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AirAsia Discussion

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02 May 2020 08:05:00 Guest

No reply at all

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02 May 2020 07:05:00 Guest

Guest : AVA cannot find my booking. I already provide all the details but still it doesnt much. Tried since last month but up until now they cannot find my booking. How can I reschedule my PWD brothers flight?? I hello. this happened to me too. Try confirming if your payment was successful. Mine was after my payment was confirmed, I had to wait 48hrs for airasia to confirm my booking.

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02 May 2020 07:05:00 CATH

I'm converting my flight to travel credit thru AVA but when asked for my BIG membership ID, AVA encrypts it. Thus, she can not see what my ID is. PLS HELP

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02 May 2020 06:05:00 Guest

AVA cannot find my booking. I already provide all the details but still it doesnt much. Tried since last month but up until now they cannot find my booking. How can I reschedule my PWD brothers flight?? I

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02 May 2020 02:05:00 Guest

I am trying to cancel my parebts in laws flights from Sydney and it was booked under my BIG member ID account. The error message is either your booking is not linked or My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand !. Don't have any phone numbers to call in australia and this AVA is useless.

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30 April 2020 03:04:00 Guest

I was failed to request for a credit account of a cancelled flight, Booking number: G6FTNX , error messages : My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand ! Kindly guide me what to do , thank you

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29 April 2020 08:04:00 johaina sultan miraato

my email used is correct why I can't connect to agent? I need to move my flight

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29 April 2020 03:04:00 Guest

AVA is useless

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29 April 2020 03:04:00 Guest

i have not been sent any confirmation of my plane tickets by Aitr Asia. All I have is an invoice and a booking reference. I booked two months ago. My flight is due in another two months. What do I need to go through check in?

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26 April 2020 08:04:00 Guest

Guest : I found a solution! Go to your flight, manage your booking. There’s a field under de your name that says: big ID Click on that field, but in your email address and a number will show up. Put that number into Ava! And Tadaa! Your case will be accepted! Calvin : Wow, seems a lot of people having issue with the refund/ credit account. The AVA is useless, keep prompting that booking is not link or doesnt belongs to you. The actual call center queue is forever waiting, althought stating queue time is 43 mins... I have the SAME EXACT ISSUE!

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26 April 2020 01:04:00 Guest

Calvin : Wow, seems a lot of people having issue with the refund/ credit account. The AVA is useless, keep prompting that booking is not link or doesnt belongs to you. The actual call center queue is forever waiting, althought stating queue time is 43 mins... I have the SAME EXACT ISSUE!

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24 April 2020 08:04:00 Toni E

I have tried almost every day for the past two months to contact Air Asia staff so that I can have a refund issued to me for a cancellation of two airplane tickets due to covid-19. Recently they allowed you to progress on their AVA chat box and then go into a queue to speak to a representative. After an hour or two of waiting in queue the window cancels the session. This has happened every single time over a month, more than 30 times to me. I just wanted a refund and to talk to a representative. Their Twitter account also does not respond. Has anyone received a refund since February 2020?

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22 April 2020 06:04:00 Siti yoha

Air asia cancelled my flight and ask me to chat with AVA for credit account. The problem is I still cannot get credit account coz they said im not the traveller or the one who paid the fare using air asia big. But im the one who buy the ticket using my id my email..what the problem??

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22 April 2020 05:04:00 Calvin

Wow, seems a lot of people having issue with the refund/ credit account. The AVA is useless, keep prompting that booking is not link or doesnt belongs to you. The actual call center queue is forever waiting, althought stating queue time is 43 mins...

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22 April 2020 01:04:00 Abel

Hey, I've got an AirAsia refund case in progress but it's stated payment method: null. What does "null" mean?

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22 April 2020 01:04:00 Guest

Tika : I followed the steps they have given us but whn I chat Ava it's says my records in not match! I tried 7 times literally but it shows the same issues. I mean if they can sell tickets before the confirmation of lockdown then why they are not ready to understand are call that's ok if they don't want us to refund our amount but atleast there should be atlst property understanding and good service for the travellers .M getting rid of this .Same thing happening with me

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22 April 2020 10:04:00 TOni

I have the samo problem: "My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand !" As I understand AirAsia want to link your booking with your BIG Member Account which at the moment is impossible. By the way today in my booking I found that I have to pay a $4.23 a sum that wasn't there a day before. So check your booking for this kind of tricks.

