Air Asia is a mess right now. Lagging website, unable to check-in, non-existent customer service. And I booked the wrong date when the page auto refreshed during payment and the return date reverted back to a random date. Definitely would not recommend, unless your only option left is swimming across ocean.
I am unable to change my flex ticket to another day. It is having an error on the page showing an additional ‘Gender’ field which does not have any value. I cannot proceed without filling it. System does not allow to fill it. I have tried mobile app, web application in desktop and also mobile browser. Pls help soon. My flight change needs to happen with few hours as my current date is on 2nd March
Can you send me a confirmation regarding with my payment? He will fly from bacolod to manila with the time of 18:15 to 19:35 April 29 this year and he is Agustin Balogo. The email is incorrect that is why we did not receive any from the date of payment.
Please consider sending the confirmation of my payment here in my email
i have done booking yesterday and immediately i notice that the surname is missing from my booking ticket. I have been tried calling and contacting Air Asia support through online but unable to go through. Please help. This is very bad and terrible experience with Air Asia customer service.
I've paid for my booking on 22 feb 2020 on 12.37pm, but until now on 3.30 pm i havent receive notification about my booking in email. And my booking ticket is gone. Please help. My email firstname.lastname@example.org
I have same problem here.
i have book a flight ticket from Kuching to Sibu today on 19 February but until now i havent received the email for confirmation, i not able to save the code also because the app suddenly log out, however, the transaction is already done deducted from my bank. How to solve it airasia.
My email is
i have book a flight ticket from Kuantan to Kuala Lumpur at 2/14 but until now i havent received the email for confirmation until 2/16, i not able to save the code also because the app suddenly log out, however, the transaction is already done. What should i do