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AirAsia Discussion

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08 December 2021 09:12:00 Guest

How to convert credit account into cash

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07 December 2021 08:12:00 Guest

Credit account to cash refund

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06 December 2021 05:12:00 Guest

I booked a flight to phuket during september 2020 which was cancelled due to pandemic and I got refund as credit account balance. Now the flight cost to phuket from MAA(same origin point as before) is 4 times more. Hence decided to do a domestic trip with that balance but not able to use it for any domestic flights.

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04 December 2021 08:12:00 Aliss Sandra

Hello. Can credit account convert to cash? Because i not planning to travel yet in this few year.

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04 December 2021 04:12:00 Alice ngu ping ping

May I know is credit balance can be use other purchasing in airasia app other than purchasing flight only?

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03 December 2021 06:12:00 Guest

AirAsia is the most convenience low cost i ever tried when its cancel, I can choose free reschedule or refund full into credit account , AVA is quite easy to use, I just follow the instruction and done. be smart guys

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01 December 2021 05:12:00 Guest

can i use credit account money to book hotel?

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30 November 2021 03:11:00 Jen

It happened to me today. My flight booking with other airline using the Airasia App unfortunately failed but the payment was successful. I've received the email stated that the refund is automatically initiated. How long would it takes? In what ways the refund will be credited? Is it going to be credited in the Airasia's credit account or is there any other option? I hope to get the clarification asap as i am in need of that money. AVA is not helping at all. My Email: jayrethjulianjanginjohn2015@gmail.com

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30 November 2021 12:11:00 Guest

Yeah i am having this problem!

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30 November 2021 09:11:00 Guest

Guest : Credit account option is not displayed for me to select in the payment processing page. But the credit is shown when I check for it at my account and of course its not expired yet... I had this problem too

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30 November 2021 08:11:00 Elya Elanie

Hi Air Asia Team, I as I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, Hopefully you could response me asap. Thank you. Regards, Elya 011-12997685

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28 November 2021 05:11:00 Guest

Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance I experienced this today. What happened with your case?

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28 November 2021 05:11:00 Guest

Guest : Linna F Gunawan : Hi Air Asia Team, I hope this message bring me to the correct address. This has been 1 month since my flight booking was failed in Oct 16, 2021 and the payment was successful. I received email and trying to approach Air Asia even through DM IG, Chat with AVA, WA, etc, but all done by system and cannot solve the problem. As I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, I wish to receive my refund asap to book another flight. It's been a month. Hopefully you could reaponse me asap. Thank you. Regards, Linna +62817555718 I have this problem also. Is there any ways to contact them so I can solve the problem? It is too difficult to get my refund by using AVA. not working at all! What happened to your case?

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27 November 2021 10:11:00 Guestnila

I need refund to my bank account for booking is failed but deduct from my bank account..I booking twice time under 10000525165 is failed try another booking no10000157913 also failed n money both was deducted from my bank account, now i need money urgent to buy wheelchairs for my mom..my emai norasmanila@gmail.com Contact no is 01123536808

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21 November 2021 04:11:00 Guest

Credit account option is not displayed for me to select in the payment processing page. But the credit is shown when I check for it at my account and of course its not expired yet...

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20 November 2021 07:11:00 Guest

I had this problem too

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20 November 2021 07:11:00 witty

Air Asia charge and deducted my acc but my booking is unsuccessful. Please refund me ASAP

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19 November 2021 11:11:00 Guest

Linna F Gunawan : Hi Air Asia Team, I hope this message bring me to the correct address. This has been 1 month since my flight booking was failed in Oct 16, 2021 and the payment was successful. I received email and trying to approach Air Asia even through DM IG, Chat with AVA, WA, etc, but all done by system and cannot solve the problem. As I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, I wish to receive my refund asap to book another flight. It's been a month. Hopefully you could reaponse me asap. Thank you. Regards, Linna +62817555718 I have this problem also. Is there any ways to contact them so I can solve the problem? It is too difficult to get my refund by using AVA. not working at all!

