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AirAsia Discussion

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31 May 2023 02:05:00 Guest

Guest : Why cant I use my AirAsia credit account?? I have tried several times and have found that the airasia credit account redemption is the issue. Who am I meant to contact? I tried using the Chat with Bo function but to no avail. Please respond ASAP!have you tried to get help from MAVCOM

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31 May 2023 02:05:00 Guest

have you tried to get help from MAVCOM

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31 May 2023 02:05:00 Guest

Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.have you tried to get help from MAVCOM Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.have you tried to get help from MAVCOM

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31 May 2023 02:05:00 Guest

Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.have you tried to get help from MAVCOM

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22 May 2023 07:05:00 Guest

Why cant I use my AirAsia credit account?? I have tried several times and have found that the airasia credit account redemption is the issue. Who am I meant to contact? I tried using the Chat with Bo function but to no avail. Please respond ASAP!

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22 May 2023 07:05:00 Guest

Im having the exact same issue. AirAsia sucks!! Max : I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.

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22 May 2023 03:05:00 Guest

my airasia credit account expire , how i can claim back or made apply extend expire date. who can help

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21 May 2023 05:05:00 Max

I keep going receive error when doing booking using travel voucher as below. "Invalid voucher. please try again" a) cache clear. b) using mobile apps to pay order Problem still exist.

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11 May 2023 03:05:00 Guest

not a new issue as AirAsia is really behind here , cards issued in US definitely runs into this issue no matter how many and what cards you attempt to use. precovid it worked and then now it is not again so a hit or miss and their chatbot was useless in answering my questions on why. customer support is your only option . call them and call center is back in Malaysia so be patient as i paid for and booked a ticket this old way. AUWE

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08 May 2023 07:05:00 YO

I have the same issue. Were you able to have it resolved?

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08 May 2023 08:05:00 Guest

I have booked the flight with AirAsia in April 2020. The flight has been cancelled due to covid 19 and i still don't get the refund from them after 3 years. What's the next action we should take as a consumer? Any one here have same experience or legal advise?

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06 May 2023 03:05:00 Guest

Announcing inside the flight as continuously being the best low cost Carrier for 12year . But all flight is delayed and causing passenger to struggle. At last minutes change departure Gate. Example AK6130. Etc etc etc

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05 May 2023 10:05:00 Guest

Apparently I have tried quite some couple of times, I am not able to make payment via tha app Error - {error code}. There was a problem with your booking. Please try again later. No customer support is able to reach out to me on this and I have to go to airport just to make the booking. I'm kinda super pissed with this.

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21 April 2023 08:04:00 Guest

Guest : We booked a ticket to Brunei via AirAsia website. The booking was unsuccessful however the amount was credited from my debit. We went to the ticketing office and they said we will get a refund within 4 to 8 weeks. But it's been 3 months now and still we have not received our refund. Does it really take this long? In a matter of seconds our money were taken and yet it takes weeks to get it back. I suggest u make a police report will be faster.

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21 April 2023 08:04:00 Guest

Hi, I try to book an air ticket using AirAsia app, but it doesnt allow me to use my existing credit account to pay. I clicked on the credit card tab, it does shows using either E-gift voucher, credit account, or pay with airasia point, but it doesnt allow to select.

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20 April 2023 07:04:00 Guest

We booked a ticket to Brunei via AirAsia website. The booking was unsuccessful however the amount was credited from my debit. We went to the ticketing office and they said we will get a refund within 4 to 8 weeks. But it's been 3 months now and still we have not received our refund. Does it really take this long? In a matter of seconds our money were taken and yet it takes weeks to get it back.

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12 April 2023 12:04:00 PJ

We can't verify the details you provided for this guest. Please check in at the airport. I don't understand​ I can't​ check​ in

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10 April 2023 09:04:00 EVELYN THENG

My credit account expire on 13/9/23 if I booking air ticket before 12/9/23 but my flight date on 31/12/23. Can I?

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09 April 2023 08:04:00 Guest

I HAVE THE SAME PROBLEM, CREDIT ACCOUNT DISAPPEARS / MISSING. GIVE ME BACK MY CREDIT ACCOUNT WORTHS IDR 8.2XX.XXX. Booking Number UTJH3P. I have tried several times "chat with Bo" and connect me to someone form the "team", but not solved, only send me link to read and case closed.

