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AirAsia Discussion
I have the same problem with my credit account. There is no option to use the credit account. Whats the use of crediting if we cant use it Guest : The credit account balance is not reflected when I login to my account. However the annoying AVA shows there is balance. But when i try to book a domestic flight, there is no payment option to use my credit balance. Knowing that there are so many people facing the same issue and yet Air Asia does nothing to resolve them is just frustrating. Wish there was a straight forward way of getting my hard earned money back. P.S: Never booking a flight again with Air Asia! Ever!
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Tay Keng Quee : My AirAsia RM499 unlimited travel pass expires on 30th June 2021. The recent announcement that all credit accounts will be automatically extended to 3 years, is it applicable to my AirAsia RM499 unlimited travel pass?
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My AirAsia RM499 unlimited travel pass expires on 30th June 2021. The recent announcement that all credit accounts will be automatically extended to 3 years, is it applicable to my AirAsia RM499 unlimited travel pass?
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Flights cancelled by AirAsia due to pandemic, opted for refund. That was July 2020. Contacted them numerous times once navigating through the CHATBOT and “service” on WhatsApp. The Allstars lie and promise and claim they will escalate or expedite your claim, which are just words they’ve been told to use. I provided my bank/card details and they said they would refund me within 8 - 12 weeks…that came and went. Then they lied and said I hadn’t provided the swift code, so I sent a screenshot to disprove their claim. The words expedite and escalate came up again… one Allstar called me “dear” which just added insult to injury and proved that their staff are just so undertrained and incompetent but they’re only the tip of the iceberg when it comes to this shoddy “airline”. There’s only one other company in the world who I have encountered that are as useless and as crooked and that is Etisalat in the UAE. They make my blood boil. Airasia are number two. The worst crooks you could ever deal with. Still waiting for my refund. I used a debit card not a credit card and this was my downfall but I will use my bank to try to investigate.
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Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. I got the same email and it is just a stalling technique to make you think they will actually refund you, mine has never arrived and they refuse to provide proof of payment being made by them so my bank can trace
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skye : its already 1 year but the refund where not yet reflected back to my credit card? and upon checking my account the ongoing follow up is closed already? how come? please I need my refund, its was not mine.. :( I also have the same issue i have 3 refunds and all of them are closed yet i havent received any amount yet!
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The credit account balance is not reflected when I login to my account. However the annoying AVA shows there is balance. But when i try to book a domestic flight, there is no payment option to use my credit balance. Knowing that there are so many people facing the same issue and yet Air Asia does nothing to resolve them is just frustrating. Wish there was a straight forward way of getting my hard earned money back. P.S: Never booking a flight again with Air Asia! Ever!
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Charies : Hello! My credit account is not appearing in my account. mine too. what can we do about it?
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I would like to ask for my itenarary because payment has been deducted but failed to sent the booking flight
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my credit account is deducted from when I check last year. Stealing from people in the time of pandemic, this is wrong AIR ASIA
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I can’t find credit payment option for my flight booking. I have 40k in my credit account but still can’t use it. Help
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I requested for a travel fund last year as a refund, I got the right amount of credits after 3 weeks. Its been a year since then but now checking my credits got deducted! I didnt book any flights since Covid. Worst thing is there's no way to call them or talk to them via phone. Just the stupid chat bot! I also asked a travel fund as a refund in Cebupac but didnt have any issues. I also got it after 3days.
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Guest : The issue I have with them is that I cannot use the Credits! Really frustrating. Last year my flight got chanceled by AirAsia X and I get credits instead of a refund. I now want to book another flight with A X so I can use the credit account. I have read the manual and followed it step by step. With the very last step, the payment, there should be an option to use the credit account. But there isn't. Is anyone familiar with this issue and has succeeded in using their credit account? Now I noticed something strange though. I open the website - www.airasia.com/en/gb - where I am logged in and my credits are visible. When I search for a flight another website opens - flybeyond.airasia.com/en/ - where I am not logged in and where I cannot log in with my airasia credentials. I have used the exact same login details, but no account according to the website. So I made another account and opened a complete new account with my current emailadres. I come to the conclusion that those are two different websites. The account with my credits are not recognized on the flybeyond.airasia.com/en/ website where all flights are listed. I am really stick here. Really strange. Me too. I have just tried booking a flight to Australia using the so-called credit account with the steps suggested on their website. However, there is no payment option with credit account. very frustrating and now the credit is stuck in the account.
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Mark chambers : I have a certain amount of credits due to cancelled flights due to coved. Can I use flight credits to book hotels ? did you find out if we can use credit to book hotels?
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AirAsia cancelled a 2020 flight to India on which I was booked, had paid. FOURTEEN TIMES I have requested a refund. They claimed it was possible within two yeathe first request. However they just kept me hanging on for more than a year. Now they put up a tremendously complicated series of demands - it was so long ago that I can’t remember details anymore. I strongly commend every cognitively competent person to avoid AirAsia like the plague.
