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AirAsia Discussion

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28 February 2021 09:02:00 Guest

Hi, I am unable to use my credit account from AirAsia.. It either reflects 0 amount or throws an error stating I don't have internet. Is there any solution to this? None of the emails are being responded to and to top it off i am unable to reach the customer AT ALL

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27 February 2021 03:02:00 Guest

Winda : My credit account worth 700USD IS DISAPPEAR PLEASE I AM SO MAD AND I CAN NOT FIND THE CONTACT PERSON OR A PLACE TO COMPLAINT. Mine too abt 125 usd air asia made a fool of us. When trx to open credit acct balance they say you not connected with internet. AVA computer chat, cant find your booking.

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27 February 2021 12:02:00 Guest

This is what I found

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27 February 2021 08:02:00 Winda

My credit account worth 700USD IS DISAPPEAR PLEASE I AM SO MAD AND I CAN NOT FIND THE CONTACT PERSON OR A PLACE TO COMPLAINT

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26 February 2021 09:02:00 Guest

mg i cant find my credit we have 4800.00 in credit and it keeps going to chat with Ava wants going on ???

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26 February 2021 07:02:00 Guest

i wanna make payment using my credit account balance, but i can't see the balance anymore. when i clicked credit account, i got directed to the chatroom with ava. i just wanna know my credit account balance. please fix this.

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26 February 2021 02:02:00 Guest

Iam in the same situation. Received credit last year, however credit does not show in acc and no credit option when booking. Long story short, received a lengthy response from airasia, stating all credits/refunds etc.are on hold due to application to high court. Basically we are creditors until they resolve their financial position.

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25 February 2021 10:02:00 Indira Guha

It is so scary to find the cheating Air Asia is doing with us.I am also not able to get back my credit shell.Such a big cheating with passenger.What is aviation minister doing?

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25 February 2021 10:02:00 Guest

groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE.... Peggy : I can't access and check my credit balance , i wonder why !? Everytime when I clicked credit balance, it straight sent me to chat wit ava and said that it can't show me the balance... Send Help

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25 February 2021 06:02:00 Guest

Stepheny : I don't see any credit account in my account anymore.. which means my credit is all gone ????? Mine too! My credit account worth 2.4k pesos was gone when I was about to check out. There was an error. Then when it refreshed my credit account was gone.

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25 February 2021 11:02:00 Guest

Stepheny : I don't see any credit account in my account anymore.. which means my credit is all gone ????? Omg Same here!!

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25 February 2021 11:02:00 Peggy

I can't access and check my credit balance , i wonder why !? Everytime when I clicked credit balance, it straight sent me to chat wit ava and said that it can't show me the balance... Send Help

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25 February 2021 08:02:00 Guest

Tried to proceed to payment page and the credit appeared. Always had a hard time dealing with this website and the CS.

AirAsia 
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25 February 2021 04:02:00 Stepheny

I don't see any credit account in my account anymore.. which means my credit is all gone ?????

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25 February 2021 01:02:00 Stephanie

Guest : testing to make a booking once payment section will show your credit account balance I cant check my credit balance. I have alot :( and whenever i tried to check it always direct me to AVA and always FAILED TO VALIDATION. whats wrongggggg!! groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE

AirAsia 
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24 February 2021 09:02:00 Guest

Air Asia credit account will work if you log in directly to the "local" website but some local destinations are not available from that website. Like Manila to Siargao its not available. But if you go to the main website it is available but it will take you to kiwi.com and that is a separate website and you can't use your credit account!

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24 February 2021 06:02:00 Guest

Air asia web check not working

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24 February 2021 03:02:00 Chin

Hello! I don't know how to use my airasia credit account for purchasing a ticket. Under the payment option, the Credit Account choice can't be seen.

