AirAsia Discussion

20 January 2016 09:01:00 sam

hi airasia, am having problems with booking not paid in full in your website too for the past hour pls do look into it asap thanks.

20 January 2016 08:01:00 Guest

I've tried so many times to book my flight tickets but everytime "payment validation failed" wth i called the bank they said there was no problem with their system. Airasia pls fix this asap! So frustrating urghhh

20 January 2016 07:01:00 Guest

AIRASIA have been trying to make a flight booking for the past 23 hours! All websites to book with airasia also are not working when it comes to payment.... Sort your * out!!! No wonder people don't like flying with you

20 January 2016 07:01:00 Guest

I will book another air line...this low quality IT with Air Asia just pis#es me off...did ISIS in Malaysia take over?????

19 January 2016 06:01:00 WRrr

Any idea why airasia keep asking me to choose correct departure city...i key in the right city and booking number but it still aski me to choose the correct departure city. Been trying this for hours now

19 January 2016 01:01:00 Guest

Very unhappy with the system. I made a booking yesterday Payment has been done. I received on my mailbox the booking confirmation with all the details. Now I want to change the time of the flight since one one hour, but my mail address is "unknown" so no way to go further... It is very, very irritating... !!! What am I supposed to do ?? What's the point to do advertising to bring customers if you cannot proper care of them... I forgot to say that I did my booking from Europe.

17 January 2016 06:01:00 John

AirAsia - World's Best Low-Cost Airline??? probably worst airline and wonder how this dumb airline got Best airline? AirAsia website and booking sucks big time.. really irritating to book as it contains too many bugs and unable to complete the booking.. i tried in multiple latest browsers and unable to get thru. Get the UAT right before updating in production environment. you should fire the UAT and IT delivery team..

16 January 2016 07:01:00 Guest

Payment failure... U want to solve this problem asap? I read this Posts for days! Extremely frustrating!!!

15 January 2016 07:01:00 FANS

PAYMENT VALIDATION FAILED .... HOW TO SLOVE IT?

15 January 2016 06:01:00 Guest

Note: InProcessPaymentChanged : The payment to be validated has been changed by the client. It mean succes for booking?

15 January 2016 09:01:00 Duraisingam

I'm seriously pissed with Airasia online booking and their website. I hope i can have their contact number to scream at them or their bosses.

14 January 2016 02:01:00 SURESH KUMAR SADASIVAN

Shows error message as "airAsiaCompanyContact.EmailAddress:Required " when I tried for online booking. What's it?

14 January 2016 11:01:00 Disgruntled Traveller

The website has become unresponsive? Wonder how much millions is gonna cost AirAsia. Pathetic. I'm going to sell off all the stocks. Going to book with MAS or Malindo. There is not only one fish in the sea.

14 January 2016 03:01:00 AyuRemie

Booking online on AirAsia had always been a breeze, fuss-free, smooth & convenient experienced untill January 2016! Spent 5-6 times anxious, frustrated & panicky moments since 8th Jan & again 13th Jan 2016 to book as husband needed to travel urgently to/fro Bandung/Singapore. Everything seemed normal till last step i.e. "Payment Page". After the "Pay" selection, page kept going back to the "Payment Page" instead of the "Confirmation Page - Booking is Successful" Kept checking for hours till days later for any flight confirmation/itinerary in email/inbox BUT received none. Called banking company however no deduction/payment made from AirAsia for those multiple payment attempts. Nevertheless, ended up with a successful booking of AirAsia flight BUT made possible via "TRAVELOKA" apps which can be downloaded easily.

13 January 2016 04:01:00 Guest

payment failed. live chat ppl cant do anything. helpless!!! cant check in as u dont let me pay!!! and wan cancel the meals... cant!!!!!!! WT.......

13 January 2016 04:01:00 Guest

payment failed. live chat ppl cant do anything. cant check in as u dont let me pay!!! and was cancel the meals... cant!!!!!!! WT.......

