AirAsia Discussion

06 February 2020 07:02:00 Mark

What a NIGHTMARE My own computer - Website does not show any flights constantly trying to load. Tried App on my phone - does not show any flights constantly trying to load. Tried Wife's computer - Same problem. Tried via a friends phone and managed to book a flight... Then immediately showed up in my App I suspect I am being blacklisted as cannot do anything via my own computer or app on my phone.. But can on someone else's phone !!! Why blacklisted... Maybe because of so many issues in the past and trying to get through to a live person on customer support. Then they tell you they cannot do anything and you have to go through the AI system... And AVA is a complete * of time and pointless. Another time booked a flight and an at the end the email showed a different airport destination. Another time would not accept my credit cards... tried two and then gave up and tried to use my Bangkok bank debit card - Any they say - Sorry cannot accept this card... And I am in Thailand... UNBELIEVABLE

04 February 2020 07:02:00 Guest

Guest : I tried to book flights more than 40 times.. seriously headache ... couldn't make payment even i got sufficient amount in my account. Tried from mobile, pc and asked the otber state friend to book. Im fed up ...

03 February 2020 03:02:00 Guest

Unable to web check in page blank except for feedback!! air asia has the poorest web site with zero help unless you want further frustration with the avatar. Air Asia GET IT TOGETHER its the 21st century. I only hope your electronic on the air bus are far better than your website must say this is worrying.

03 February 2020 10:02:00 ita

Dear AA What is the meaning off : Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 0 Unknown Error I've got this massage every i book the ticket. Thku

03 February 2020 04:02:00 Guest

Cannot check in for few days, why

03 February 2020 03:02:00 Din

I cant check in. Please fix ASAP.

02 February 2020 11:02:00 Skip

I'm been having the same problems for more than 2 days so I wasn't able to change my flight date. Now I'm going to lose my airfare and have to buy a completely new ticket because changes have to be made more than 48 hours ahead. It had been getting increasingly difficult to reach the website but I had success sometimes in the early morning hours Malaysia time around 2-4am. Recently, even those times haven't been working so I ended up buying tickets through flight aggregators. World's best budget airlune? I disagree when it comes to their website. Also, none of their customer support phone numbers work anymore.

01 February 2020 10:02:00 Guest

Any idea how to solve this other than check in at the counter?

 

01 February 2020 08:02:00 Guest

Two days now cannot get check in page to open. Two different browsers.

31 January 2020 08:01:00 Guest

Please fix the problem with the Web check in page. Have not been able to load it at all

31 January 2020 11:01:00 Wang

Is the Web check in page have problem ? I can't click on to continue type in detail...?

31 January 2020 08:01:00 Rivash Sewpersadh

Hello i am trying to add checked baggage to my flight . Booking no. 11927475054. Flight no. QZ504 . Airline booking reference . VR9YSB. Flight is from Bali to Singapore . Please assist me. The website doesn't work when I try to manage my booking . I put in my details but it doesnt work . I know it is more expensive at the Airport. Thanks and regards Rivash Sewpersadh

 

30 January 2020 01:01:00 Guest

Guest : This is the worst Airline I have ever used in 35 years of global travel. There is no customer service at all. Just a stupid avatar which makes any issue worse. Every aspect of the IT and booking system and confirmation is flawed and designed by someone whi clearly never has to succer to use it themselves. Agree - totally amateurish. Probably why it is cheap - they go cheap on web site and don't provide any customer service.

30 January 2020 01:01:00 Guest

There a major problems with the Air Asia site. At time it cannot even book your flight. You may find it hanging on the seat selection page, or when filling in guest details, the continue button is disabled or if you manage to get an active button and you click on it, it will give you an HTTP error: Error Code 999: Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 0 Unknown Error

28 January 2020 10:01:00 Guest

Hi there! I booked 2 tickets for my partner and i. When checking in online, only 1 ticket was successful and the other wasn’t. All details provided were accurate What is the reason for this?

