AirAsia Discussion

28 June 2023 07:06:00 Marivic Cunanan

My cancelled flight on march 11,2020. Case number 39612136 still no refund. BO chat found the booking number in the system but the chat timed out. Now several attempts to chat. Still no refund of the 4 passengers

18 June 2023 06:06:00 Guest

Can I still use my old itinerary if I have not paid the rebooked ticket? The status written is Need Payment.

07 June 2023 06:06:00 Guest

Guest : Hi, I try to book an air ticket using AirAsia app, but it doesnt allow me to use my existing credit account to pay. I clicked on the credit card tab, it does shows using either E-gift voucher, credit account, or pay with airasia point, but it doesnt allow to select. Same here - it is crazy!! Looking for an answer!!

31 May 2023 02:05:00 Guest

Guest : Why can’t I use my AirAsia credit account?? I have tried several times and have found that the airasia credit account redemption is the issue. Who am I meant to contact? I tried using the Chat with Bo function but to no avail. Please respond ASAP!have you tried to get help from MAVCOM

31 May 2023 02:05:00 Guest

have you tried to get help from MAVCOM

31 May 2023 02:05:00 Guest

Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.have you tried to get help from MAVCOM Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.have you tried to get help from MAVCOM

31 May 2023 02:05:00 Guest

Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.have you tried to get help from MAVCOM

22 May 2023 07:05:00 Guest

Why can’t I use my AirAsia credit account?? I have tried several times and have found that the airasia credit account redemption is the issue. Who am I meant to contact? I tried using the Chat with Bo function but to no avail. Please respond ASAP!

22 May 2023 07:05:00 Guest

I’m having the exact same issue. AirAsia sucks!! Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.

22 May 2023 03:05:00 Guest

my airasia credit account expire , how i can claim back or made apply extend expire date. who can help

21 May 2023 05:05:00 Max

I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.

11 May 2023 03:05:00 Guest

not a new issue as AirAsia is really behind here , cards issued in US definitely runs into this issue no matter how many and what cards you attempt to use. precovid it worked and then now it is not again so a hit or miss and their chatbot was useless in answering my questions on why. customer support is your only option . call them and call center is back in Malaysia so be patient as i paid for and booked a ticket this old way. AUWE

08 May 2023 07:05:00 YO

I have the same issue. Were you able to have it resolved?

08 May 2023 08:05:00 Guest

I have booked the flight with AirAsia in April 2020. The flight has been cancelled due to covid 19 and i still don't get the refund from them after 3 years. What's the next action we should take as a consumer? Any one here have same experience or legal advise?

06 May 2023 03:05:00 Guest

Announcing inside the flight as continuously being the best low cost Carrier for 12year . But all flight is delayed and causing passenger to struggle. At last minutes change departure Gate. Example AK6130. Etc etc etc

05 May 2023 10:05:00 Guest

Apparently I have tried quite some couple of times, I am not able to make payment via tha app Error - {error code}. There was a problem with your booking. Please try again later. No customer support is able to reach out to me on this and I have to go to airport just to make the booking. I'm kinda super pissed with this.

21 April 2023 08:04:00 Guest

Guest : We booked a ticket to Brunei via AirAsia website. The booking was unsuccessful however the amount was credited from my debit. We went to the ticketing office and they said we will get a refund within 4 to 8 weeks. But it's been 3 months now and still we have not received our refund. Does it really take this long? In a matter of seconds our money were taken and yet it takes weeks to get it back. I suggest u make a police report will be faster.

21 April 2023 08:04:00 Guest

Hi, I try to book an air ticket using AirAsia app, but it doesnt allow me to use my existing credit account to pay. I clicked on the credit card tab, it does shows using either E-gift voucher, credit account, or pay with airasia point, but it doesnt allow to select.

20 April 2023 07:04:00 Guest

We booked a ticket to Brunei via AirAsia website. The booking was unsuccessful however the amount was credited from my debit. We went to the ticketing office and they said we will get a refund within 4 to 8 weeks. But it's been 3 months now and still we have not received our refund. Does it really take this long? In a matter of seconds our money were taken and yet it takes weeks to get it back.

12 April 2023 12:04:00 PJ

We can't verify the details you provided for this guest. Please check in at the airport. I don't understand​ I can't​ check​ in

10 April 2023 09:04:00 EVELYN THENG

My credit account expire on 13/9/23 if I booking air ticket before 12/9/23 but my flight date on 31/12/23. Can I?

09 April 2023 08:04:00 Guest

I HAVE THE SAME PROBLEM, CREDIT ACCOUNT DISAPPEARS / MISSING. GIVE ME BACK MY CREDIT ACCOUNT WORTHS IDR 8.2XX.XXX. Booking Number UTJH3P. I have tried several times "chat with Bo" and connect me to someone form the "team", but not solved, only send me link to read and case closed.

05 April 2023 07:04:00 Patricia

Airasia....sounds good but not the airline to use if you really need to be at your destination. The vibe is loose and reasons for delays are vague. No one on the ground to attend to queries and those who are dont know much either . Perhaps this is a once off but its very frustrating. Ok for the leisurely who have ample time to spare.

