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AirAsia Discussion

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11 December 2019 07:12:00 Guest

Guest : Guest : It looks like youre facing issues with your guest details. Check in at the airport and well assist you.having the same issue here, how did you solve it? Guest : Guest : It looks like youre facing issues with your guest details. Check in at the airport and well assist you.having the same issue here, how did you solve it? I want to know to

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11 December 2019 06:12:00 Guest

Guest : It looks like youre facing issues with your guest details. Check in at the airport and well assist you.having the same issue here, how did you solve it?

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11 December 2019 06:12:00 Guest

It looks like youre facing issues with your guest details. Check in at the airport and well assist you.

AirAsia 
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11 December 2019 06:12:00 Guest

I need some help/advice. I want to book a flight from Osaka to Manila in April 2020. Air Asia shows flights only until March 2020 for this route. I searched other Air Asia routes from Osaka (e.g. to Taipei) and there is availability throughout the year. I contacted the airline and they told me to "check periodically until the April flights to be published". I don't know whether they will stop flying this route from April 2020 or they will continue to sell flights later on. So, I don't know what to do. Should I wait or should I go for another option?

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11 December 2019 11:12:00 Guest

At the end of the booking I get this message over and over again: "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" }

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10 December 2019 10:12:00 Marilou Lacoste

Been trying so many times for BIG Membership ID..but always not working...I want to know why it keeps telling SORRY THERE WAS AN ERROR OR DELAY WHILE ACTIVATING YOUR ACCOUNT. PLEASE TRY AGAIN LATER OR CONTACT CUSTOMER SUPPORT TO REACTIVATE YOUR ACCOUNT

AirAsia 
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09 December 2019 05:12:00 Lys

Please help me. I cant pay my booking. It is said: The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application . Status " : " error "

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09 December 2019 03:12:00 Gift Ann Bernaldez

Why cant i tap the continue button after filling the guest details. How can i proceed to payment

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06 December 2019 06:12:00 Jennifer Dela Cruz

i already changed the date of my rebooking, but error in payment thats why i cannot make payment

AirAsia  AirAsia 
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03 December 2019 02:12:00 Manuel Panoy Jr.

We just both a flight for my mom, Normita M. Panoy. My concern is the Doctor didn't allow her to travel by plane. i want to ask that if you can allow me use her flight? i can present a medical certificate, signed by her doctor..

AirAsia 
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03 December 2019 01:12:00 MaN

i made payment via creditcard and it wasnt confirmed,if it was bitcoin payment i had issues with i would have hired OWENBARRETH on GMX dot COM, to help me recover all my lost funds and stolen bitcoin.

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28 November 2019 04:11:00 Guest

Click and Slide doesnt work!!!! Price on app and browser is different too

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27 November 2019 08:11:00 Guest

As per so many other complaints about Air Asia trying to make a booking or pay or even just get the webpage to load. I will share my experience from today. After numerous attempts using google via internet explorer i tried to phone the contact center in Thailand. The number listed no longer connects, so i decided to call India (whose number is still answered). I was asked which browsers i was using, i told him, he then suggested i use Firefox. I then tried numerous times using Firefox and the same message. Hmmmm Unable to connect. Blah Blah Blah. So its kind of really hard to book a flight with Air Asia. Still cant do it by phone, app or webpage. same problem ?

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23 November 2019 06:11:00 T Rav

As per so many other complaints about Air Asia trying to make a booking or pay or even just get the webpage to load. I will share my experience from today. After numerous attempts using google via internet explorer i tried to phone the contact center in Thailand. The number listed no longer connects, so i decided to call India (whose number is still answered). I was asked which browsers i was using, i told him, he then suggested i use Firefox. I then tried numerous times using Firefox and the same message. Hmmmm Unable to connect. Blah Blah Blah. So its kind of really hard to book a flight with Air Asia. Still cant do it by phone, app or webpage.

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22 November 2019 07:11:00 Guest

It looks like youre facing issues with your guest details. Check in at the airport and well assist you. Why i cannot check in for customer

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20 November 2019 12:11:00 Tan Zhan Hong

A40620974

AirAsia 
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19 November 2019 05:11:00 Guest

it has one of the worst customer service ever , the web doesnt work, the app doesnt work, the Bot doesnt help, the people on twitter dont answer , they dont have a telephone number ..its a joke of airline ...a joke ..

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19 November 2019 03:11:00 Guest

Tried booking with Airasia for 2 weeks and had many failures using Safari,edge, explorer,google and the aa app on my phone and iPad, I would get to the pay and error message repeatedly came up, tried on google chrome through the aa website but this time I did not select the big points and finally it worked, not sure if coincidence but finally success, very very very frustrating 2 weeks. You cannot talk to anybody at aa and the Ava chat is * , aa get some humans to talk to with their issues

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19 November 2019 11:11:00 Guest

Couldnt get past the Guest details. Dont think I have ever managed to book through the website. Only way to make booking and pay, is to download there app to your phone and do it on that.