22 January 2020 12:01:00 Sharifah Noriza

I can't do the check in because problem with the guest detail..how am i going to print the boarding pass. Luckily able to check in for my three sons. Anybody can help me

21 January 2020 04:01:00 Blair

Trying to book 4 separate return flight for six passengers was a nightmare, the web site kept refreshing so all passengers had to be entered again and again, as it refreshed it kept resetting the genders and dates of birth. When I received confirmation e-mails there was a miss-spelt name and wrong gender. Tried to solve it with AVA.. what a nightmare, the worst AI ever, she made it even worse by creating even more errors. Now I have no way to change these errors as there is no call centre. I am just going to have to hope that they check us in for the flights with the wrong names and genders. I don't want to ever use Air Asia again and would not recommend them to anybody.

20 January 2020 10:01:00 Warren

What a nightmare! After numerous attempts at trying to complete a booking, I was charged twice for the same flight. I tried to contact Support but that has so far been impossible. The computer generated Support only allows you to create a case reference but it continually shows "in progress". The Support helpline has a disconnected phone number listed. It is extremely frustrating and so far, I have had no contact in any way to advise me of my refund. The cheaper prices are not worth this degree of effort - never again

20 January 2020 08:01:00 Ajay Kumar Mohanta

I am unable to reach to MY BOOKINGS, I need to reschedule my flights, hope the site will working soon.

19 January 2020 06:01:00 Guest

"Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } Im getting this error eveytime i want to payfor my booking. Already tries (more than 15 times)

18 January 2020 01:01:00 Guest

Payment page is not opening at all

18 January 2020 09:01:00 Gulakov

They didnt let me to my flight how should i refund it ?

17 January 2020 11:01:00 Guest

Guest : I 'm having the same issue, I try to book a flight and it shows got promo 38% so the price become 144.. but when i click continue.. the price getting higher up to 289.. anyone have the same issue with me? same here

15 January 2020 03:01:00 Guest

I am unable to pay outstanding balance? I get taken back to the homepage when I click pay

15 January 2020 12:01:00 suresh

Is the website having problems? I am unable to book a ticket since yesterday. It does not go upto the payment page at all.After add no further progress is possible

15 January 2020 07:01:00 Guest

I’m unable to get to my booking. I’m wanting to add baggage but my booking isn’t loading

15 January 2020 05:01:00 Melinda Esteban

i made a booking Hanoi to Bkk and Bkk to Mnl... but i dont have credit card. any branch that i can pay? thanks!

15 January 2020 04:01:00 Guest

Unable to open my bookings. Couple days before, when it still worked, I realised that system was showing my guest detail for upcoming flights as "male" (which I could not change) and that my account detail had suddenly changed from the correct and initial female to male. Could change the account detail back to female, but booking still showed me as male.

15 January 2020 04:01:00 Guest

unable to make booking, errors appeared. When shown flight schedule after awhile shown no flight for the day.

14 January 2020 07:01:00 Guest

l am trying to add baggage weight but cant get into airasia,how am i meant to do before my flight

14 January 2020 04:01:00 Guest

I'm not able to add bagage

14 January 2020 04:01:00 Guest

I'm not able to manage bookongs

14 January 2020 08:01:00 Afiq hamid

(It looks like you’re facing issues with your guest details. Check in at the airport and we’ll assist you.) X i cant check in what should i do, i should check in at airport?

14 January 2020 07:01:00 Guest

Actually the travel document is your passport, and visa on arrival is you just have to fill in simple form on arrival but you have to keep it till you go back. Thats it. Guest : Hello, im a Srilankan passport holder and want to travel to Laos for 5 days to visit my bf and on loas gov website and other related website, it says im eligible for << visa on arrival.>> but when i booked an flight ticket through AirAsia and my flight was today and they asked me to go to the service counter they said i am required travel document? but on Laos travel or any other online website it did not mention that... so im confused whether srilankan passport holder do have visa on arrival or not? and if they have visa on arrival how can Air aisa request for travel document which i had no idea about. and i have missed my flight due to it.. so much time and money * .. Will Air Aisa refund me the money? here is not my fault as it says we srilankan as Visa on Arrival as i followed the passport index and government and did my research on it. please advice me regarding this information....

