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AirAsia Discussion

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18 March 2021 02:03:00 Guest

Missing missing missing credit account balance...all gone !! Air Asia cheating !

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18 March 2021 06:03:00 Guest

On Air Asia's online booking, i am unable to proceed to the next page despite all fields being filled out. At the bottom of the page there is a blue bar that insists all fields of guest details are completed and the continue button is not functioning. Despite all fields have been completed, access to continue is not given .

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17 March 2021 07:03:00 Guest

Nagraj Bhadani : Trying to web check-in , but not able to as the site gets stuck at health confirmation PNR no - E3Q17T. Ixb to CCU 10/3/2021 where you able to check in? if not what did you do?

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17 March 2021 09:03:00 Guest

Guest : I can't see my credit account balance and just called AirAsia and I was told that I will no longer be able to see or use my credit account as it has expired. Iit is not even a year, very frustrating, I lost AU$2736 Sir I have the same issue can you contact me at 9940449109

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16 March 2021 09:03:00 Guest

Shall we file a case ? DCF : My credit account balance is 0.00? I made a transfer to my credit account as an ex employee before i left the company and now its gone missing or is it one of the potential fraud cases from the company again? We purchased tickets with cash value and we had not choice to convert it to credit and now they rob our money in broad daylight? Im sure we can all unite and report this to tribunal court!

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16 March 2021 09:03:00 Fahim

Guys, please everyone cooperate for filing a case against Air Asia. They were stealing peoples money. Vanished credit wallet from the account and their web booking also not working. Its 100% Fraud.

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16 March 2021 07:03:00 Guest

Hi,why can't I view my credit account amount in AirAsia under credit account like last time?Although I can go through AVA to check the amount base on each booking number,but still no way for me to check the expiry date. It makes user more difficult in view our credit account. Please solve these issues due the credit amount expiry date is important to all of us to keep track on our credit account! Thanks

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16 March 2021 05:03:00 Guest

Last year Air Asia refused to returned cash for all cancelled flights due to covid 19 and MCO and converted the cash to credit valid for 2 years. Suddenly this year all the credit balance just disappeared. Whenever we check the result would show " failed attempt". Unable to chat with Ava and keep redirecting to the credit balance check section and the outcome for every check is the same - " FAILED result". What is going on?

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15 March 2021 11:03:00 DCF

My credit account balance is 0.00? I made a transfer to my credit account as an ex employee before i left the company and now its gone missing or is it one of the potential fraud cases from the company again? We purchased tickets with cash value and we had not choice to convert it to credit and now they rob our money in broad daylight? Im sure we can all unite and report this to tribunal court!

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12 March 2021 07:03:00 Kevin Wood

I am looking to apply for a FULL REFUND with Air Asia for my flights from Manila to Caticlan 25th March 2021 and return 4th April, as I am not allowed to fly from London to Manila due to the Coronavirus. I cannot find an appropriate phone number or email address to request this. I tried the Virtual Assistant and non of the option were relevant. Please, can anybody help? Thank you.

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12 March 2021 07:03:00 Guest

It has been weeks all of us noticed our credit balance is missing. AA did not want to refund last year and asked us to accept credit instead citing pandemic and loss of income. AA then allowed the credit to last for 2 years to make everyone happy. After one year passed - the credit balance just disappeared. When check with AVA , it will redirect to credit balance page. After keying in the details each time the result will show : " Failed validation. Please try again." So sad AA resorted to such a tactic to steal the credits to raise funds.

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11 March 2021 01:03:00 Diana Ong

I have a credit account and the credit amount seems disappeared. Checking with AVA but AVA is not helping. Can I report this case to KPDNKK?

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11 March 2021 01:03:00 Diana Ong

I have a credit account and the credit amount seems disappeared. It is not reflected during booking the ticket as well. Can someone from Air Asia give an answer!

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11 March 2021 11:03:00 Cindy Teoh

I have a credit account and the credit amount seems disappeared. It is not reflected during booking the ticket as well. Can someone from Air Asia give an answer!

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10 March 2021 03:03:00 Guest

I have a credit account and the credit amount seems disappeared. It is not reflected during booking the ticket as well. Can someone from Air Asia give an answer!

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10 March 2021 07:03:00 Guest

Hi, the web check in is not working. my flight is on 11th March 11:50am from Ranchi to Mumbai. Please help.

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10 March 2021 04:03:00 Nagraj Bhadani

Trying to web check-in , but not able to as the site gets stuck at health confirmation PNR no - E3Q17T. Ixb to CCU 10/3/2021

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09 March 2021 04:03:00 Guest

their checkout is hosted differently thus I believe we need to login again on that page, however, it keeps displaying `Sorry, we're having some issues. Try reloading the page.` and when I tried to login using my email the next display is a creation of account which is not successful as it then again displayed `Sorry, we're having some issues. Try reloading the page.` and when finally I have created my account, it's not redirecting me to the correct page which I should be logged in. another thing I am not even sure if my account is sync with their different host in checkout. This is crazy, user experience wise this is a fail!

