AirAsia Discussion

14 January 2018 05:01:00 Guest

air asia are useless office hours closed on a SUnday??? and website wont let me manage my booking! grrr

13 January 2018 07:01:00 Guest

Hi, is your airasia website got problem ? I can't make payment successful. What's wrong ?

11 January 2018 07:01:00 Joe

Hello AirAsia, I need to inform you of a MAJOR BUG in your Airasia Mobile App for Android. When checking in for a flight using the App, it does not retain the Passport Expiry Date or My Date of Birth. For each flight I have to re-select this. BUT the problem is that the App does not allow you to enter the details at Check in, you have to scroll the months one by one as there is no short cut. This means to re-select my Passport Expiry date I scroll 48 screens and to select my birthdate I have to scroll 660 months of screens, so for each return flight mobile app check in I need to tap or swipe 1,416 times. ONE THOUSAND FOUR HUNDRED AND SIXTEEN. I assume no one else is using this app on android as who would be willing to do such a thing. Please fix this. Regards Joe

11 January 2018 01:01:00 Shen

Your payment page is borked. Have been trying to book for past 2 days. Everything works up to the payment page, and it just gets stuck loading. Have tried on my work PC, home PC and my phone and tried FireFox, Internet Explorer and Chrome, same problem the booking always gets stuck endlessly loading when I reach the payment page. One more day and I am giving up and taking my money elsewhere.

10 January 2018 12:01:00 Guest

AirAsia website sucks! Our internet connection is fine but the loading minutes take too long. I'm at the final step which is payment. It is very irritating since I have to wait very long. Bad/poor service. Not a well maintained website.

09 January 2018 05:01:00 Guest

Hi there, I am have been trying to book tickets already for 2 (08th and 9th) days and i cannot get to the payment page. What is wrong? I hope you will keep the fares as they are.

09 January 2018 09:01:00 Guest

Hello, been trying to book ticket online since yesterday(8/1/2018) but it says that the site cannot be reached. sad.

09 January 2018 03:01:00 Guest

Trying to book online but can't get to the Payment page!! what is happening Air Asia - lift your game. You won't take my money - weird!!

08 January 2018 05:01:00 Guest

Hello I can’t check in because when I try to check in ”check-in not allowed due to Balance due” how I can fix it??

08 January 2018 03:01:00 Guest

What’s happened to your site Air Asia? Been trying to book a flight online for the past 3 hours!! It SUCKS!! You don’t seem to be bothered to fixing it either as I see si liar complains going on!!

04 January 2018 11:01:00 IKHSAN

Check-in not allowed due to Balance due BOOKING NO JPC7TA

02 January 2018 08:01:00 wendy

why my credit cad can not make the payment for my booking ? my card is BSN .

28 December 2017 11:12:00 Guest

tried to book a flight, but it cant proceed to payment process. please fix it. i had tried it for 2 day in a row.

27 December 2017 05:12:00 Guest

what can't i add my debit card for BigPay. every time i try it stated failed 008. every.single.time.

26 December 2017 01:12:00 oolina mikhailova

Dear Air Asia, im going to comolain to international court that you are selling airolain tickets and they turn to be bus and fairy. For me fairy is ok, but bus i cant go becouse of i get fever for 1-2 weeks after twenty minutes in ac bus. On your aoolication this transit have an icon of airolain. Why its bus????? What the hell you are cheating customers? I comolain everywhere and write reviews in english and russian everywhere in internet.

22 December 2017 08:12:00 Guest

I tried the check-in process after I got an e-mail from airasia, I checked only that the airasis website had run time error problem. How can I solve the run time error in your company's website?

21 December 2017 10:12:00 Guest

Stil can't book flights within 2 days now

20 December 2017 11:12:00 Guest

AirAsia's online booking system is terrible. Have spent 3 hours trying to book flights from Bangkok to Luang Probang. Online booking system website is useless. Have reverted to booking by phone which is also not easy and costs more than online price. I travel in SE Asia a lot but will try to avoid AirAsia in future. Dreadful customer experience in their website and terrible customer service from AirAsia.

10 December 2017 02:12:00 Guest

Is Online booking perturbed ? Impossible to realize all the procedure

10 December 2017 07:12:00 Guest

Hi guys. I'm trying to modify my baggage limited for upcoming flights Penang - KL - KL - Sydney. It won't get me to the managed booking section.