12 January 2016 01:01:00 Guest

I had many problems again and again last year trying to make bookings on AirAsia website. I sent email complaint but never got reply. A few weeks later when I again had problems I called the call center to make a booking; I happened to mention my email complaint and they looked it up - they said it was 'closed out'. It does seem that AirAsia really do not care at all. Today I made a successful booking, but now cannot check in online - website seems to be down......here we go again ! Last year I was given an 'alternative website for bookings' (booking2.airasia.com), and it worked well. I was told that it was 'more stable', it still seems to be operational today - unlike main site, but I recommend checking with call center that it is still recommended for use. In difficulties I have made telephone bookings and have found the (thai) call center helpful and efficient. Not really a solution, but it is actually much faster and less stressful when the website is not working right. Because of the website problems, I now use Thai Lion Air whenever I can - only a limited number of routes, but I have found bookings very easy (mobile too) and all other aspects of service as good, or better, than Air Asia. They include some free checked baggage, which I think AirAsia does not. I hope this might help others a little.

12 January 2016 05:01:00 Guest

Stupid system, booked the ticket for nearly 1 hour only successful and now even web check in failed!!!

11 January 2016 08:01:00 Shy

"Payment validation failed". Again and again and again. I've never had this problem before. May i know why?

11 January 2016 02:01:00 Guest

Am trying to change my premium Flexi flight date online and also by phone via Jakarta Air aAsia - flight is now changed but website is demanding full fare not the price difference. Air Asia 5 day turn around email contact not good enough. Online live chat busy all day and not useable.

11 January 2016 11:01:00 Guest

BookingNotPaidInFull : BookingNotPaidInFull WTF IS THIS

11 January 2016 11:01:00 Guest

"Payment validation failed" again, again and again. May I know why? Problem with my card or website?

11 January 2016 05:01:00 Guest

Is the website down?? I cannot book flights. It saying the website is down and sends me back to the homepage. When will this be resolved??

11 January 2016 05:01:00 Guest

Hello All, After sel ect the date and flight to travel fr om KL-Surabaya-KL, the "continue" icon is not working. Means cannot continue to next step to select the seat. Is the system down? Thanks

11 January 2016 05:01:00 Guest

Is the website down?? I cannot book flights.

11 January 2016 12:01:00 MateyPL

hello everyone, I have a problem and I need advice/solution. On 6th Jan I did web check in for one flight - I input passport details, and finished it without problems. Today on 10th Jan I did web check in for other flight but it did not asked me about my passport details so I thought it will be get from previous check in. I checked boarding pass that they sent me to my email and on the boarding pass there are NO passport details. Do I need to have passport details on boarding pass to fly? If so - how can I add this passport details? I checked Manage my booking site but there were no such option.

10 January 2016 06:01:00 Guest

Can't add baggage. The website thinks that I've got an incorrect card number. Reconfirmed about 10 times, but no luck

10 January 2016 06:01:00 Guest

I have tried several times booking premium seats and cannot complete the booking because I have to sel ect what complimentary meal i would like. Problem is, the meal selection is not displayed fr om gold Coast to kuala Lumpur and will not let me proceed any further.

09 January 2016 05:01:00 Guest

Same here, it's happening to me to, tried for 2 hours!

09 January 2016 09:01:00 Guest

The Airasia apps fried not work as it cannot connect yo the server. I small urging iPad iOS 7

08 January 2016 07:01:00 Your Ex Customer

i give up. ive tried so many times to book flights and I fill out all of the details and then get a "the payment to be validated has been changed by the client" message. i have contacted the bank cust service they said my card has no prob. it's your system Air Asia!!

07 January 2016 10:01:00 Tony Lau

AirAsia should really look into the website and mobile app. It take thousands time to refresh and reload in order to complete 1 booking. Tried with several computer and web browser did not work. For the mobile app, when booking premium flex, the free meal and baggage still consider charges when added up at final total. How can the airline just ignore all these trouble for so long, I found this started 2 months ago.

07 January 2016 10:01:00 Guest

Have tried repeatedly to book a flight from Australia in May 2016 and the web and app show no flights for days either side available, there is obviously a big problem

07 January 2016 07:01:00 Nicholas

I would be fascinated to know how many millions of Ringgit this is costing airasia. They don't appear to care. I have been having problems for months. Tried 3 computers, 4 browsers and 2 different creditcards.