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24 February 2021 01:02:00 Guest

I have been trying to do the web check-in but still finding the same issue, please do help

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24 February 2021 10:02:00 Guest

Tried this and i saw my credit account :) Handsome : Hello everyone!!!! I facing same issue also when selecting credit account --> Direct you to AVA. However, if you are trying to purchase a ticket, it will show during payment. So, don't worry. Thank you

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24 February 2021 10:02:00 DanaGuest

Is this for real? Handsome : Hello everyone!!!! I facing same issue also when selecting credit account --> Direct you to AVA. However, if you are trying to purchase a ticket, it will show during payment. So, don't worry. Thank you

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24 February 2021 09:02:00 Guest

What happened to our credit account??????!!!!!!! Do something about this!!!!

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24 February 2021 09:02:00 Handsome

Hello everyone!!!! I facing same issue also when selecting credit account --> Direct you to AVA. However, if you are trying to purchase a ticket, it will show during payment. So, don't worry. Thank you

AirAsia 
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24 February 2021 08:02:00 YVONNE

Me too, I have the same problem like all the below mentioned. I remembered I have about $800 Australia Dollar in my Credit Account. For Dec 2020 I should have another $1000 Australia Dollar to be applied as Credit Account, but they are not allow me to apply? The Air Asia customer service associator said I can't apply for it, because Air Asia is Lodge financial rearrangement to a Party of XXX. (Maybe will bankrupt!) What the hell? I just want all my money back or shows in the system. Pls don't always Pop Out AVA !!! That is not human reply, Useless, helpless!!!

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23 February 2021 03:02:00 Guest

Yinghong : hi what happened to the air asia app? i cannot check my credit account balance. keep asking me to key in booking number and i did but system said cannot match my profile. Previously the credit account was there. I have same problem

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23 February 2021 03:02:00 Guest

I cant check my credit balance. I have alot :( and whenever i tried to check it always direct me to AVA and always FAILED TO VALIDATION. whats wrongggggg!!

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23 February 2021 02:02:00 Divya Selvaraju

Got your booking now A MYR 60.17 has been credited to the BIG member account as stated on your credit account request. but i couldn't use this amount. how to use. even in login page & at payment page, credit account option is not available

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23 February 2021 11:02:00 Guest

Guest : same here! Please report this! Airasia cheating money! Tired Coordinator : Same here. 19/02/21 the page was totally blank . today was out with a chat box when clicked. My boss angrily feedback ask me to ask "the person" ...I'm like all other airline got human contact except this AirAsia. It's Covidd19 and Airasia and the staff who want to go back home country but now it seems like it became my fault because I cant claim the money back.. Anyone knows how to check or any updates, kindly feedback ya. Appreciate it very much. Thank You I'm in the same situation, i'm not ready to use the credit yet but just checking to see if it is still there, and i got the same problem. it is the chat box poped out instead of display the amount, and Airasia's stupid system cant validate my ID even i entered every details correctly. The other option is you can logged in as Big Member, and go to chat with AVA, and choose ' credit account', it will display as chat message.

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23 February 2021 11:02:00 Vipin kumar

Hello I am trying to webcheckin but airasia web check-in is not working please solve I have 3 PNR JZVQRC Z7VZWA FTQSTY

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23 February 2021 09:02:00 Yinghong

hi what happened to the air asia app? i cannot check my credit account balance. keep asking me to key in booking number and i did but system said cannot match my profile. Previously the credit account was there.

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23 February 2021 08:02:00 Guest

Tired Coordinator : Same here. 19/02/21 the page was totally blank . today was out with a chat box when clicked. My boss angrily feedback ask me to ask "the person" ...I'm like all other airline got human contact except this AirAsia. It's Covidd19 and Airasia and the staff who want to go back home country but now it seems like it became my fault because I cant claim the money back.. Anyone knows how to check or any updates, kindly feedback ya. Appreciate it very much. Thank You I'm in the same situation, i'm not ready to use the credit yet but just checking to see if it is still there, and i got the same problem. it is the chat box poped out instead of display the amount, and Airasia's stupid system cant validate my ID even i entered every details correctly. The other option is you can logged in as Big Member, and go to chat with AVA, and choose ' credit account', it will display as chat message.