Mike : Guest : Guest : Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyone’s time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes I received this email too. I'm not sure. Now they are asking for photo ID. Yes, after I was told my refund has been approved and it shows that on my account nothing happens. About 8 months later and many phone calls I get an email saying it was escalated and they want my bank details. They already had my details so I am not sure why they were asking for them again. However, I sent it to them but no response. It is all a big scam for wasting time not to pay you back.
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i cant complete my booking,its just stuck when i need to continue the payment.it said 'expired session' n give 'refresh button'.n we need to rebook again.
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Neva : Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is. Have you fixed that issue?
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Guest : my airasia credit is showing when i login. i tried to use it to buy a domestic flight but its not showing any option to pay with the credit amount. Yes! I have the exact same problem! Have you found a solution?
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The issue I have with them is that I cannot use the Credits! Really frustrating. Last year my flight got chanceled by AirAsia X and I get credits instead of a refund. I now want to book another flight with A X so I can use the credit account. I have read the manual and followed it step by step. With the very last step, the payment, there should be an option to use the credit account. But there isn't. Is anyone familiar with this issue and has succeeded in using their credit account? Now I noticed something strange though. I open the website - www.airasia.com/en/gb - where I am logged in and my credits are visible. When I search for a flight another website opens - flybeyond.airasia.com/en/ - where I am not logged in and where I cannot log in with my airasia credentials. I have used the exact same login details, but no account according to the website. So I made another account and opened a complete new account with my current emailadres. I come to the conclusion that those are two different websites. The account with my credits are not recognized on the flybeyond.airasia.com/en/ website where all flights are listed. I am really stick here. Really strange.
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I received a very unsatisfactory response to the queries pertaining to the unlimited pass RM499 which AirAsia state that they will not be extending the expiry date of 30th June 2021. Below is the * statement from AirAsia. " credits may be reinstated for future bookings with AAX at its discretion" I believe most of us " the creditors" are looking forward to have our credits reinstated for future bookings with exactly the same conditions as stated when we first purchase them and will not be expecting a "refund"....however we are extremely disappointed that Air Asia is using the statement " credits may be reinstated" which not only sounded like a scam from a big corporation like yours whom we Malaysians has been supporting throughout the last 2 decades......but it looks like we are all taken for a ride and made into " fools". " credits may be reinstated for future bookings with AAX at its discretion" We will not be made into ' fools " and will not be taking it lying down if our credits are not reinstated.....because we are very confident Air Asia will rebound in due course. We were the ones who supported AirAsia when it first launched and will continue to do so. It will be a gross injustice and a betrayal if we the common folks are being cheated. We will not be accepting this lying down and will be taking relevant actions.
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I got a email that the flight has been cancelled, but I cannot move my flight/credit it to my account
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Guest : Air Asia have credited my refund last year and now next year it will be 2years and gonna expire, and by that time I guess PANDEMIC still exist and there will be problem still about travelling, what should I do with my credited account money?! Can I make an arrangement with AirAsia to transfer my credit account money to my bank account instead before it expire?!
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Guest : Guest : Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyone’s time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes I received this email too. I'm not sure. Now they are asking for photo ID. Yes, after I was told my refund has been approved and it shows that on my account nothing happens. About 8 months later and many phone calls I get an email saying it was escalated and they want my bank details. They already had my details so I am not sure why they were asking for them again. However, I sent it to them but no response. It is all a big scam for wasting time not to pay you back.
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Air Asia have credited my refund last year and now next year it will be 2years and gonna expire, and by that time I guess PANDEMIC still exist and there will be problem still about travelling, what should I do with my credited account money?! Can I make an arrangement with AirAsia to transfer my credit account money to my bank account instead before it expire?!
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Guest : my airasia credit is showing when i login. i tried to use it to buy a domestic flight but its not showing any option to pay with the credit amount. The same is happening to me
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Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes, I got the same email and they didn't refund anything after more than a year
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Hi, I'm from India and have the same issue with you guys regarding with the refund. It's already over a year but I still haven't received the refund from Airasia on my cancelled flights due to Covid-19. This is really frustrating and we all deserve to be refunded with our hard earned money!
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I have a certain amount of credits due to cancelled flights due to coved. Can I use flight credits to book hotels ?
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Suggest to show back credit account summary at our profile page. Make it eligible to use our credit to purchase the air asia food, health or other groceries. Or else, the best, let customers to refund the credit account money back to their bank account. It's the best option to let ur customer to continuously support air asia.
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Jovi : My AirAsia credit disappeared too. Can't find in my log in account. How to get back? Mine as well. I just found out a while ago.
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Guest : Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyone’s time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes I received this email too. I'm not sure. Now they are asking for photo ID.