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19 November 2021 09:11:00 Guest

have you figured this out yet? coz I couldn't use mine too there's no option at the payment section

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17 November 2021 09:11:00 Michael S Francisco

Hello I apply for credit account when the pandemic started and our flight was cancelled. Is there any way that it can be just refunded since we cant travel? Please give me an answer. I can consider if I cant get it full refund but I just want to get refund instead they were just on my account ang expire.

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17 November 2021 05:11:00 Guest

I cant use my credit account on flight and its so annoying, what can I do? I followed all the steps

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16 November 2021 07:11:00 Indira Guha

I am suddenly surprised to see my credit account showing 63000 instead of 80000.I am really worried.

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15 November 2021 12:11:00 Faizah

Audryana Dan : I have redeemed my credit account earlier and the booking amount to be paid has been reduced from its normal price. However i have something to change in the payment process and the process got stucked, then i ended up not getting the chance to use my money in my credit account (latest) as it seemed that the credit account money was stated '0' amount, yet the booking amount to be pay was return to its normal price. Since i was in rush, i have no choice and just paid for the booking. So how can i get my credit account amount back? I still want to use it for my booking in future. have you settle this? Because I experience same case with you. I cant use it for my purchases.

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15 November 2021 09:11:00 Linna F Gunawan

Hi Air Asia Team, I hope this message bring me to the correct address. This has been 1 month since my flight booking was failed in Oct 16, 2021 and the payment was successful. I received email and trying to approach Air Asia even through DM IG, Chat with AVA, WA, etc, but all done by system and cannot solve the problem. As I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, I wish to receive my refund asap to book another flight. It's been a month. Hopefully you could reaponse me asap. Thank you. Regards, Linna +62817555718

AirAsia  AirAsia  AirAsia 
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12 November 2021 08:11:00 Bastie

Same here..pls can someone share if they manage to do thsi

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12 November 2021 08:11:00 Guest

Same here.how to get through.

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12 November 2021 08:11:00 Guest

Lisbeth : I cannot find credit account method when payment

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12 November 2021 04:11:00 Guest

Tan Gaik Fan : I would like to redunds credit account to my bank account,because due to covid-19 we can't flight to other country.my credit account will exipiry soon ,pls understand & kindly refunds for me,thanks. I used AVA and made a "complaint", then I typed in that I want a credit account refund to my credit card. I entered the original booking number. I have received a case number from AirAsia. Try the same

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12 November 2021 01:11:00 Guest

Amy : I have AirAsia credit that is due to expire in Feb 2023 - Do I have to travel by then or book flights by then ie. to travel in April 2023 even though the vouchers expire in Feb 2023? As of today all passengers owed credits will be entitled to 0.5% payable ( as a credit ) in about 12 months time...grrr This is as regards AirAsia X

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12 November 2021 01:11:00 Guest

Amy : I have AirAsia credit that is due to expire in Feb 2023 - Do I have to travel by then or book flights by then ie. to travel in April 2023 even though the vouchers expire in Feb 2023? As of today all passengers owed credits will be entitled to 0.5% payable ( as a credit ) in about 12 months time...grrr

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11 November 2021 01:11:00 Amy

I have AirAsia credit that is due to expire in Feb 2023 - Do I have to travel by then or book flights by then ie. to travel in April 2023 even though the vouchers expire in Feb 2023?

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11 November 2021 10:11:00 Kumar

Unable to enter the faces it shows Something went wrong

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10 November 2021 05:11:00 Lisbeth

I cannot find credit account method when payment

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09 November 2021 10:11:00 Junara

I have credit on account but option doesn't show when booking flights to use the credit. Ava is useless. I want to speak to a human.

