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AirAsia Discussion

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19 February 2021 04:02:00 Guest

Received Email regarding the credit request successful, but amount is not shown in my credit account.

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18 February 2021 08:02:00 Guest

Web checkin not working

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18 February 2021 06:02:00 Guest

Guest : Guest : I also face the same problem. When I chat with the Ava, said "unable to check credit account". what happen?? today can check already..chat with AVA : choose 'Check Credit Account Balance" Still can't. I already input all the info accordingly but they keep replying me I gave them wrong info.

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18 February 2021 03:02:00 Guest

Air asia web check in is not working

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18 February 2021 03:02:00 Guest

WEB CHECKING NOT WORKING

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18 February 2021 09:02:00 Mikaela Lisama

I cant open my credit account!! I need to check the balance and the expiration date!

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18 February 2021 08:02:00 Guest

Where is my credit? I need it to book a flight!!!!

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18 February 2021 08:02:00 Guest

Tried booking today and for the past 3 days. My credit account is not showing up.

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18 February 2021 07:02:00 Guest

This is a serious problem AirAsia and you'll be in big trouble if you don't fix it soon. How do you think you can take away people's money (credit account) away from them and say their login and account is invalid.

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18 February 2021 06:02:00 Guest

You can use Ava to check credit account balance. The credit account page leads to bookings which doesn’t display your balance anymore for some reason. The credit is there. The bigger problem is how the hell do we use it now that it takes us to kiwi to make a booking/purchase?!

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18 February 2021 06:02:00 Guest

hi why i cannot use my credit acc? plus i cant check my credit acc balance

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18 February 2021 03:02:00 Guest

I got the same problem and I try to contact them but nothing accept the robot chatting. NO HELP AT ALL Guest SY : Did our credit account disappeared? Cannot retrieve the info. Why?? And then cannot check the past booking, the system said no booking had been made yet. AirAsia please don't play dirty cheat on this matter ya!

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18 February 2021 03:02:00 Guest

Guest : I also face the same problem. When I chat with the Ava, said "unable to check credit account". what happen?? today can check already..chat with AVA : choose 'Check Credit Account Balance"

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18 February 2021 02:02:00 Nilesh

This Air Asia website sucks. Can't even web check-in. Total garbage.

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17 February 2021 10:02:00 Guest

Check-in problem in ADD-ON section. Cannot proceed beyond that.

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17 February 2021 10:02:00 Guest

Facing the same problem. Can someone help?

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17 February 2021 09:02:00 Guest

Anita majhi : I am unable to web check - in and tomorrow is my flight . Please look into the matter. Also its showing some error in the add on baggage part. I too facing the same problem

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17 February 2021 09:02:00 Anita majhi

I am unable to web check - in and tomorrow is my flight . Please look into the matter. Also its showing some error in the add on baggage part.

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17 February 2021 08:02:00 Guest

Trying to do web checkin but its not proceeding. Any idea ?

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17 February 2021 08:02:00 Guest

I have a flight tomorrow and cant web check in hope I dont face any issue in the airport. And can do the check in their

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17 February 2021 08:02:00 Guest

Not able to check in

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17 February 2021 07:02:00 Akramul Karim

Hi, my flight is at 19:50:00 19/02/2021 but am not able to do the web check in last 2 days. pls help.

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17 February 2021 06:02:00 Guest SY

Did our credit account disappeared? Cannot retrieve the info. Why?? And then cannot check the past booking, the system said no booking had been made yet. AirAsia please don't play dirty cheat on this matter ya!

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17 February 2021 07:02:00 Alf

To all of you looking for your money in the Credit Account section: Start the process to Book a Flight (for example Bali to Kuala Lumpur) for somewhere in the future, for example June 2021. In the final stages, the Payment Stage, DO NOT complete the purchase. Only look below the total and you should find your available credit, as this is a payment option. It will tell you how much money you have available to use as a credit. You can then exit the screen so you don't mistakenly purchase a flight ☺️

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16 February 2021 02:02:00 Som_85

Same here. Sent email.