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my airasia credit is showing when i login. i tried to use it to buy a domestic flight but its not showing any option to pay with the credit amount.
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its already 1 year but the refund where not yet reflected back to my credit card? and upon checking my account the ongoing follow up is closed already? how come? please I need my refund, its was not mine.. :(
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My airasia credit disappeared too. They did not reimburse my booking directly to my bank account, instead gave me credit, however there is no way I can use the credit on their site. No past bookings visible either. What should we do?Ava shows me credit for my booking but not when I login to my account.
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Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyone’s time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks.
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I've been told by Airasia any flights offered through partners cannot be purchased with AirAsia credits. You are best to ask for a full refund and get it refunded back. Would be the best solution. Dont ever purchase flights from these guys.
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End Chat Mogan S: Hi, how may I help you? Me: Hi there Me: Ive been tryingto use my credit account to pay for flights - there is no option to use it Me: are you able help here Mogan S: can we have your member id ? Me: 7100128645 Mogan S: Pertaining your inquiry for booking: we are having some technical issues with the credit account and it is a known issue . Our ICT team is rectifying it. We may advise you with a temporary solution 1- Guest to check the CA balance at the end of the booking process (payment page) OR 2- Please edit the home address on your profile and ensure there is no special character “ @, - once removed it, click SAVE. Now you will be able to view the Credit Account page OR You may also check via AVA : Log in to airasia.com 2. Chat with AVA. 3. Type 'Check Credit Account Balance' 4. Select/type 'yes' to proceed. 5. AVA will provide the credit account balance. Me: sorry i dont understand what that means Me: can i book it via the website or note Me: is there a problem with the website ? Mogan S: We are currently having some technical issue for paying with credit account . This has been reported to our ICT and they are checking on it. The above is the temporary solution Me: I see Mogan S: Rest assured these things are being looking into and will be rectified soon Me: I need to book flights are there any other options to get our fligths booked? Me: thanks Mogan Mogan S: This is an on and off issue , we me ask you to keep trying. If you still have the same problem after 24 hour's , please advise us and give us the latest screenshot of the error Me: ok who is the manager I can escalate this to Me: I have no option to book using credit account there is no error Mogan S: We are apologize for the inconvenience caused. This is a known issue and it is being investigated Me: what is the issue being investigated? Me: have others reported this issue? Me: Mogan can I please speak to a superior to discuss this Me: I need to book flights using my credit account Mogan S: We apologize but the manager do not have access to the customer via support system. Me: it will expire soon Me: I need this resolved today Me: I need to talk to you manager regardless Me: and Im recording this conversation Mogan S: Sir, I know it a problem Mogan S: Please allow me with some time how i can resolve this for you Me: telling a customer to fix special characters on a payment platform is not the way to go Mogan S: I'm have multiple chat . Just allow me some time Me: I dont care Mogan S: i will check sir Mogan S: Anyway, Thanks for your understanding . Me: Awaiting your response Me: I need to talk to your manager pls Mogan S: Let me find a solution Me: the chat is saying it will time out
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Neva : Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is. I am in the same boat as you with them not giving me the option to use credit, already been a year since I received the credit. Over £1000 wasted :( let me know if you get a answer Neva
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Hi, I'm from Philippines and have the same issue with you guys regarding with the refund. It's already over a year but I still haven't received the refund from Airasia on my cancelled flights due to Covid-19. This is really frustrating and we all deserve to be refunded with our hard earned money!
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Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks.
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Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is.
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Guest : I have the same issue. Whenever airasia website or apps connects to kiwi.com, I don't have the option to use the credit account as payment to my booking. Jen : I need help using my credit account on airasia but when booking it connects me to wiki and no option for credit account payment Seriously, if this has been around since end of 2020 and Air Asia still hasn't acted on it, I don't get how they can even still be a company. Bunch of cowards and frauds hiding behind Ava
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Marcel : The credit account can be determined if you ask AVA and so far this is the only way it worked for me. I personally do not see the credit account anywhere and now I want to use it and I can’t. I am out of about US$500.00, I’ve called the only call center opened in India and was told that they can’t help, also send a message and got the same answer with a plus that was to ask AVA for help ... really? Did anyone have any lucky booking flights with the credit account? No luck since any flights to or from India are now redirected to kiwi.com instead of AirAsia rendering the credit account unusable. Link to join whatsapp group on this: chat.whatsapp.com/CxHI7KljyGJHHhw0rp3Zsz...
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Eric : Neru : Can we form a telegram or whatsapp group. This needs to be address immediately else AirAsia is gonna eat up our entire hard earned money. Bloody robbers Agree, let's create a group before it's too late. Please add me 0122375629. There are 85% people using credit account according to Tony. Let's gather everyone to get back our hard earn money. I could create a portion sign by those credit account to have high court rule over airasia. Let make AirAsia layup! Hi, is this group created? Can someone send an invite link to the group? This is frustrating that Air Asia steals all our money and doesn't let us use it anymore. I have created this link for people to use in case there isn't a group already: chat.whatsapp.com/CxHI7KljyGJHHhw0rp3Zsz...
