AirAsia Discussion

08 April 2014 09:04:00 Guest

Tried login for a week tried booking a flight thru a travel agent, this was after air asia took my money for one flight but not the second one I tried to book 15 minutes later. And since then one week I have tried multiple times from home and several travel shops... What's happening Air Asia are you in receivership???

08 April 2014 06:04:00 super hot

keep on change my flight time table... * ...

07 April 2014 06:04:00 Zul

After filling all details, the payment page just seem to hang ..... what is the problem??

06 April 2014 04:04:00 Guest

Still can't log on!! I've changed my password 5 times today. Please fix.

05 April 2014 09:04:00 Guest

I just booked the ticket with air asia. i paid with my debit card, but they never send the confirmation and the booking code. when i go to manage my booking it said that still need payment, but i checked that they already have deducted my bank balance. anyone have any idea?

04 April 2014 02:04:00 Guest

[I am also trying to add baggage but can't log in- same problem- I just get the login again! Please let me know how you go, as I don't want to pay full price either!! Emily

02 April 2014 07:04:00 YEAH

How long will it take for them to confirm my flight? I paid through my credit card.

02 April 2014 06:04:00 AILENE ULNAGAN

I have this problem in logging in at airasia website. I already change password and followed all instruction properly but still it end up going back to the membership log in. even changing password is not advisable coz same thing happen. I also made another account using my secondary email address but same thing still happen. Please fix this issue, it so inconvenient to all you clients. I want to log in to cancel or refund my flight so as much as possible please fix your website asap! someone please email me how to resolve this issue at ailene.ulnagan@yahoo.com Thanks

01 April 2014 01:04:00 Guest

change your password and try again, seemed to work for me

30 March 2014 10:03:00 Guest

same problem, still not fixed!! do they want to retain customers!?

28 March 2014 02:03:00 stuart miller

No compaian shown or help after trying to rebook flight. Due to my wife having a miss carriage feel your employees were trying to make money not good bussines for your company,will keep you posted on the outcome. Yours sincerely Stuart miller,booking number PE656N. office was Phnom Penh sales office. Hope u can repair damage done so you don't loose another customer.

28 March 2014 07:03:00 Guest

Is this a joke? I have read right back how long this problem has been going on yet today, 28th March, I cannot add baggage on to my flight. So I will be charged full price when I get there. The cycle: Log in Manage my booking Redirect to log in Log in Manage my booking Redirect to log in This is ridiculous that this has been going on so long. Can't wait to get to the desk to be told 'you should of added you baggage online - now you have to pay full price'. I don't think so.

28 March 2014 06:03:00 Peter

I booked tickets and paid for with Paypal same problem no confirmation shows nothing in my bookings contacted paypal they cant claim back payment I can only presume it has something to do with the Air Malaysian crash as airasia are owned by them good luck everybody

27 March 2014 06:03:00 Guest

I had same problem and solved. Try to change your password. It shall work. Cheers :) Guest : Awful. Have also been trying to 'manage my booking' for over a week and just get redirected to login. It's impossible to check in or add baggage, what a joke!

26 March 2014 05:03:00 Chang Wei Choo

I have email aax_aus_support@airasia.com on 18.03.2014 topic: change of passenger's name Destination: Osaka on 24.04.2014 ID: OFR58X No reply or confirmation of change

26 March 2014 05:03:00 Graham S

I am having major issues getting problems to be resolved. Does anyone actually work there or are they all email robots?

24 March 2014 03:03:00 Guest

Awful. Have also been trying to 'manage my booking' for over a week and just get redirected to login. It's impossible to check in or add baggage, what a joke!

20 March 2014 05:03:00 maria

Is just me or are there others having problems I'm trying to log into manage my booking only to be told I don't have a booking, I ended up calling AirAsia to change my seats at an additional charge ... but 24hrs later I still have no email confirmation , this is doing my head in.

19 March 2014 07:03:00 Jasmin

I have email to aax_aus_support@airasia.com whereby given by Airasia's customer service when i call them but until now non of them even reply to me and it has been already 1+week. I have book my flights to Seoul on 25 Feb 2014 using BigCard. Big card has charge my Seoul ticket yet there is no itineary send to me by Airasia. When i call Airasia, the customer service say that as per their system, my flight to Seoul was cancel, yet BIGcard charge my flight tickets for it. Appreciate if someone could contact me as i have send email to aax_aus_support@airasia.com few times TOGETHER with my contact number. Please! Someone from airasia, PLEASE be responsible..at least a courtesy email or call from your side.

