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AirAsia Discussion

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19 August 2019 01:08:00 Chris

Hans : every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" Same here, i try already for more then 2 weeks, before never experienced any problem on AirAsia website.

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15 August 2019 02:08:00 francis

i book a flight in airasia for next week im very sure i press time of 5am after paying online after receiving my confirmation to my surprise fight sched was 11pm.. i tried to use the modify option and finally rebook the flight to the correct time how ever the charge for changing ur flight gime on the same is just the same cost wen u bought 1 round ticket. tried to contact customer support and online chat all * up, meaning theres no way contacting them. really annoying i get to pay them for their system fault * .

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14 August 2019 12:08:00 Guest

KEEP GETTING ERROR 999 WHEN TRY TO BOOK FLIGHT,MUST BE LOSING ALOT OF CUSTOMERS AIR ASIA

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12 August 2019 06:08:00 Guest

Always get message click And slide the bar to complete booking. But dont know where to click As I dont see any bar

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05 August 2019 09:08:00 Hans

every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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01 August 2019 06:08:00 Trying to book a flight

What on earth is wrong with Air Asia? No add on option. I am desperately trying to book flights why am I the only one who cant add luggage? Useless.

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30 July 2019 08:07:00 Guest

Why cant I do a web check in via your website? Everytime I try I get a message "We cant assign you a seat now. Check in at the airport" My flight is 8 hours ahead. All other airlines allow you to web check within 24 hours of departure. Air Asia has this stupid process.

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26 July 2019 05:07:00 Guest

error code 999, wtf

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26 July 2019 02:07:00 Guest

I cannot complete my booking... Browser 999L Http failure response shows. After I click 'Continue' on Guest Details... Tried Chrome, Edge..

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25 July 2019 01:07:00 Guest

"This site can't be reached' appear on my Chrome browser. Ya, it's difficult to go to book ticket but for Android there is no problem. Frustrating......poor programmers faults

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24 July 2019 11:07:00 Guest

So annoying. Cant even book a ticket, cant even go thru past pax detail page. Keep re directing me to search flight page

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17 July 2019 09:07:00 Air Asia Hater

Guest : Air Asia's website is made intentionally ambiguous to confuse customers to purchase add-on's such as travel insurance, check-in luggage, and even meals. I hate this website and I dislike the company, but it flies some routes no other carrier flies. And now, after going through all the hassle of trying to book a ticket on this deceptive website, I get a message that an error has occurred. Why can't this company inform customers beforehand that the site is not working? Screw Air Asia. I'll find another mode of travel. I totally agree! I wish Air Asia will close soon! Even MAS is on the verge of bankruptcy but it still competence compared to the s hole Air Asia

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17 July 2019 04:07:00 Guest

Air Asia's website is made intentionally ambiguous to confuse customers to purchase add-on's such as travel insurance, check-in luggage, and even meals. I hate this website and I dislike the company, but it flies some routes no other carrier flies. And now, after going through all the hassle of trying to book a ticket on this deceptive website, I get a message that an error has occurred. Why can't this company inform customers beforehand that the site is not working? Screw Air Asia. I'll find another mode of travel.

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17 July 2019 02:07:00 Guest

I keep getting the same msg for the past two days :/ Guest : Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing Ahmed Solah : i tried to purchase my ticket but all the time i got this message "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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17 July 2019 02:07:00 Guest

I have been trying to buy a ticket from Bangkok to male' however I keep getting an error msg in the last stage after entering all the information. I have been trying to do this for the past two days. please help

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16 July 2019 05:07:00 Guest

i already booked a flight and payed in their physical store and it says that the booking number is unavailable???

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16 July 2019 01:07:00 Guest

same here. whats that sh.... robot doing there at the last step, saying oops there's something wrong ..

