AirAsia Discussion

04 September 2015 02:09:00 Guest

Site is not working properly. Can't search for flights. Screen is mixed up!

03 September 2015 07:09:00 Guest

This airasia is so stupid or what now?? Care for ur cust more la fernandez. Check out ur website people cannot even signup to ur stupid loyalty BIG program because it keeps sending people the stupid freaking activation link one after anoyher u * . Even though people click the activation link still cant use the freaking account and again its asking for activation link again and again and again. Stupid air asia.

03 September 2015 12:09:00 Guest

what the hell is that for a booking service?!??! nothing works.. After i put credit card number etc. i always receive: BookingNotPaidInFull!!! ( hope the dont charge my card anyway!!!) when i us to book over that link: booking2.airasia.com/Search.aspx ... After putting address etc. always this: ERROR Case Number: D026TD3XXX [5022:NullReferenceException] Sorry, an error has occurred. Please try again later. If the error persists, logon to AskAirAsia.com for help.

02 September 2015 11:09:00 Ariel Busa

my ticket didnt find in my email

02 September 2015 06:09:00 Guest

WHAT IF I DON'T WANT TO JOIN YOUR LOYALTY PROGRAM (A.K.A. BIG SHOTS)? it's as if I don't have a choice but to avail the said program! THIS IS A JOKE!!!!! we don't a choice?!!!!

02 September 2015 04:09:00 Guest

Guest : Previously I have airasia login account but recently I could not use it anymore and it keep asking for bigs hot login. Isn't it suppose to be the same or I need to sign up with new account? I have the same problem for a week now.. Did you end up registering for BIG?

01 September 2015 04:09:00 Guest

how can i reset my itenerary booking number?

28 August 2015 10:08:00 Guest

Guest : what is routing code?

24 August 2015 04:08:00 Guest

How to get back my new password ?cause I forgot I try u many way but no send to my email

24 August 2015 11:08:00 Guest

I've booked a flight over the weekend to Brunei from KL. Payment went through but i did not receive my booking itinerary. Tried ringing them up to resolve the matter using a contact number i obtained from their website but was deceived as both numbers had been disconnected. On the third attempt using a third number i finally got through to someone after waiting a long 10 minutes. I explained the situation and that i had been trying to speak to someone from air Asia since Saturday 22nd of august(2 days ago). She said that AirAsia no longer provide customer service over the telephone and that i would have to use the live chat facility on their website or go into Air Asia's local office. I asked her is there any way she could help and she replied rudely 'NO',and put the phone down. I have been trying to use the AirAsia live chat but it continuously seems to be overloaded with other customers requests. With a system in place as disgraceful as this i am not surprised that they are overwhelmed with complaints and rants like this. Ive sent them 2 emails in which i finally got a reply telling me to expect a written response within the next 5 days. My flight is in 3 days! This is unacceptable.

23 August 2015 05:08:00 Guest

Previously I have airasia login account but recently I could not use it anymore and it keep asking for bigs hot login. Isn't it suppose to be the same or I need to sign up with new account?

20 August 2015 09:08:00 Shaun Teo

I cannot login asia with my email and the reset password cannot function. There's no support email for the login problem?? shaun@dantkc.com

19 August 2015 04:08:00 Guest

I cant make any payements via paypal!

19 August 2015 12:08:00 Guest

Just use Chrome mate. You are using Safari, aren't you? Guest : payment page is having issues. unable to make payment since last 4 hours!

18 August 2015 06:08:00 Guest

payment page is having issues. unable to make payment since last 4 hours!

15 August 2015 11:08:00 Guest

Guest : Everytiime I try to purchase my flight from jakarta- bali it either says : BookingNotPaidInFull : BookingNotPaidInFull (even though my credit card info went through) or InProcessPaymentChanged : The payment to be validated has been changed by the client. I didn't change anything, I would just really like to pay and fly. Does air Asia even do online booking? I've been trying to book for hours. Please help! I am having the same problem!! I am from England and using a VISA debit card. I'm wondering if it's some problem with foreign cards..? Any ideas?? pretty desperately need to book it!!

