AirAsia Discussion

29 May 2020 12:05:00 Guest

Ticket is confirmed. No message for cancellation but while checking in on web itz showing flight is cancelled .What to do?

29 May 2020 12:05:00 Guest

Ryan Yii : Pls anyone flight on June 5 jwb to sbw. I can't check-in... Even am not able to ch check-in and customer care not picking up

29 May 2020 07:05:00 Guest

Ticket is confirmed. No message for cancellation but while checking in on web itz showing flight is cancelled .What to do as nobody is replying at any platform.

28 May 2020 04:05:00 Guest

Harsh Gaur : I am getting system error message while I am doing check in Any luck for you ? I am still getting Booking not found error while check-in

28 May 2020 03:05:00 Guest

Rajat Prajapati : I am not able to web check in I5-1426 PNQ-JAI on 30thJun'20. My PNR is Y4SYSW. Even I am not able to do web check-in . I am struggling since last week but no help provided by Air Asia . I am getting error Booking not found . ANd on app error is There is an error proceeding with your check-in .Try later .

27 May 2020 07:05:00 Rajat Prajapati

I am not able to web check in I5-1426 PNQ-JAI on 30thJun'20. My PNR is Y4SYSW.

27 May 2020 07:05:00 aizt

"My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand !" Please helpp. I only want to apply for the credit account.

26 May 2020 12:05:00 Guest

Guest : We are not paying so much prices to flight airline that there system are not even prepared to handle this kind scanerio. I had booked a flight on 23rd May with Indigo, the experience was smooth and they automatically credited the account in credit shell. There chat messenger is not like AirAsia AVA. You guys are living luxury lifestyle in the time of boom and when comes the time of depression you start crying for money and bail out to govt. Rather you should invest for such a situation in the happy time itself. A simple solution could be to keep a small team assigned to confirm there flight . Rahter than people calling Airline and increasing the load on the airline . YOur system are showing different status at different places.

26 May 2020 12:05:00 Guest

We are not paying so much prices to flight airline that there system are not even prepared to handle this kind scanerio. I had booked a flight on 23rd May with Indigo, the experience was smooth and they automatically credited the account in credit shell. There chat messenger is not like AirAsia AVA. You guys are living luxury lifestyle in the time of boom and when comes the time of depression you start crying for money and bail out to govt. Rather you should invest for such a situation in the happy time itself.

26 May 2020 12:05:00 Guest

Hi , Could anyone confirm that Air Asia Flight I5 722 (27 May 2020), is cancelled or not ? on phone I am getting the messages but the Site show the flight is cancelled. No one picking the call

26 May 2020 11:05:00 Ryan Yii

Guys just go to airport and ask them. They will guide you, online contact are wasting your time.

25 May 2020 07:05:00 Ryan Yii

Pls anyone flight on June 5 jwb to sbw. I can't check-in...

25 May 2020 07:05:00 Ryan Yii

I've the same problem too... They are so lame and not responsible....

25 May 2020 04:05:00 RUFFA

Hi Please help me. Airasia cancelled my flight due to covid 19. I want to store it in airasia credit account. tried to chat vith AVA and follow the steps but here's the only message that i get, "My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand !" please help me. thanks

25 May 2020 04:05:00 Guest

Hi Please help me. Airasia cancelled my flight due to covid 19. I want to store it in airasia credit account. tried to chat vith AVA and follow the steps but here's the only message that i get, "My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand !" please help me. thanks

25 May 2020 03:05:00 Harsh Gaur

I am getting system error message while I am doing check in

25 May 2020 02:05:00 Bhanu

AVA airaisa says my information is incorrect even when it is correct. I have my flight booked on upcoming days. Live chat takes forever and call couldn't connect. Donno what to do.

25 May 2020 06:05:00 Guest

I am unable to check in. My flight is on 26th May 2020

24 May 2020 02:05:00 Deen

Hi, any of you managed to get through live chat? it is loading forever.. I have been trying to get hold of them to get refund back to my card. I don't want credit refund. I am never going to book with airasia again.

24 May 2020 06:05:00 Guest

I am unable to check in. My flight is on 26th May 2020. BLR TO IXB.

22 May 2020 05:05:00 Guest

What email address do you use to contact airasia?

21 May 2020 05:05:00 William Watkinson

We requested refund to original account not credit account. However we now have money on credit account. How do we get cash refund.

