AirAsia Discussion

16 April 2016 08:04:00 aleorso

I can't complete my booking. When I press process, ( the final step), nothing happens. I have been trying to book a flight for 2 days! Is something wrong with website?

16 April 2016 01:04:00 Guest

I can't complete my booking. When I press process, ( the final step), nothing happens. I have been trying to book a flight for 2 days! Is something wrong with website?

14 April 2016 03:04:00 Guest

Can`t book a flight. bookingNotPaidInFull. Help ?

06 April 2016 03:04:00 Guest

Can't pay on either the website nor the app for iphone. After I enter the verification code (the one the credit card company sends to my phone to input on the site), it just goes back to the previous payment page and makes you repeat it again and again never ending. AirAsia needs to fix this, it has been going on for years. I had to purchase from third party app (or purchase a different airline all together), but I can't get Big Points on it, and I can't buy add-ons from the website either, says I don't have a booking. I have to call in or physically go to an AirAsia office. SUCKS!!!

06 April 2016 10:04:00 007

'bookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete' how do i solve this?

05 April 2016 11:04:00 William Holland

I have tried to book a ticket repeatedly on my iPad from Krabi to Bangkok but the Webb site refuses to let me purchase.

03 April 2016 11:04:00 w.lahiru nimantha thamel

2016 may 04. i want to go malaysia this day. But missing to my ticket. What i do?

02 April 2016 11:04:00 BARRET

RE reservation LEID3J for 7 guests , i have not received e mail confirmation with payement on my email box jabarret@sfr.fr Please can you send it . Best regards / Jacques BARRET

02 April 2016 09:04:00 Guest

I have tried booking tickets online today and at first my 2 credit cards were declined (though i filled all correct information), then it was pending, then it kept saying"BookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete" What does it mean?

01 April 2016 08:04:00 Guest

what does: Inprocesspaymentchanged : the payment to be validated has been changed by the client, means? does that mean they already charged the price of the ticket?

31 March 2016 08:03:00 Guest

The online booking, check in and paying system of AirAsia SUCKS. It doesn't work properly

31 March 2016 08:03:00 Guest

DON NOT EVER take Airasia flight if you need to transit. The flight keep delaying and they just simply push you to their next flight without any consideration if you need to be arrived at destination on time. No compensation or FULL REFUND option.

30 March 2016 07:03:00 Vie2

What happen with Air Asia web check in. Been trying many times but failed, the page directing to the error announcement

26 March 2016 10:03:00 amy tan

my booking got trouble that i cannot webcheck in as my email address which register in AirAsia suddenly invalid in the system. I tried to look for solution for about a week still cannot get anyone to help. my flight on 16 Apr 2016. help ! Help ! help! how to personally contact airasia

18 March 2016 06:03:00 Guest

I've been trying to book tickets in Air Asia website with ALL my credit cards and transitions are not complete. Either Visa and Mastercard, after directed to the "verify" page (where I get an SMS with a password to complete the transition), when I get back to Air Asia homepage, I get this message: "BookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete" My credit card says there is not anything in the system blocking it (a possible anti-fraud tool), so it's an Air Asia problem. Not sure what to do. All information I provided was 100% accurate.

17 March 2016 11:03:00 kali

i tried few times to book my flights but unable to do so. once i choose the date, and location the page straight away lead me waiting room and from there the page keep loading like there is never ending.

15 March 2016 12:03:00 Guest

After I click PAYI get this: "Note: • SkyPayExceptionThrown : The payment system has reached an exceptional condition Please advise

08 March 2016 01:03:00 Guest

my debit card had no problem why does it appear BookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete

29 February 2016 10:02:00 Guest

Any body knows how to supersize the luggage . Airasia took out the option for baggage allowance. Anyone!! Know how to deal with this matter.

25 February 2016 06:02:00 Guest

After I click PAY in Internet Explorer I get this: "Note: InProcessPaymentChanged : The payment to be validated has been changed by the client." After I click PAY in IE: "Note: • SkyPayExceptionThrown : The payment system has reached an exceptional condition

24 February 2016 05:02:00 Guest

Hi, Need your advise. I dont have surname in my passport & other travel documents,may I know what should I indicate in the frist & surname column for AirAsia booking.

24 February 2016 08:02:00 saikat

Dear Sir, I am Travel Agent In Bangladesh. I would like to Trade in Same sector. But Your do not get information. I want to communication.

22 February 2016 06:02:00 Joe sofi

I have been trying for hours to book a ticket From K L to Gold Coast what is the problem

18 February 2016 08:02:00 fatimah ismail

Iam trying to make a payment and iam not able, I get this message: BookingNotPaidIn Full :there is balance due on your booking Guest : Guest : Guest : I am trying to make a payment and I am not able to; I get the following error message: BookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete.

17 February 2016 10:02:00 Guest

Guest : Guest : I am trying to make a payment and I am not able to; I get the following error message: BookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete.

16 February 2016 03:02:00 Guest

Guest : I am trying to make a payment and I am not able to; I get the following error message: BookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete.

16 February 2016 09:02:00 Guest

After I click PAY in Chrome I get this: "Note: InProcessPaymentChanged : The payment to be validated has been changed by the client." After I click PAY in IE: "Note: • SkyPayExceptionThrown : The payment system has reached an exceptional condition" WTF????

16 February 2016 08:02:00 Guest

Cannot use app. States "your session has expired." Tried delete app and reload. Same issue.