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23 February 2021 06:02:00 Guest

Hi guys, I thought the same thing at first, but as long as you are logged in, you have the option to view and use the credit points in the last step of payment on the right, then click on Purchase and that's it. But it took two attempts until the system accepted it and the booking went through

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22 February 2021 05:02:00 Calv

I knew this would happen therefore, I've screenshot my credit account few months back. In this digital age, (I'm also refering to cryptocurrency 😁), l your hard-earned money would just disappear with a click of a button. Let's see how this turn out to be.

AirAsia 
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22 February 2021 04:02:00 Guest

groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE.... Same case with me. Are we been cheated by airasia?

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22 February 2021 04:02:00 BG Lim

I also can't see my credit account, which is a substantial amount. I log in from Google as instructed by AVA and not from my phone airasia app. When I click on credit account, it goes to AVA and it gives you the merry go round. Last year I could still see my credit balance, but now it's blank. How can we make a complaint?

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22 February 2021 02:02:00 Guest

I agree groover : i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE....

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22 February 2021 01:02:00 groover

i cant see my credit account it seems is disappear already ( AIRASIA EAT MY CREDIT ACCOUNT ) IS GONE LETS EVERYBODY COMPLAINT TO TRIBUNAL COURT .WHO AGREE

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22 February 2021 12:02:00 Dhananjay Vaidya

Facing problem with web checking. Not able to book the seat

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22 February 2021 08:02:00 Guest

Good day! I tried to book a flight now thinking that I can check my credit account at the end of my booking. however, it doesn't appear, and paying via credit is also not an option. this is so wrong. hope you can help me since the flight i will be booking will be on the 24th already.

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22 February 2021 08:02:00 Guest

i have the same problem, and i have print screen for my credit account. some more the credit account has only 2years of validity. now almost 1year passed.

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21 February 2021 05:02:00 Guest

Air Asia cheating now everybody. I have a big amount in ny credit account. Now even air asia sites all changed. If in india, airasia.com become airasia.co.in. if try to login with old userid, telling its wrong. And there is no any international flights to book or no site for that. Means all our hard earned money air asia loot? Will wait little more time and will proceed to consumer affairs complaint.

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21 February 2021 03:02:00 Guest

Cant do anything to do with credit. Cant pay and cant check balance. Useless really 🤬

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21 February 2021 02:02:00 Tired Coordinator

Same here. 19/02/21 the page was totally blank . today was out with a chat box when clicked. My boss angrily feedback ask me to ask "the person" ...I'm like all other airline got human contact except this AirAsia. It's Covidd19 and Airasia and the staff who want to go back home country but now it seems like it became my fault because I cant claim the money back.. Anyone knows how to check or any updates, kindly feedback ya. Appreciate it very much. Thank You

AirAsia 
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21 February 2021 11:02:00 Guest

May I know why I can't check my credit account balance?

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21 February 2021 03:02:00 Guest

I also face the same problem. When I chat with the Ava, said "unable to check credit account". Air Asia must improve service by initiating human contact. This system is useless without speaking to a human.

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20 February 2021 09:02:00 Lilith

My account money lost?

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19 February 2021 05:02:00 Guest

Unable to check my credit amount even thought logged in to my account. When proceed to flight ticket purchase, there is no credit amount as payment method

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19 February 2021 01:02:00 Guest

I m not able to do a webcheck in either from chrome or Edge from laptop from phone it is showing passenger details not able to enter check in details are you doing this check charge you can levy when we do it on airport? pity on you.... will never again book with AIR ASIA

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19 February 2021 12:02:00 Mohit jain

Web check in for air asia not working.. the page is a blank

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19 February 2021 07:02:00 Guest

Received email about credit request successful, but amount is not shown, Each time i click my credit account it takes me to booking history. Wierd. Please provide steps on my email id manishjindgar@gmail.com

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