AirAsia Discussion

27 May 2015 09:05:00 Guest

WHAT HAPPENED??? I CANT EVEN CONTINUE WITH MY BOOKING!!! ITS FRUSTRATING OKAY... DO SOMETHING,,, TQSM!

27 May 2015 12:05:00 Guest

hi What's wrong with airasian.com I can not confirm my booking

26 May 2015 05:05:00 Guest

I have been tried to web check in for many days, for booking no. CEHN7Q (Guangzhou to Kuala Lumpur., flight no.AK113) , but i dont know why it cannot let me confirm and further proceed. I ALSO have been tried to call up phone no.2171 9333 for help but nobody answer the phone , I would like to get your assistance immediately.

26 May 2015 03:05:00 Guest

Hi, what wrong with the AirAsia website? I want to book online for one way, but it not compatible with the website. I MUST include the return way to proceed with other web pages.

25 May 2015 06:05:00 S MAARAN Maaran

Hi gd morninMaaranname is S Maaran I booked online ticket on 23/05/2015 for Kul-Crk Departing on 31/05/205 at 0900am Transction is completed but I misplaced my pnr code M trying retrieve the flt information but I can't get it. Pls help me m a member of bigshort. Email - s_maaran@yahoo.com.sg Contact no - 6598322471 Tks Brgds S Maa

23 May 2015 01:05:00 Guest

Guest : Scammers.Liars, and thieves is all Air Asia is. Still waiting on a refund from Aug last year when they charged my card twice for the same flight. I5YJ4L. please DONOT FLY WITH AIRASIA. All of the millions of people waiting for refunds. Please lodge a complaint with ACCC. AND COMMENCE LEGAL ACTION TO GET YOUR MONEY BACK. That is very true. I have done my two bookings RBN7YM and DY72KM . Since they have cancelled the flights I have requested for refunds. The cases bearing case Nos CAS-11151037-GF94LQ and CAS-11276934-7CT19B informed me that the refunds were made to the bank (that was about one month earlier) , but when I checked with the bank the refund has not come yet. Since I am locagted in New Zealand can someone please help me to get my refund back ?

23 May 2015 01:05:00 Nilmini2015

I have booked for my family on Air asia to travel from Sydney to CMB in July 2014. Our travelling dates are 20th June 2015 nd 3 July 2015. But I was informed that both flights were cancelled . Since the rescheduled dates were not in my favor, I have requested for the refund and I was informed couple of times that the refunds were made to the bank. And even they provided the date of the refund made to the bank !!!! But when I checked with my bank it has not reached and I am really frustrated. I made many web submissions through e-forms, emails and even tried to contact them, But no results. The flight cancellation is not our fault and we have paid our air fare on time. Why can't they provide a loyal and satisfactory service to their customers ??? Why are thy not in a position to pay our refund? For paying 4 people from SYD to CMB is a big amount to me. Can anyone please help me how to get my refund back? I am located in New Zealand.

22 May 2015 11:05:00 anne

my 3 enquiries to eform nos. CAS 11452373-78KFNBCRM:001562, CAS-11462067-74DHYQCRM:0001579 & CAS H$62251-QBMR41CRM:0001634 regarding issues with printing of my boarding pass since 19/5/15, i have received NOTHING either in my email or my hp! my flight is on 24/5/15. so probably have to go to the airport counter to settle the issue. Whats the point of the eform or filling out our contacts when you are not goin to reply!

22 May 2015 05:05:00 Guest

Scammers.Liars, and thieves is all Air Asia is. Still waiting on a refund from Aug last year when they charged my card twice for the same flight. I5YJ4L. please DONOT FLY WITH AIRASIA. All of the millions of people waiting for refunds. Please lodge a complaint with ACCC. AND COMMENCE LEGAL ACTION TO GET YOUR MONEY BACK.

21 May 2015 09:05:00 Guest

Tony Fernandes : Hi Valuable Guest, Kindly submit your complaints, suggestion and request to us at www.airasia.com/my/en/e-form.page ... for further action. Love Tony I've accidentally unchecked my D7 maximise my meal right after payment and your staff is telling me that it could not be reversed. It happened right after and I've contacted them directly for help. I've paid for it so what is the problem with just giving me what I've paid for? This is ridiculous. There was no pop up like if I'm sure that I would like to cancel my meal or what so ever. How can you do this to your customer?

