I am having the same problem. I can go through all the steps in the booking, but when I click on the last step to pay, it says there is an error, try again later. I've been trying for 3 days now. I've tried two computers, two locations/wifi sites and also cleared all the browsing history and caches. Still the same problem.
Error code 999 is appear on the last session for fright booking. It means on the Payment session. what should I do?
I try to book ticket using their website and trued 20 times. All ok till payment. It comes out with an error. Its does not say what error. Keep saying error. Its time to get them a proper IT head to look these issues..
Website is useless. They need to get proper IT personal to fix the many problems. 2 hours of my life wasted
I can't choose the flight time, which sucks. I am trying to purchase a ticket to go back home on sunday. Please fix it! 😭 The page went blank after a few try. I thought it was my phone, but it wasn't.
Your slide to verify is not working. Always. Can you please fix this. Arghhh.!
Always error on payment. And now on contact details i cant click continue because the insurance tan is not highlighted. This is so frustrating.
Try very hard to book a flight from Singapore to Kuching just now. Login many times, the moment when I about to make payment, the system just hung up and kick me out of the sh&^ system. Fixed it fast Air Asia. if not, I am going to SCOOT !
Got this as well! Stupid shXX. Error Code 999: Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 0 Unknown Error
got this message when i book online "It looks like you’re facing issues with your guest details. Check in at the airport and we’ll assist you."
The following message appears and cannot be reserved. Error Code 999: Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 0 Unknown Error
Yup same * different day, have tried many times to book flights today but gets to pay and nada, get your act together air asia
When your customers cannot pay for seats after an already painful process, this is how you lose them. I've my booking of 7 seats to Thai Airways, the price point is comparable without all the add-ons, and the quality of the airline and website are all top notch. Good luck.
Please fix the payment page. I would like to book my flight and it is not working out at all.
Having issues with the payment page as well. Trying to book multiple legs for 7 people, you can imagine what a PAIN this is. Please fix this.
Guest : Cant make payment with credit card! AirAsia, please fix this ! I have the same problem - they have a terrible website and their customer service sucks. Instead of posing for pictures and offering "feel good" stories all the time, their CEO Tony Fernandes should pay attention to the cluster f*#k and fix it before they loose more business. I spent 30 minutes looking for the flights and filling in all the details - and then the credit card payment was rejected saying "an error has occurred" with no details or simply where to call to complete the booking. I called their customer service only to hear that "it's a browser" issue. He suggested me to try it with FireFox. Why couldn't he simply complete the booking?
Same thing. I have been trying to book tickets all day. Having keyed in all the information, meal selections, seat selection etc., etc. Finally, I click on purchase. A slide bar appears to verify, and then it says oops something went wrong. Refresh and try again. Not good Air Asia. People will book elsewhere.
Hi good Afternoon, I have checked in KL-Hua Hin sector flying on 24.10.19 and would like to know how come I cant check in the return sector from Hua Hin -KL on 28.10.19 at the same time? Plse advise. THANKS
I have a problem with booking a flight through air asia app. Message comes up on my snart phone saying method not allowed
Hi, Same problem. been trying to book 4 seats over last two days. After pressing purchase button. "Ooops, someting went wrong, Don't worry, no payment has been collected yet. Please try again. Have used Firefox, Chrome and Edge browsers. All dislpay same message. What is the problem??
It is asking the already keyed-in credit card details again and again.especially the CVV..authentication also fails ..whats happening...thumb down AirAsia for not solving this soonest!
Guest : was ur card deducted? Same thing happened to me earlier ST : What's wrong with Airasia? I tring make payment since yesterday morning, still unable to make it !!! Were you ever able to make a payment? I've been having the same error for days. I have tried different Ipads, mobile app, laptop, different browers, different logins, different credit cards. I need to book 10 international flights.
Error Code 999: Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 0 Unknown Error How can i book airasia flight when I keep getting this code
I cant select my time flight..please airasia do something..ive face the same problem for 3 days now..
Can’t make payment . Page went blank after putting in credit card info
ReplyST : What's wrong with Airasia? I tring make payment since yesterday morning, still unable to make it !!! Were you ever able to make a payment? I've been having the same error for days. I have tried different Ipads, mobile app, laptop, different browers, different logins, different credit cards. I need to book 10 international flights.
Me too.. Airasia robot is not helpful at all! Failed to buy ticket due to this Ava interference!
hi there, Been trying to book ur tics many times. Keyed in all details & credit card details. When pressed payment.. As screen with "one last step" appeared...and hang there !!! What's happening ? How can i get my booking through ??
Air Asia robot thing is a pain. Cannot complete transaction. Tried twice. Now have to look at other airlines between melbourne and KL.
cannot make payment today for air ticket from KL to Miri. the error is Payment authentication failed.
What's wrong with Airasia? I tring make payment since yesterday morning, still unable to make it !!!
ReplyRobot prevention page appeared when clicking purchase and experiencing kind of hanging and incomplete purchase.
The connection of the airasia website very slow, I print 12 boarding pass took me an hour.
Guest : Why cant I do a web check in via your website? Everytime I try I get a message "We cant assign you a seat now. Check in at the airport" My flight is 8 hours ahead. All other airlines allow you to web check within 24 hours of departure. Air Asia has this stupid process. Guest : Guest : Nguyen 0587781002 : { "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } Nguyen 0587781002 : { "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } Nguyenngoctrang1995@icloud.com Air Asia Hater : Guest : Air Asia's website is made intentionally ambiguous to confuse customers to purchase add-on's such as travel insurance, check-in luggage, and even meals. I hate this website and I dislike the company, but it flies some routes no other carrier flies. And now, after going through all the hassle of trying to book a ticket on this deceptive website, I get a message that an error has occurred. Why can't this company inform customers beforehand that the site is not working? Screw Air Asia. I'll find another mode of travel. I totally agree! I wish Air Asia will close soon! Even MAS is on the verge of bankruptcy but it still competence compared to the s hole Air Asia
Chris : Hans : every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" Same here, i try already for more then 2 weeks, before never experienced any problem on AirAsia website. Chris : Hans : every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" Same here, i try already for more then 2 weeks, before never experienced any problem on AirAsia website. I can not book either. I tried SO many times.
"Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" I keep getting this messege and I am unable to book the flight.. I have tried so many times by now.
Guest : error code 999, wtf I encountered this too. Re started everything, ended up again with 999. Hello?
Air Asia website is totally * . How on earth do they make any money? Not only that this discussion has got hijacked by a bunch of weirdos
Guest : Ya, I had the same issue since yesterday, 9 July, night. It 'hang' once I keyed in my ccard payment. Worst, checked on my BIG POINTS, it was deducted even my purchase is incomplete ! There was no charge on my Ccard for the balance amount. Robot Lady AVA is a nuisance. All are standard Q&A. No other way to phone contact in Malaysia. Never trust AirAsia for all its 'IT digital projects'. Not reliable nor efficient. Agreed. Useless robot
Guest : Air asia slide button not working again! cant book a flight!! its happening again
Verification Page before completing booking. Tried to slide to verify, multiple attempts failed. Anyone encountered this before?