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05 April 2023 07:04:00 Patricia

Airasia....sounds good but not the airline to use if you really need to be at your destination. The vibe is loose and reasons for delays are vague. No one on the ground to attend to queries and those who are dont know much either . Perhaps this is a once off but its very frustrating. Ok for the leisurely who have ample time to spare.

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04 April 2023 05:04:00 Your Mother

ABSOLUTE TRASH airlines

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30 March 2023 04:03:00 Guest

I want to redeem my AirAsia travel voucher issued due to COVID, but this payment option is disabled on the website. Either refund in full or enable us to use the voucher. Losing credibility... I'd rather pay more than fly with AirAsia ever again.

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30 March 2023 06:03:00 Guest

I want to complaint about AirAsia Airline service, my round trip flight were both cancelled and I tried to make a credit refund, it was credited to my account but later when I tried to use my credit points, it is disappeared. the expiry date was 17 Jul 2023 which is not yet expired but there is no where to make exchange for that. There is no where to call the customer service and the money are all gone. I am truly upset about this. Could someone review their credibility please?

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25 March 2023 11:03:00 Cath Smeeton

Is anyone here having trouble redeeming their Air Asia travel vouchers when I try to redeem on a booking they are coming up as invalid?

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25 March 2023 02:03:00 Iwan

I cant use my covid credit. I want to book a flight to Sydney but it always says already full. Airasia give me back my money!!! you are a theft!!!

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20 March 2023 08:03:00 Khimji Rathod

I was traveling in flight I5 670 and my PNR was 2BWFM, and on going up in that flight it felt like a bus hit a speed breaker

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11 March 2023 05:03:00 Guest

I have changes on my flight date and make another full payment but so hard to get to customer service to get back my first full payment AUSKPL 11 March 2023

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10 March 2023 02:03:00 Guest

Worst airline in the world! One can not get worse than this one!

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26 February 2023 04:02:00 Guest

Guest : You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in.

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18 February 2023 01:02:00 Robert Tone

Does anyone know what the air axis policy is if youre check in baggage is over the required 20kg allowance. Can you buy extra kg at checkin

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17 February 2023 04:02:00 Paul Hand

Worst air line for customer service ever! It is a shame to actually have to allocate even 1 star.

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02 February 2023 08:02:00 Guest

Guest : You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in.

AirAsia 
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01 February 2023 01:02:00 Guest

Very horrible airline known for flight cancellations .... My rating for this airline is -1 ( negative 1 , below zero)

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01 February 2023 01:02:00 Guest

Horrible Airline... They cancel flights all the time and have no viable alternate options.. they don't deserve a single star event

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27 January 2023 04:01:00 Bbeef

Check-in probl

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24 January 2023 11:01:00 norafini salamon

Hai, i would like to change my flight date under the booking no U72HTG, however, despite attempting multiple attempts, this message keep on pop up Were sorry, something went wrong- its probably us. Please start and select your flight change again, can u assist me?

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22 January 2023 06:01:00 Guest

Dear team, It's time you get a good product team and have an app which doesnt lag so much. Terrible app, and user expeience.

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20 January 2023 12:01:00 Marcus

Horrible. Don't fly with them. Cancellation of flights.

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12 January 2023 09:01:00 Guest

Our credit with AirAsia due to Covid has been cancelled too even though AirAsia claims on news that credit has been extended 3 years. Pat Melbourne Australia

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09 January 2023 04:01:00 Sahil Dudhane

I am a sport person(Pistol Shooting) representing India at an International Level.First of all was greeted with worst possible way by the airport staff. Secondly bad handling of my sports equipment. I was charged extra money for my equipment even though I had all the required documents and the DGCA permit for the same. No other airlines charge for the same equipment if you have all the paperwork needed. It is a privilege given by the government of India to sportsman carrying equipment having all required documents to be carried free of cost by the airlines.Would recommend everyone else to go for any other airline but not Air Asia as the ground staff was not co-operating in a reasonable tone and were rude. Extremely disappointed.