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16 February 2021 02:02:00 Guest

No credit account can be found under my account. I've tried logging in many times but it directed me to booking page

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16 February 2021 12:02:00 Rakesh

Web check in not working. After entering all the details, payment is not happening. May be airasia trying to loot money from counter check-in

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15 February 2021 09:02:00 Rakesh kumar

Web check in not working

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15 February 2021 09:02:00 ISHMITA

AIR ASIA WEB CHECKIN IS NOT WORKING. CALLING ON HELPLINE, WHATSAPP, AVA TRIED ALL MODES BUT NOT HELPFUL.. WHAT TO DO?

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15 February 2021 07:02:00 Guest

Every time I log in to check my credit account it takes me to bookings.

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15 February 2021 06:02:00 Guest

I cant find my credit account too. So sad.. cant chat to real customer service, only robot (ava and tia). I tried to make dummy booking, but there's no option credit account as payment method. Can someone tell your experience success using the credit account? What shud we do?

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15 February 2021 12:02:00 Guest

Same as mine! Oh no, I'm really hoping AirAsia will take action

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15 February 2021 04:02:00 Guest

Hong Phaik Sim : I cant find my credit account balance, in spite of log in my id and clicking on my credit account ., does it auto. direct you to booking page? like what i experienced?

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15 February 2021 04:02:00 Guest

I have the same problem, when I clicked ' my credit account', it doesn't show the credit account page, instead it auto. direct to the booking page!!!!!!

AirAsia 
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14 February 2021 08:02:00 Arijit

Web checknin not working

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14 February 2021 08:02:00 Celso Jr Saligumba

Please update me, I can't find my credit account amount!

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14 February 2021 07:02:00 Balram

Trying for web check-in since 7 pm. Not working. Webpage unavailable

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14 February 2021 03:02:00 Guest

Any way to use credit account? Can't figure out how as it takes us to kiwi and have to log in to kiwi.com

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14 February 2021 09:02:00 Kamalakar

Web checkin after payment gives error Something went wrong! Retry When I retry it shows the booked seats but gives same error.

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14 February 2021 07:02:00 Guest

I have a flight tomorrow and cant web check in hope I dont face any issue in the airport. And can do the check in their

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14 February 2021 07:02:00 Guest

Not able to do web check in. Please help....

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14 February 2021 07:02:00 Hong Phaik Sim

I cant find my credit account balance, in spite of log in my id and clicking on my credit account .

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14 February 2021 03:02:00 Guest

Even though the credit account seems empty but it is still there. I checked already just now... don't worry guys

AirAsia 
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14 February 2021 02:02:00 Guest

Same issue here. My credit account is still not showing. I hope this is just a system error. I have pictures stating that its valid till May 2022.

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13 February 2021 07:02:00 Guest

The refund is still in the credit account

AirAsia 
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13 February 2021 07:02:00 Guest

Hope this can help you all, regarding to the refund made during Covid-19 missing from the credit account, you can try to create a dummy booking and upon making payment for the dummy booking, you can see your refund value in your credit account as shown in the picture below. Even though you cannot see anything in your credit account after you log in but your refund is still there...Air asia has stated that there are some problem with the page they will fix it as fast as possible.

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13 February 2021 03:02:00 Guest

Air Asia do not what I cam do with this Motherchod..

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13 February 2021 02:02:00 Guest

Web CheckIn is not working for anyone it seems.

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13 February 2021 05:02:00 Guest

Same goes to me, i cant view my credit account that they previously added for me. Guest : I cannot access my credit account. Have I lost the 4 flight credits I had resulting from COVID restrictions?

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13 February 2021 02:02:00 Guest

I cannot access my credit account. Have I lost the 4 flight credits I had resulting from COVID restrictions?

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