15 August 2015 09:08:00 Giinn

im having trouble booking my tickets through direct debit or internet banking. I dont have a credit or debit card. So i cannot do any payment. there is just nothing pops up to make an online payment

14 August 2015 12:08:00 Guest

Everytiime I try to purchase my flight from jakarta- bali it either says : BookingNotPaidInFull : BookingNotPaidInFull (even though my credit card info went through) or InProcessPaymentChanged : The payment to be validated has been changed by the client. I didn't change anything, I would just really like to pay and fly. Does air Asia even do online booking? I've been trying to book for hours. Please help!

13 August 2015 06:08:00 Guest

This is so bad!!.. First of all fix your dumb website.. looks like ur trying to show adds and less flying. It won't let me activate my account..

28 July 2015 05:07:00 Vivien

Air Asia booking payment page problem. Having tried numerous time to un un ticket the Travel insurance, I resigned to pay for the one way that just would not go away, I entered my bank details but nothing happened, no error message. I was up till 1:45 am, even got my sister to try it. She had the same problem. We then heard through the grapevine that there have been problem for the last 2 weeks.

26 July 2015 09:07:00 Guest

ASEAN Pass is a total rip off. So much for the big hype. Most routes are always not available on certain days of the week EVEN when they do have seats. Absolute rubbish

22 July 2015 09:07:00 Guest

There cancelation and contact methods are terrible!!! It is almost impossible to cancel a flight with Air Asia!! They suck!!!

18 July 2015 05:07:00 Guest

Answer to all complaints: Airasia is a budget airline, their customer service is non-existent, ability to change or cancel anything is non-existent (even if you die) and that has always been the deal and always will be. If you can't accept that, don't book with them.

16 July 2015 09:07:00 Guest

what is routing code?

16 July 2015 06:07:00 barang

Online Booking system is lousy as it did not clearly indicate the Passenger Name to enter and system auto-take the login name as the Passenger Name. Live chat with customer service experience was bad as they just said can not change the Passenger Name and it happens to many other customers and they just could not change. Conclusion is Air Asia earns this kind of "mistake money" by making the online booking confusing and putting the wrong name as the Passenger Name. Communicated with call center staff also the same answer. No response from eForm. Super lousy customer service standard.

09 July 2015 11:07:00 siraj

Hi I booked ticket for 8 pax in flight no. 6322 to KUL-LGK in AIR ASIA. When i observed the pattern I found that this flight never takes off and always cancelled. after 28th june this flight has not flown until today. I do not understannd the intention of AIR ASIA

09 July 2015 09:07:00 Guest

I have not entered my big shot ID during my booking with air asia . And now i have my big shot ID with me and i would like to manage my booking to maximize my luagage . What should i do

09 July 2015 03:07:00 Elsa

22 May - tried to make booking with AirAsia but was told payment failed and booking will be DISCARDED. Tried again, and received same error message. I then successfully booked with another airline and half an hour later, to my horror I received CONFIRMATION from AirAsia, and checked that my credit card charged TWICE. Airasia refunded the double booking, but not the first booking. Was told that confirmed booking cannot be cancelled. But these booking SHOULD BE DISCARDED in the first place as communicated earlier. The booking became CONFIRMED without my consent. Shame on AirAsia for making customers pay for their technical glitch. They even refuse to give credit instead of refund. Do I need to provide a letter from doctor saying that I can't be physically Sitting on 2 planes at the same time. I have sent 6 eForms and the response is always the same. I don't know what else to do as this is very unfair. When you tell a customer you re going to discard a booking, you do as per you have committed.

