AirAsia Discussion

26 December 2015 02:12:00 Gary Chx in facebook

In the past 3 months I have had my BNI Mastercard VCN payment consistently rejected. The first time I noticed it happening was September. Last month I called the service centre in Jakarta and they took the payment details and processed my booking. More recently I have tried to book more flights and after several attempts the payment was again rejected. I called the service centre again on 2 occasions last week and they have now changed things so no payment can be made by calling direct to them. They offer no solution other than telling me the system is overloaded and keep trying. It is completely ridiculous and unacceptable to be given such advice. The reservation management there should be looking for a solution and not passing the buck. Best thing to do....GO TO COMPETITOR AND DON'T GO AIR ASIA!

24 December 2015 04:12:00 Kwee Chee Ng

What a shambles with your booking system. I recently booked our flights and your server was not consistent. I kept trying and there was no message until it suddenly appeared a message saying "ERROR WITH OUR SERVER AND WE ARE LOOKING INTO IT" The following day I was worried that I couldn't book it on time so I asked my nephew from KL to book it for us. He booked it for us and we then received two emails on two different bookings. Now, its double booked and I tried to fill in the form but to no avail. I then had to ask one of the agent to fill in the form and the reply from Air Asia was they will reply within 24hrs. Well, guess what? NO NEWS FROM AIR ASIA. REALLY, TONY, ARE YOU SO DESPERATE TO HOLD CUSTOMERS DOUBLE BOOKINGS FUNDS TO MAKE INTEREST FROM YOUR SERVER ERROR"

22 December 2015 08:12:00 Guest

Guest : whenever i try to purchase it appear payment validation failed. so what happen ??

21 December 2015 07:12:00 Guest

Agree entirely...WORST EVER AIRLINE. NO TELEPHONE TO REACH THEIR CUSTOMER SERVICE. ONLINE CHAT? WHAT A * . WHY NOT AIR ASIA GIVE ME TONY'S WHATSAPP? Garrod : Worst possible customer service! They make it VERY difficult! Their e-form does not work. Their live chats ALWAYS says we are experiencing high volumes try later

17 December 2015 01:12:00 Garrod

Worst possible customer service! They make it VERY difficult! Their e-form does not work. Their live chats ALWAYS says we are experiencing high volumes try later

17 December 2015 09:12:00 Guest

I tried to make payment for flight from KUL to GOLD COAST. When clicked on Credit Card, Maybank2u etc... it says "Access Denied!"!!! This happened since 16 Dec 2015, what's going on!!!

16 December 2015 05:12:00 Guest

I tried to make payment for flight from KUL to SYD. When clicked on Credit Card, Maybank2u etc... it says "Access Denied!". What could be the problrm?

16 December 2015 12:12:00 Luci

Each time I get to the add ons section it takes me back to the main page - please help

16 December 2015 05:12:00 Guest

E form page is not working. How am I supposed to reply to emails via an e-form if the site does not work!????

15 December 2015 11:12:00 HO CHEE KONG

I have made my booking to Hong Kong on 17th.Jan.2016, but i didn't receive any email from Airasia? please advice

15 December 2015 09:12:00 Yuinnie

What wrong with online booking? The "Review and Pay"part can't continue, although I tried many times research and clicked "Read terms" and continue, but why still error asking me read the terms and check the box?

15 December 2015 06:12:00 Guest

Is Air Asia booking system down? Even the Contact customer service 1300 760 330 is disconnected?

14 December 2015 05:12:00 Guest

What the hell happened to the system?? Trying to check-in for the past 3 hours but still unsuccessful!!!!!!!

14 December 2015 04:12:00 Guest

Tried for more than 10 hours. Air Asia ruined my family vacation

14 December 2015 01:12:00 Guest

Air Asia, how can you sell tickets when your webpage does not work. Taking e- commerce to new lows. You should sack the board of directors now

13 December 2015 03:12:00 fred

tried booking flight, more than 10 times, everytime I thought i done something wrong, either select seat or no select foods, something..on payment, the whole thing re-start, i have to select destination again. Repeat 10 x

12 December 2015 07:12:00 Guest

Cant book flight online = customer lost

12 December 2015 11:12:00 Guest

i did wrong on my nasinality how must i change?

12 December 2015 07:12:00 Febian Hwong Shee Kid

I have to make a claim on the ticket becouse I had a problem during check in.. booking details AK 5646 Kuala Lumpur international Airport 2 (klia2)(KUL) 05 DEC 2015, 1625 PM (4:25 PM) TO MIRI (MYY) MIRI Airport (MYY) 05 DEC 2015, 1840 PM (6:40PM) BOOKING number :PJRP8H

11 December 2015 04:12:00 Guest

what a screw up. i used to think air asia was great. its gone downhill.

10 December 2015 02:12:00 Guest

Just terrible. Cancelled my flight at 16 hours notice and then offered me one on a different day causing me to rebook at significant expense with another airline at the last minute. Getting a refund is hard because there is no way to speak to anyone. Customer service is TERRIBLE. Will never fly again

10 December 2015 04:12:00 Bandi

You just lost a customer to your terrible website. Don't want my money? That's fine, I'll fly with another airline whose online booking works.

10 December 2015 02:12:00 Guest

Please do something with your web site. Until now I am still unable to book my flight!!!