19 March 2014 06:03:00 Guest

Hi I am having the same problem. I can log in and then when I try to manage my booking I get sent back to the login page. It has been doing this to me for nearly a week now. I don't hold out much hope. I think I will have to pay for my baggage full price when I get there avi Josef : Hi Guys, I been trying to login to manage my booking section of AirAsia (booking.airasia.com/BookingListLogin.asp... But every time i try to login the page looks like its going to transfer me but then reverts back to the login section? Thanks for any help!

18 March 2014 09:03:00 Guest

I have the technical issue. I just got a message that my flight is being cancelled and I was trying to reschedule but everytime I log in, it reverts back to the login section. Some type of glitch. I hope they fix it soon. I will try the chat feature during their biz hours. I am from the US.

18 March 2014 05:03:00 avi Josef

Hi Guys, I been trying to login to manage my booking section of AirAsia (booking.airasia.com/BookingListLogin.asp... But every time i try to login the page looks like its going to transfer me but then reverts back to the login section? Thanks for any help!

18 March 2014 04:03:00 Jj todrigues

I want to who was the stupid person who designed thos new catcha . I spent half hour and was not able to get one catcha right. Was not able to nook a flight. Booked at another airline. Fix this garbage program and website

18 March 2014 10:03:00 Guest

Really bad customer service!!!! Advertisement show how good airasia was. It is soooooo suck and terrible service!!!

17 March 2014 01:03:00 Guest

I have booked a ticket to Sydney on promotion ... Now I want to cancel the ticket, I want to know is it possible to refund the payment...?

16 March 2014 09:03:00 missfirsya

Guest 2 : Dear AirAsia, I have booked my flight this morning as a non member, however, due to some technical issue I was not able to register for the membership at that time. I tried again in the afternoon and managed to sign up for it. But as I click on manage my booking, I was directed to member sign in/ sign up page again. I am sure I have booked the air ticket successfully as I have received flight itinerary via email as soon as the payment has been processed. Does that mean I need to register first before I make the booking so that it links to my membership account or is this a technical issue on AirAsia server? Kindly advice. Thanks.

16 March 2014 09:03:00 Guest

Guest 2 : Dear AirAsia, I have booked my flight this morning as a non member, however, due to some technical issue I was not able to register for the membership at that time. I tried again in the afternoon and managed to sign up for it. But as I click on manage my booking, I was directed to member sign in/ sign up page again. I am sure I have booked the air ticket successfully as I have received flight itinerary via email as soon as the payment has been processed. Does that mean I need to register first before I make the booking so that it links to my membership account or is this a technical issue on AirAsia server? Kindly advice. Thanks.

13 March 2014 06:03:00 Guest

We want to fly from Bangkok to Phuket, Phuket to Kuala Lumpur, Kuala Lumpur to Alor Star to Kuala Lumur. Can this be done with one payment?

10 March 2014 10:03:00 reinaB

AirAsia Berhad is a Malaysian low-cost airline headquartered in Kuala Lumpur, Malaysia. It has been named as the world's best low-cost airline, and a pioneer of low-cost travel in Asia. Air carriers charge a great deal in fees and generally do not lower airfare charges very often, which many air travelers are not pleased about. Airfare rising is a fact of life and many major carriers have certainly been raising airfares again lately. Get a short ">personalmoneynetwork.com/short-term-loan... term loan to help pay for your trip.

07 March 2014 10:03:00 Slob

We have booked 4 flights with Air Asia in April. Impossible to log in to verify the flights! Chat not possible. Out of office hours or they simply don't call back. No reply to mail! I have a case nr.but they ignore reply within 5 working days. How can I check my flights?

02 March 2014 08:03:00 Constantine1954

Hi everybody, By advance sorry for my english. I draw your attention i travelled with air asia from bangkok to pukhet. I want to alert people it s very bad company as arriving in pukhet i found out my luggage completly broken fortunately they did not steal inside but my luggage was new and impossible to travel with it again. They did not refund me and any answer after complaining.So never and never i will fly with air asia.

01 March 2014 05:03:00 karian5

Hello Airasia!! Seems like my nationality on my flight booking is wrong as I'm a Malaysian but i get my ticket booked online from Australia and the end of the booking statement stated I'm Australian. Is there any way to fixed it? Because I've try updated my traveler detail and also my profile but it doesn't change at all. Please reply me as soon as possible?

28 February 2014 10:02:00 Guest 2

Dear AirAsia, I have booked my flight this morning as a non member, however, due to some technical issue I was not able to register for the membership at that time. I tried again in the afternoon and managed to sign up for it. But as I click on manage my booking, I was directed to member sign in/ sign up page again. I am sure I have booked the air ticket successfully as I have received flight itinerary via email as soon as the payment has been processed. Does that mean I need to register first before I make the booking so that it links to my membership account or is this a technical issue on AirAsia server? Kindly advice. Thanks.