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08 January 2023 02:01:00 Guest

Well last time while I was in singapore Airport to Clark Airport before that one of your staff from Philippines.. He scanned and see my passport that he looked at me like no respect and look one kind like very racist.. Please don't mad me * until I post to social media big big trouble.. Don't let the world to know.. You understand show some respect.

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01 January 2023 06:01:00 Rameshwar lal

Pathetic airlines Airasia Goa airport person haven't send my luggage by purposely same he said that he will not send luggage and he did it my flight was late this flight always delayed

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30 December 2022 03:12:00 Guestric4583

Are airasia low fares refundable if you cancel yourself?

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28 December 2022 09:12:00 Guest

you cant check in there is an unpaid balance un your booking

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28 December 2022 08:12:00 Guest

Alice leong : I would like to check why is my credit amount expired as I had received an email said it will extended to 2023. airasia ID:3240097790. You may find it has converted to a travel voucher. Log into the App (I could not get it to work on a computer), scroll down to travel vouchers on the next page and see if there is a voucher for the same amount. Unfortunately vouchers only cover the base airfare which is often a small percentage of the whole fair- probably lucky to get anything back

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28 December 2022 08:12:00 Guest

Brian : I am trying to redeem a credit I have with AirAsia. It's seems impossible to talk to a human being and the AVA chatbox system does not recognize my booking number! Any advice welcomed. When on AVA chatbox type 'talk to Allstar', ignore Ava's reply and type 'talk to Allstar' again, may need to do it again but that should get you to a real person

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21 December 2022 02:12:00 Guest

Guest : AirAsia should fire the person who design the booking system. After input the guest details cannot continue the booking (the continue button is disabled). It also requested me to enter the BIG member ID which I don't have.

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06 December 2022 05:12:00 ticketguru

I am very disappointed with airasaia company.i send same mail but not respond. I can not change the name on a flight ticket that was mistakenly registered on the site. I can only change the passport number on the desk say need to buy new tickets .I say way can't cancel the ticket make new with right name.tge say no way only buy new ticket, but thanks to this airline ticketing in davao I have booked my ticket conveniently >> www.facebook.com/ticketgurufs

AirAsia 
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03 December 2022 08:12:00 Frustrating guest

Terrible refund process.. The airline says 7-14days for refund to be completed. Don't believe that. All agents are going to ask the customers to wait and wait and wait and wait... Horrible experience.

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23 November 2022 09:11:00 Brian

I am trying to redeem a credit I have with AirAsia. It's seems impossible to talk to a human being and the AVA chatbox system does not recognize my booking number! Any advice welcomed.

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21 November 2022 04:11:00 Guest

Guest : You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in.

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20 November 2022 08:11:00 Alice leong

I would like to check why is my credit amount expired as I had received an email said it will extended to 2023. airasia ID:3240097790.

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16 November 2022 09:11:00 Guest

My covid credit was " expired" and now I have no refund of 2000 dollars!! How can I get my money back?

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29 October 2022 02:10:00 Sandra

I want to pay unpaid balance so that I can check in.

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25 October 2022 02:10:00 Guest

My credit account balance worth PHP4k+ is missing after my credit card payment got declined. Is there any way to retrieve it?

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25 October 2022 10:10:00 AC

me too, i have RM3k+ in my credit account but missing suddenly. tried to chat with the AVA, it shown will auto extend back to 3 years. but now when i check again my credits in system is 0. anyone can advise how to get back the credits?

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25 October 2022 09:10:00 Wey Wei Le

My credit account balance which worth RM2k++ is missing while making payment

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17 October 2022 04:10:00 Albert

Bought a ticket from Taiwan back to Malaysia as I saw air asia X flight has opened. I used the AAX e voucher, ended up voucher was used, but remaining balance can't be paid by any bank cards, no matter it's a credit card or debit card. Keep popping out saying can't process my payment. Asked the AVA, and finally they manage to send me REAL HUMAN, which called as Allstars, and he/she helped to check my booking number and gave me, and i told her/him my situation as i can't pay the remainings, and they replied," it should worked". Then he told me or else, go to the nearest air asia office to deal with the problem.