04 April 2023 05:04:00 Your Mother

ABSOLUTE TRASH airlines

30 March 2023 04:03:00 Guest

I want to redeem my AirAsia travel voucher issued due to COVID, but this payment option is disabled on the website. Either refund in full or enable us to use the voucher. Losing credibility... I'd rather pay more than fly with AirAsia ever again.

30 March 2023 06:03:00 Guest

I want to complaint about AirAsia Airline service, my round trip flight were both cancelled and I tried to make a credit refund, it was credited to my account but later when I tried to use my credit points, it is disappeared. the expiry date was 17 Jul 2023 which is not yet expired but there is no where to make exchange for that. There is no where to call the customer service and the money are all gone. I am truly upset about this. Could someone review their credibility please?

25 March 2023 11:03:00 Cath Smeeton

Is anyone here having trouble redeeming their Air Asia travel vouchers when I try to redeem on a booking they are coming up as invalid?

25 March 2023 02:03:00 Iwan

I can’t use my covid credit. I want to book a flight to Sydney but it always says already full. Airasia give me back my money!!! you are a theft!!!

20 March 2023 08:03:00 Khimji Rathod

I was traveling in flight I5 670 and my PNR was 2BWFM, and on going up in that flight it felt like a bus hit a speed breaker

11 March 2023 05:03:00 Guest

I have changes on my flight date and make another full payment but so hard to get to customer service to get back my first full payment AUSKPL 11 March 2023

10 March 2023 02:03:00 Guest

Worst airline in the world! One can not get worse than this one!

26 February 2023 04:02:00 Guest

Guest : You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in.

18 February 2023 01:02:00 Robert Tone

Does anyone know what the air axis policy is if you’re check in baggage is over the required 20kg allowance. Can you buy extra kg at checkin

17 February 2023 04:02:00 Paul Hand

Worst air line for customer service ever! It is a shame to actually have to allocate even 1 star.

02 February 2023 08:02:00 Guest

Guest : You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in.

 

01 February 2023 01:02:00 Guest

Very horrible airline known for flight cancellations .... My rating for this airline is -1 ( negative 1 , below zero)

01 February 2023 01:02:00 Guest

Horrible Airline... They cancel flights all the time and have no viable alternate options.. they don't deserve a single star event

27 January 2023 04:01:00 Bbeef

Check-in probl

24 January 2023 11:01:00 norafini salamon

Hai, i would like to change my flight date under the booking no U72HTG, however, despite attempting multiple attempts, this message keep on pop up ‘ We’re sorry, something went wrong- it’s probably us. Please start and select your flight change again’, can u assist me?

22 January 2023 06:01:00 Guest

Dear team, It's time you get a good product team and have an app which doesnt lag so much. Terrible app, and user expeience.

20 January 2023 12:01:00 Marcus

Horrible. Don't fly with them. Cancellation of flights.

12 January 2023 09:01:00 Guest

Our credit with AirAsia due to Covid has been cancelled too even though AirAsia claims on news that credit has been extended 3 years. Pat Melbourne Australia

09 January 2023 04:01:00 Sahil Dudhane

I am a sport person(Pistol Shooting) representing India at an International Level.First of all was greeted with worst possible way by the airport staff. Secondly bad handling of my sports equipment. I was charged extra money for my equipment even though I had all the required documents and the DGCA permit for the same. No other airlines charge for the same equipment if you have all the paperwork needed. It is a privilege given by the government of India to sportsman carrying equipment having all required documents to be carried free of cost by the airlines.Would recommend everyone else to go for any other airline but not Air Asia as the ground staff was not co-operating in a reasonable tone and were rude. Extremely disappointed.

08 January 2023 02:01:00 Guest

Well last time while I was in singapore Airport to Clark Airport before that one of your staff from Philippines.. He scanned and see my passport that he looked at me like no respect and look one kind like very racist.. Please don't mad me * until I post to social media big big trouble.. Don't let the world to know.. You understand show some respect.

01 January 2023 06:01:00 Rameshwar lal

Pathetic airlines Airasia Goa airport person haven't send my luggage by purposely same he said that he will not send luggage and he did it my flight was late this flight always delayed

30 December 2022 03:12:00 Guestric4583

Are airasia low fares refundable if you cancel yourself?

28 December 2022 09:12:00 Guest

you cant check in there is an unpaid balance un your booking

28 December 2022 08:12:00 Guest

Alice leong : I would like to check why is my credit amount expired as I had received an email said it will extended to 2023. airasia ID:3240097790. You may find it has converted to a travel voucher. Log into the App (I could not get it to work on a computer), scroll down to travel vouchers on the next page and see if there is a voucher for the same amount. Unfortunately vouchers only cover the base airfare which is often a small percentage of the whole fair- probably lucky to get anything back

28 December 2022 08:12:00 Guest

Brian : I am trying to redeem a credit I have with AirAsia. It's seems impossible to talk to a human being and the AVA chatbox system does not recognize my booking number! Any advice welcomed. When on AVA chatbox type 'talk to Allstar', ignore Ava's reply and type 'talk to Allstar' again, may need to do it again but that should get you to a real person

21 December 2022 02:12:00 Guest

Guest : AirAsia should fire the person who design the booking system. After input the guest details cannot continue the booking (the continue button is disabled). It also requested me to enter the BIG member ID which I don't have.