10 December 2017 02:12:00 Guest

Now Dec 10.Have tried for 3 days to make online booking.At the final stage of online booking which is the PAYMENT SECTION, the freaking 'Review and Pay' take forever to load,and never does load. What the hell is the problem? Is this part of the "Customer Satisfaction Tax" ? Disgruntled

09 December 2017 04:12:00 Guest

dear airasia, please update your system. everytime i booked my ticket they always became slow during the payment and others. its upsetting. please please please improve it.

04 December 2017 05:12:00 Guest

At the final stage of online booking which is the PAYMENT SECTION, the freaking 'Review and Pay' take forever to load, it's not going to load. PLEASE FIX YOUR SERVER IF YOU'RE GOING TO ALLOW ANY BOOKING EVER im having the same problem too. been tried for so many times but still nothing happen

03 December 2017 08:12:00 Guest

At the final stage of online booking which is the PAYMENT SECTION, the freaking 'Review and Pay' take forever to load, it's not going to load. PLEASE FIX YOUR SERVER IF YOU'RE GOING TO ALLOW ANY BOOKING EVER.

28 November 2017 05:11:00 May

AIR ASIA did * overall!!! omg!!! i bought ticket at this morning around 6:30.. and i did check in through the AIR ASIA MOBILE CHECK IN, the error occurs, they didnt allow me to pick my own seat, all they did is set up my seat and then then there is no add-on session in the app. i wanted to purchase extra baggage, and they didnt appear. i tried to do the live chat at 7:00 am, then the website is kind of error, it said my number queue is at 100, i have waited until number queue of 38, then suddenly the website reload by itself, and the number changed to 98.. HOW COME THIS EVEN HAPPEN?!? this led me so disappointed... and then i tried again to call the customer care, they said this number only available for code D7 something.. OMG! I FEEL SO STRESSFUL with the services that provided by AIRASIA!! I did try the live chat again, and they give me nothing for the answer..LOL... they said i should purchase the baggage not less than 4 hours before the flight.. and you know what i told them i did check in 6 hours before the flight.. and they still keep trying to put the blame on me... omg.. seriously!!!! is this how they try to solve the guests problems???? I DO HOPE AIRASIA DO THEIR BEST TO SERVES ALL THE CUSTOMERS. DONT SAY USELESS THINGS... PLEASE TRY TO MAKE YOUR CUSTOMER FEEL THEY ARE WANTED!!!! AND TO BE HONEST AIRASIA IS NOT CHEAP AT ALL!!! DONT SAY YOU GUYS ARE SERVING THE CHEAPEST FLIGHT.. OH COME ON!! PLEASE DO IMPROVE YOUR WEAKNESSES!!! THANK YOU!!!!

27 November 2017 06:11:00 Leonard Levine

I can't get Air Asia chat. All I get is the usual "we're overloaded with messages. Stay in touch and check back later"

26 November 2017 02:11:00 Guest

Failed to do air asia mobile check in now. Is there any issue with the mobile apps now?

26 November 2017 02:11:00 Guest

Air Asia website booked my flight on the wrong date. Had logged in and had two windows open. Was comparing costs for the two dates I was considering doing this. Decided to pay and process the date of Jan. 13th. The window with Air Asia info for a flight on Jan. 12th was still open. Again was comparing costs for both dates. As the payment is processing the website reverts to the other date of Jan. 12th on the other window. This could have been because I was logged in on both windows. My credit card was charged for the lower fare on the 13th. But under My Bookings, it notes I still must pay. Pay the difference between the flight on the 13th and flight on the 12th. Which is a higher fare. Now trying to get Air Asia to look into this. Their chat and phone support offer nothing.

23 November 2017 08:11:00 Guest

Hi Team, I have booked my airticket as guest.But i want to increase my baggage.So i created an account.But the account activation is unsuccessful

20 November 2017 06:11:00 Chan Siew Peng

I already confirm my flight to danang and proceed for website check iin to add baggage and also change seats . When coming payment , due to delay and hiccups between , the website show run out time and neeed to check in at KLIA2. I trying to find telephone numbers to call to justify it but wrost , no one pick up and certain call to call later . May I know is this the services that AirAsia that can provide to the customers.

17 November 2017 01:11:00 SU535

14/11/2017 I book for trip , but unsuccesful. But my cimb account was deducted twice rm870. why is this happen? Probably, your bank account had been reserved for deduction, but still is not deducted immediately after the attempt to pay for the air ticket. You are advised to contact the bank with the a clam "cancel 2 transcations of RMB 870 as no service receved". Noone will answer "why".