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19 April 2020 12:04:00 Guest

stupid AirAsia screwed up big time and refuse to refund cancelled flight as ava cannot process further. however, credit into big account is already more than a week and still ava says it's new. means that in the future, if this covid drags on, you're going to see the airline refuse to refund anything after your credit expires.

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18 April 2020 08:04:00 Harmeet

From the last 5 days I am trying to cancel my ticket under covid 19... but everytime it is saying my booking is not linked with big member account... and I tried a lot to link it but it not happening .... it seems Ava is fraud... customer care response time is 40-50 min.... my flight is on 22nd April

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18 April 2020 08:04:00 Tika

I followed the steps they have given us but whn I chat Ava it's says my records in not match! I tried 7 times literally but it shows the same issues. I mean if they can sell tickets before the confirmation of lockdown then why they are not ready to understand are call that's ok if they don't want us to refund our amount but atleast there should be atlst property understanding and good service for the travellers .M getting rid of this .

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17 April 2020 04:04:00 Guest

Same situation. Hope someone can help! Guest : I have the exam same situation!! Somebody please help My flight to KL has been cancelled due to Covid19. I follow the steps with AVA in Airasia website to transfer it to my Credit Account but AVA keeps asking me to link my booking with my BIG MEMBER ID even though I did link my booking previously. I tried many times but it keeps saying my booking is not linked to my big member ID so I cannot proceed further to my Credit Acccount. Does anyone in this forum have some issue like mine and please advise your solution? Thank you NGUYEN : My flight to KL has been cancelled due to Covid19. I follow the steps with AVA in Airasia website to transfer it to my Credit Account but AVA keeps asking me to link my booking with my BIG MEMBER ID even though I did link my booking previously. I tried many times but it keeps saying my booking is not linked to my big member ID so I cannot proceed further to my Credit Acccount. Does anyone in this forum have some issue like mine and please advise your solution? Thank you

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17 April 2020 02:04:00 JVA

Same here. 3 flights are still in NEW status even if its more than 30 days already Guest : I requested for refund on 12/3/2020 and today its 13/4/2020. On the website they say they will need up to 30days to process my refund and i think it has been around 30 days? The thing is when i check with AVA for case status, the case status is new. May i know what does "New" means?

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15 April 2020 10:04:00 Guest

*exact same situation Guest : I have the exam same situation!! Somebody please help My flight to KL has been cancelled due to Covid19. I follow the steps with AVA in Airasia website to transfer it to my Credit Account but AVA keeps asking me to link my booking with my BIG MEMBER ID even though I did link my booking previously. I tried many times but it keeps saying my booking is not linked to my big member ID so I cannot proceed further to my Credit Acccount. Does anyone in this forum have some issue like mine and please advise your solution? Thank you NGUYEN : My flight to KL has been cancelled due to Covid19. I follow the steps with AVA in Airasia website to transfer it to my Credit Account but AVA keeps asking me to link my booking with my BIG MEMBER ID even though I did link my booking previously. I tried many times but it keeps saying my booking is not linked to my big member ID so I cannot proceed further to my Credit Acccount. Does anyone in this forum have some issue like mine and please advise your solution? Thank you

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15 April 2020 10:04:00 Guest

I have the exam same situation!! Somebody please help My flight to KL has been cancelled due to Covid19. I follow the steps with AVA in Airasia website to transfer it to my Credit Account but AVA keeps asking me to link my booking with my BIG MEMBER ID even though I did link my booking previously. I tried many times but it keeps saying my booking is not linked to my big member ID so I cannot proceed further to my Credit Acccount. Does anyone in this forum have some issue like mine and please advise your solution? Thank you NGUYEN : My flight to KL has been cancelled due to Covid19. I follow the steps with AVA in Airasia website to transfer it to my Credit Account but AVA keeps asking me to link my booking with my BIG MEMBER ID even though I did link my booking previously. I tried many times but it keeps saying my booking is not linked to my big member ID so I cannot proceed further to my Credit Acccount. Does anyone in this forum have some issue like mine and please advise your solution? Thank you

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14 April 2020 08:04:00 Guest

Mam/ Sir I will cancel my flight dated April 15 and May 1, 2020 with Booking no. SUDF6F . Can I have the refund pls...Tnx !

