AirAsia Discussion

12 December 2016 05:12:00 Guest

Guest : same problem as so many others, AirAsia website is having a real problem. I tried to book many times, even changed passwords for security reasons, but the end result is that the website goes back to this link booking.airasia.com/Payment/New and is totally stuck here. Wonder how long this one will take Guest : same problem as so many others, AirAsia website is having a real problem. I tried to book many times, even changed passwords for security reasons, but the end result is that the website goes back to this link booking.airasia.com/Payment/New and is totally stuck here. Wonder how long this one will take After two days Airasia website still has the same error on payment page, had to call to reserve ticket, and by now price almost double, dissatisfying to say the least

10 December 2016 08:12:00 Guest

same problem as so many others, AirAsia website is having a real problem. I tried to book many times, even changed passwords for security reasons, but the end result is that the website goes back to this link booking.airasia.com/Payment/New and is totally stuck here. Wonder how long this one will take

07 December 2016 10:12:00 Guest

Invalid payment method when trying to use credit card on both PC and mobile app.

07 December 2016 07:12:00 Guest

I tried to book flights more than 40 times.. seriously headache ... couldn't make payment even i got sufficient amount in my account. Tried from mobile, pc and asked the otber state friend to book. Im fed up ...

07 December 2016 08:12:00 Alice Sato

BOOKING PROBLEMS: HOW I COULD FINALLY BOOK MY FLIGHT I tried million times to book my flight on Airasia website and it didn't work. I tried everything - really, everything. I got a message saying it was a problem with my credit card (what was not true). It only worked when I checked out as a MEMBER, not a guest. Hope it works for you too!

06 December 2016 08:12:00 Guest

It is impossible to book a flight with this airline. Tried three different browsers. Always crashes, the security captcha is not readable, finally it worked but got no confirmation; when i tried again it said duplicate booking in the system. How can they be so unprofessional, unbelievable...

05 December 2016 07:12:00 Guest

I am unable to do web check in, there is a message saying "General Error. Please Retry Again. Please proceed to the Check-In Counters for assistance if issues still persist". Tried this since morning. Guest : I am unable to do web check in, there is a message saying "General Error. Please Retry Again. Please proceed to the Check-In Counters for assistance if issues still persist". Tried this since morning.

04 December 2016 07:12:00 donhafiz

I am unable to log in my AirAsia membership account.

03 December 2016 03:12:00 hamza farooqi

i want to join yours airline as a trainee engineer because i have cleared my 4 modules from AST PERTH UK

03 December 2016 12:12:00 Guest

Purchase button not working!

02 December 2016 09:12:00 Guest

hi, i can't seem to go into the flight selection booking page, it keeps saying I will be redirected back to the homepage because I cannot go back to the previous page, please help. thanks

28 November 2016 02:11:00 Christian

I absolutely cannot get the credit card checkout to work. I have tried for the past 3 days with 3 different cards. The AirAsia site either gives no error message when I try to check out, or it says the card was declined, even after I go through my bank's online verification steps successfully. Very frustrating! Each of the cards I tried works on other websites and at ATMs in Thailand (and I have at least USD1,000+ on each card, far above the ticket price), and I even used one of these cards previously with AirAsia. I have tried in two different browsers. The JavaScript console gives no useful error messages. I tried disabling all browser extensions, using a VPN from the USA, using a private browsing session, everything. I like AirAsia and I'm a BIGpoints member, but this experience has been very frustrating. I will fly with NokAir because I just can't get the AirAsia checkout to work.

28 November 2016 09:11:00 Guest

InProcessPaymentChanged : The payment to be validated has been changed by the client.

28 November 2016 12:11:00 Guest

We've tried booking several times and every time we get to the payment page it comes up with errors. We've tried 7 times now and it's becoming frustrating!

25 November 2016 10:11:00 Guest

Hi I just got my ticket paid already but then server has caught a bug, in the end i didn't get my itinerary and the money has been blocked, when will I get my ticket then? I booked the one at 12:40 PM this Sunday flying from Kuala Lumpur to Singapore

23 November 2016 05:11:00 Guest

what is happening to the page?Checked the hotel and flight details was more than available now they are saying that there is no flight available on the page.

21 November 2016 03:11:00 Guest

Guest : Can't purchase tickets for flights, worryingly I have submitted card details and then I just return to the same confirm your fair page. Same here - I have tried to pay about five times now without success!

21 November 2016 02:11:00 Guest

Can't purchase tickets for flights, worryingly I have submitted card details and then I just return to the same confirm your fair page.

21 November 2016 08:11:00 Guest

I'm trying modify my booking but it show that the server is having some issues.

21 November 2016 04:11:00 Guest

good morning air asia. i am facing a problem that does not allow me to proceed with my bookings. i am unable to purchase my tickets. There is a same pop-up box that appears on my screen each time look for tickets. it says: 'You cannot return to the previous page. You will be redirected to our homepage now'. please help me

20 November 2016 08:11:00 Van Lal Finga

I want to book Airasia from Kuala Lumpur to Yangon. But I cannot access and always appear "Our Server has caught a Bug". I have no idea.

