Hi, I am unable to use my credit account from AirAsia.. It either reflects 0 amount or throws an error stating I don't have internet. Is there any solution to this? None of the emails are being responded to and to top it off i am unable to reach the customer AT ALL
Winda : My credit account worth 700USD IS DISAPPEAR PLEASE I AM SO MAD AND I CAN NOT FIND THE CONTACT PERSON OR A PLACE TO COMPLAINT. Mine too abt 125 usd air asia made a fool of us. When trx to open credit acct balance they say you not connected with internet. AVA computer chat, cant find your booking.
My credit account worth 700USD IS DISAPPEAR PLEASE I AM SO MAD AND I CAN NOT FIND THE CONTACT PERSON OR A PLACE TO COMPLAINT
mg i cant find my credit we have 4800.00 in credit and it keeps going to chat with Ava wants going on ???
i wanna make payment using my credit account balance, but i can't see the balance anymore. when i clicked credit account, i got directed to the chatroom with ava. i just wanna know my credit account balance. please fix this.
Iam in the same situation. Received credit last year, however credit does not show in acc and no credit option when booking. Long story short, received a lengthy response from airasia, stating all credits/refunds etc.are on hold due to application to high court. Basically we are creditors until they resolve their financial position.
It is so scary to find the cheating Air Asia is doing with us.I am also not able to get back my credit shell.Such a big cheating with passenger.What is aviation minister doing?
groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE.... Peggy : I can't access and check my credit balance , i wonder why !? Everytime when I clicked credit balance, it straight sent me to chat wit ava and said that it can't show me the balance... Send Help
Stepheny : I don't see any credit account in my account anymore.. which means my credit is all gone ????? Mine too! My credit account worth 2.4k pesos was gone when I was about to check out. There was an error. Then when it refreshed my credit account was gone.
Stepheny : I don't see any credit account in my account anymore.. which means my credit is all gone ????? Omg Same here!!
I can't access and check my credit balance , i wonder why !? Everytime when I clicked credit balance, it straight sent me to chat wit ava and said that it can't show me the balance... Send Help
Tried to proceed to payment page and the credit appeared. Always had a hard time dealing with this website and the CS.
ReplyI don't see any credit account in my account anymore.. which means my credit is all gone ?????
Guest : testing to make a booking once payment section will show your credit account balance I cant check my credit balance. I have alot :( and whenever i tried to check it always direct me to AVA and always FAILED TO VALIDATION. whats wrongggggg!! groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE
ReplyAir Asia credit account will work if you log in directly to the "local" website but some local destinations are not available from that website. Like Manila to Siargao its not available. But if you go to the main website it is available but it will take you to kiwi.com and that is a separate website and you can't use your credit account!
Hello! I don't know how to use my airasia credit account for purchasing a ticket. Under the payment option, the Credit Account choice can't be seen.
I have been trying to do the web check-in but still finding the same issue, please do help
Tried this and i saw my credit account :) Handsome : Hello everyone!!!! I facing same issue also when selecting credit account --> Direct you to AVA. However, if you are trying to purchase a ticket, it will show during payment. So, don't worry. Thank you
Is this for real? Handsome : Hello everyone!!!! I facing same issue also when selecting credit account --> Direct you to AVA. However, if you are trying to purchase a ticket, it will show during payment. So, don't worry. Thank you
What happened to our credit account??????!!!!!!! Do something about this!!!!
Hello everyone!!!! I facing same issue also when selecting credit account --> Direct you to AVA. However, if you are trying to purchase a ticket, it will show during payment. So, don't worry. Thank you
ReplyMe too, I have the same problem like all the below mentioned. I remembered I have about $800 Australia Dollar in my Credit Account. For Dec 2020 I should have another $1000 Australia Dollar to be applied as Credit Account, but they are not allow me to apply? The Air Asia customer service associator said I can't apply for it, because Air Asia is Lodge financial rearrangement to a Party of XXX. (Maybe will bankrupt!) What the hell? I just want all my money back or shows in the system. Pls don't always Pop Out AVA !!! That is not human reply, Useless, helpless!!!
Yinghong : hi what happened to the air asia app? i cannot check my credit account balance. keep asking me to key in booking number and i did but system said cannot match my profile. Previously the credit account was there. I have same problem
I cant check my credit balance. I have alot :( and whenever i tried to check it always direct me to AVA and always FAILED TO VALIDATION. whats wrongggggg!!