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19 November 2019 07:11:00 Guest

Anyone know why after booking details cannot go next and the error message says: "Our fares may have changed, refresh your search to see our latest fares and availability". I kept try refresh again and again fill up all the detail also selections since last week till today still can't get thru!

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19 November 2019 04:11:00 Umesh

Payment did not go through on App. Lost my big points at same time and not returned back to me. No booking confirmation however it appears the seats I selected are still showing as taken? Not sure what to do. Wait or try and rebook again on website rather than App.

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19 November 2019 04:11:00 Gail

Same problem. Can not pay for booking but deducted my big points for part payment and not returned them. Will try another airline. Shame I have used this airline since its inception. No way if contacting airline that works.

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18 November 2019 09:11:00 LILY TEE

Please advise issue for below :- It looks like youre facing issues with your guest details. Check in at the airport and well assist you.

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17 November 2019 07:11:00 Guest

Guest : Good luck with AirAsia support, there is none Guest : Successfully make payment from bank side but airasia showed payment still needed and booking is not confirmed. Anyone has similar problem? And the resolution besides spamming airasia support?

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16 November 2019 03:11:00 Guest

Good luck with AirAsia support, there is none Guest : Successfully make payment from bank side but airasia showed payment still needed and booking is not confirmed. Anyone has similar problem? And the resolution besides spamming airasia support?

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15 November 2019 06:11:00 Guest

Successfully make payment from bank side but airasia showed payment still needed and booking is not confirmed. Anyone has similar problem? And the resolution besides spamming airasia support?

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14 November 2019 02:11:00 Guest

I cant pay my add-ons tried almost 20 times but still cannot pay..

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14 November 2019 11:11:00 SENG HOCK

I can't open the my booking browser

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14 November 2019 08:11:00 Guest

Guest : I have tried on several computers using different programs and I get the same result click and slide does NOT work, absolutely hopeless and you cannot contact anybody to complain or let them know, very poor this is irritating!!! they got my payment details and the robot protection would not work??!!!

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14 November 2019 05:11:00 Guest

Please do something. The network connection was lost on Airasia apps.

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13 November 2019 09:11:00 Guest

Airasia app cannot login.The network connection was Lost

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12 November 2019 05:11:00 Guest

error code 999

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11 November 2019 02:11:00 Guest

Why i cannot check in online via phone? This is an error connecting to the server 🤦🏼♀🤦🏼♀🤦🏼♀🤦🏼♀

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10 November 2019 11:11:00 Guest

I have tried on several computers using different programs and I get the same result click and slide does NOT work, absolutely hopeless and you cannot contact anybody to complain or let them know, very poor

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10 November 2019 11:11:00 Brigitte asselinGuest

Click and slide don't work Grrrrrrrrr!

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09 November 2019 08:11:00 Guest

AirAsia must have too much money as they dont want mine when I try making a booking, oops another error, I give up

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08 November 2019 05:11:00 Guest

Unable to complete the booking due to the fact that the silly slide the bar thing doesn't work. We re 20 people that have tried it and NO ONE managed. What a silly thing! Completely idiotic! Who came up with this!

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07 November 2019 06:11:00 Guest

same here, have tried multiple times to make payment, come on airasia this is ridiculous, let people know what is going on

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07 November 2019 04:11:00 Guest

air asia page wont load. blank page.

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06 November 2019 06:11:00 Guest

fascinating, and glad i'm not alone. havent been able to book anything on website or on app for almost a week now. no response via complaint process or via twitter. madness. how does this company operate as a business?

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05 November 2019 06:11:00 Deepak Kaushik

Ava is not working during name correction

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04 November 2019 07:11:00 Guest

hi there.. still cannot proceed to pay.. tried several times now

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04 November 2019 06:11:00 gold member

Payment will not go through after 2 days trying..Judging by the amount of complaints here i am going Scoot.

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04 November 2019 05:11:00 Guest

The page is not even loading .... Have this issue already for a longer period

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04 November 2019 02:11:00 knd310

Yeah getting the same error at payment page. Guess theres really something wrong with their server now.

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04 November 2019 02:11:00 Guest

Im having the same issue and the support contact says all these ideas to help but nothing works ive travelled air asia for the last 9years and never had this trouble booking

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03 November 2019 11:11:00 Guest

"Sorry, an error has occurred. Please try again later" - every time I try to book a flight since thursday (31st Oct). What can I do?