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16 July 2019 09:07:00 Guest

Ana Ph : Paid my bookinh via 7/11. Already got the payment acknowledgement from 7/11 but still i didn't received any confirmation or itinerary from AirAsia! 😤 Same here. Paid via Cebuana Lhullihier, received the payment acknowledgement email from Cebuana but not the itinerary. AirAsia system sucks right now. My booking disappeared since it was not "paid"

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16 July 2019 05:07:00 Ana Ph

Paid my bookinh via 7/11. Already got the payment acknowledgement from 7/11 but still i didn't received any confirmation or itinerary from AirAsia! 😤

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15 July 2019 12:07:00 Guest

Chrome not worked I tried Guest : Guest : Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing Canged the browser and: It worked. Google Chrome was ok, Firefix not

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14 July 2019 11:07:00 Guest

Cant book the flight please do something 😭

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14 July 2019 06:07:00 Guest

Guest : Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing Canged the browser and: It worked. Google Chrome was ok, Firefix not

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14 July 2019 06:07:00 Guest

Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing

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14 July 2019 12:07:00 chin chee hong

Guest : Hello. i Just want to know if am i just the only one having trouble in air asia website? Not only you, the whole world faced the same stupid problem. Stupid AVA robot girl blocked payment gateway, last step. Guest : Can't complete payment for new booking yet Bigpoints were deducted! Dont trust airasia system, redeem Bigpoints is useless,cant get benefits from it. I have 5000+ never use it. Air asia system is *

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14 July 2019 12:07:00 chin chee hong

Guest : Hello. i Just want to know if am i just the only one having trouble in air asia website? Not only you, the whole world faced the same stupid problem. Stupid AVA robot girl blocked payment gateway, last step.

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13 July 2019 05:07:00 Guest

Can't complete payment for new booking yet Bigpoints were deducted!

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13 July 2019 01:07:00 yusak

My goodness cannot book and pay.. Ava doesnt work..stupid!!!!!

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12 July 2019 12:07:00 Guest

Air asia slide button not working again! cant book a flight!!

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11 July 2019 03:07:00 Guest

kes : Same problem allover. Tried for a week but what will work is booking with AIRASIAGO. Only there is a limitation on the addons YES..you can only book with Airasiago I also tried for few days and gave up and booked from airasiago

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11 July 2019 04:07:00 kes

Same problem allover. Tried for a week but what will work is booking with AIRASIAGO. Only there is a limitation on the addons

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10 July 2019 07:07:00 Guest

Same here- spent 1/2 hour getting thru checkout and stupid sliding bar doesn't work

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10 July 2019 05:07:00 Guest

can't book any flight due to error AVA

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10 July 2019 01:07:00 Guest

what is happening to Airasia website today????

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10 July 2019 09:07:00 Guest

Drag the cursor to complete booking? Ava is a freaking bug! Can't book anything.

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10 July 2019 06:07:00 Guest

Ya, I had the same issue since yesterday, 9 July, night. It 'hang' once I keyed in my ccard payment. Worst, checked on my BIG POINTS, it was deducted even my purchase is incomplete ! There was no charge on my Ccard for the balance amount. Robot Lady AVA is a nuisance. All are standard Q&A. No other way to phone contact in Malaysia. Never trust AirAsia for all its 'IT digital projects'. Not reliable nor efficient.

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10 July 2019 06:07:00 Guest

very bad website and worst management by Airasia..

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10 July 2019 06:07:00 Guest

Tried to book last night several times and got an error message every time I reach the payment verification page. Today their website landing page is a waiting room, been at it for 30mins now and still couldn't get in.

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10 July 2019 05:07:00 Guest

Hello. i Just want to know if am i just the only one having trouble in air asia website?

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09 July 2019 10:07:00 Bruno

I made an AirAsia booking, the payment was made, I received the confirmation number and this booking was shown in the app. But today, the booking just disappeared of the app and the booking is not in the system when I look for it on the website. The flight is in 10 days and I don't know what to do! Anyone knows if they have a system problem or maybe the flight was cancelled and AirAsia just don't warn me neither refund the money paid?

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09 July 2019 09:07:00 Guest

Guest : "Keep getting error at the Robot Prevention site, error:s8vpi3" also for me

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09 July 2019 02:07:00 Annie

Why my airasia apps cannot log in?? keep write the network connection was lost!! what!!