Got your booking now A MYR 60.17 has been credited to the BIG member account as stated on your credit account request. but i couldn't use this amount. how to use. even in login page & at payment page, credit account option is not available
Guest : same here! Please report this! Airasia cheating money! Tired Coordinator : Same here. 19/02/21 the page was totally blank . today was out with a chat box when clicked. My boss angrily feedback ask me to ask "the person" ...I'm like all other airline got human contact except this AirAsia. It's Covidd19 and Airasia and the staff who want to go back home country but now it seems like it became my fault because I cant claim the money back.. Anyone knows how to check or any updates, kindly feedback ya. Appreciate it very much. Thank You I'm in the same situation, i'm not ready to use the credit yet but just checking to see if it is still there, and i got the same problem. it is the chat box poped out instead of display the amount, and Airasia's stupid system cant validate my ID even i entered every details correctly. The other option is you can logged in as Big Member, and go to chat with AVA, and choose ' credit account', it will display as chat message.
Hello I am trying to webcheckin but airasia web check-in is not working please solve I have 3 PNR JZVQRC Z7VZWA FTQSTY
hi what happened to the air asia app? i cannot check my credit account balance. keep asking me to key in booking number and i did but system said cannot match my profile. Previously the credit account was there.
Tired Coordinator : Same here. 19/02/21 the page was totally blank . today was out with a chat box when clicked. My boss angrily feedback ask me to ask "the person" ...I'm like all other airline got human contact except this AirAsia. It's Covidd19 and Airasia and the staff who want to go back home country but now it seems like it became my fault because I cant claim the money back.. Anyone knows how to check or any updates, kindly feedback ya. Appreciate it very much. Thank You I'm in the same situation, i'm not ready to use the credit yet but just checking to see if it is still there, and i got the same problem. it is the chat box poped out instead of display the amount, and Airasia's stupid system cant validate my ID even i entered every details correctly. The other option is you can logged in as Big Member, and go to chat with AVA, and choose ' credit account', it will display as chat message.
Hi guys, I thought the same thing at first, but as long as you are logged in, you have the option to view and use the credit points in the last step of payment on the right, then click on Purchase and that's it. But it took two attempts until the system accepted it and the booking went through
I knew this would happen therefore, I've screenshot my credit account few months back. In this digital age, (I'm also refering to cryptocurrency 😁), l your hard-earned money would just disappear with a click of a button. Let's see how this turn out to be.
Replygroover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE.... Same case with me. Are we been cheated by airasia?
I also can't see my credit account, which is a substantial amount. I log in from Google as instructed by AVA and not from my phone airasia app. When I click on credit account, it goes to AVA and it gives you the merry go round. Last year I could still see my credit balance, but now it's blank. How can we make a complaint?
I agree groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE....
i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE
Facing problem with web checking. Not able to book the seat
Good day! I tried to book a flight now thinking that I can check my credit account at the end of my booking. however, it doesn't appear, and paying via credit is also not an option. this is so wrong. hope you can help me since the flight i will be booking will be on the 24th already.
i have the same problem, and i have print screen for my credit account. some more the credit account has only 2years of validity. now almost 1year passed.
Air Asia cheating now everybody. I have a big amount in ny credit account. Now even air asia sites all changed. If in india, airasia.com become airasia.co.in. if try to login with old userid, telling its wrong. And there is no any international flights to book or no site for that. Means all our hard earned money air asia loot? Will wait little more time and will proceed to consumer affairs complaint.
Can’t do anything to do with credit. Can’t pay and can’t check balance. Useless really 🤬
Same here. 19/02/21 the page was totally blank . today was out with a chat box when clicked. My boss angrily feedback ask me to ask "the person" ...I'm like all other airline got human contact except this AirAsia. It's Covidd19 and Airasia and the staff who want to go back home country but now it seems like it became my fault because I cant claim the money back.. Anyone knows how to check or any updates, kindly feedback ya. Appreciate it very much. Thank You
ReplyI also face the same problem. When I chat with the Ava, said "unable to check credit account". Air Asia must improve service by initiating human contact. This system is useless without speaking to a human.
Unable to check my credit amount even thought logged in to my account. When proceed to flight ticket purchase, there is no credit amount as payment method
I m not able to do a webcheck in either from chrome or Edge from laptop from phone it is showing passenger details not able to enter check in details are you doing this check charge you can levy when we do it on airport? pity on you.... will never again book with AIR ASIA
Web check in for air asia not working.. the page is a blank
Received email about credit request successful, but amount is not shown, Each time i click my credit account it takes me to booking history. Wierd. Please provide steps on my email id manishjindgar@gmail.com