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03 November 2019 11:11:00 Guest

I got the same message: "Sorry, an error has occurred. Please try again later" after I clicked on Purchase tab as well. Used Safari, App, Chrome & Firefox, all did the same thing. Please have a look into it asap

AirAsia 
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03 November 2019 08:11:00 Guest

Guest : When wishing to advance to payment I get an unknown error code 999. How can I get to the payment page please.

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03 November 2019 08:11:00 Guest

"Sorry, an error has occurred. Please try again later" . Unable to to book my flight since 2nd November 2019. Above error keep occurred during payment step.

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03 November 2019 08:11:00 Guest

When wishing to advance to payment I get an unknown error code 999. How can I get to the payment page please.

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03 November 2019 08:11:00 Guest

Why is the payment not going through? Please resolve this soon!

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03 November 2019 07:11:00 Guest

Utterly useless payment page - unable to process anything - you really don't deserve to be in business

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03 November 2019 03:11:00 Guest

Unable to make payment of flight. Please do something about this.

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03 November 2019 12:11:00 Howard

Not been able to complete payment for tickets for 2 days, the price still goes up though every time I try again! My son has booked his, so need to be on the same aircraft. Otherwise would have used Thai instead. Website is hopeless...

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03 November 2019 10:11:00 Guest

I have been trying now for weeks to make a series of bookings Tried Safari, Chrome Firefox. Tried different computers different times. Always the same get to the end of the booking process. One last thing slide to verify your not a robot. When you slide error message and cant complete bookings. Any other ideas that can help me ?

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03 November 2019 09:11:00 Teoh

I get this issue, It looks like youre facing issues with your guest details, what is the issue?

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03 November 2019 05:11:00 Guest

I had problems trying to book using chrome, edge and safari. I managed to finally book using Firefox.

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02 November 2019 08:11:00 Guest

did everything from selecting flights, inputting names and filling in credit card details, and ccv code. Then it says "there's one last step" Click and slide the bar so that I can complete your booking. Can't figure out what it means, tried all the chat channels, then comes "Your session has expired, start over". What's going on? How to Click and slide the bar.

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02 November 2019 07:11:00 Guest

same here, i cannot book my flights to Boracay and my hotel is already booked!!! What is going on?!

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02 November 2019 10:11:00 Bee

"Sorry, an error has occurred. Please try again later" Can't book flights between Bali and Lombok!!!

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02 November 2019 09:11:00 Guest

Payment system error with windows 10, android chrome and android app. Unable to buy a ticket for days

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02 November 2019 12:11:00 Guest

Hi. Please do something about the payment problem soon. Ive been trying to purchase tickets but couldnt

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01 November 2019 09:11:00 Guest

Yeah, facing the same problem here since 2 days ago, getting annoyed. Please get your website sorted !

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01 November 2019 08:11:00 Guest

Guest : Is there anything wrong with your system? Not able to complete purchase by paying via credit card since yesterday until now. Please do something urgently!!! Same experience here!

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01 November 2019 05:11:00 Guest

Is there anything wrong with your system? Not able to complete purchase by paying via credit card since yesterday until now. Please do something urgently!!!

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31 October 2019 11:10:00 Verjin Zarbilmez

Please can you fix your website as soon as possible. I am trying to book tickets for my upcoming trip but unfortunately at the last step when I try to pay via cc it says:connection issues try later.

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31 October 2019 04:10:00 Guest

Been trying to book online the past 5 days, but when I click on the last step to pay, I always get an error message and to "... try again later".. Pls check on this

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31 October 2019 03:10:00 Willson

Did everything until the last payment step, purchase, then all hang, keeps loading. For the past two days already. Crazy, it's not improving but getting worse.

AirAsia 
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30 October 2019 04:10:00 Guest

Guest : i have same issue. reached last section and click pay. end up with same error.

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30 October 2019 09:10:00 Lisa Voon

I've been stuck at the robot verification FOR MONTHS! HELLO! what on earth is happening!

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30 October 2019 09:10:00 Guest

i have same issue. reached last section and click pay. end up with same error.

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30 October 2019 09:10:00 Guest

I go through all the steps in the booking, but when I click on the last step to pay, it says there is an error, try again later.

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29 October 2019 10:10:00 Guest

Air Asia - Please get your website sorted. It's causing endless frustration for your customers!!!

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29 October 2019 03:10:00 Guest

Guest : I am having the same problem. I can go through all the steps in the booking, but when I click on the last step to pay, it says there is an error, try again later. I've been trying for 3 days now. I've tried two computers, two locations/wifi sites and also cleared all the browsing history and caches. Still the same problem. Yeah, having the same problem and get annoyed.

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