AirAsia Discussion

10 June 2021 06:06:00 Guest

Guest : Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyone’s time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes I received this email too. I'm not sure. Now they are asking for photo ID.

08 June 2021 07:06:00 Guest

my airasia credit is showing when i login. i tried to use it to buy a domestic flight but its not showing any option to pay with the credit amount.

07 June 2021 11:06:00 skye

its already 1 year but the refund where not yet reflected back to my credit card? and upon checking my account the ongoing follow up is closed already? how come? please I need my refund, its was not mine.. :(

07 June 2021 06:06:00 Guest

My airasia credit disappeared too. They did not reimburse my booking directly to my bank account, instead gave me credit, however there is no way I can use the credit on their site. No past bookings visible either. What should we do?Ava shows me credit for my booking but not when I login to my account.

06 June 2021 01:06:00 Jovi

My AirAsia credit disappeared too. Can't find in my log in account. How to get back?

02 June 2021 12:06:00 Sabine

Waiting more than 8 months to get approved refund from Asia airlines. What can I do?

01 June 2021 11:06:00 Guest

Hi My credit account doesn't show

28 May 2021 04:05:00 Raj Kishore Barman

Why is my credit amount not shown in my big member account? How can I convert it into cash?

26 May 2021 01:05:00 Guest

Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyone’s time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks.

26 May 2021 07:05:00 Guest

I've been told by Airasia any flights offered through partners cannot be purchased with AirAsia credits. You are best to ask for a full refund and get it refunded back. Would be the best solution. Dont ever purchase flights from these guys.

26 May 2021 05:05:00 Guest

End Chat Mogan S: Hi, how may I help you? Me: Hi there Me: Ive been tryingto use my credit account to pay for flights - there is no option to use it Me: are you able help here Mogan S: can we have your member id ? Me: 7100128645 Mogan S: Pertaining your inquiry for booking: we are having some technical issues with the credit account and it is a known issue . Our ICT team is rectifying it. We may advise you with a temporary solution 1- Guest to check the CA balance at the end of the booking process (payment page) OR 2- Please edit the home address on your profile and ensure there is no special character “ @, - once removed it, click SAVE. Now you will be able to view the Credit Account page OR You may also check via AVA : Log in to airasia.com 2. Chat with AVA. 3. Type 'Check Credit Account Balance' 4. Select/type 'yes' to proceed. 5. AVA will provide the credit account balance. Me: sorry i dont understand what that means Me: can i book it via the website or note Me: is there a problem with the website ? Mogan S: We are currently having some technical issue for paying with credit account . This has been reported to our ICT and they are checking on it. The above is the temporary solution Me: I see Mogan S: Rest assured these things are being looking into and will be rectified soon Me: I need to book flights are there any other options to get our fligths booked? Me: thanks Mogan Mogan S: This is an on and off issue , we me ask you to keep trying. If you still have the same problem after 24 hour's , please advise us and give us the latest screenshot of the error Me: ok who is the manager I can escalate this to Me: I have no option to book using credit account there is no error Mogan S: We are apologize for the inconvenience caused. This is a known issue and it is being investigated Me: what is the issue being investigated? Me: have others reported this issue? Me: Mogan can I please speak to a superior to discuss this Me: I need to book flights using my credit account Mogan S: We apologize but the manager do not have access to the customer via support system. Me: it will expire soon Me: I need this resolved today Me: I need to talk to you manager regardless Me: and Im recording this conversation Mogan S: Sir, I know it a problem Mogan S: Please allow me with some time how i can resolve this for you Me: telling a customer to fix special characters on a payment platform is not the way to go Mogan S: I'm have multiple chat . Just allow me some time Me: I dont care Mogan S: i will check sir Mogan S: Anyway, Thanks for your understanding . Me: Awaiting your response Me: I need to talk to your manager pls Mogan S: Let me find a solution Me: the chat is saying it will time out

25 May 2021 03:05:00 Guest

Is it possible to extend or refund the air asia credit account?

11 May 2021 08:05:00 Jack

Neva : Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is. I am in the same boat as you with them not giving me the option to use credit, already been a year since I received the credit. Over £1000 wasted :( let me know if you get a answer Neva

11 May 2021 08:05:00 Jack Rudd

Air Aisa not letting me use my credit for booking any flights?