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09 March 2021 12:03:00 Guest

How to fix the problem "Our fares may have changed" in airasia every time I try to book

AirAsia 
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09 March 2021 12:03:00 CHAN

I cannot view my credit account too, I want to see the amount there because I have cancelled 2 flights before and all gone to that account!!!

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09 March 2021 10:03:00 Guest

Amit Sharma : Air Asia not allowing users to book the tickets using the credit account. The same was confirmed by the call center. What to do now, of course no ans Amit Sharma : Air Asia not allowing users to book the tickets using the credit account. The same was confirmed by the call center. What to do now, of course no answers to that and the call center can shamelessly disconnect the call! Cheating in broad daylight!! And I notice here that they claim the web page is under construction.. Another blatant lie, will take it to customer tribunal and nodal officers. They need to learn to test customers with honesty or stop operations..

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09 March 2021 10:03:00 Amit Sharma

Air Asia not allowing users to book the tickets using the credit account. The same was confirmed by the call center. What to do now, of course no answers to that and the call center can shamelessly disconnect the call! Cheating in broad daylight!!

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09 March 2021 07:03:00 James Ang

Able to log into Big Member A/C without any problem but, attempts to check credit balance instantly got directed to Ava. No problem with entry re : flight numbers and names of passengers as guided by Ava. But, when Ava requested for Date of Birth it cannot be validated. Hence you would have to go through the cycle with Ava again until you come to DOB. My question , is AirAsia making it difficult for its customers or it is an error in the web design? I do have credit balance but no loger showing anywhere.

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09 March 2021 03:03:00 Supranee

I have got this during trying to reserve the seat via บินรัวๆ(newly unlimited pass). I don't know how can i reserve the flight if this happen all the time (I try more than 5 times). Please help me to use them properly. You can contact me via email, supranee_oui@hotmail.com Supranee

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08 March 2021 07:03:00 Nicole Inovero

Why cant I use any of my debit and credit cards in paying?

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08 March 2021 04:03:00 Guest

I am not able to log in to my Air Asia BIG member account to book a flight. I have a credit account that I would like to redeem while doing the booking. Unless I log in, I cannot use this money. The website is a total mess.

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08 March 2021 01:03:00 Elizabeth

Air Asia cancelled my flight from Kul to Melbourne on 14/3. I have tried to chat with Abang for credit account for my canceled flight. Still unable to do it after so many days. Please help me. Tks.

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08 March 2021 10:03:00 Guest

Guest : mg i cant find my credit we have 4800.00 in credit and it keeps going to chat with Ava wants going on ??? I believe your are from India. I'm also facing same issue. It's keep going to Ava

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07 March 2021 03:03:00 Renee

Hi,why can't I view my credit account amount in AirAsia under credit account like last time?Although I can go through AVA to check the amount base on each booking number,but still no way for me to check the expiry date. Please solve these issues due the credit amount expiry date is important to all of us to keep track on our credit account! Thanks

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05 March 2021 08:03:00 Bhushan Garud

Web check in of my AirAsia flight is not working.plz resolve the issue. My flight is on 7th March 2021

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05 March 2021 12:03:00 Guest

The credit balance is still having issues. All credit is still missing. When will this be rectified? I just hope our credit will not be lost forever...

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04 March 2021 12:03:00 Guest

I checked the website a moment ago and clicked on my name. under my name i can see my BIG member ID, my BIG points , my Status en under my status i see credit amount 4141,17 usd. It was not there before so i immediatly 7made a screenshot. Try it maybe you see that too.

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03 March 2021 11:03:00 Guest

There is no official statement from Air Asia that your credit balance tab is under maintenance. Please take this matter to resolve this issue and make my credit balance reinstated immediately or else I will have no option but to resort to a legal route to get my money back

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03 March 2021 11:03:00 Joshua

Guest : Since last weeks i have received numerous reports from friends and family that credit account section is not accessible. Until now there is still no solution. What a group of incompetence apes I have send several mails and called their customer support but to no avail. I could utilize some of the credit account monies in Jan 2021 for flight tickets but cannot access it from 1st Feb, 2021. I am planning to approach the consumer tribunal for redressal Guest : Hi @wagiman, you will not be able to view it for now as the credit account page is under maintenance and the relevant team is in the midst of rectifying the issue. They are working hard to ensure the page is accessible soon. Thank you for your continued patience -ili

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03 March 2021 10:03:00 Guest

Since last weeks i have received numerous reports from friends and family that credit account section is not accessible. Until now there is still no solution. What a group of incompetence apes

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03 March 2021 07:03:00 Guest

YES! MINE ALSO CREDIT ACCOUNT SECTION DISSAPEAR AND CONNECT ME TO AVA.I DONT WANT TO CHECK WITH AVA! PLEASE BRING IT BACK TO WEBSITE SO WE CAN CHECK OUR CREDIT ACCOUNT WHENEVER WE WANT. THATS OUR MONEY!

