AirAsia Discussion

21 January 2021 02:01:00 Dora

Alex : I received an email saying that my case is close 8 Dec 2020 but the amount did not reflect on my credit account until now 7 Jan 2021. Same issue here. Should I be more patient?

21 January 2021 07:01:00 Vikas Yadav

My web check in was successful (PNR: J5J7XD). However, instead of the boarding pass, it shows an error "You've checked in. Please proceed to the airport counter to get your boarding pass." How should I get my boarding pass

16 January 2021 03:01:00 Guest

I cant request for credti refund through AVA, I followed the steps from this link: support.airasia.com/s/article/How-do-I-u... But the response from AVA is different and i can't seem to submit my request. Anyone can help?

 

16 January 2021 01:01:00 Anagha

KRISHNANUNNI M : Hi, I am having enough amount in my credit account which I had recieved through flight cancellation during Covid. Now when I tried to book ticket using credit account, to use credit account option is not visible. Only card payment option available. I'm facing the same issue

15 January 2021 05:01:00 Ry

Guest : Ann Guest : I’m checking my credit account for today but no available is what I’ve found, Due to pandemic they cancelled our flight last august and instead of refund I’ll choose a credit account, at that time. I can’t believe this happening. How about our money? Me and my lawyer have reported it to the federal police. were gonna sue them for good Hi, did you managed to solve the issue? I need your advice since you've gone a step further to make a report.

15 January 2021 05:01:00 Ry

No flight to Korea thus I had requested for credit account about 6-7 times but all cases closed without getting my credit back. Anyone here having the same issue? Can anyone help?

07 January 2021 03:01:00 Alex

I received an email saying that my case is close 8 Dec 2020 but the amount did not reflect on my credit account until now 7 Jan 2021.

06 January 2021 05:01:00 KRISHNANUNNI M

Hi, I am having enough amount in my credit account which I had recieved through flight cancellation during Covid. Now when I tried to book ticket using credit account, to use credit account option is not visible. Only card payment option available.

05 January 2021 09:01:00 Guest

how to manage my unsuccesfull booking payment while my money has been deducted from my bank account .

05 January 2021 06:01:00 Guest

Deal Book API Failed

26 December 2020 03:12:00 Guest

I had credit point nearly RM 280 because my ticket was cancelled earlier this year. I tried to use the credit points to purchase a new ticket. My payment was unsuccessful. I tried to do do payment again, but the credit point was deducted although the earlier payment was unsuccessful, and I didn't use my credit points. What is the procedure to get the credit points back?

24 December 2020 05:12:00 Guest

Yeah I noticed this as well because it takes us to Kiwi’s server. So we can’t even access the proper system to use the credit account. No idea what to do Guest : The system is really suck. Have already logged in, but still ask me to log in again during payment, end up just showing "server error", can't log in at all. WTFFFFFFFFF

22 December 2020 06:12:00 Guest

I Cannot Use my Air Asia Credit Account but my amount debited from the account

22 December 2020 01:12:00 Guest

I tried to book a flight ticket and it shows that "Deal Book API Failed! Please try again later". Well, somehow the AVA is really sucks, cant solve problem at all.

22 December 2020 04:12:00 Guest

There are no pop up for me to upload my RTK-AG test report...

17 December 2020 12:12:00 Guest

The system is really suck. Have already logged in, but still ask me to log in again during payment, end up just showing "server error", can't log in at all. WTFFFFFFFFF

14 December 2020 07:12:00 Guest

Stuart : In March AA cancelled our flights, 2 weeks later they stopped flying here PER. Our fares were refundable. In April we receive an email offering refund/credit. telling us to log in to account and click 'ask airasia - Ava' chat, there we were given the option of refund or credit, we chose refund, time frame for refund was shown as 3 weeks. 7 months later still no refund and now they send us a 'no reply' email proclaiming we were successful in having our cancelled flights credited to our account.! So no refund and no way to contact them, no customer service email address or phone number, no way of contacting a real person, just their AI 'ask airasia - Ava' chat, completely useless. Honesty is in desperate short supply with this mob. If you've been luck enough to pay with Visa card claim a charge back, because there is no way you will get a refund. Expect this company to go belly up soon, their debts exceed their assets. Same here! Was told that refund has been paid months ago and case closed. No funds received to my mastercard account. When I can eventually get through to a human I'm told it's my banks fault (and other silly excuses). YUCK!