20 November 2016 04:11:00 Guest

today server internal error. Cant book flight. wdf

19 November 2016 01:11:00 Guest

unable to book flights with air asia because it is impossible to complete the security captcha. crazy i cant give them my money i am now looking at going through thai airways having wasted my time with air asia

18 November 2016 05:11:00 Guest

InProcessPaymentChanged : The payment to be validated has been changed by the client. what does it mean and How to solve this problem?

16 November 2016 05:11:00 Guest

My problem also Guest : I am trying to book online but the payment center option doesn't show.

15 November 2016 07:11:00 Frank Roberts

On security page no characters shown to type in

15 November 2016 03:11:00 Guest

Air asia booking site>>> This keeps ?Redirecting me to Home page" so I cannot make a booking

14 November 2016 03:11:00 Guest

Same probleme! how can i do please?

14 November 2016 01:11:00 Guest

Guest : tried five time but the activation link does not work. Unsuccessful account activation Oops! It seems that the activation link you clicked on has expired. Please register again and activate your account within 72 hours. can i contact airline via mail i´m from europe same problem here

14 November 2016 08:11:00 Guest

What is wrong with the Airasia site?? I have wasted 2 hours trying to book flights and it's SO SLOW it keeps timing out before the booking is complete!!! Are they really that desperate to lose customers?!

13 November 2016 09:11:00 missy

When I signed up for Airasia big member, I received the link to activate my account. However, when I tried to activate the account within the next few minutes, the link showed me that it has already expired.

13 November 2016 08:11:00 Guest

Can't believe that an airline so big has such a bad web page. Could not make a booking today so I did my booking at Tigerair. Be, bye Airasia forever!

13 November 2016 05:11:00 Guest

"Oops! It seems that the activation link you clicked on has expired. Please register again and activate your account within 72 hours" I've been trying for SIX TIMES and every single time this msg appears. Where is the * helpline number?

12 November 2016 01:11:00 Ee Chin Lim

When I signed up for Airasia big member, I received the link to activate my account. However, when I tried to activate the account within the next few minutes, the link showed me that it has already expired. How do I solve this?

11 November 2016 02:11:00 Guest

Always stuck at the "Purchase" stage. When I click "Purchase", nothing happens. Tried many times, many days on many devices.

06 November 2016 05:11:00 Guest

i booked m ticket with air asia last week but untill today i didnt recieve any ticket

05 November 2016 06:11:00 Guest

Trying to book a simple one way trip for 3 days now. I've tried two different computers and both chrome & IE browsers on each. Always stuck at the "Purchase" stage. When I click "Purchase", nothing happens.

05 November 2016 03:11:00 Guest

airasia website is F/U booked me on the same flight twice and charged me!! they need to sort their * out I will never book with them again.

04 November 2016 09:11:00 Guest

Your website is not woking..

04 November 2016 07:11:00 Guest

I am unable to do web check in, there is a message saying "General Error. Please Retry Again. Please proceed to the Check-In Counters for assistance if issues still persist". Tried this since morning. Guest : I'm facing the same problem now that I couldn't get my boarding pass via email. Do you know the solution to this problem ? Thank you

03 November 2016 10:11:00 patricia orduna

Hi! I bought my flight tickets from Puerto Pricesa to Manila an another one from Manila to Denpasar the 3rd of December and I sent them to a wrong email adress. I would like to Know how can I recover them? I already paid them and I have my receip but I can get the flight tickets. Thank yo so much.

03 November 2016 02:11:00 Xin Ying

Unable to purchase ticket via Air Asia mobile app as I keep having this pop up thing saying ''the data couldn't be read because it isn't in the correct format'' when I want to proceed to the payment summary page.

02 November 2016 04:11:00 Guest

Unable to book flights online Are they aware and working on it?

02 November 2016 07:11:00 Guest

Hi there, I tried to book a ticket but received this message: Inpaymentprocesschanged: a payment to be verified has been changed by client. what does it mean? Thanks

01 November 2016 06:11:00 Guest

Hello, my booking number is DDQSXP, i would like to check in my ticket,however it shows that i cannot check in due to balance due (since i just added 20kg of baggage), while i cannot find a page to pay it, because i buy my ticket as a guest and didnt use any account and cannot 'manage my booking'.

30 October 2016 05:10:00 Guest

Facing issues with payment. Website gives error message for no reason at all.. Is there an overall issue currently with the website?

30 October 2016 09:10:00 Guest

I book my flight. I paid the amount reflected and I received a confirmation email on itinerary. After a few days, I login to view my itinerary, to be my surprise, there is an outstanding payment. 2 weeks later, the staff advise me that there is NO ISSUE AT ALL. She even sent me a revised itinerary with no outstanding. 1 week later, I login again to view the itinerary I saw there is an outstanding payment again! Fly with AirAsia at your own risk. They don't deliver promise!

30 October 2016 01:10:00 ALICE K.

may i know what's wrong with airasia website ?? i can't continues book my flight and keep previous to homepage after clicking OK or [X] . Please check as soon as possible.

27 October 2016 06:10:00 Guest

Dear AirAsia, I am now fllying with Jetstar. Hope you get the message when your sales decline. Cheers!

27 October 2016 08:10:00 Guest

I tried to book with Air asia for two days ..as soon as i clicked on search a box appeared in middle of the screen telling me I've been redirected to homepage..where the same thing happens over and over and over again !!! The only way i could book was through web jet site...