18 May 2015 01:05:00 Guest

Hi, We would like to cancel or reschedule our flight. please let us know what is producer from u r end. Thanks and regards, Kalpana

08 May 2015 09:05:00 Guest

TAN YAN LING : I just made an online payment for my flight, my bank had charge me the flight money, however, when I want to check my booking status through AirAsia login website it keep failed and show out the login in page agian and again, what can I do now? Did my booking confirm ???? I've had this same issue. Does anyone know what's up?

06 May 2015 02:05:00 Guest

Hi I had booked a ticket for my friend but the email address is wrong.The booking was done as guest list. How to I change it so that I may get the confirmation slip and payment.

05 May 2015 09:05:00 kamal

well this is a problem since i can not book my flight and this is an emergency so please fix it fast.

29 April 2015 11:04:00 Tony Fernandes

Hi Valuable Guest, Kindly submit your complaints, suggestion and request to us at www.airasia.com/my/en/e-form.page ... for further action. Love Tony

25 April 2015 02:04:00 motilal

hello! my is motilal moirangthem from india i just send this message to come on action because i hav complaint and call several time but the result is unaffermative . i hav cancel my ticket on 18th of march 2015 and one of the customer service mention me that refund will be credited after 7days but till now its been months pass the refund didnt credited to my debit card. so i like to asked is that is it the service of your company to the costumer. i strongly condem on this. its really bad to treated to ur costumer like this. i felt pitty on this.

23 April 2015 05:04:00 Guest

does air asia makes money from site

22 April 2015 07:04:00 Guest

Amine : I purchased AA return ticket to KUL from LBU. AA rescheduled it twice before they cancelled the flight. I contacted AA customer care through their live chat to change my flight date and time. Assisted by Meri, then Nielson then Meri again. Both were very helpful. Not to mention very patient and professional. Despite AA being troublesome at most times, i really appreciate them taking the extra miles to help me sorting out my problems. Their customer care officer (Meri) even contacted me via phone to ensure i have received my new itinerary. Thank you. That's really * ... you must be working for airasia. No one will call you back. Don't lie.

19 April 2015 07:04:00 TAN YAN LING

I just made an online payment for my flight, my bank had charge me the flight money, however, when I want to check my booking status through AirAsia login website it keep failed and show out the login in page agian and again, what can I do now? Did my booking confirm ????

19 April 2015 09:04:00 Amine

I purchased AA return ticket to KUL from LBU. AA rescheduled it twice before they cancelled the flight. I contacted AA customer care through their live chat to change my flight date and time. Assisted by Meri, then Nielson then Meri again. Both were very helpful. Not to mention very patient and professional. Despite AA being troublesome at most times, i really appreciate them taking the extra miles to help me sorting out my problems. Their customer care officer (Meri) even contacted me via phone to ensure i have received my new itinerary. Thank you.

18 April 2015 04:04:00 Fikry

Is it possible for me to change my boarding time after i done check in for boarding pass? My booking number QFL15A. The date is 19/4/2015. My boarding time is 8.30am. And i would like to change my time to 18.20pm at same day. Tq

17 April 2015 11:04:00 Guest

i got an email from airasia that due to operational problem they have to reschedule the flight. they gave 3 option : 1. change to different flight in between 14 days of the original date 2. credit shell 3. refund i choose no 1 and change the date and when i call the call center they ask me to pay the airport tax via phone, so i did. 2 x 24 hours later when i call again, they said the date that i choose is FULL while was on the phone i try the website and the flight still available. what a joke !

15 April 2015 10:04:00 Guest

I tried to book ticket to hyderabad but am not able to since it's showing Server time out message.

13 April 2015 10:04:00 Guest

I am using iphone 6 and had problem to retrieve my check in details using the app. Checked in last Friday for flights: KL - TAWAU, TAWAU - KK and KK - KL. Can someone confirm whether got problem or is only my app? Restarted my phone and the app still not functioning.

13 April 2015 05:04:00 indri prastiwi

Very bad service call center. Trying several times with each duration 3 - 5 minutes no one answer the call. Indonesia call center is very bad. Very frustating. I have confirmed itinerary # 14552656435 can't make online check in due to outstanding. Understand the outstanding is related with indonesian regulation of airport tax should be included in the ticket but the airasiago web site can't connect to my itinerary. I don't know why. I need to pay but can't do anything. Very frustating and diaappointed.

11 April 2015 09:04:00 Guest

Bad service...unable to contact...very disappointed and frustrated on the after sale support.