14 December 2020 04:12:00 Guest

Couldn't web check in due to system error

 

14 December 2020 04:12:00 Guest

Sir my PNR is GT98HY, Flight is from SXR to PNQ, Name Karche. Web check in couldn't complete due to system error

12 December 2020 09:12:00 GuestRonand B. Raiz

Unable to book ticket error code FOO1

11 December 2020 07:12:00 Guest

Ann Guest : I’m checking my credit account for today but no available is what I’ve found, Due to pandemic they cancelled our flight last august and instead of refund I’ll choose a credit account, at that time. I can’t believe this happening. How about our money? Me and my lawyer have reported it to the federal police. were gonna sue them for good

09 December 2020 04:12:00 Guest

unable to change payment choices

08 December 2020 04:12:00 Guest

Why i can't self check-in for the boarding pass? 😓

06 December 2020 03:12:00 Manish

Hi, I am unable to do web checkin for tomorrow,s flight

06 December 2020 02:12:00 Guest

I'm facing the same problem. I had booked my flight for March and they rescheduled it for june and finally the airline cancelled my tickets. I opted for credit account and since then Im trying to access the credit account page but it doesn't load. This is total fraud!

06 December 2020 09:12:00 Ann Guest

I’m checking my credit account for today but no available is what I’ve found, Due to pandemic they cancelled our flight last august and instead of refund I’ll choose a credit account, at that time. I can’t believe this happening. How about our money?

05 December 2020 05:12:00 Riduan

What mean authorization failed

03 December 2020 02:12:00 Guest

Cannot login because no mobile phone

03 December 2020 09:12:00 Guest

Guest : AVA decline my enquiry by keep saying mismatch detail. I checked few time but still rejected my report. i need to change my flight due to CMCO restricted. Do you able to resolve this?

01 December 2020 04:12:00 Guest

I cannot use my credit account to purchase my flight.

30 November 2020 07:11:00 Guest

I have same problem Guest : im having a problem when i want to login with my old account using google.. its asking about OTP code number .. my phone number is right but it didnt send anything to my message.. can help me out?

30 November 2020 06:11:00 Wth

Anyone know how to use your credit account? As it connects to kiwi to search and book flights, there is no option for the credit account and in fact wants a whole other kiwi account to sign into. Any option to bypass kiwi? The information provided on the site about using the credit account doesn’t take Kiwi into account.

25 November 2020 09:11:00 Guest

im having a problem when i want to login with my old account using google.. its asking about OTP code number .. my phone number is right but it didnt send anything to my message.. can help me out?

25 November 2020 02:11:00 Lisa

Why is my booking say pay when it's paid?

23 November 2020 04:11:00 Yamini Chandu Singapati

Why my credit account is not shown in payment page for booking Hotel+Flight? I tried to chat with AVA, human agent, none solved my issue and leaves the chat with out any notification; What sort of service you are offering; from one week I'm trying to book a hotel but proper and worst behaviour from airasia; I want to use my credit account to book and please show in payment page; If there are any website issue please solve and don't loose the customers; Email ID: yaminichandu.singapati@gmail.com

18 November 2020 05:11:00 Mr Arun Albin

I have tried many times to credit to my account but unable to do through AVA pls help

10 November 2020 11:11:00 Guest

I have the same issue. Whenever airasia website or apps connects to kiwi.com, I don't have the option to use the credit account as payment to my booking. Jen : I need help using my credit account on airasia but when booking it connects me to wiki and no option for credit account payment

03 November 2020 05:11:00 MichealHum

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03 November 2020 08:11:00 Guest

I cannot use my credit account in the payment section. It is showing temporarily unavailable. Please help.

30 October 2020 04:10:00 Guest

Nandita : Hi I am trying to book tickets via web and app everytime it goes to the payment option it goes blank , tried in phone and web still same problem .. installed app again deleted all cookies ...pls help FACING SAME ISSUE. I THINK THEY DON'T CARE ABOUT THEIR CUSTOMERS. I TRIED CALLING THEM, NO HELP.

30 October 2020 02:10:00 Nandita

Hi I am trying to book tickets via web and app everytime it goes to the payment option it goes blank , tried in phone and web still same problem .. installed app again deleted all cookies ...pls help

28 October 2020 02:10:00 Guest

AVA decline my enquiry by keep saying mismatch detail. I checked few time but still rejected my report. i need to change my flight due to CMCO restricted.

28 October 2020 10:10:00 Jen

I need help using my credit account on airasia but when booking it connects me to wiki and no option for credit account payment

26 October 2020 12:10:00 Guest

Varanasi : web check in is showing error at the last step Any screenshot? Or error message?

25 October 2020 07:10:00 Varanasi

web check in is showing error at the last step

21 October 2020 02:10:00 unggun

I cannot use my credit account to buy new tickets. Every time I try, it shows a pop up of "Authorization Failed". what authorization u mean?

20 October 2020 08:10:00 Anu

Im trying web check in but it is showing error like " You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in. " What should I do

03 October 2020 06:10:00 Guest

I cannot use my credit account to buy new tickets. Every time I try, it shows a pop up of "Authorization Failed". what authorization u mean?

26 September 2020 05:09:00 DK

credit account could only checked in website airasia, not in app mobile. airasia customer service response faster via twitter. that what i experienced.

16 September 2020 05:09:00 Suraj Kumar

I am getting this error while booking ticket in air asia website... after entering the guest details .. How to overcome this error and book ticket Error Code 999: Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 502 OK