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13 April 2020 05:04:00 Guest

I requested for refund on 12/3/2020 and today its 13/4/2020. On the website they say they will need up to 30days to process my refund and i think it has been around 30 days? The thing is when i check with AVA for case status, the case status is new. May i know what does "New" means?

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13 April 2020 02:04:00 fcamposx

I am also having a problem with the support of AVA, I follow all the steps and I get this message, "My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand !" and I do not pass it. Someone can help me.

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12 April 2020 03:04:00 Guest

Trying to use AVA chat to claim credit for my flight due to Covid 19. Not recognising my surname when it asks, so can't advance any further with claim. Anyone had the same trouble? What did you do?

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12 April 2020 06:04:00 NGUYEN

My flight to KL has been cancelled due to Covid19. I follow the steps with AVA in Airasia website to transfer it to my Credit Account but AVA keeps asking me to link my booking with my BIG MEMBER ID even though I did link my booking previously. I tried many times but it keeps saying my booking is not linked to my big member ID so I cannot proceed further to my Credit Acccount. Does anyone in this forum have some issue like mine and please advise your solution? Thank you

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11 April 2020 07:04:00 Farhan

Nursyazwani Ab Wahab : i want make refund due to my cancellation flight today, 19 march. And i already chat with AVA and its keep said he details of email i entered did not match the records they have for my booking. but im 100% sure it is the email and the itinerary is in that email. i keep doing again and the result still the same. how am i get my refund if like happened ?deliberate tactic. same here. very very suspicious why so many people got told wrong email address? deliberate ka Airasia huh?

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11 April 2020 07:04:00 Guest

nor hariani : Guest : I was given the wrong email for air asia booking. How can i solved this problem?same here. so many people email address got wronged . really really suspicious oi..

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11 April 2020 07:04:00 Farhan

Guest : Outcast452 : Has anybody tried and had any response from the Air Asia twitter link? AirAsia Support (@AirAsiaSupport) / Twitter AVA is useless and has a bug, deliberate or otherwise. This thing(AVA) keeps telling me I am not the person who booked the flight even after giving all the details like BIG ID Number, email address, Surname, flight booking number etc. This has to be a deliberate ploy to hold onto your money and place it on the short term money market, just like a bank does. Just giving you a credit account is in effect the same thing. Wait until the totally cashless society stomps on your face, haaaaaa, you think this is bad! F$$k You AIRARSEH$LES. is your email wrong. AVA said my email is wrong. but, I suspected they changed my email address in their system into a slightly changed mispelled one. deliberate much

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10 April 2020 03:04:00 OUT OF THIS WORLD

AVA = ARE VIRTUAL ARSEHOLES

AirAsia 
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10 April 2020 03:04:00 Guest

Outcast452 : Has anybody tried and had any response from the Air Asia twitter link? AirAsia Support (@AirAsiaSupport) / Twitter AVA is useless and has a bug, deliberate or otherwise. This thing(AVA) keeps telling me I am not the person who booked the flight even after giving all the details like BIG ID Number, email address, Surname, flight booking number etc. This has to be a deliberate ploy to hold onto your money and place it on the short term money market, just like a bank does. Just giving you a credit account is in effect the same thing. Wait until the totally cashless society stomps on your face, haaaaaa, you think this is bad! F$$k You AIRARSEH$LES.

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10 April 2020 03:04:00 OUT OF THIS WORLD

AVA is useless and has a bug, deliberate or otherwise. This thing(AVA) keeps telling me I am not the person who booked the flight even after giving all the details like BIG ID Number, email address, Surname, flight booking number etc. This has to be a deliberate ploy to hold onto your money and place it on the short term money market, just like a bank does. Just giving you a credit account is in effect the same thing. Wait until the totally cashless society stomps on your face, haaaaaa, you think this is bad! F$$k You AIRARSEH$LES.

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09 April 2020 10:04:00 Outcast452

Has anybody tried and had any response from the Air Asia twitter link? AirAsia Support (@AirAsiaSupport) / Twitter

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09 April 2020 06:04:00 Guest

Finding it extremely difficult to get the credit on flights AirAsia cancelled. Booking agent had to provide me with their ID and now "My Cases" is nowehre to be found on the BIG Loyalty website.