21 May 2020 05:05:00 Guest

Refund to original account not credit account

17 May 2020 02:05:00 Aishah

I refund using AVA Chat. The prosedure is smooth until the last requirement. They ask for email that I use during booking. I provide the email.. But airasia said email did not match. What should I do? Please help me

16 May 2020 10:05:00 Guest

Since Air Asia is robbing us, I've decided to stab the next Air Asia b.tech. The muthafuckas are gonna learn the hard way

16 May 2020 10:05:00 Guest

Since Air Asia is robbing us, I've decided to pick the next Air Asia * and stab her. They'll learn the hard way

15 May 2020 10:05:00 Guest

Just spent 2 hours with AVA but advised my information as incorrect. Which is rubbish and not able to proceed with request

14 May 2020 04:05:00 Guest

Have the same problem getting a credit through AVA..due to Covid.. Can someone or anybody report these problems to " A Current Affair" ,IATA, or local Member of Parliament to get AirAsia accountable for these fiasco.??

13 May 2020 06:05:00 Tiffany Trixie

I have applied for credit refund for my flight on the 30 Jan 2020. The reason: the passing of my grandmother. I was given as case number. But till today, I have yet to receive my refund. I have checked and it is stated "case closed". My case number 31731792..

13 May 2020 05:05:00 Tiffany Trixie

I have applied for credit refund for my flight early in march 2020. The reason: the passing of my grandmother. I was given as case number. But till today, I have yet to receive my refund. I have checked and it is stated "cause closed". My case number 31731792..

13 May 2020 06:05:00 Jen

In case you are wondering that why it takes more than 30 days as they have promised after you have successfully filed a case for credit account. I have filed a case last March 26. 30 days later (April 26) still no response and I was getting paranoid. My supposed date flights (May 2 to 5) are approaching and still no credit account given. Then my flight booking no longer shown in my bookings, and I was hopeless. Airasia replied in my email address on May 11 stating that they have received my case and will credit the amount after 15 days. It was a relief for me. But surprisingly on May 13 they have said they credited the amount. I checked and it was there. You just need patience. They maybe accomodating a lot of bookings everyday. Stay check your email regularly.

12 May 2020 05:05:00 Guest

Guest : Air asia cancelled ny flight. Gave me an options on what i may avail of, I chose credit account. Now my list of cases are missing. No credit in my account. My big member id was used in all my bookings and not only that i also used my own email, no travel agency involved. Now i don't understand as to why there was no credit yet and my cases are missing. I chat with ava and it is saying that my email and case number doesn't match when in fact i received an email from air asia with my case number. So clearly i am being robbed by air asia. I've read a lot of comments in this thread with similar situation and i know for sure that air asia already robbed us blind. I will never again book another flight with airasia. Lesson learned the hard way. Hi. I was able to put my 1st booking into credit account but on my 2nd booking I can’t do it anymore, AVA says that it didn’t match on their record

12 May 2020 05:05:00 Guest

Guest : AVA is useless !!! cannot find my booking i tried more than 10x a day . I already provide all the details but still it doesnt much. SAME! 😭😭😭

12 May 2020 05:05:00 Anon

I got a problem regarding on cancelling my flight due to covid. Instead of getting my refund, I decided to take the “credit account (2yrs)” but then the chatbot says the information that I given to chatbot didn’t much their record for validation. However, I doubled check my booking thru “manage booking” all the information I’d given them matched on the “manage booking”

12 May 2020 04:05:00 Guest

Hello. I requested a refund in AIRASIA but upom checking now?, my case is already closed? I am wondering why it has been closed when I dont even have any update if my request is now on process. What am i going to do? How can I now have my money back?

11 May 2020 07:05:00 Guest

CATH : I'm converting my flight to travel credit thru AVA but when asked for my BIG membership ID, AVA encrypts it. Thus, she can not see what my ID is. PLS HELP SAME. HAS ANYONE SOLVED THIS??

07 May 2020 03:05:00 Barry McRae

Still nothing from Airasia on a refund for cancelled flights. What do I do next? There Ava contact is a run around and there contact numbers are anything but.

06 May 2020 09:05:00 Mohammad BIn mustafa

Guest : My booking no. XSCP3L. I have been on Chat with AVA since March 2020 to current date requesting for credit account refund. Chat with Ava is useless because cannot resolved anything at all n was directed to Chat with Allstar which will never be able to chat with even though window was open for 3 hours n was still waiting. Is Air Asia support purposely not responding by saying heavy traffic so don't have to attend to customers for refund and wait till request for refund expires?

05 May 2020 11:05:00 Guest

My booking no. XSCP3L. I have been on Chat with AVA since March 2020 to current date requesting for credit account refund. Chat with Ava is useless because cannot resolved anything at all n was directed to Chat with Allstar which will never be able to chat with even though window was open for 3 hours n was still waiting. Is Air Asia support purposely not responding by saying heavy traffic so don't have to attend to customers for refund and wait till request for refund expires?