15 November 2017 11:11:00 Guest

14/11/2017 i book for trip , but unsuccesful. But my cimb account was deducted twice rm870. why is this happen??????

14 November 2017 06:11:00 Guest

nur iffah rozaidee : Guest 2 : Dear AirAsia, I have booked my flight this morning as a non member, however, due to some technical issue I was not able to register for the membership at that time. I tried again in the afternoon and managed to sign up for it. But as I click on manage my booking, I was directed to member sign in/ sign up page again. I am sure I have booked the air ticket successfully as I have received flight itinerary via email as soon as the payment has been processed. Does that mean I need to register first before I make the booking so that it links to my membership account or is this a technical issue on AirAsia server? Kindly advice. Thanks.

13 November 2017 12:11:00 Guest

Kevin : Due to the current Airasia website status, I would suggest everyone to not do any flight booking before this is fixed. Airasia, kindly check and fix your website now. As I have urgent ticket to book or I will have to book with other flight carrier. The time is 8,55pm on 26 oct 2017 gmt+8. Guest : hi I can't book in your site how come?? Please try to use Airasia Mobile app. its worked for me to book the ticket... when you do booking make sure that u loged in Airasia

13 November 2017 07:11:00 Guest

hi I can't book in your site how come??

13 November 2017 07:11:00 Guest

Raju : Why is your website not working for booking the tickets? I am trying since yesterday. Same here. I tried to book but the booking page displays "The site cannot be reached"

13 November 2017 04:11:00 Raju

Why is your website not working for booking the tickets? I am trying since yesterday.

10 November 2017 04:11:00 SU535

Lea Sikolis You need to request the issuance fr om the trader (the web site of the iar line or of the agent), wh ere you had made your booking. In case of the refausal to provide you with e-ticket, you are entitled to claim the 10 November farudlent transaction in full to the bank - your card emitent.

10 November 2017 03:11:00 Lea Sikolis

Hello I have made my bookimg from BKI to KLIA on 12th. Although payment had bewn deducted from my account but till npw i have not received the itenerary

07 November 2017 06:11:00 Guest

I have tried many times to book a flight and every time I press the pay button the screen goes blank. If there was any other airlines that goes from Sihanoukviile to KL I would take them. I already booked Malaysia Airlines from KL to Bangkok so Airasia lost money there. Airasia needs to fire their IT people as they are losing them lots of money and customers.

05 November 2017 10:11:00 Guest

booking3.airasia.com/ not working Trying to book flight from bangkok to chiang mai reaching upto the payment stage but the site has hung up and i have been waiting since 30 mins...the browser is busy and there is no message from the website: what to do ?

01 November 2017 03:11:00 Guest

I just booked the ticket with air asia and paid with my debit card. But they didnt send the confirmation and the booking code. when i go to manage my booking it doesnt show what i've booked then i check my bank balance, they already have deducted it! 😭😭😭 what should i do?!

26 October 2017 03:10:00 Kevin

Due to the current Airasia website status, I would suggest everyone to not do any flight booking before this is fixed. Airasia, kindly check and fix your website now. As I have urgent ticket to book or I will have to book with other flight carrier. The time is 8,55pm on 26 oct 2017 gmt+8.

26 October 2017 03:10:00 Kevin

Something is seriously wrong with the website. Have been trying to book a ticket since 7pm something till 8:30pm, website is not very responsive, also glitchy, for a moment, I can see no flight at all available on the date I searched, the next moment many flights option become available to choose again, the next moment no flights available again. Stucked at every booking page too. Then have to start all over again....

25 October 2017 07:10:00 Ang Lim Kean

Why I cant log in air asia account with my username and password?

21 October 2017 05:10:00 Guest

Trying to get to the payment screen, but that screen just won't update fully. The page shows several spinning wheels, at least one will not complete despite numerous tries. No way to complete a booking! Quite frustrating.

16 October 2017 08:10:00 yulian zuhdi nur cahya putra

hello air asia.. yesterday i do booked already. flight which will go to SOC-INDONESIA in 28october. but when i do have failed to write my e-mail. how to make confirmasi to thats mistake?

11 October 2017 05:10:00 Guest

What's the problem with your website??? Have you decided to use your hospitality policy for your website as well?

11 October 2017 08:10:00 Guest

same with me since last 2 days. frustrating

10 October 2017 02:10:00 Guest

Most frustrating since two days have been trying always saying error