06 April 2015 10:04:00 Guest

I would like to ask about the booking that I made, My booking reference is PGJBWA. In my satement of account first they deduct 714.15 AED, for what is this? And then they deduct again 2,077.26 AED which I knew this is for the hotel and flight booking. I just want to ask about the 714.15 AED?? Please send me email because in your quotation for the amount of 714.15 AED is not indicated. Hope for your fast and kind respond! Please send me email at mariz_0017@yahoo.com

02 April 2015 07:04:00 Guest

Hi there, Tried different browser, Chrome and Firefox, tried using 2 different credit card but still getting the same error. May I know what's wrong? Anybody else facing the same issue? Thnx!

02 April 2015 06:04:00 Muhammad fathian

Hi, i already booking the ticket for 3 person include me. But i give a wrong email. So what can i do ? My real email is fathian_7@yahoo.com

02 April 2015 09:04:00 Irene Yeoh Fong Lean

hi, im Irene Yeoh Fong Lean (Ic No. 850417075050), i mistake to deleted i book flight email on 15April Pg - Kl, 1 7 April KL-Pg. i lst all detail can u resend email for me, ASAP. Email: ireneyeoh_07@hotmail.com, 10q

24 March 2015 03:03:00 Guest

I already book ticket. . But i do to give wrong email. . How can i do ?

16 March 2015 05:03:00 Guest

I booking a Bali melbourne fly on juanary 2015, and I receive a notification than Air Asia cancelled the fly. After validation of refund process (2 call, email confirmation...) I wait 30 working days for my refund. Now, 60 days latter, I never receive my refund. All the contacts anwsers (phone or web site) is just blabla... AIR ASIA CANCEL ITS FLIGHTS AND DO NOT REIMBURSE CUSTOMERS !!!

08 March 2015 02:03:00 Guest

i heard they are not doing so well. I am having the same problem. Been trying to rebook my flight and i cant even log in. Tried to reset password but there was a link error. They resched our flight out earlier, i guess it's not safe to fly airasia anymore. Im thinking of purchasing another ticket from diff airline

06 March 2015 01:03:00 Guest

Avoid using this airline. Diabolical customer service and support. Cancel flights (frequently) then refuse to give refunds. Seating system sucks - was told when I booked seats in advance that myself and 2 young children would all be sitting far away from each other. No solution offered. Ground staff seem to be not particularly smart or caring. Was casually told In KL when trying to check in that we were not booked on the flight. Went to serve the next customer! When I pushed her to look again she found the booking , no apology, no care. An exercise in complete and utter frustration every step of the way. Clearly hoping to suck in new customers as not many would book with them more than once. Still waiting on an explanation for their refusal to refund me for the flight that Airasia cancelled...

06 March 2015 12:03:00 Guest

Please do not be tempted to use this airline. It is clearly using illegally gained funds (eg denying legitimate refunds) to run it's operations. As have many others, we had our return flight cancelled by AirAsia mid trip and received emails offering full refund as the third option. We had to buy new tickets. When I submitted an application for the promised refund I got the standard auto-generated response that I am "not eligible" for a refund. If you have ever tried to make any progress with the call center staff you will know this is an exercise in futility. All they say (only if if you really push) is that they will talk to a manager (the manager is conveniently never in the office ) and to call them back in 2 days. We have past experience with that plan - you ring back and have to start the whole saga anew with some new person who will let a manager (imagine the surprise to hear the manager is "in a meeting" ) know and please call back etc etc etc. They seem to be operating on the premise that if you block refunds eventually most people will give up. Please save yourself a lot of frustration and book with any other airline.

05 March 2015 10:03:00 Thiba

Hi, I would like to purchase the wheelchair add ons but i keep on receiving error message.

03 March 2015 06:03:00 Guest

your website keep sending internal server error since last night. We are unable to log in to add on/ seat pages after filling customer information for KL-BALI-KL

02 March 2015 09:03:00 Guest

Guest : Trying to book via the website on my desktop - but the page comes up all faded & doesn't work?? Booking via iphone and via their app works ok. Anyone else having that problem Same here. Been refreshing AirAsia website from March 2, 2015 until March 3, 2015 - still no luck. Its page fade color like gray shade, unable to click on anything. What is happening to AirAsia? Its Customer Service getting from bad to worst. Losing lots of customers. Due to plane crash, many are no longer AirAsia customers. I'm taking Malaysia Airlines or Singapore Airlines. Wasting too much time in days and hours, refreshing page to check when the website is available. Goodness, gracious...I'm at lost for words.

