , e mails sent phone calls no one gets back to me . Going to go down small claims court now very bad to deal with

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Scoot

26 September 2024 Guest72

I booked Scoot online months b4 my trip and realise 2 of my passenger name has special character eg John+Doe instead of John Doe. A few days b4 flight, I tried to resolve this issue via their marvie online chat. The CSO was prompt and requested info like passport screenshot and such. An email ltr was sent that the issue was resolved and an instruction for me to ownself edit the error. But when I went to the app under "Manage My Booking", nothing can be changed. So decided to use their whatsapp online support. This was worst, as the CSO said not only 2 of the passenger name was wrong as compared to the passport but all 4 of us has first name and last name compared to our passport. For the change CSO require we pay the full amt of ticket paid, minus add-on which is a shocked. I ignored and since it was late, decided to personally call a CSO to explained. Next day, able to call a CSO on the phone who required a few documents for verification and everything was done for free. So lesson learnt for me to be persistent. And if anyone have similar issue with Scoot, refer to their CSO as "name correction" instead "name change". And don't use their online CSO support, useless and misleafing! Just call direct to their CSO hotline number.

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Volaris

24 September 2024 Guest

website does not work for roundtrip

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Privilege Style

15 September 2024 Ben Grower

Don’t believe all you read about this airline.just completed trip to Athens (Wizzair) and it was perfectly acceptable. Very nice stewards.

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