05 May 2020 10:05:00 ONG

Guest : nor hariani : Guest : I was given the wrong email for air asia booking. How can i solved this problem?same here. so many people email address got wronged . really really suspicious oi.. Badrul : My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand ! Seems Air Asia will give credits if the same person fly and paid for the tickets, which is contrary to what stated on its website Who will receive the Credit Account? The Credit Account will only be reimbursed to the BIG Member who is either the payee of the booking or the guest who is travelling. For example, if Tony has booked a flight for himself and his buddies Riad and Ben in one booking, the Credit Account equivalent to the amount spent on this booking will be issued to Tony’s BIG Member account should the booking be cancelled for valid reasons. A BIG FRAUD. YOU NEED SAVE YOUR PHONE NUMBER AND EMAIL AGAIN. GO MY BOOKING CLICK MANAGE THEN EDIT DETIALS THEN LEAVE THE PAGE AT CONTACT DETIAL KEY IN AGAIN YOUR PHONE NUMBER AND EMAIL AGAIN. CLICK NEXT/ CHANGE I DUN REMEMBER THEN CLICK APPLY CHANGES. AFTER ALL THE STEPS GO BACK TO AVA AGAIN AND KEY IN ALL DETIAL ENDING YOUR BIG ID.... I HAVE TRIED 2 DAYS MANY WAYS AND LASTLY ALL 5 BOOKING FOR 10 PERSON WERE ACCPTED! GOOD LUCK

04 May 2020 09:05:00 Guest

JVA : Same here. 3 flights are still in NEW status even if its more than 30 days already Guest : I requested for refund on 12/3/2020 and today its 13/4/2020. On the website they say they will need up to 30days to process my refund and i think it has been around 30 days? The thing is when i check with AVA for case status, the case status is new. May i know what does "New" means? I have the same problem

04 May 2020 09:05:00 Klaus

They delete my flight I have registered to my cases but have not yet received a response and cannot contact anyone It's been two months now and I have to have 143 euros

04 May 2020 09:05:00 Guest

Sme happened to me , AVA is a waist of time , seems like the airline is going to get away with everyone's money . Does anyone have any working email address of AirAsia ?

03 May 2020 03:05:00 Calvin

Hi Everyone!!! Share something to you!!! Today I managed to get into livechat with waiting time close to 20mins+ Tried in 8am.... Two operators engage me, but two different SOP on requesting information... connection got cut off, as i'm using HP and one of them request to upload passenger's IC/passport copy. Story cut short, i manage to Credit to Account using AVA. Before talk to AVA, go to our Big Account. Check your profile name and the credit card name. Are they the same? Else, correct your profile name. Mine not same, once i corrected my profile name and goes to AVA, no error prompted during the process. Have a try and good luck!

02 May 2020 09:05:00 Guest

Guest : Hi, i have log for credit refund with case number generated to my mail address in march. I try to check the case status today and its not listed in mycases account anymore. Im the traveller andpayee for the entire booking. A6NGXK.. Its frustsrating when there all cutomer support platform is congested and unreachable..could someone look into this and response back to me?

02 May 2020 08:05:00 Guest

AVA is useless !!! cannot find my booking i tried more than 10x a day . I already provide all the details but still it doesnt much.

02 May 2020 07:05:00 Guest

Air asia cancelled ny flight. Gave me an options on what i may avail of, I chose credit account. Now my list of cases are missing. No credit in my account. My big member id was used in all my bookings and not only that i also used my own email, no travel agency involved. Now i don't understand as to why there was no credit yet and my cases are missing. I chat with ava and it is saying that my email and case number doesn't match when in fact i received an email from air asia with my case number. So clearly i am being robbed by air asia. I've read a lot of comments in this thread with similar situation and i know for sure that air asia already robbed us blind. I will never again book another flight with airasia. Lesson learned the hard way.

02 May 2020 06:05:00 Guest

Hi, i have log for credit refund with case number generated to my mail address in march. I try to check the case status today and its not listed in mycases account anymore. Im the traveller andpayee for the entire booking. A6NGXK.. Its frustsrating when there all cutomer support platform is congested and unreachable..could someone look into this and response back to me?

02 May 2020 01:05:00 Badrul

My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand ! Seems Air Asia will give credits if the same person fly and paid for the tickets, which is contrary to what stated on its website Who will receive the Credit Account? The Credit Account will only be reimbursed to the BIG Member who is either the payee of the booking or the guest who is travelling. For example, if Tony has booked a flight for himself and his buddies Riad and Ben in one booking, the Credit Account equivalent to the amount spent on this booking will be issued to Tony’s BIG Member account should the booking be cancelled for valid reasons. A BIG FRAUD.

02 May 2020 09:05:00 Guest

I cannot check my expiry date of my credits in credit account option. When I click on it the webpage showed blank. HELP