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17 October 2022 06:10:00 dew

Book flight via an App and system error. I end up have double booking. Tried to ask for refund but the problem flight still not cancel. My case status is assigned and I dont know when they will cancel the flight and give my money back. No way to talk to a human and really hard to deal with the bot.

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13 October 2022 01:10:00 Guest

Me too. I can't make any booking. How did you solve?

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10 October 2022 04:10:00 Julia

Lousy customer service in Kuching. Been standing and waiting for 40 mins. Only one counter open to serve customers. Avoid this airlines if you have a choice!

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09 October 2022 01:10:00 Guest

Hi, I am unable to pay for booked tickets... "Sorry, the connection to the bank's payment gateway is currently unavailable. Please return to airasia.com to try another payment method..." I tried different VPN but no succees. I am from Australia Anyone can help

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06 October 2022 01:10:00 Guest

Same * from Tony and AA. Serial crooks! You get to the payment page and discover that old refrain "Can't pay with credits"..and add "Temporarily" to appease you. Has anyone successfully used/applied AA credits? Tell us please

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05 October 2022 10:10:00 Guest

I have been able to use out travel voucher on an Air AsiaX flight from Perth to Kuala Lumpur (issued from travel credit due to Covid 19); following their instructions I applied the voucher code, but now I am unable to pay the balance of the booking - none of my payment methods is accepted. I feel that they offered up the travel voucher but do not want to honour it. I was able to book an internal Malaysian Air Asia flight (can only use the voucher on international flights) and was able to pay for it using the same credit card I tried to use for the international flight. Very frustrating and no one to get support or answers from. AVA chat is useless.

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05 October 2022 10:10:00 Guest

Guest : I am trying to book a flight from Australia back to Thailand and trying to use this credit that they have refunded me back when COVID happened, and they cancelled our flights. They are now saying I cannot use my credit as the airline I have selected is not AirAsia... How am I meant to use the credit? AirAsia is not letting customers use the credit unless it is with their airline but yet advertise other airline options on their website... We can't even use out credit to book a flight out of Australia! Anyone having the same issue?!

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05 October 2022 10:10:00 Guest

I also had the same, but received an email with a travel voucher instead to the same value as the amount in our credit account. Have you received a similar email from AirAsiaX?

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05 October 2022 10:10:00 Guest

Guest : Our credit has disappeared from our account too. It was supposed to be valid until April 2023. Has anyone had an answer from Air Asia?

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01 October 2022 06:10:00 Guest111

Louis : My credit account is temporarily unavailable. Anybody knows when they will be available? Hv wa them but never reply. Have u resolved this? Im getting the same message too

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28 September 2022 12:09:00 Guest

Same here. From Malaysia

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27 September 2022 05:09:00 Tomas

Wwtt : Guest : We used our debit cards to process payments AirAsia repeatedly sent the messages 'We're unable to process your payment. Please use another card payment method to complete your booking or contact....". We did contact our banks and the banks advised to contact AirAsia as no problems with the banks. We sent messages to AVA yet the problems never solve till this minute. Hey I've the same issue today and have tried using few diff cards. And one of my card get charged twice now :( Hi guys, I had the same problem. I am from Czech Republic (Europe) and I always received same message "unable to process your payment" no matter which card I chose. Then I installed VPN client in my mobile phone, set my location to any EU country and suddenly the payment was successfull. It works with phone, tablet as well as laptop. I think that the airasia website/app checks your IP address and if you are located in Asian country then it expects payment from local cards. Just make sure that you connect via VPN client to non-asian country and it will work.

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27 September 2022 01:09:00 Guest

same here, credit shown as $0 in my credit account, what we should do and what can we do?

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20 September 2022 05:09:00 Guest

Purchased a AirAsia flight ticket before 30 June 2021, So AirAsia credited the amount back to our registered AirAsia account due to the flight affected by covid and cancelled. During 23 July 2020, a post was share by AirAsia, AirAsia extends Credit Account validity to 3 years airasia newsroom. In this post, it mentioned the credit amount will be last for 3 years and no further action is needed. Have try to log into my AirAsia account, the expiry date of the credit shows at June 2023. But without further notice, our account credit was expired on May 2022, tried to search for their hotline, FB messenger and WhatsApp, only bot replied, and no option related to credit amount issue. Went to Airport counter, but the reply was you need to go through online channel to report, and there have no details on where is the online channel. This problem was drag from May 2022 until now and we have no way to get our data back. Need help with this issue

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18 September 2022 04:09:00 Guest

Where to pay?