06 July 2015 12:07:00 Guest

My family, 3 of us booked a flight from gold coast to kl and then from kl to penang. We had a 2 hour window to check in for the Penang flight.The flight from gold coast arrived 30 min late.We got to the baggage check at 4 pm and got to the counter at4:10 pm. We were informed that we cannot get on the flight which leaves at 5 pm.I told them that we we on an air asia flight from the Gold Coast and it was late.We were told to go to the service counter.and I talked to 2 service reps and they said it was my fault for not leaving a longer time between flights.i replied that if they were on time we had lots of time for check-in.I fact they agreed with me but said we would have to get the next flight and pay the differences as we had a promo flight.After a lot of arguing they said wait until 5 pm. It is now 4:35 pm and we will book you on the 7:30 flt. At 4:50 I checked with them again an they said check in at 5 pm and we will get you on the 9:00 flight.At 5 pm talked to the service rep and he said he could get me on the 10 pm flight.THIS IS LIKE A COMEDY ACT.My wife had to leave as she was having a nervous breakdown.So I said get on with it and book it.The agent came back and said we would have to pay a little over 1000 ringgits. On top of the money's paid already.After they picked me up off the floor, I declined this and said I was going to another airline Meanwhile my wife checked on line and found 3 tickets on the 9 and 10 pm flights for 253 ringette each all in. also the agent said that would be a good idea to go to another airline as it would be cheaper.(just a note this is a 45 min flight).Got a cab to kl and got a flight at 8 :40 on firefly for 521 ringgits.also I asked the cab, how much to Penang an he said 750 ringette to charter the whole cab .Now I have two businesses and if I operated them in this manner I would go broke in a very short time.For me customers are like gold!!!!

04 July 2015 11:07:00 vanaja muniappan

flight AK10 from chennai to KL very smooth. Perfect landing. good on the pilot. The attendents pretty but not so service oriented. One of them just handed over the food saying it hot its hot!.So she shd have handed it over carefully . Forgot to serve the water.

04 July 2015 06:07:00 Guest

The site has a self help option stating: "FLIGHT STATUS Worry no more about your loved ones flight status! With AirAsia's flight status tracker you can be there on time to greet them with open arms (and it helps to impress the bosses as well). " Almost every time I use it it takes 30 mins to an hour to produce the answer. Sorry Air Asia, not going to impress any boss or give any peace of mind. So, what do you do? Complain. They offer an E-Form for complaints. Fill in all the areas with an asterisk. Do that and hit submit. The response is "Please fill in carrier code" (before it will send). But the form neither requests a carrier code nor does it have a place to put it. So, you can't complain. What's next? Go to the page with information about contact and look for the star rating on the assistance. A single star usually creates a request for feedback and AirAsia is no exception. They appreciate your comment and seek feedback to improve their services, click "here". Click the link and what happens? "Phut this page has taken off". Yet again AirAsia prevents feedback. This is what is commonly known as: LOUSY SERVICE

03 July 2015 05:07:00 Guest

😰😰😢Just now i booked airasia, but write a wrong email..I need help..How can i do?Someone give a advice..please

25 June 2015 04:06:00 Guest

I hv been try to get a refund for my duplicate booking for the pass two days...I even went to the office in sentral...all they can do is filled the e form...ya ok...after filling e form for lord knows how many times...I still can't get my refund coz they keep telling you "wrong contact name" why can't we talk to some humans in airasia that can help us instead of machine...bcoz ours are human errors which needs rationale to solve...trying to get airasia to refund us our money really sucks man......

24 June 2015 10:06:00 Guest

When you go to form, choose Complaints. If you don't hear from them, apart from the generic reply. Email Tony Fernandez the CEO. J3Z : I have had to cancel my flights due to getting a chronic injury, the operator which i managed to get a hold of told me to go to the e-form and fill it out and then wait for a reply/reimbursement. I have been trying to submit this e-form for two days now and every time i complete it, it just goes to the next page and says ERROR. When is this going to be fixed?