09 May 2021 04:05:00 Guest

Hi, I'm from Philippines and have the same issue with you guys regarding with the refund. It's already over a year but I still haven't received the refund from Airasia on my cancelled flights due to Covid-19. This is really frustrating and we all deserve to be refunded with our hard earned money!

08 May 2021 12:05:00 Guest

Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks.

04 May 2021 02:05:00 Neva

Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is.

04 May 2021 12:05:00 Christine

How do I check my credit account expiry date?

01 May 2021 08:05:00 Guest

Guest : I have the same issue. Whenever airasia website or apps connects to kiwi.com, I don't have the option to use the credit account as payment to my booking. Jen : I need help using my credit account on airasia but when booking it connects me to wiki and no option for credit account payment Seriously, if this has been around since end of 2020 and Air Asia still hasn't acted on it, I don't get how they can even still be a company. Bunch of cowards and frauds hiding behind Ava

01 May 2021 08:05:00 Guest

Marcel : The credit account can be determined if you ask AVA and so far this is the only way it worked for me. I personally do not see the credit account anywhere and now I want to use it and I can’t. I am out of about US$500.00, I’ve called the only call center opened in India and was told that they can’t help, also send a message and got the same answer with a plus that was to ask AVA for help ... really? Did anyone have any lucky booking flights with the credit account? No luck since any flights to or from India are now redirected to kiwi.com instead of AirAsia rendering the credit account unusable. Link to join whatsapp group on this: chat.whatsapp.com/CxHI7KljyGJHHhw0rp3Zsz...

01 May 2021 08:05:00 Guest

Eric : Neru : Can we form a telegram or whatsapp group. This needs to be address immediately else AirAsia is gonna eat up our entire hard earned money. Bloody robbers Agree, let's create a group before it's too late. Please add me 0122375629. There are 85% people using credit account according to Tony. Let's gather everyone to get back our hard earn money. I could create a portion sign by those credit account to have high court rule over airasia. Let make AirAsia layup! Hi, is this group created? Can someone send an invite link to the group? This is frustrating that Air Asia steals all our money and doesn't let us use it anymore. I have created this link for people to use in case there isn't a group already: chat.whatsapp.com/CxHI7KljyGJHHhw0rp3Zsz...

01 May 2021 09:05:00 FrankM

Flights to Vietnam got canceled due to Covid. I opted for a refund instead of keeping a credit for future bookings with the airline. Thad was back in early May 2020, no refund received to the present day. Contacted their online chat again some months ago and all they tell is that it might take some time. Really ? Worst customer service ever encountered. Most likely I will never board an Air Asia plane in my life. Tony Fernandes, Go * yourself.

01 May 2021 07:05:00 Kim C.

Guest : I am yrying to pay my flight with Credit Account and it says temporarily unavailable Mine too. Can somebody please help us? Thank you.

30 April 2021 10:04:00 Michael Guest

What is going on with Airasia credit account it’s says temporary unavailable crazy people running a Airline

28 April 2021 10:04:00 Guest

Can i transfer my credit account to my bank account.

28 April 2021 05:04:00 Marcel

The credit account can be determined if you ask AVA and so far this is the only way it worked for me. I personally do not see the credit account anywhere and now I want to use it and I can’t. I am out of about US$500.00, I’ve called the only call center opened in India and was told that they can’t help, also send a message and got the same answer with a plus that was to ask AVA for help ... really? Did anyone have any lucky booking flights with the credit account?

27 April 2021 04:04:00 Jethro

I can see my credit account money but there is no option to use it when I’m paying the flight I was supposed to book.

25 April 2021 07:04:00 Guest

Guest : Can I cash out my credit account?

25 April 2021 04:04:00 Christine Santos

Im so * frustrated. My credit account appears to be 0 when there should be an amount credited for the cancelled flights due to covid19. I cant even book a flight!

24 April 2021 01:04:00 Myra

Credit account balance is 0, Where is my credit account goes from ky cancelled flight.

23 April 2021 07:04:00 Guest

I am yrying to pay my flight with Credit Account and it says temporarily unavailable

21 April 2021 11:04:00 Guest

hello, i did the credit thing, but the amount reflected on my account was less than the amount i initially paid for SNAP. can someone help me with this? it's really frustrating, chatbot is not not helping me enough

12 April 2021 04:04:00 Guest

Can I cash out my credit account?

