AirAsia Discussion

26 October 2016 03:10:00 simcamich@centrum.cz

Hallo,I paid flytickets/2x/from BKK to REP -13.2.2017,but I don't have a confirmation from you on the email. l.Simona Michalkova 2.Jiri Cervenka thank you for the answer.Simona

26 October 2016 02:10:00 Guest

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26 October 2016 11:10:00 Guest

akrasia is still having problem with their payment system!!!

26 October 2016 11:10:00 Guest

I booked 2 tickets & after several tried it worked. But for the last 3 hours I"ve been trying to book for another leg of my trip to no avail. I had a live chat twice & followed all the instructions & it still did not work. I'll give it one more try tomorrow & if that does not work I will have to choose another airline :-(

26 October 2016 02:10:00 Guest

cannot get into airasia web, from 25 oct until now today 25oct ..what's happening , no update from airasia jokers

25 October 2016 02:10:00 Guest

I am trying to book online but the payment center option doesn't show.

24 October 2016 11:10:00 Guest

Every time I book flights for multiple people the website automatically changes 1 persons birth date to the incorrect date. It is almost like it is set up on purpose to do this so you have to pay to have it changed.

23 October 2016 10:10:00 Guest

I had trouble too I booked tickets on 10/20 had to re enter card info a few times. I did finally get a confirmation email with flight number and everything. HOWEVER no money has been withdrawn from my bank account. Its sunday now, three days later!

23 October 2016 02:10:00 Guest

I never have any add ons when booking AirAsia. Does anyone knows what is "CONG" that appears below the Add-ons & Fees on the invoice? Thanks

21 October 2016 04:10:00 VICTORIA

InProcessPaymentChanged : The payment to be validated has been changed by the client. How to solve this problem?

20 October 2016 02:10:00 IVO

i CANT BOOK, ARE YOU PROBLEM???????????

20 October 2016 08:10:00 Guest

Same here, during payment the website gets slow and then non sense error message. Where is airasia response?

20 October 2016 07:10:00 Guest

I cant book a flight through the website? what is going on?

19 October 2016 03:10:00 Guest

As a member of AirAsia customers, AirAsia makes it so difficult for you to reach them to get a response. There is customer care phone number and web chat asked you to wait for 40 minutes for a customer care to chat with you about your complaints. What a joke!

19 October 2016 03:10:00 Guest

Me too! I have been trying to make credit card payment since yesterday. It's such a disappointment. Guest : i tried many times to buy tickets online. It was very slow and did not accept my credit payment too. What is wrong with you guys system? i'm not the only one to have this trouble Please fix it as soon as possible. This is very bad customer service experience

19 October 2016 11:10:00 Guest

i tried many times to buy tickets online. It was very slow and did not accept my credit payment too. What is wrong with you guys system? i'm not the only one to have this trouble Please fix it as soon as possible. This is very bad customer service experience

19 October 2016 01:10:00 Guest

i cant add a new card to my account so i cant make a single payment. Every time i did the result was failed 008. Someone pls help me

18 October 2016 07:10:00 Guest

what a terrible websiote, sooooooo sllllooooowwww I've booked elsewhere even though they were a little more expensive I just cant be bothered dealing with people so technically inept

18 October 2016 06:10:00 Guest

I have been trying to pay for flights for 5 hours, the website sucks ! Amongst all the atemps, I succeeded to validate the payment twice with verified by visa, but then the website bugs ! I hope I won't get charge. So useless...

18 October 2016 06:10:00 Jenna

Im glad to see Im not the only one - they obviously don't want our business nor care. There should be something on their web page advising of payment difficulties instead of wasting everyones time. I have tried 5 times now. It better not come out of my bank 5 times down track!!!!!!!!!

17 October 2016 06:10:00 Guest

App not working also could not book through iPad do you actually want customers???

15 October 2016 01:10:00 shidah

i cant make payment by using both payment method (direct debit & credit card). airasia system redirect me to error msg.

12 October 2016 04:10:00 Guest

The site sucks can't get past the continue purchase. Do you not like money Air Asia .... * of my time

12 October 2016 02:10:00 Guest

If this helps anyone, I first tried on Chrome and Firefox with the same problems. Then I tried on Safari and it went through! Just got my confirmation email.

11 October 2016 01:10:00 Guest

I cant pay either! live chat was rubbish and not helpful in the slightest. They said that IT are working on it and check back in 24hrs. There are limited seats on the flights of interest to me.

11 October 2016 05:10:00 Guest

Unable to make payment via credit card. Cant even select which type of card I'm using.

11 October 2016 02:10:00 Guest

Unable to purchase flight, just unresponsive when I click purchase. Inevitably the price will have gone up tomorrow - great.

10 October 2016 05:10:00 Guest

Thought it was only me having difficulty buying AA tickets.....until I saw this forum. Buck up AA

08 October 2016 05:10:00 Guest

Wow.....i am not the only one. Have been trying to book a return ticket for a friend since Sept 30. After the Purchase button is hit, and even if succeed in sending the OTP, the page reverts to REVIEW AND PAY. It has been a week. Daily attempt. Live Chat is no help - asked to clear cache, keep trying. When pressed for an answer cos I said I have seen similar complaints in their FB, they admitted there is a glitch... happens to some people.... IT trying to solve the problem. Why cant they just admit that there is a problem instead of asking us to try this and that as though it was our fault. Asked us to to to the airport LCCT terminal to book at their sales office. OMG - do they realize that it is 45 minutes drive one way? Dont know when it will be fixed. In the meantime, to those booking from abroad, I guess you might be better off trying other airlines. Shame to an airlines which boast of online marketing and booking.