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03 March 2021 06:03:00 Guest

Credit balance has disappeared. Hope AA will rectify this asap and not clear all credit due to financial difficulties. Something is going on as for several days unable to view the credit balance. What about the expiry date if this continues as the credit balance will be forfeited. Hope AA will make a public statement.

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03 March 2021 05:03:00 Guest

Until when your credit account service not okay ? Pls tell us, we have a money to redeem from you... Its so ashame to fly in your airlines! Your service is not GOOD!

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03 March 2021 05:03:00 Guest

I'm trying to change my flight date and paying it with the balance on my credit account but it said "unable to process your credit account" ? Seriously? Im on a hurry to book a flight . You said , anytime we can use it to book our flights then what happen now? Can someone explain it to me. ASAP!

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03 March 2021 03:03:00 Guest

There should be an official statement about it. Its regarding customers money. Sighs Guest : Hi @wagiman, you will not be able to view it for now as the credit account page is under maintenance and the relevant team is in the midst of rectifying the issue. They are working hard to ensure the page is accessible soon. Thank you for your continued patience -ili

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02 March 2021 09:03:00 Guest

I have about RM15K in the credit account. Now seems disappeared! Can some one from Air Asia give a answer!

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01 March 2021 12:03:00 Guest

I was traveling in Air Asia flight PNR no- I5-546 on 28 of Feb and was really dismayed and distressed by being harassed by one of your ground worker at Delhi Mr. Anmol Mishra. He misbehaved and harassed me, raised the voice and kept on fiddling with everything, and took inordinate time at check-in. You are requested to check the CCTV at around 9:50 am. We reached the counter. He humiliated me and harassed me and didnt listen to a word. I was carrying a 27 kg check-in bag and 11 kg cabin bag under booking number S6Z16A which had two tickets one for me and one for my son who is 3 years old & my Mother in Law was traveling with us under M5SG9A. She was having one check-in baggage of 11 kg and 1 cabin baggage of 7 kg. He told me that my cabin baggage is excess I told him I have another cabin baggage, for check-in bag, I will take it out and I will shift my sons belonging including his sweater and food in another bag, as we were allowed to carry 2 cabin bags. But without listening to a word he did whatever he wanted and took my card forcefully and told me to enter the pin else he will not let us check-in. He said we wont let you board even in the plane if you say anything. He didnt let me even take the lunch for my baby. As it was a morning flight my son was hungry, he didnt allow me to even take food out of the bag. My 3-year-old son asked for food and a Co Passenger gave me a biscuit. After the flight, my son was shivering with cold as his sweater was in the supposed cabin luggage and I didnt have anything to cover him. He took my cabin baggage forcefully and made it check-in baggage. He told me it is 11 kgs so cannot be cabin baggage. I told him I have another bag I will shift my sons belonging in that and make it another cabin which was my right. He denied it repeatedly and said he wont let me check-in, just to GRAB MONEY. It is cheating. I repeat it is cheating. I was disappointed. I would also like to file an FIR against Anmol Misra on charges of harassment and cheating. Everything is on trust and this broke my trust. I have paid excess baggage of 12 kgs without even having it for ₹5998. I want a refund and an apology from the ground worker. I can attach any document in support of it. Above all please provide all the details of the groundworker so that FIR could be lodged against him.

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01 March 2021 11:03:00 Guest

I am unable to check in since last couple of days. The website is unresponsive, the chatbot Eva is worthless and customer care doesnt receive calls even after on hold for more than 30 mins. Never to select Air Asia for future travel. Really pissed off.

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01 March 2021 03:03:00 Therese jean ochooc

I need to talk to an all star

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28 February 2021 11:02:00 Komal Ratogi

The checkin is not working . Please help me out with this . My flight is at 2 pm 1st March 2021.

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28 February 2021 11:02:00 Guest

I have about 10k in the credit but now disappear . How to go about it

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28 February 2021 11:02:00 Guest

They harassed and snatched my cabin baggage and made it cabin baggage .. Without taking my consent..The person name is Anmol Mishra.. He didnt let me take my 3 year old sons food.

AirAsia 
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28 February 2021 10:02:00 Guest

Guest : Hi @wagiman, you will not be able to view it for now as the credit account page is under maintenance and the relevant team is in the midst of rectifying the issue. They are working hard to ensure the page is accessible soon. Thank you for your continued patience -ilireplied by airasia

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28 February 2021 10:02:00 Guest

Hi @wagiman, you will not be able to view it for now as the credit account page is under maintenance and the relevant team is in the midst of rectifying the issue. They are working hard to ensure the page is accessible soon. Thank you for your continued patience -ili

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