15 February 2016 08:02:00 Guest

My payment using internet banking went thru, yet there is no confirmation of my flight booking. Trying to engage their live chat support, yet have waited for 2hours still not coming to my turn. Search through the website, there is no email contact for me to do further clarification, left helpless without knowing how to proceed.

15 February 2016 07:02:00 Guest

Guest : I have tried payment for 4 hours, totally I've encountered a variety of error messages.. I am sad because I need this for an urgent flight tomorrow (already become today), already packed my luggage :'( I've read the comments below. Many people had this problem. I have cleared cookies (from laptop), tried Internet Explorer and Chrome but still can't pay. Until last year, I'd been using air asia several times, sometimes I encountered payment problem but not as bad as this time. I intended to use Air Asia again throughout this year. Is this payment problem started from the new year? Please help us.. Got same problem. Need to add baggage, but still got the same error message. It has been the whole day i've tried to add baggage. Pfft

13 February 2016 07:02:00 Chuah Wei Loon

Hi AirAsia, I went for the airasia cabin crew interview on the 30/1/2016 and they called me to check my email for the results 2 weeks after the date of interview but till now i still have not receive any news from airasia.

11 February 2016 09:02:00 Guest

I have tried payment for 4 hours, totally I've encountered a variety of error messages.. I am sad because I need this for an urgent flight tomorrow (already become today), already packed my luggage :'( I've read the comments below. Many people had this problem. I have cleared cookies (from laptop), tried Internet Explorer and Chrome but still can't pay. Until last year, I'd been using air asia several times, sometimes I encountered payment problem but not as bad as this time. I intended to use Air Asia again throughout this year. Is this payment problem started from the new year? Please help us..

11 February 2016 02:02:00 Guest

I booked two passengers on Airasia flights from Hong Kong to Bangkok, the money came out my account but I have not received confirmation form them. I have since emailed twice with no response. When k use the eform it doesn't seem to be working either... What do I do, any suggestions??

09 February 2016 04:02:00 Guest

Air Asia default for web checkin is female, I am a male, tried, but not working

09 February 2016 12:02:00 Guest

I am trying to make a payment and I am not able to; I get the following error message: BookingNotPaidInFull : There is still a balance due on your booking. Please add another payment to complete.

07 February 2016 12:02:00 Guest

having problem doing web check in, runtime error appears after continue at the third stage which is "add ons"

07 February 2016 01:02:00 Guest

got my confirmation acknowledgement ffrom 7-connect. and still my booking is cancelled.. i check my aireasia account but i cant find my booking.. what should i do..

05 February 2016 04:02:00 Azli

These two days air asia have problem with the flight date.. I already twice need to change the ticket.. If you not aware and caution when you want make payment via mobile apps, the date not synchronise with your date... It one day after.. Please be careful when you make payment..

04 February 2016 12:02:00 SACHIN AMIN

NEED TO TALK ABOUT XE3TVP

02 February 2016 08:02:00 Guest

Sir plz tel what is upper case and lower case i cant put my password plz tel me any example

02 February 2016 06:02:00 Guest02

I have always had problems with this airline company. Payments take multiple tries to succeed and it's really frustrating, considering how the prices always go up. I don't think I would ever want to fly with this airline company again.

01 February 2016 04:02:00 Guest

Hi, I received InProcessPaymentChanged : The payment to be validated has been changed by the client.. This has been took me more than half hour and still pending!!!

29 January 2016 12:01:00 Guest

I have been trying to make purchase several times today and triggers error message saying "Internal server error..." Please confirm if it does

27 January 2016 06:01:00 Ravi Shekhar

I am trying to book flight from New Delhi to Singapore. I am in the last step of booking, i.e. making a payment, I choose Net Banking as the option and proceed with the Purchase. It shows server error saying a bug has been caught on our server. I have tried on different browsers and several times. Customer care representatives have not been able to resolve the issue or provide an alternative mode of payment. I don't want to pay via credit/debit card because it is charging Rs. 4000 as the processing fees. I hope AirAsia is not trying to force it's customers to pay extra 4k bugs. Please help.

26 January 2016 04:01:00 Guest

Having problem check-in online for the last 5 days. The webpage does't allow me to choose my gender. Male is the default gender and I simply could not click into the button to choose "female". I tried to use web check-in on a different date with a desktop computer instead but still, same problem. I have updated all my java add-in so I am pretty sure the problem is at their end, with the website design. I have submitted a complaint about 5 minutes ago but after I clicked the "Submit" button, the webpage brought me back to an empty e-Form without any message that my submission has been successful or not. This is frustrating.

25 January 2016 05:01:00 Guest

I have been trying to web check in last 3 days but unsuccessful as I keep getting message that web page cannot be displayed. What is happening?

23 January 2016 02:01:00 Jacob Vedharaj S

hi all, kindly clear cache and that fix the issue of air asia booking or you can try using incognito mode in chrome

22 January 2016 09:01:00 Jacob Vedharaj S

i am experiencing this problem from morning

22 January 2016 06:01:00 Guest

Samia : Same problem. Been trying for 3 days to finalise payment. Extremely frustrating!!!!!! ... And meanwhile prices are going up an up.. Do you experienced problem after trying to make payment? Mine key in infor for payment, it goes back to book flight. No confirmation...nothing...wth!

21 January 2016 06:01:00 Samia

Same problem. Been trying for 3 days to finalise payment. Extremely frustrating!!!!!! ... And meanwhile prices are going up an up..