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08 November 2021 05:11:00 Dipen

I have some AirAsia credit amount and I want to sell those credit to others. Total amount is RM1318.00 and I will give a discount of 10% who want to buy. You can use my credit account to use all of the credits whenever you want. I don't need the account anymore. For you kind information, you can use those credits to book flights, hotel rooms, buy AirAsia groceries as well as beverage items (alcohol). You can use the credits multiple times. Credits will expired 2 years later. If you want to buy then can send me a email (barua.dipen92@gmail.com) or can msg me on what'sapp (+8801846138921)

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01 November 2021 03:11:00 Guest

Min : Unable to retrieve booking even on the app. Booking was already paid but i wasnt able to locate the booking. Same issue here. Booked an international flight last week on the (new?) AirAsia website. The payment went through and it was confirmed. The next day, the booking completely disappeared on my account. No updates on whether it was cancelled or refunded. Nothing. It was just gone. AVA is no help at all. After multiple back and forth messages, I was finally able to connect to an agent -- NO HELP EITHER. They took no liability in my issue and kept repeating that, unless it was specifically an AirAsia airline flight, they cannot help. Currently in the process of contacting the airlines directly. No luck so far. They say that I still need the e-ticket number of the missing bookings (these are not the same as the booking number), which AirAsia did not provide.

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01 November 2021 07:11:00 Audryana Dan

I have redeemed my credit account earlier and the booking amount to be paid has been reduced from its normal price. However i have something to change in the payment process and the process got stucked, then i ended up not getting the chance to use my money in my credit account (latest) as it seemed that the credit account money was stated '0' amount, yet the booking amount to be pay was return to its normal price. Since i was in rush, i have no choice and just paid for the booking. So how can i get my credit account amount back? I still want to use it for my booking in future.

AirAsia 
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30 October 2021 06:10:00 Guest

I am trying to book online in Air Asia and was planning on using my credit account. But it says on the payment page that the credit account option is temporarily unavailable. How do I resolve this?

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29 October 2021 03:10:00 Guest

AirAsia Phone Number 1-888-589-1015 : My credit account balance is missing from my large AirAsia membership account. Later I found out that my people suffered from the same problem. It is a kind of open money theft. All together filing a court case on the same issue. If there are any government PROs, go big as it is a million dollar AirAsia scam. I am experiencing the same thing.

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29 October 2021 08:10:00 Guest

Done my 2 doses and uploaded my QR CODE. Unable to check in for my flight and asked to check in at the airport counter.

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28 October 2021 01:10:00 Min

Unable to retrieve booking even on the app. Booking was already paid but i wasnt able to locate the booking.

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27 October 2021 08:10:00 Guest

how can i cancel my Credit Account Flight request???

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26 October 2021 12:10:00 Guest

Experiencing same issue here. Anyone knows how long it takes to refund? Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance

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26 October 2021 12:10:00 Guest

Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance

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26 October 2021 08:10:00 Sanjay

Friends fact is forget your hard earned money paid to AirAsia because these bunch of scammers only intend to take money from customer and provide nothing back nether refund nor service. Time to boycott AirAsia completely.!!!

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25 October 2021 09:10:00 Guest

I paid for my flight and now I can't even find my booked flights. Telephone doesn't work and also AVA. What T*H* Airasia!!!!!!

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25 October 2021 03:10:00 Guest

Yes I had the same issue...after a long wait and trying over multiple days finally got past ava to an agent and they mentioned the credit shell cam only be used for flights operated by airasia and the original country airasia with which the ticket was booked. Unfortunately I can't even book the same original route as they are not operating on that sector....somyes these airasia bastartds are sitting with interest free customers money.

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22 October 2021 04:10:00 KH Yeap

We want a full refund for all cancelled flight due to the pandemic. We are not doing business with airasia X. We are just customers whom Airasia made money from us. We will do a mass boycott of all Airasia products incl. Airasia Cab, food delivery, etc.

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22 October 2021 04:10:00 Guest

Guest : We want refund of Air Asia X Unlimited Pass!!

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22 October 2021 04:10:00 Guest

Dinesh Kumar Upadhyay : Guest : Hey i want to get back my credit account payment back in my account. Can anyone help me in getting that? What the process of getting that? As i am leaving the country.

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