08 October 2016 05:10:00 Guest

I wasted the whole afternoon, tried a few times to click purchase and the screen does not move or when I finally got through, the final payment screen goes back to transaction screen again. At one of the try, the screen even showed nets transfer to air asia successful. I ended up having to call 2 banks that I used my cards to ensure there was no deduction. This experience is really uncomfortable. Decided not to fly with Air Asia.

08 October 2016 07:10:00 Guest

What is runtime error and how to solve it? I cant print my boarding pass and bag tag.

07 October 2016 07:10:00 Guest

I cant rebook a flight in airasia app as it cant recognized i have chosen my complimentary meal.

06 October 2016 09:10:00 Rachel

Got through to the payment page and can't actually get it to process. Clicking "Purchase" does nothing

06 October 2016 09:10:00 Hieisho

Airasia already detucted flying fees from my debit account, after finish from transaction page, it return back to the booking site and need make transaction again why?

05 October 2016 09:10:00 John

I have gone through the booking process 7 times to book a flight for two people from Phuket to KL. Every time I try and pay, the screen locks and nothing happens. I am paying in UK Sterling, with a debit card. Finances are good. There is no phone number to call in the U.K. Tried several cards. Are they in financial difficulty, does anyone care, is Tony Fernandez reading any of this, or is he still focusing his attentions on trying to run an F1 team? Looks like he's killing the goose that lays the golden egg- get with it Air Asia, or go bust... In the time it took to write this, my partner booked flights on Malaysian. Pity, only took 3 minutes. How can you overlook this stuff! Come on!!!!!

01 October 2016 11:10:00 Guest

Unable to purchase ticket via Air Asia mobile app as I keep having this pop up thing saying ''the data couldn't be read because it isn't in the correct format'' when I want to proceed to the payment summary page. First time user on the app and huge disappointment.

26 September 2016 12:09:00 Guest

PayPal has confirmed yesterday that money has been transferred to Air Asia successfully. I saw my booking yesterday on BigShot. I did not receive an Air Asia receipt confirmation. can't see my booking on BigShot today. I get a 5022: Null Reference Exception. Ask AirAsia is down. Please help. Is my flight booked or not?

25 September 2016 11:09:00 Guest

Errors BookingNotPaidInFull : The payment has been declined. Please ensure that your credit card details are correct, or try another payment method.

16 September 2016 10:09:00 Guest

how do i manage my booking if i am non-member??

14 September 2016 10:09:00 Guest

Access Denied You don't have permission to access "www.airasia.com/" on this server. Reference #18.ca5cd79.1473881950.9e8d06

13 September 2016 02:09:00 Guest

i have booked but have no confirmation...i am scared..please help

12 September 2016 10:09:00 Shin

I had the same problem on review and pay page. Already verified visa then it brought md back to review and pay page too. I got so fed up been tryinb many days many hrs the same. Pls help!

11 September 2016 04:09:00 Michael

I had a family member that was dying and I hurried to book a return ticket from Phom Penh to Bangkok. Then I booked a ticket with Qantas flying to Australia and a return ticket back to Bangkok. Unfortunately I needed to cancel all my flights. Because I booked my ticket with Air Asia less than 48 hours before the flight, they wouldn't refund the cost of myticket. With my Aunty passing away, I wasn't in a very good mood. I went to Air Asia's office in Phnom Penh asking the staff member to help me and he was informed that I needed to show them a bloody death certificate, how shameful is this!!!!!!!!!!!!!!!!!!!!!!!. I showed him the picture of my Aunty lying in her bed. And by this time I was getting very frustrated and annoyed. I spoke with the call center in Bangkok and they wanted a death certificate. I told them , you are kidding me, firstly my Aunty just died and then they wanted me to show them proof. This is a multi million business and Air Asia airline company didn't want to refund me USD$ 160.00 . I will personally go to their head office in Bangkok and make a formal complaint.

09 September 2016 06:09:00 Guest

I've been experiencing the same and it lasted for at least a few days already. Most of the time after I pressed Purchase button, it brought me back to the Review & Pay page. A few times I got to the Card Verification page (by the merchant bank), and after I verified the card, the system sent me back to Review & Pay page instead of Booking Completed page. There is absolutely no means of communication channel besides AskAirAsia, I waited 50 mins on Live Chat and they weren't helpful at all.

09 September 2016 06:09:00 Gues

Hi, cant login eventhore have typed the correct username and password around 10 times

07 September 2016 03:09:00 Guest

Any luck? I'm having the same issue Guest : Lynn : Unable to process payment for luggage via airasia website and mobile apps as well. Both showing "unable to read data because it is in incorrect format". Please help! Me too! Guest : Lynn : Unable to process payment for luggage via airasia website and mobile apps as well. Both showing "unable to read data because it is in incorrect format". Please help! Me too! Guest : Lynn : Unable to process payment for luggage via airasia website and mobile apps as well. Both showing "unable to read data because it is in incorrect format". Please help! Me too!

05 September 2016 10:09:00 Guest

Activation link not working. Proceeding as a guest, when I tried to pay it didn't list my bank, then kicked me out of the system. Now can't even log in. I am trying to give you guys money, you're making it very hard to to business with you.

05 September 2016 03:09:00 Guest

Lynn : Unable to process payment for luggage via airasia website and mobile apps as well. Both showing "unable to read data because it is in incorrect format". Please help! Me too!

04 September 2016 07:09:00 Guest

tried five time but the activation link does not work. Unsuccessful account activation Oops! It seems that the activation link you clicked on has expired. Please register again and activate your account within 72 hours. can i contact airline via mail i´m from europe

19 August 2016 09:08:00 Guest

Tried to book a case onto my flight during the checkin phase Denied the card and now will not let me check in due to "Balance due". No way of paying the balance as we cant log in and therefore no way of checking in. Terrible, terrible service, will not be recommending to anyone!