AirAsia 
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14 September 2022 07:09:00 Guest

Guest : everytime i try to change my flight i get this error message "Were sorry, something went wrong- its probably us. Please start and select your flight change again." same me

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08 September 2022 05:09:00 Guest

Marlon Adrian Te : I lost ny credit account balance because my debit card payment was declined. How do i get my credit balance back? same issue here. AVA can't solve either.

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08 September 2022 07:09:00 Marlon Adrian Te

I lost ny credit account balance because my debit card payment was declined. How do i get my credit balance back?

AirAsia 
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06 September 2022 11:09:00 Guest

Cannot book a flight from the West with Visa Card. Then tried my debt card still no luck. Goodbye AirAsia.

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06 September 2022 06:09:00 Guest

Hi, My credit account is showing as expired. I received an email about the 36 months extension on my credit account. Could you please look into it and provide an extension of my credit account expiry accordingly. I did not receive any travel voucher in my Email. My booking number is : V64KQK Thanks.

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02 September 2022 06:09:00 Amera Pacasum

Why is my credit account missing? I have a credit money of 1400 plus of credit account , just last month it was there and now it says nothing. Please give me back my credit account balance.

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31 August 2022 07:08:00 Chow ying chun

Shock today when found My air Asia credit account was expired on 23rd may 2022. I checked in April 2022, the expiration date should be in may 2023. Quite confused, why this happened. Am I miss some important announcement? Any of you have the same issue?

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29 August 2022 08:08:00 Santos

I took more than 100 flights (i am a Gold Member this not included my company purchase) from Air Asia and only 3 times takeoff (except in the morning first flight) on said time and twice landed as said. this is why i am writing as I think Air Asia is practicing a bad habit of making money. 1) you have confirm delay only after customer made the payment and they notice during flight status checking. (just book my flight to Penang on 29 August at 1.17pm and and check my flight status at 1.23 pm after check in and found delay by 40 min.) this means you have preplan your delay 3 days a head purposely. 2) you have never bother to inform you customer earlier on the delay during booking itself. 3) Since the aviation law says its ok to have 2 hours delay, you take advantage to cheat your customer and make money. How can you improve? 1) be transparent - if you forecast you delay to merge the flight, so beat it. inform your customer, at least they can plan their travel plan. 2) inform your delay in big red. customer like me always be happy see and replan our plans. 3) Aviation law said 2 hours is for real emergency or trouble on the plane, so don't make use gap on making money. i believe more people will love to be on time. Sincerely i hope someone can make changes to improve your services. regards Santos

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27 August 2022 06:08:00 Guest

Our credit has disappeared from our account too. It was supposed to be valid until April 2023. Has anyone had an answer from Air Asia?

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27 August 2022 06:08:00 No_more_AirAsia

Attention. AirAsia uses a very unreliable booking platform KIWI.COM Flights that are cancelled by AirAsia will no longer be serviced via the booking platform. There are no contact addresses or hotlines! Avoid booking through AirAsia / KIWI.COM - I have been waiting for a refund of my airfare for over 3 months. -- Perhatian. AirAsia menggunakan platform tempahan yang sangat tidak boleh dipercayai KIWI.COM Penerbangan yang dibatalkan oleh AirAsia tidak lagi akan diservis melalui platform tempahan. Tiada alamat perhubungan atau talian hotline! Elakkan membuat tempahan melalui AirAsia / KIWI.COM - Saya telah menunggu bayaran balik tambang penerbangan saya selama lebih 3 bulan.

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25 August 2022 07:08:00 Arvind

I have same problem. Credit account expired, even though I got email that it supposed to expire next year.

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25 August 2022 12:08:00 Guest

I have the same problem that my credit that was supposed to be valid until 2023 has suddenly expired in May 2022. Has anyone managed to solve this problem or get any clarification?