06 January 2016 01:01:00 Guest

Air asia mobile app not allow me to make registration. Error occured while making new sign up. I tried password many times to create sign up but every time showing error. I tried Welcomee1 password but showing error.

06 January 2016 04:01:00 Kelly

I have 6 flights coming up plus 10 flight sectors for my family And the Air Asia App now says I have no flights coming up or any In the past...5 in the last 2 months... Was not like that a week or so ago!!!

05 January 2016 05:01:00 Bad

Is there any problems with your system? This will be my 5th. time trying to book tickets for 5 persons. After keying in passenger details press continue and it was redirected to homepage. So frustrating...........

05 January 2016 12:01:00 Guest

Guest : Air Asia website is still unacceptable. It keeps jumping back to the homepage during booking. Used Safari and IE and both platforms have issues. Very poor standard from a business that has used online bookings for a number of years now and still cannot get it right. When I spoke with customer service, they were oblivious to any problems. I'm having this problem "Validation : airAsiaCompanyContact.EmailAddress:Required", during those times i'm not kicked back out to the homepage! this is so frustrating!

04 January 2016 02:01:00 Guest

Air Asia website is still unacceptable. It keeps jumping back to the homepage during booking. Used Safari and IE and both platforms have issues. Very poor standard from a business that has used online bookings for a number of years now and still cannot get it right. When I spoke with customer service, they were oblivious to any problems.

04 January 2016 10:01:00 Guest

I am not be able to load the first page completely using chrome and IE also...what happen ya?

04 January 2016 07:01:00 Guest

Guest : Usha devi : while booking error rised as given "BookingNotPaidInFull". Kindly let me know what is exact problem for this error ? Hi Usha, I keep receiving that message too! Did you have any answer? I'm facing the same problem as well :(

04 January 2016 12:01:00 Guest

AirAsia internet site not working - not active. Is anyone else experiencing the same problem, have you used different browsers same problem. Can you confirm when your site will be up and running.

03 January 2016 06:01:00 Guest

Please ensure your website is fully function before let anyone do booking. I have always encounter website page error before complete the bookings. Hope you have someone whom with experience to correct it.Airasia website has been having this problem for 2 to 3 months ago until today.

01 January 2016 11:01:00 Guest

Usha devi : while booking error rised as given "BookingNotPaidInFull". Kindly let me know what is exact problem for this error ? Hi Usha, I keep receiving that message too! Did you have any answer?

30 December 2015 07:12:00 Guest

I am not able to book tickets from airasia site is there any problem right now with this site? After entering passenger details upon click on continue it is redirecting to home page. Any one facing similar problem?

30 December 2015 06:12:00 Guest

We had double payment problem so we looked to the live chat for a solution, they gave us the e-form, which we promptly filled out. When we clicked the submit button, it refused to send! Then we tried on another computer and the form won't even open. Do they want us to live chat again to tell them their e-forms aren't working?

29 December 2015 09:12:00 Artie

Got right to the point where it was supposed to process my payment, and it crashed with an error message that looked like it had been concocted by a child. If there is a point in the booking process where you really want to p*** people off, it would have to be the part where your debit/credit card is charged. Unlike some, I've had a pretty good experience with AirAsia over the years - my guess is that they simply arent coping with the massive increase in budget travellers from India and China. Given that these are the folks who dont believe in paying for their 20kg (right ..) bags, I guess I'll just have to go back to Jetstar. I hope AA gets their act together soon.

28 December 2015 05:12:00 Guest

Guest : Re contacting onlne chat, and get a "online chat experiencing high volumes. Try later, or email us." I emailed a couple of hours ago; no response yet./QOUTE] At 5:46 p.m., Air Asia respnded: "We will provide a more substantive response to your problem and an appropriate resolution within 14 days." Reassuring. Not.

28 December 2015 01:12:00 Guest

Advised by travel agent to check in online. Online appears to be offline.? I get the process started, but it stalls with the rental car request page. I try onlne chat, and get a "online chat experiencing high volumes. Try later, or email us." I emailed a couple of hours ago; no response yet. I trust that check-in at Don Muang airport is working tomorrow.

26 December 2015 03:12:00 Usha devi

while booking error rised as given "BookingNotPaidInFull". Kindly let me know what is exact problem for this error ?