11 April 2021 01:04:00 Guest

How do I check my credit account expiry date?

10 April 2021 10:04:00 Mary Jane

Credit account payment not processed

10 April 2021 08:04:00 Guest

Credit account balance update. Not sure what happened to Air Asia credit account a month ago but now the credit amount has appeared back which I can see but unable to see the expiry date. To check your air Asia credit just log on to airasia.com and go to profile and then the credit amount is stipulated. A month ago , this did not appear. Finally credit amount has been restored Thanks

08 April 2021 09:04:00 Marjorie

i want my refund directly on my bank account but suddenly its on my credit account in airasia. Please help me

08 April 2021 07:04:00 Guest

Trying to use credit to book hotel in perth but am unable have to book flight aswell but do not wish to fly

07 April 2021 06:04:00 Kanika

I am not able to find my credit shell!!! Please refund the amount

07 April 2021 04:04:00 Guest

the credit account no longer appear, only appear as total credit counting xxx. Guest : Guest : what happened ? i can't find my Credit Account now !!! Same issue

05 April 2021 11:04:00 Guest

what happened ? i can't find my Credit Account now !!!

31 March 2021 04:03:00 Guest

Need to booking number ? Guest : taxinvoice.airasia.com/ can check your invoices here.

31 March 2021 11:03:00 Guest

HI ALL, MAY I KNOW AIR ASIA CREDIT ACCOUNT BALANCE IS UNDER AIR ASIA OR AIR ASIA X? MAY I KNOW POD FORM IS FILL IN THE AMOUNT IN CREDIT ACCOUNT BALANCE AND INCLUDING FLIGHT CANCEL BY AIR ASIA STILL PENDING FOR REFUND OR CREDIT ACCOUNT? OR JUST FILL IN THE FLIGHT AMOUNT PENDING FOR REFUND OR CREDIT ACCOUNT?

30 March 2021 11:03:00 Guest

Guest : Guest : My name is Vishak Nirmal Kumar and I have booked a flight ticket from Kochi to Bangkok PNR: RRN6PB on last year 2020 and due to pandemic issue the flight has been cancelled and the refund is moved to credit account. But after march, 2021 I am unable to view my credit account in Airasia Indian website and also not able to book flight with credit account. I tried to contact customer support on 80 4666 2222 and 80 6766 2222 and not able to speak a real customer person. Please let me know whom I need to get the credit amount refund or able to use my next flight booking.you will get response from AVA'S twitter account only. No phone no or chat will help you. It will take several days on twitter to get some meaningful response, but eventually you will realise that your money is gone forever! How is that possible / legal? As far as I know the Airline is not officially bankrupt yet, or is it? As long as this is the case, your money should not be gone. Should one hier a lawyer?

29 March 2021 11:03:00 Guest

Guest : My name is Vishak Nirmal Kumar and I have booked a flight ticket from Kochi to Bangkok PNR: RRN6PB on last year 2020 and due to pandemic issue the flight has been cancelled and the refund is moved to credit account. But after march, 2021 I am unable to view my credit account in Airasia Indian website and also not able to book flight with credit account. I tried to contact customer support on 80 4666 2222 and 80 6766 2222 and not able to speak a real customer person. Please let me know whom I need to get the credit amount refund or able to use my next flight booking.you will get response from AVA'S twitter account only. No phone no or chat will help you. It will take several days on twitter to get some meaningful response, but eventually you will realise that your money is gone forever!

29 March 2021 09:03:00 Aviation

Hi guys, any idea how to differentiate my credit available is with AirAsiaX or AirAsia? Based on the invoice header issuer name? Thanks

29 March 2021 06:03:00 Guest

I do not received any email from air asia X for the e-filing

29 March 2021 05:03:00 Guest

Same here i also cannot see credit account link to do payment, why?

29 March 2021 04:03:00 Guest

I can't retrieve invoice from "print invoice" in my booking confirmation email. I also can't find past bookings in my account. taxinvoice.airasia.com/ can't retrieve it from here too..

28 March 2021 03:03:00 Hossein

Hi Guys, Same thing happened to my account and I don't see my credit account. I am trying to fill up the online form, but asks for E-Filing ID which I don't have it and is not in the email that I received. Any idea how to find this?