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Flights to Vietnam got canceled due to Covid. I opted for a refund instead of keeping a credit for future bookings with the airline. Thad was back in early May 2020, no refund received to the present day. Contacted their online chat again some months ago and all they tell is that it might take some time. Really ? Worst customer service ever encountered. Most likely I will never board an Air Asia plane in my life. Tony Fernandes, Go * yourself.
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Guest : I am yrying to pay my flight with Credit Account and it says temporarily unavailable Mine too. Can somebody please help us? Thank you.
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What is going on with Airasia credit account it’s says temporary unavailable crazy people running a Airline
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The credit account can be determined if you ask AVA and so far this is the only way it worked for me. I personally do not see the credit account anywhere and now I want to use it and I can’t. I am out of about US$500.00, I’ve called the only call center opened in India and was told that they can’t help, also send a message and got the same answer with a plus that was to ask AVA for help ... really? Did anyone have any lucky booking flights with the credit account?
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I can see my credit account money but there is no option to use it when I’m paying the flight I was supposed to book.
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Im so * frustrated. My credit account appears to be 0 when there should be an amount credited for the cancelled flights due to covid19. I cant even book a flight!
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hello, i did the credit thing, but the amount reflected on my account was less than the amount i initially paid for SNAP. can someone help me with this? it's really frustrating, chatbot is not not helping me enough
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Credit account balance update. Not sure what happened to Air Asia credit account a month ago but now the credit amount has appeared back which I can see but unable to see the expiry date. To check your air Asia credit just log on to airasia.com and go to profile and then the credit amount is stipulated. A month ago , this did not appear. Finally credit amount has been restored Thanks
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i want my refund directly on my bank account but suddenly its on my credit account in airasia. Please help me
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Trying to use credit to book hotel in perth but am unable have to book flight aswell but do not wish to fly
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the credit account no longer appear, only appear as total credit counting xxx. Guest : Guest : what happened ? i can't find my Credit Account now !!! Same issue
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HI ALL, MAY I KNOW AIR ASIA CREDIT ACCOUNT BALANCE IS UNDER AIR ASIA OR AIR ASIA X? MAY I KNOW POD FORM IS FILL IN THE AMOUNT IN CREDIT ACCOUNT BALANCE AND INCLUDING FLIGHT CANCEL BY AIR ASIA STILL PENDING FOR REFUND OR CREDIT ACCOUNT? OR JUST FILL IN THE FLIGHT AMOUNT PENDING FOR REFUND OR CREDIT ACCOUNT?
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Guest : Guest : My name is Vishak Nirmal Kumar and I have booked a flight ticket from Kochi to Bangkok PNR: RRN6PB on last year 2020 and due to pandemic issue the flight has been cancelled and the refund is moved to credit account. But after march, 2021 I am unable to view my credit account in Airasia Indian website and also not able to book flight with credit account. I tried to contact customer support on 80 4666 2222 and 80 6766 2222 and not able to speak a real customer person. Please let me know whom I need to get the credit amount refund or able to use my next flight booking.you will get response from AVA'S twitter account only. No phone no or chat will help you. It will take several days on twitter to get some meaningful response, but eventually you will realise that your money is gone forever! How is that possible / legal? As far as I know the Airline is not officially bankrupt yet, or is it? As long as this is the case, your money should not be gone. Should one hier a lawyer?
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Guest : My name is Vishak Nirmal Kumar and I have booked a flight ticket from Kochi to Bangkok PNR: RRN6PB on last year 2020 and due to pandemic issue the flight has been cancelled and the refund is moved to credit account. But after march, 2021 I am unable to view my credit account in Airasia Indian website and also not able to book flight with credit account. I tried to contact customer support on 80 4666 2222 and 80 6766 2222 and not able to speak a real customer person. Please let me know whom I need to get the credit amount refund or able to use my next flight booking.you will get response from AVA'S twitter account only. No phone no or chat will help you. It will take several days on twitter to get some meaningful response, but eventually you will realise that your money is gone forever!
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Hi guys, any idea how to differentiate my credit available is with AirAsiaX or AirAsia? Based on the invoice header issuer name? Thanks
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I can't retrieve invoice from "print invoice" in my booking confirmation email. I also can't find past bookings in my account. taxinvoice.airasia.com/ can't retrieve it from here too..
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Hi Guys, Same thing happened to my account and I don't see my credit account. I am trying to fill up the online form, but asks for E-Filing ID which I don't have it and is not in the email that I received. Any idea how to find this?
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