26 February 2015 08:02:00 Guest

FU#K AIR ASIA. You bast#$ds have wasted many hours and hundreds of my dollars. ........Booking ZIYUKK was paid by via PayPal and I have email confrimation from PayPal that the funds are in Air Asia bank account. ...............Air Asia refuses to recognise that payment was made. .....insists that I pay again using a credit card...... . ..I have seen many others at check in refused ticket until they double paid via credit card.....refunds of extra payment takes months.......Missed connections are costing hundreds of dollars. Plus hours on the phone trying to sort it AirAsia keeps the booking open by constantly extending the deadline for payment until after the flight has left. . Refuses to acknowledge payment and also refuses to cancell booking. Never again!!! FU#K AIR ASIA. You bast#$ds

26 February 2015 07:02:00 Guest

Trying to book via the website on my desktop - but the page comes up all faded & doesn't work?? Booking via iphone and via their app works ok. Anyone else having that problem

24 February 2015 04:02:00 Faizal

why is my booking pending? how do i get confirmation? transaction- EJW6GB

23 February 2015 10:02:00 Guest

IF YOU ARE THINKING OF FLYING WITH AIR ASIA PLEASE READ THIS BEFORE YOU BUY A TICKET JUST TO KNOW WHO ARE YOU DEALING WITH. I AM STILL AWAITING MY REFUND 3 MONTHS AFTER THEY HAVE CANCELLED MY FLIGHT. POOR CUSTOMER SERVICE .A LOT OF LIES AND IF YOU ARE THINKING THAT YOU WILL SAVE SOME MONEY BY BUYING A CHEAP TICKET PLEASE THINK AGAIN AS THEY CAN CANCELL YOUR FLIGHT ANY TIME AND REFUND YOUR MONEY WHEN?AFTER 3 OR 6 OR 12 MONTHS TIME.SO PLEASE THINK ONE MORE TIME BEFORE YOU DO MAKE A PURCHASE. CUSTOMER SERVICE IS SO POOR EVERY TIME WHEN YOU CALL THEY WILL TELL YOU THAT YOU MONEY WILL BE REFUNDED IN 2 WEEKS TIME ,AND THIS STORY GOES ON AND ON. SO PLEASE THINK ONE MORE TIME BEFORE YOU DO MAKE A PURCHASE.WITH AIR ASIA FOR MANAGEMENT OF AIR ASIA THIS IS MY REFUND NUMBER E9QTNM PLEASE RESPOND ON THIS POST AND GIVE ME EXACT DATE WHEN IS MY MONEY GOING TO BE REFUNDED AS THIS IS OUTRAGES HOW YOU TREAT YOUR CUSTOMERS

22 February 2015 09:02:00 Abhishek Naik

Hi, I had booked a ticket. However I'm unable to login and check the flight status and retieve the booking details. I have the travel itenerary that had been sent to me. I'm using the same email id; but still I'm unable to login. I have the booking number with me - would that help? This is urgent. Thanks, Abhishek Naik

20 February 2015 11:02:00 Guest

I also faced the login problem to manage booking page of airasia as well. 2 weeks ago, i couldnot login successfully, and the staff charged me 518 aud for my luggage. Now my return flight is comming and i cant login again. It is so weird because they said my email is invalid while they still send the flight infomation to this email address. I just have only 1 email address. So disappointed

16 February 2015 04:02:00 Guest

WARNING: Do not fly with Air Asia if you are from Australia. I booked flights overseas last year and Air Asia cancelled my flight 3 months prior to the departure date. Air Asia confirmed in writing that I would receive a full refund within 14 days, though the refund amount stated in writing from Air Asia was only 85% of the amount paid and it is now 6 months later I have not received any money from Air Asia. I have since had Consumer Affairs take over the issue to try and get my money back, unfortunately without success. I recently received emails stating that the money had been refunded into my account, but after follow up and contacting the relevant institutions, the emails turned out to be fraudulent. I highly recommend paying the extra money with a reputable airline for your travels and avoid Air Asia all together.

13 February 2015 07:02:00 Guest

please help ! i just noticed i book the wrong hour on my flight and need to change it ASAP. but i cant remember my membership password so went t the 'forgot password' button. it supposedly to sent me a link to my email to reset it but i dont seem to receive any link to reset my password ! this may sound really stupid but it happens.. im only a human :'( help.