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24 August 2022 06:08:00 Gerald

Air Asia has gone and changed my departure from 16-21 to 17-22. This has resulted in my losing one nights paid accommodation and an extra night which I'll have to buy another nights room. What will the Chubb insurance policy I bought do for me and my accommodation losses? I've thought of requesting a refund and purchasing the flight again which would be through Pal Airlines as they are flying the same routes in the same original days. I don't understand how Air Asia and Pal just flip the flights back and forth to each other, it looks like a trick they're using.

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21 August 2022 11:08:00 Guest

Anne : I want to use credits to to pay for an Air Asia flight in India. When I try to use my credit at the payment page it says it can only be used for Air Asia flights. It is an AA flight. Can't you use them for flights in India?? I have same problem. I think AirAsia and Air Asia India are from their point of view 2 separate airlines. How stupid that sounds. It's very sad. Now I need to pay full fare for my flight with Air Asia India, because credit is not usable.

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21 August 2022 03:08:00 Guest

I am trying to book a flight from Australia back to Thailand and trying to use this credit that they have refunded me back when COVID happened, and they cancelled our flights. They are now saying I cannot use my credit as the airline I have selected is not AirAsia... How am I meant to use the credit? AirAsia is not letting customers use the credit unless it is with their airline but yet advertise other airline options on their website... We can't even use out credit to book a flight out of Australia! Anyone having the same issue?!

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21 August 2022 01:08:00 Guest

everytime i try to change my flight i get this error message "Were sorry, something went wrong- its probably us. Please start and select your flight change again."

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19 August 2022 06:08:00 Louis

My credit account is temporarily unavailable. Anybody knows when they will be available? Hv wa them but never reply.

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18 August 2022 02:08:00 Guest

Magmoz : My credit account was cancelled on the 11.07.22. No email to inform of this. Even though I am certain that the credit expiry date was September 2022. Could not use the credit as no flights are scheduled from Melbourne. Communicating with Air Asia is extremely difficult. Hey, mine is the same. They have converted my credit account to a travel voucher (5yrs validity). I received my travel voucher in email. You might want to check!

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18 August 2022 02:08:00 Wwtt

Guest : We used our debit cards to process payments AirAsia repeatedly sent the messages 'We're unable to process your payment. Please use another card payment method to complete your booking or contact....". We did contact our banks and the banks advised to contact AirAsia as no problems with the banks. We sent messages to AVA yet the problems never solve till this minute. Hey I've the same issue today and have tried using few diff cards. And one of my card get charged twice now :(

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17 August 2022 05:08:00 Guest

i also experiencing the same thing. i already try so many things and i still cant do any payment. the weird thing is i just made payment for other flight few days back Guest : Why can't I do booking in the Air Asia website. The shows "An unexpected error has occurred" each time in I go the website

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15 August 2022 09:08:00 Guest

i just add ons seat pick when i want to check in. but all payment just refused by air asi. Now i cannot check in. You can't check in because there's an unpaid balance in your booking. Please advise

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13 August 2022 06:08:00 Guest

Why can't I do booking in the Air Asia website. The shows "An unexpected error has occurred" each time in I go the website

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09 August 2022 01:08:00 Guest

My credit points expired, due to covid travelling was restricted. So I request to please return back my credit points as the amount is huge.

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08 August 2022 10:08:00 Guest

***PLEASE READ THIS BEFORE YOU BUY ANY FLIGHT TICKET WITH AIRASIA*** As many of us are facing the same issue, AirAsia (AA) has taken our money for nothing. AA has early expired our credit, without giving us any notice or notification. The credit is supposed to be expired in 2023! Lately, AA is so desperate for money by giving fake promise about flight timing to their customers. If you have bought any flight ticket with AA recently, by the time comes close to the flight date, AA will re-schedule your flight to a very unfavorable timing (eg. 4am / 5am), else they will give you an option to change your flight to a better timing (eg. 10am), with an extremely ridiculous extra charge. You basically can buy another flight ticket with the extra charge cost. AA is trying so hard to destroy their long-built legacy. I was the loyal customer of AA for the past 10 years, but AA has successfully disappointed their customers. I will never use AA in the future. Guys, please think twice before you buy with AA. There are so many better airlines out there recently. If you want a pleasant journey, please avoid AA for your own sake. ***BOYCOTT TRASH AIRLINE - AIRASIA***

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