24 June 2015 10:06:00 Delboy

Contact Tony Fernandez the CEO . Guest : I have booked tickets from Melbourne - Bai - Kuala Lumpur - Hyderabad (booking id's: MBN58M, I78Z6Y, WEWV5T). I have called malaysian embassy to ask if i need a visa to change flight at Kuala Lumpur. they told me it might not be a problem because i have a ticket immediately after 3hrs, but confirm with Airasia. I then called Airasia to confirm it. I spoke to a women who told me that i don't need a visa if i don't want to visit the city. I can directly show the ticket at the checkout and check in again immediately. I asked her 4-5 times to confirm as i dint want to face any problem while going to attend my husband's brothers wedding. She even got irritated when i asked her so many times. But when i went for check-in at bali airport, I was told that i need a malaysian visa to change flights at Kuala Lumpur. The manager at Denpaser Ngurah Rai International Airport (Rizka Maanf Siregar, 1AA00001711) was very rude and not helpful. He was not patient enough to listen to what we want to tell him and he told us many times to book another flight through malaysian airlines. We were confused if he works for airasia or malaysian airways. He wasn't ready to give us a statement about why we cannot enter the flight or even his details. It was difficult to get his name and id. Top of that he told he cannot call Melbourne Airasia office as they don't have international calling at Bali. We were confused if Airasia is International or not. He dint help us in checking if we have any other airasia flight.We tried to explain our situation by showing my brother's wedding invitation, but he dint care. We were very dissapointed. We had to book with malaysian airlines as suggested by your Manager at Bali airport. He told us that the total money will be reimbursed. We had to spend triple (AUD$1800) for the tickets, extra day charges like for room, taxi, food and top of that mental tension for us and for our family and friends. We couldn't reach on time and went for the wedding at the end. I called Airasia office in India, and they told me I have to call Melbourne office which i can do only when i go back to melbourne which will be after a month. I tried to contact through facebook. They read my messages but dont reply. I dont think this is good customer service.

23 June 2015 01:06:00 Majda

Guest : cannot proceed to make payment, tried 10times still same internal error error error and error TRY IN THIS LINK : booking2.airasia.com/Search.aspx ... Or ask the chat live customer service : www.airasia.com/ask/

23 June 2015 01:06:00 majda

Guest : Recently I had a problem with AirAsia. No one bothers to look into the issue. Can anyone help me whom to contact or how to go with it. Hi there this the link, i had a problem about the payment and we fixed it ! You can go on the chat live by this link : www.airasia.com/ask/ I wait for 15 minutes because 84 persons are waiting ... Or if it's a problem like me (about the payment denied for 5 times by the website...) you can try to do it by this link : booking2.airasia.com/Search.aspx

23 June 2015 11:06:00 Guest

Recently I had a problem with AirAsia. No one bothers to look into the issue. Can anyone help me whom to contact or how to go with it.

23 June 2015 11:06:00 Guest

I have booked tickets from Melbourne - Bai - Kuala Lumpur - Hyderabad (booking id's: MBN58M, I78Z6Y, WEWV5T). I have called malaysian embassy to ask if i need a visa to change flight at Kuala Lumpur. they told me it might not be a problem because i have a ticket immediately after 3hrs, but confirm with Airasia. I then called Airasia to confirm it. I spoke to a women who told me that i don't need a visa if i don't want to visit the city. I can directly show the ticket at the checkout and check in again immediately. I asked her 4-5 times to confirm as i dint want to face any problem while going to attend my husband's brothers wedding. She even got irritated when i asked her so many times. But when i went for check-in at bali airport, I was told that i need a malaysian visa to change flights at Kuala Lumpur. The manager at Denpaser Ngurah Rai International Airport (Rizka Maanf Siregar, 1AA00001711) was very rude and not helpful. He was not patient enough to listen to what we want to tell him and he told us many times to book another flight through malaysian airlines. We were confused if he works for airasia or malaysian airways. He wasn't ready to give us a statement about why we cannot enter the flight or even his details. It was difficult to get his name and id. Top of that he told he cannot call Melbourne Airasia office as they don't have international calling at Bali. We were confused if Airasia is International or not. He dint help us in checking if we have any other airasia flight.We tried to explain our situation by showing my brother's wedding invitation, but he dint care. We were very dissapointed. We had to book with malaysian airlines as suggested by your Manager at Bali airport. He told us that the total money will be reimbursed. We had to spend triple (AUD$1800) for the tickets, extra day charges like for room, taxi, food and top of that mental tension for us and for our family and friends. We couldn't reach on time and went for the wedding at the end. I called Airasia office in India, and they told me I have to call Melbourne office which i can do only when i go back to melbourne which will be after a month. I tried to contact through facebook. They read my messages but dont reply. I dont think this is good customer service.