13 February 2015 08:02:00 1099

AUSTRALIANS: DO NOT FLY AIR ASIA. Air Asia cancelled my flight and offered me a credit or refund. I chose a refund. This was 6 months ago. I have not been reimbursed. They do not have an office in Australia and Consumer Affairs have no jurisdiction over these dishonest business practices.

13 February 2015 08:02:00 Guest

So you accidentally booked the wrong flight, and didn't review your booking properly and now it's their problem?wing logins, or being completely down, but I have never had such a negative experience as this.

12 February 2015 07:02:00 Guest

Guest : Dear Air Asia, I am sitting in Bangkok on a computer because I am still trying to get my itinerary corrected, after your system glitched and put me and my family (with three young children) on the wrong flight. When I tried to change flights online, the Air Asia website was down (I tried three different devices) so I went to your office at the Airport. There, nobody could help me, and I was told to phone the Air Asia Call Center. I did call them, and they offered two “solutions”. 1 I pay an extra $635AUD and they put us on the correct flight, or 2 they give me a full refund. Of course, neither of these “solutions” are actually solutions for me, since they both cost me a lot of money, which I do not have. They are, of course, solutions for Air Asia, and appear to be simply ways of extorting money or dumping us half way through our trip. I did not accept the offered “solutions” and was told that I should complete an E-form. It turns out the E-form takes several days to attend to, and the E-form says I should go to the local office for urgent matters. Of course, I have already been to the local office, and was told to use the Call Center – you see the nasty cycle here? Upon returning to my guest house, the Air Asia website was working again, and I found that there are, in fact, $61 flights available at the time we originally booked. Why then, did the Call Center try to get $635AUD when it would have cost only $300 to buy NEW tickets? Today is the second day, of a six-day holiday, that I have spent trying to fix this problem. Then, tomorrow, we are on an early flight instead of the evening flight (which we booked) so we lose another day. We then have to spend several hours instead of 1.5 hours in the KL airport with three young children – the youngest being 7 weeks old. Air Asia staff have refused to let me know their names and have refused to let me speak with their superiors. Clearly, it would have been very simple to change our flight to the correct one, since there were plenty of very cheap seats available on that flight, but instead you have tried to capitalise on the situation and make an extra $635. I have spent tens of thousands of dollars flying with Air Asia over the years on many, many flights. I have become accustomed to your website being unreliable, often not allowing logins, or being completely down, but I have never had such a negative experience as this. So you accidentally booked the wrong flight, and didn't review your booking properly and now it's their problem?

12 February 2015 06:02:00 Guest

Dear Air Asia, I am sitting in Bangkok on a computer because I am still trying to get my itinerary corrected, after your system glitched and put me and my family (with three young children) on the wrong flight. When I tried to change flights online, the Air Asia website was down (I tried three different devices) so I went to your office at the Airport. There, nobody could help me, and I was told to phone the Air Asia Call Center. I did call them, and they offered two “solutions”. 1 I pay an extra $635AUD and they put us on the correct flight, or 2 they give me a full refund. Of course, neither of these “solutions” are actually solutions for me, since they both cost me a lot of money, which I do not have. They are, of course, solutions for Air Asia, and appear to be simply ways of extorting money or dumping us half way through our trip. I did not accept the offered “solutions” and was told that I should complete an E-form. It turns out the E-form takes several days to attend to, and the E-form says I should go to the local office for urgent matters. Of course, I have already been to the local office, and was told to use the Call Center – you see the nasty cycle here? Upon returning to my guest house, the Air Asia website was working again, and I found that there are, in fact, $61 flights available at the time we originally booked. Why then, did the Call Center try to get $635AUD when it would have cost only $300 to buy NEW tickets? Today is the second day, of a six-day holiday, that I have spent trying to fix this problem. Then, tomorrow, we are on an early flight instead of the evening flight (which we booked) so we lose another day. We then have to spend several hours instead of 1.5 hours in the KL airport with three young children – the youngest being 7 weeks old. Air Asia staff have refused to let me know their names and have refused to let me speak with their superiors. Clearly, it would have been very simple to change our flight to the correct one, since there were plenty of very cheap seats available on that flight, but instead you have tried to capitalise on the situation and make an extra $635. I have spent tens of thousands of dollars flying with Air Asia over the years on many, many flights. I have become accustomed to your website being unreliable, often not allowing logins, or being completely down, but I have never had such a negative experience as this.