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09 July 2019 01:07:00 Guest

"Keep getting error at the Robot Prevention site, error:s8vpi3" also for me

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09 July 2019 05:07:00 Arra

I haven't receive any OTP to my mobile number

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05 July 2019 10:07:00 Guest

Update: not sure if the error is still occuring, but I managed to book a flight by using the browser Microsoft Edge. Previously I was using Google Chrome Evi : Same issue here... I keep getting an error page when booking a flight (both on laptop & mobile app)

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04 July 2019 12:07:00 Evi

Same issue here... I keep getting an error page when booking a flight (both on laptop & mobile app)

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04 July 2019 09:07:00 ynah

same problem. please fix this ops something wrong. thanks

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03 July 2019 09:07:00 Guest

Keep getting error at the Robot Prevention site, error:s8vpi3

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03 July 2019 04:07:00 Wan

Ive completed everything regarding guests details with green ticks, after clicking continue button , Error Code 999:

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02 July 2019 12:07:00 Guest

same problems! anyone has other tips to make this work ? as obviously Air Asia still hasn't fix this problem until now! Whats the point doing Sale when people can't book the flight through their stupid system! its so annoying and frustrating!

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01 July 2019 02:07:00 Guest

come on. some one please solve the issue.. :X

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01 July 2019 05:07:00 Ahmed Solah

i tried to purchase my ticket but all the time i got this message "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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25 June 2019 11:06:00 chin chee hong

Guest : Good friend your alternate technique which I follow the steps works. I saw the "Purchase" sign Ghost : Here is a more detailed listing of a technique someone earlier recommended: If you are a logged in Big member, and get to the robot girl after entering your payment details, and the slider doesn't work (or you can't see it), try this: Single click in address bar, then hit return. This will take you back to the previous payment page. Wait for it to load. Go to where your credit card (CC) info is showing and choose to use a different CC. Enter the details, which can even be the same CC, as mine was. Hit the BigPay button and it should go right to the processing page, avoiding the defective robot girl! WIN!! Good luck. Worked for me, I just bought two tickets, after no luck all last evening and this morning. Stupid AirAsia programmers costing the airline moneyand wasting our vacation time... Guest : Ghost : Here is a more detailed listing of a technique someone earlier recommended: If you are a logged in Big member, and get to the robot girl after entering your payment details, and the slider doesn't work (or you can't see it), try this: Single click in address bar, then hit return. This will take you back to the previous payment page. Wait for it to load. Go to where your credit card (CC) info is showing and choose to use a different CC. Enter the details, which can even be the same CC, as mine was. Hit the BigPay button and it should go right to the processing page, avoiding the defective robot girl! WIN!! Good luck. Worked for me, I just bought two tickets, after no luck all last evening and this morning. Stupid AirAsia programmers costing the airline moneyand wasting our vacation time...

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25 June 2019 08:06:00 chin chee hong

Stupid Robot prevention, AVA, Do away with it.

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25 June 2019 08:06:00 chin chee hong

Airasia big bluffer. Launch Big Sale, but whole system collapsed when completing last one step -PAYMENT. why changed system when the old one functioned so well and easy??? For god sake, The IT department please make very sure the new system works without hindrance, Must test the system several thousands time until its 1000%perfect, otherwise don,t launch these so-called "BIG SALE,BIG CLICK.

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25 June 2019 06:06:00 Guest

Stupid bot verification slider...i'm booking elsewhere. Air Asia just lost 3 customers.

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24 June 2019 10:06:00 chin chee hong

Your Robot Prevention AVA is * . Have tried several time for last one week to BKI & Guangzhou . When Payment filling credit cc, click BIG CLICK . Nothing response on the CLICK PUCHASE. Trying paying day & night. what kind Robot system Airasia website. Tony F. Pls. do something. to this Payment site.

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24 June 2019 03:06:00 Ghost

Here is a more detailed listing of a technique someone earlier recommended: If you are a logged in Big member, and get to the robot girl after entering your payment details, and the slider doesn't work (or you can't see it), try this: Single click in address bar, then hit return. This will take you back to the previous payment page. Wait for it to load. Go to where your credit card (CC) info is showing and choose to use a different CC. Enter the details, which can even be the same CC, as mine was. Hit the BigPay button and it should go right to the processing page, avoiding the defective robot girl! WIN!! Good luck. Worked for me, I just bought two tickets, after no luck all last evening and this morning. Stupid AirAsia programmers costing the airline moneyand wasting our vacation time...