09 December 2015 07:12:00 Guest

PLEASE HELP US! I'VE TRIED TO BOOK MY FLIGHT 4 TIMES TODAY AND IT STILL NOT WORKING!! GG AIR ASIA

09 December 2015 06:12:00 Guest

Filled in all the details for booking but when I clicked purchase, it goes back to the search flights again! Has been doing this for two consecutive days and I still cannot make my reservation! Do something to fix your terrible website

09 December 2015 05:12:00 Renny tasker

Trying to check flight status a night mare impossible

08 December 2015 06:12:00 Guest

Same problem as most of the others. You just go around and around in circles trying to make a reservation. It's astonishing that such a popular airline has such a useless website, and it seems to have been that way for ages. It just beggars belief. I also use Jetstar and Cebu Pacific without any problems. When is Air Asia going to get its act together. I'm searching for a flight with another airline now. Hello Air Asia ...wake up !!!! duhhhhhhhh!!!!

06 December 2015 08:12:00 Guest

whenever i try to purchase it appear payment validation failed. so what happen ??

06 December 2015 07:12:00 komtangi

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06 December 2015 02:12:00 Gustaf

Your website is impossible to book a flight with. Failed to book trying firefox, chrome, internet explorer and microsoft edge all with same results; random return to first screen, impossible to complete any seat reservations (page stuck),....

06 December 2015 12:12:00 Steffi

FAIL TO BOOK. TRIED 4 TIMES IT REFRESHED TO MAIN PAGE AGAIN .

06 December 2015 12:12:00 Steffi

Tried 4 times... whenever reach payment section.. it auto return to initial page. J3RL0

03 December 2015 01:12:00 Guest

Airasia, your website is still not working! Do you still want to stay in business or what??!

03 December 2015 07:12:00 E.

Online booking is broken again, endless cycle back to beginning of flight search during seat selection...

03 December 2015 05:12:00 Guest

Hi. I would like to complain on Air Asia's customer service. Having contact numbers only for AirAsia X and D7 flights are nonsense. I have some matters to ask that requires me to speak to someone and they have been telling me to only ask questions through E-form or Live Chat only, because they only accept calls regarding AirAsia X and D7. And its been 2 days since I tried getting on the Live Chat but I couldn't because of the heavy traffic. I know AirAsia is a cheap fare flight but please upgrade your service. Just because your flight fare is cheap doesn't mean you can give us cheap service. In addition, when I called, a lady gave a number that is not in service. Thanks.

03 December 2015 04:12:00 Guest

AA seems to be in total chaos. Are they going bankrupt ???

02 December 2015 07:12:00 Guest

I tried many times today to buy to tickets at the Air Asia site from Bangkok to Yangon and the credit cards were refused at least 6 times. My bank says my account is ok. What can I do to make this work?

02 December 2015 05:12:00 Guest

Hi, anyone? I have double key my surname in 'given name' and 'family name' will i still be able to check in smoothly?

02 December 2015 03:12:00 *

Hello, I also encountered "InProcessPaymentChanged : The payment to be validated has been changed by the client." when I tried to book a flight from KL to Maldives. I used an AU credit card and chose AUD as currency. This is what I did that has resolved the issue: 1. I've used IE instead of Chrome browser then I cleared the temporary internet files of IE (Internet Explorer) 2. I choose MYR currency instead of AUD Hope this helps. *

02 December 2015 10:12:00 Guest

Airasia, what is wrong with your website. I been trying to book ticket for days now. Fix it

01 December 2015 04:12:00 Guest

It has been two weeks trying to book a trip with you on your website.I tried 10 times a day.Please please please fix your website.So frustrating.

01 December 2015 12:12:00 Guest

STILL cannot book flights online...no wonder your losses are significant in the last economic reports!

30 November 2015 10:11:00 Guest

You online checkout is not working. Sort it out!

28 November 2015 04:11:00 Guest

i cant seem to book my flight tix online it keeps resetting to the initial page after i've reached the payment part. has been like this since yesterday

27 November 2015 06:11:00 Guest

Been trying for hours to book some tickets even got as long as to verify my card just to be set back....

27 November 2015 10:11:00 Stuart

I've wasted hours trying to book on the airasia website. Keeps crashing.....

27 November 2015 05:11:00 James Park

Good day Sir or madame I need your help and I called your service center many times for this problem, but the line was always busy and I spent too much of my cellular phone cost for just hearing your automatic voice message of "try again" . I really need any kinds of help. I quite wonder if you are still in service for Korea. That's why I'm trying to find any kinds of method to contact you. My problem is the refund issue for my reservation No. of A67KHV. I canceled the flight in decembe last year(2014) and got the confirmation from your staff that the 70% of refund process had been started. however, till now, I've got any refund for a year. I called many times for your service center and discussed this issue with your staff whenever my call was fortunately connected to your staff and got the answer of ' waiting little more' Around a couple of months ago, I got the answer that my refund was imminent and would be made soon, however, nothing was happened for my refund. It came to be almost a year from my first request of refund. I've got the headache for this issue for a year and I can't imagine that this kinds of service can be happen here in Korea in 2015. I really wonder if something should be missing. please check it again and get back to me or please ask your staff to take my call or call me to the phone NO. below. Thanks James Park Mobile: 82 10 2771 3837

26 November 2015 10:11:00 Guest

It has been 3 days trying to book a trip with you on your website and I am giving up will fly Virgin , you guys are an absolute joke ...

26 November 2015 06:11:00 Nandu

This app is useless ! One can't select the seat number., disappears while selecting ! Pls fix it otherwise remove ! Useless !

25 November 2015 11:11:00 Ghayes

if air asia can read ..read this ...yuor website doesnt work ..was broken yday and today ... sort it out if you know what your doing