13 January 2020 05:01:00 Afiq hamid

i had problem while im check in, it showing your have facing issues with your details, how do i re-do it again pls help

12 January 2020 07:01:00 Guest

I had this problem with errors 2 months ago called without resolve used another airline . I get an error at the travel protection page , clear cache,start again then error price has changed ,,,start over .

11 January 2020 08:01:00 Guest

Guest : Lys : Please help me. I cant pay my booking. It is said: “The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application . Status " : " error " Yes I get the same error here today 11.01.2020 18:00 I get the error: “The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application

11 January 2020 08:01:00 Guest

Lys : Please help me. I cant pay my booking. It is said: “The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application . Status " : " error " Yes I get the same error here today 11.01.2020 18:00

11 January 2020 05:01:00 Guest

Did someone call Airasia and check?

11 January 2020 05:01:00 Iz

Same issue, any solution?

10 January 2020 08:01:00 Jennifer Gampell

review message

10 January 2020 07:01:00 Guest

Yes same issue here

10 January 2020 05:01:00 Guest

I 'm having the same issue, I try to book a flight and it shows got promo 38% so the price become 144.. but when i click continue.. the price getting higher up to 289.. anyone have the same issue with me?

10 January 2020 04:01:00 Guest

I’m having the same issue. The price of my flight ticket increased by rm100 even if they said it’s at discounted price

10 January 2020 08:01:00 Guest

I try to book a flight and it shows got promo 30% so the price become 272.. but when i click continue.. the price getting higher up to 100 addition.. anyone have the same issue with me?

07 January 2020 06:01:00 Guest

Guest : Guest : Guest : I cant see my QR after check in when using airasia mobile apps. Please help Have you figured out how to solve this problem? Because I am facing his problem now and my flight is tomorrow :( Can i know, can you print the boarding pass? If yes, how do you manage it. Because i face the same problem same here!!

04 January 2020 06:01:00 Guest

Hello, im a Srilankan passport holder and want to travel to Laos for 5 days to visit my bf and on loas gov website and other related website, it says im eligible for << visa on arrival.>> but when i booked an flight ticket through AirAsia and my flight was today and they asked me to go to the service counter they said i am required travel document? but on Laos travel or any other online website it did not mention that... so im confused whether srilankan passport holder do have visa on arrival or not? and if they have visa on arrival how can Air aisa request for travel document which i had no idea about. and i have missed my flight due to it.. so much time and money * .. Will Air Aisa refund me the money? here is not my fault as it says we srilankan as Visa on Arrival as i followed the passport index and government and did my research on it. please advice me regarding this information....

   

03 January 2020 03:01:00 Guest

Guest : This is the worst Airline I have ever used in 35 years of global travel. There is no customer service at all. Just a stupid avatar which makes any issue worse. Every aspect of the IT and booking system and confirmation is flawed and designed by someone whi clearly never has to succer to use it themselves. This is exactly right. Their app is buggy as heck, and it has never allowed me to online check in via the app, it forces me to use a browser to check in via the web site and even then its hit or miss if it will work. Also, there refund policy on canceled flights is basically, they don’t. Had a flight rescheduled by air Asia that made my connecting flight impossible (also via air Asia arline). The automated system allowed me to refund the rescheduled flight but not the connection since the automated system didn’t detect a “change to the flight that was air Asia’s fault”. No common sense or intuition since it’s just a go / no-go command line. To boot the “refund” I did get was air Asia credit only, not a refund to my card and that credit has a 90 day expiration date... Total trash in every way.

01 January 2020 08:01:00 Guest

This is the worst Airline I have ever used in 35 years of global travel. There is no customer service at all. Just a stupid avatar which makes any issue worse. Every aspect of the IT and booking system and confirmation is flawed and designed by someone whi clearly never has to succer to use it themselves.

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