26 February 2014 04:02:00 Karen Cham

Dear AirAsia, I have been trying to call for 2 days but never can get through... I brought a flight 2 ways from kl to png on 6 march 2014. My return flight from png to kl on the same day is 8:10PM, I want to change it to 11:20PM. My booking number is WIY6FE under Ms Karen Cham Yee Kyun. Appreciated gratefully if you can get this done for me as soon as possible because this has already bothered me for few days.

25 February 2014 12:02:00 Win Maung Swe

may i know seat number

24 February 2014 12:02:00 Guest

After i complete the registration and get the activation link, but then when I click the link, it appear: "Sorry, it looks like you've entered an invalid activation link or the link has expired. Please register again and activate your account within 72 hours."

24 February 2014 11:02:00 Guest

i tried to book then the system couldnt find any insurance for it. so the system did not allow me to go through. What should I do?

23 February 2014 09:02:00 Guest

I'm a little bit surprised about the opinions here ... I was allways quite satisfied with [url=www.en.tiket.com]air asia[/url]. Sure the service is not exquisite, but I am a low budget traveller ... the flights are cheap and you have a wide range of destinations ... I don't need more.

22 February 2014 09:02:00 Guest

i had made my booking but i cannot log on into manage booking....i hv to change the date...pls reply

22 February 2014 09:02:00 Guest

I am facing problem to log in my Airasia member account. I not an airasia member when i book for my flight. So, once I complete the payment and received email from airasia, i try to click manage my flight and register my email which i use when i book for the flight. After i complete the registration and get the activation link, but then when I click the link, it appear: "Sorry, it looks like you’ve entered an invalid activation link or the link has expired. Please register again and activate your account within 72 hours." I unable to register again as state is existing email user. Hence, I unable to log in and manage my flight. Please help as I need to manage my baggage.

20 February 2014 03:02:00 muneeswaran

dear sir ihave booking singapore to trichy upcoming 22/02/2014 this date unfortnly canot travel ,i am change the travel date so plz help me how this solve the problem thank

19 February 2014 10:02:00 Ms. Ng

I will be travelling to bangkok from KL on this coming sat (24/2/14), but due to the crisis over there i considering to cancel my flight. May i know is that refundable if the flight ticket that i bought is "economy promo" and i hv no buy insurance?

13 February 2014 06:02:00 CHINNNAKKARUPPAN SEVUGAPERUMAL

MY BOOKING REF No.SYPS2J ONLINE BOOKING TIME I ENTRE WORNG FOR NATIONALITY (SINGAPORE)AND DATE OF BIRTH(29/07/1987), BELOW IS CORRECT ONE NATIONALITY ;- INDIAN DATE OF BIRTH :- 29/05/1987

08 February 2014 08:02:00 Guest

Guest : HI Yes I found if you change your password you can modify your booking OK * isnt it yes thanks a lot

06 February 2014 10:02:00 Guest

THE LOGIN IS HAVING PROBLEM, SEEM THE LINK NEVER UPDATE THE LINK AFTER LOGIN.... ALL SELECTION ARE INVALIAD, I.E. FLIGHT BOOKING, MANAGE FLIGHT....ETC

31 January 2014 11:01:00 Guest

HI Yes I found if you change your password you can modify your booking OK * isnt it

31 January 2014 10:01:00 Jayson

My first booking to airasia has been cancelled a week before my flight. I inform it about my relatives in bacolod so then they flew and get back to manila. That's suppose to be our reunion. Then i choose to refund my money since they gave me that option. Then 3 days before my flight i got an email that the flight has been restored. I inform airasia phils. that i had to cancel my flight since theres no one waiting for me in bacolod. They told me that my booking has been cancelled and refund is on process. I am follwing up to them regarding my refund and was advise that it may take 20-30 bussiness days. So i called in january 2014. The agent topd me that money has been sent to bank dec. 19 2013. I told them that i am not receiving anything in my bank account. I am calling them every week. Until i got an email from refund team in malaysia that it was sent to bank dec. 19 and pla check my end of january bank statement. It is now end of january and not even a reference number has been emailed to me. Seriously!? Why does it even have to take looong before it can even processed. Actually my question in mind is that will it ever be processed or you guys took my money just that! This is shame and i have the right to say "fuck you" airsia!

29 January 2014 04:01:00 Guest

the manage booking can't log-in..error upon log-in..

25 January 2014 06:01:00 PRAPHAT

@Donmueang Airport Bangkok , Thailand 24/1/2014 19.55 , After I on board at seat no. 25F flight FD3205 , L51B3V .They strictly check passenger I show boarding pass , my Id card, credit card they don't believe my person identity then order me to get a new ticket to come back and fly... so not fair to me

20 January 2014 08:01:00 norhafizah

I have complaint at e form and live chat for several times but still no reply