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24 June 2019 02:06:00 Guest

raymond : i tried it many times to book my flight ticket but in your system it says error 999 unknown url

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24 June 2019 02:06:00 G

Same problem... does anyone from Air Asia know what to do???

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24 June 2019 01:06:00 raymond

i tried it many times to book my flight ticket but in your system it says error 9999 unknown url

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24 June 2019 11:06:00 Guest

Robot prevention. Chatted with rep and they told me to erase my browser history, cache, etc. Tried again - same results. Tried Chrome, Safari. No good! I think offending real customers who want to buy tickets is worse than a few robots purchasing tickets.

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23 June 2019 04:06:00 Cheong

What the stupid robot prevention ......click and slide the bar always said that something wrong ,please refresh ....

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22 June 2019 01:06:00 Guest

If you are having problems in paying for your Air Asia tickets using their stupid robot prevention sliding bar, I suggest downloading the app and purchasing your tickets through that. It worked for me.

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21 June 2019 01:06:00 Guest

I am having the exact same problem booking from Gold Coast to Thailand. I have tried on app and on my laptop. I have tried speaking to them online to no avail. The phone number is constantly engaged at all times of the day. So so frustrating! Vince OD : Nothing has worked for me over the last week of trying to book a flight from Australia, to Thailand. On my computer it fails on the robot check. On my i phone it fails with a different invalid person or similar. I have spent 6 Hrs, to no avail. As a retired Computer Specialist, and hardware engineer, I can see That there are serious Website Problems that no one in Air Aisia Is either aware of or fixing. Just from reserving a seat, the plane Syd To Kul looks empty ?? This indicates to me others are Having problems, and just giving Up. Please respond and fix. Air Asia is overall a good experience, and I have flown With them 10 + times since 2016. Vince ODonoghue +61 418 243636

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19 June 2019 10:06:00 Guest

Same stupid slide issue at end of booking process, can't book. Air Asia do something about this! Will try app as advised

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19 June 2019 06:06:00 Ms Tan

What you mean by click n slide ? Nothing for me to click

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18 June 2019 10:06:00 Guest

if you find it difficult to pay, just download the app to your phone and BE PATIENT. it works.....thank me later.

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18 June 2019 06:06:00 Guest

I SOLVED MY PAYMENT PROBLEM (CANNOT GO PASS ROBOT AVA STAGE) WITH MY LABTOP OR MOBILEPHONE BY USING ANOTHER AIRASIA'S BOOKING SITE. IT WORKED!

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17 June 2019 01:06:00 S Wong

Stupid system cant even pay!! Robot Prevention is so user unfriendly!! AirAsia please do something to improve :(

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16 June 2019 05:06:00 Guest

why need to click and slide. wasting time !!!!

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16 June 2019 03:06:00 Guest

Guest : fix the retard slide bar!!! This has been a problem for over a year on their website. Seems they can't fix it....

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15 June 2019 05:06:00 Guest

what happened to the contact number (landline) in manila?

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15 June 2019 04:06:00 Guest

Stupid company, cant even get their booking system right. what kind of prehistoric * IT department do they have. Dumb management.

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14 June 2019 08:06:00 sue

I kept trying to book air asia Singapore to krabi but kept getting error code 27uSe every time I swiped the robot check. Following advice on this forum I downloaded the app and successfuly booked the flights. Thanks everyone

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14 June 2019 05:06:00 cindhitya

My laptop screen size is too small so I dont know whats the instruction

AirAsia 
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14 June 2019 04:06:00 Guest

Tim : ...There is a solution! Air Asia is partners with Expedia... This worked for me! Thanks so much, saved me a big headache.