20 June 2015 06:06:00 Guest

cannot proceed to make payment, tried 10times still same internal error error error and error

19 June 2015 03:06:00 Guest

Guest : U r absolutely rite! Airasia is a blood sucking airline provide super lousy services! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! Guest : U r absolutely rite! Airasia is a blood sucking airline provide super lousy services! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! We should get together with other customers and sue the * of these thieves!

19 June 2015 12:06:00 Richard Garrett

Had my flight cancelled by email with an offer of rebooking from Cebu to Kota Kabalu. I tried many many times to arrange a re-booking. I needed this flight to enter the Philippines for my visa now its so late to go there I will have to pay for a very expensive alternative flight. Reading the reviews below it looks like a refund will be highly unlikely. They are impossible to get through to on the phone and emailing doesn't help. Using Live Chat they lie about that they tried to contact. Each chat person giving a different reason why they couldn't get through. .........DO NOT TRUST THIS COMPANY......... THEY LIE AND CHEAT.......... DO NOT USE.

15 June 2015 10:06:00 Guest

I have booked twice in the last 3 weeks; last attempt was last night - went through the booking process selected my one way flight from KL to MEL selected my meal, seat etc, PAID up YET I RECEIVE THIS PENDING CONFIRMATION. Is this a joke? I have booked & flown many times with AirAsia before and have never encountered this. I noticed this happens only with PROMO deals. A couple of days of checking and finding my bookings were Phantom bookings (thanks to AirAsia) the special deals were gone! THIS IS NOT THE WAY TO RUN YOUR RESERVATION SYSTEM!!!! IF YOU DO NOT WANT TO OFFER THE SPECIAL FARE DON'T. I AM SICK OF GOING THROUGH THE WHOLE HASSLE OF BOOKING & FINDING THE BOOKINGS GONE VAPOURWARE!!!!!

14 June 2015 12:06:00 Colonel Lim Chui Deng (Retired)

My wife (Chong Yong sin) and I were travelling from Alor Setar to KLIA on28 March 2015 via AK6015. The flight support to depart at 2135 but due to delay we arrived at KLIA 2 at about 2330. When I purchased taxi coupon I was charged for midnight charges because the time I bought the coupon was at 0005. On 12 Jun 2015 my wife and I were travelling the same route via same flight number; the flight was delayed about 30 minutes. We touched down at KLIA2 at 2300 the same day. We had the buggy ride until the exit point. I was at the budget taxi coupon counter at 2325 to buy the coupon; I was told by the staff no budget taxi available at that time. I was asked to take a van which costs me RM199+ ( the journey is from KLIA2 to Bandar Mahkota Cheras). I opted for metered taxi which costs me RM162.00. I found out that the budget taxis were kept for after 0001 to charge for mid night charges and they have a commissioned of 9%. If this practice not been check I afraid in future no one will travel by Air Asia which the flights touch down after 2300. I can be contacted via 019-3528013. email:chuideng@yahoo.co.uk. Please kindly look into this matter and keep me posted. thank you.

10 June 2015 06:06:00 Guest

AirAsia has not emailed me my itinerary

09 June 2015 08:06:00 Guest

How come cannot click continue after I edit the Guess detail??

05 June 2015 05:06:00 J3Z

I have had to cancel my flights due to getting a chronic injury, the operator which i managed to get a hold of told me to go to the e-form and fill it out and then wait for a reply/reimbursement. I have been trying to submit this e-form for two days now and every time i complete it, it just goes to the next page and says ERROR. When is this going to be fixed?

04 June 2015 09:06:00 Guest

U r absolutely rite! Airasia is a blood sucking airline provide super lousy services! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!! Guest : DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!!

31 May 2015 08:05:00 jyothi

pls help me to activate my airasia account. even though my email n password is correct stil not able to go to "manage my booking' to do changes. i have booked my ticket and it is confirmed but add on pending. so cant do web check in. pls help me.. pls contact me on this email - sandhyashivu2005@yahoo.com. my big shot ID - 2113395492

30 May 2015 06:05:00 Guest

DO NOT BOOK WITH AIR ASIA EVER. THEIVES!!! RUBBISH CALL CENTRE NO HELP AND E-FORM DOESNT EVEN WORK!!