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02 April 2020 10:04:00 Journey

Journey : Guest : I've tried with both Chrome and Firefox browsers - cases will not load in either. Guess I'll try IE now. Looks like they want customers to just 'give up and go away'! Poor service for sure. Worked for me on opera browser Btw I was talking about the credit account page. It worked for me on opera

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02 April 2020 12:04:00 Outcast452

Ridiculous that people should have to try multiple browsers - how about for folk that are not technically minded?

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02 April 2020 11:04:00 Jerry

Still cannot load, tried chrome, firefox, edge, IE, and Opera all cannot load "my cases" page...

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02 April 2020 08:04:00 Journey

Guest : I've tried with both Chrome and Firefox browsers - cases will not load in either. Guess I'll try IE now. Looks like they want customers to just 'give up and go away'! Poor service for sure. Worked for me on opera browser

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02 April 2020 07:04:00 Guest

I am coming to this page in order to describe my horrendous experience with AVA and in consequence the Allstar service. When going through the comments, I understand that the majority, if not all, of your customers experience the same problems even if the majority of your current customers understand the situation: lack of transparency, change of conditions without properly informing, not refunding even when confirmed and worst of all not being able to properly talk to anybody ...definitely NOT a showcase of how customer service and care should be ! It might be clear that low-cost definitely NOT means min. standard quality. These current customers, including myself, will think twice before becoming your future customer. CC. The Star

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01 April 2020 11:04:00 Guest

I've tried with both Chrome and Firefox browsers - cases will not load in either. Guess I'll try IE now. Looks like they want customers to just 'give up and go away'! Poor service for sure.

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30 March 2020 02:03:00 Guest

Guest We four families have booked the tickets. It is around one lac rupees altogether. The flight got cancelled and now it is becoming a problem to get the refund. We have been trying to get the refund since so many days but of no use. I have seen so many people posting their opinions and the problems faced by them. Despite knowing this can't we take any action against them. It would be good if some human being instead of a robot from airasia would respond to this and solve the problem.

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30 March 2020 10:03:00 Guest

walau airasia u no buy insurance de meh don have money to refund us ah y my cases cannot load out deeeeeee

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29 March 2020 01:03:00 Journey

update:- the credit account page shows up when i access their site from a non chrome browser. seems like its not working in chrome. by the way cancellation was done by them due to covid-19 and its very sad that i couldnt get a refund to my bank. Anyway im happy that they at least credited the amount as credit to my airasia account

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29 March 2020 11:03:00 Journey

when i asked for a refund to my bank account they said they can only give credit to airasias credit account. it took a very long time to get hold of a live agent online.the chat robot decides whether to get you connected with a live agent or not. luckily it gave me a link.to chat with a real human. I quoted their website saying I'm eligible for a refund then they are telling me to check their updated terms which is saying only credit to account is available. What i learned here is that they can update their terms anytime and screw their own customer. Feeling helpless i asked them to credit to my account and now i received the email saying my account has been credited. Even though it says credited i have no way to confirm it because the website's credit account page isn't loading. It is really weird to not load only the credit account page while the rest of the website is working fine. i hope i will manage to load it today

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29 March 2020 07:03:00 Guest

That AVA thing sure is not helping at all!! I wonder who had that idea to change the cs with a robot. Like, seriously??!! You can never make a human being to communicated with a robot! It's make me even more frustrated with this current situation!!

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29 March 2020 05:03:00 Guest

I had a stop over flight (KL stop over) and they cancelled the flight when they decided to block the border. Even though you would be isolated to the transfers terminal, i thought ok, fair enough. So then i booked another flight direct between Bangkok and Australia, thinking no problem, it bypasses Malaysia. This was an expensive flight, which i was also informed had been cancelled. I was lucky to have funds to then buy another Thai Airways flight home and made it. But it seems the website was accepting flight bookings when they knew they would be cancelling flights, as i checked some time after all flights where cancelled, same routes, and after they called to advise. Anyone actually get a refund or credit yet? I have a feeling that that money is lost forever.

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27 March 2020 07:03:00 Guest

Having same problem here, can't get case check to load. Guess I'll give them benefit of doubt that's it's very busy right now.

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