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14 June 2019 01:06:00 Vince OD

Nothing has worked for me over the last week of trying to book a flight from Australia, to Thailand. On my computer it fails on the robot check. On my i phone it fails with a different invalid person or similar. I have spent 6 Hrs, to no avail. As a retired Computer Specialist, and hardware engineer, I can see That there are serious Website Problems that no one in Air Aisia Is either aware of or fixing. Just from reserving a seat, the plane Syd To Kul looks empty ?? This indicates to me others are Having problems, and just giving Up. Please respond and fix. Air Asia is overall a good experience, and I have flown With them 10 + times since 2016. Vince ODonoghue +61 418 243636

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14 June 2019 12:06:00 Guest

Keith : I cant book a ticket. * my whole day time here...on last step when need slide to do payment It happened to me also! too bad. payment is ready, but they dont want!

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14 June 2019 12:06:00 Guest

What is the "Robot Prevention" on the payment section??? Been try so many times, still keep telling that error error and error. Pls make it user friendly and make it easy for proceed payment!

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14 June 2019 10:06:00 Guest

Same issue from PC screen, but solved when tried from my phone browser. Seems computer does not exist in Malaysia.

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14 June 2019 10:06:00 Guest

Guest : Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED. i tried this and it did work... BUT... i was charged the processing fee that was supposed to be waived! I am fuming mad now and have filed a complaint with their twitter account. I am demanding for a refund of the processing fee. Such cheating!

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13 June 2019 08:06:00 Keith

I cant book a ticket. * my whole day time here...on last step when need slide to do payment

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13 June 2019 12:06:00 Guest

Guest : fix the retard slide bar!!! Same error here!

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13 June 2019 11:06:00 Guest

fix the retard slide bar!!!

AirAsia 
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13 June 2019 10:06:00 Guest

Guest : Guest : Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED. This worked. If you'll select save card details, processing fee will be waived also Did exactly this, but got the following error: "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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13 June 2019 08:06:00 Guest

Guest : Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED. This worked. If you'll select save card details, processing fee will be waived also

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13 June 2019 08:06:00 Guest

Guest : merete merah : There is a solution for this - go to your webbrowser on your mobile phone and the booking works! Just did this! This did unfortunately not work for me Did not work for me as well

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13 June 2019 07:06:00 Guest

I'm trying to buy baggage add-on for my booking but when I click the "Confirm changes and pay", it says "sorry, an error has occurred. Please try again later". This is so annoying

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13 June 2019 02:06:00 Guest

Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED.

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12 June 2019 01:06:00 Guest

merete merah : There is a solution for this - go to your webbrowser on your mobile phone and the booking works! Just did this! This did unfortunately not work for me

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12 June 2019 11:06:00 merete merah

There is a solution for this - go to your webbrowser on your mobile phone and the booking works! Just did this!

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12 June 2019 09:06:00 Guest

I'm getting the same error too. Tried multiple cards, different browsers and the app all fail. Hours wasted :(

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12 June 2019 06:06:00 Tim

I have been having the same problem all day. At payment page you get the 'We are unable to process your payment....." BS. Tried 3 cards, Firefox, Safari, Google Chrome, and worst of all the intelligence insulting AVA, the on-line chat robot. Totally useless. My MasterCard rep in the Phillipines actually hooked me up with customer service who couldn't help me because she could only deal with flights originating in Hawaii!!!! WTF????? BUT!!! There is a solution! Air Asia is partners with Expedia. Went there and booked my flights in 5 minutes no problem. And it was cheaper too. Hope that helps! But somebody at Air Asia needs to wake the F up and fix this!

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12 June 2019 04:06:00 Sonia

Click and slide doesn't work

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11 June 2019 08:06:00 Guest

Getting the following error, multiple days in a row, using master card. No problems using this card purchasing other items. "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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11 June 2019 03:06:00 Guest

I can't book too. Trying via Big click and a Mastercard and the message is always "unable to proceed the payment...". Checked with bank and there are no problems with my credit card...

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11 June 2019 02:06:00 Uggggh

I cant book a ticket. There is a error om last step where you will slide something. Pls fix.. i wasted my entire day for this error!!

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10 June 2019 10:06:00 Guest

"server error " everywherr.No login possible at app, or web browser.

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10 June 2019 07:06:00 Guest

Error, error, error, error where is IT expert of Air Asia ?????

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