AirAsia Discussion

15 July 2020 04:07:00 Christine

hi, I want to ask for assistance for one of my case closed then received email that case was closed due to incomplete information.

13 July 2020 03:07:00 Alex

Since 24-3-2020 I am waiting for a reinburse of my flight which was cancelled by Air Asia and there is no way to get in contact with this company. It looks like a fraud to me...

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09 July 2020 10:07:00 harlia

Credit account is not reflected on my AIrAsia payment process :((( How should I show it? I checked in all platforms and also from the other friend's phone was the same problem. I still have my credit account.

08 July 2020 03:07:00 Asidul Hoque

Cant print boarding pass, web checking error mobile number

07 July 2020 11:07:00 Guest

Nupur Singh : use +91 followed by your number if you get " please enter a valid 10 digit mobile no" error during web checking help me with DOB Please!!

07 July 2020 11:07:00 Harsha

Mobile number issue can be solved by adding +91 ...but I'm unable to change the DOB?? someone help me out!??

07 July 2020 05:07:00 Guest

I am also facing the same issue My flight is on 13th July. Did your issue get resolved?

07 July 2020 09:07:00 Amit kumar mandal

I am facing problem in web check in,always said ivalid mob no & DOB not taking. please resolve this as soon as possible. flight details 1) Booking no- P5IS6A 2)Patm booking id- 11242654278 3) journey date- 10th july 4)mob no-7567716989 5) email- amitsaksenabindass@gmail.com please resolve this as soon as possible.

 

06 July 2020 05:07:00 Aras

error code f001

06 July 2020 04:07:00 Guest

Try with +91 followed by mobile number, it works

06 July 2020 03:07:00 Amit kumar mandal

Not able to web checkin - showing my mobile number as invalid and also date of birth ,Kindly check at the earliest.

06 July 2020 03:07:00 Guest

Not able to do web-check in. Asking to enter valid 10 digit mobile number. Please help

06 July 2020 11:07:00 Kajal

Not able to do web checkin shows my number is invalid

06 July 2020 10:07:00 Guest

The worst airline in the world.. promises refund but does * about it

06 July 2020 08:07:00 Pravesh

Not able to web checkin - showing my mobile number as invalid. Kindly check at the earliest.

06 July 2020 06:07:00 Guest

not accepting my valid mobile no. for web check in....

06 July 2020 06:07:00 Reina

I am unable to get credit on a cancelled flight due to covid 19!!ava keeps on saying information did not match when I correctly provided my last name/surname and the city of departure! Take immediate action now

06 July 2020 12:07:00 Nupur Singh

use +91 followed by your number if you get " please enter a valid 10 digit mobile no" error during web checking

05 July 2020 07:07:00 Amit khanna

Not able to check in...mobile number coming wrong..however it's correct

05 July 2020 05:07:00 Ritwik Rajesh

Guest : Unable to do web check in, getting an error "Please enter a valid 10 digit Mobile no" Same Issue!

05 July 2020 05:07:00 Guest

Unable to do web check in, getting an error "Please enter a valid 10 digit Mobile no"

05 July 2020 12:07:00 Guest

I am also unable to do web check in , its telling " Please enter a valid 10 digit mobile no." despite of entering valid number .

05 July 2020 11:07:00 Guest

Web check in issue in Air Asia..error being shown 'Please enter a valid 10 digit mobile number'. Even though i am entering a valid number, the web check in wouldn't allow me to

05 July 2020 09:07:00 Guest

Web check in issue in Air Asia..error being shown 'Please enter a valid 10 digit mobile number'. Even though i am entering a valid number, the web check in wouldn't allow me to.

29 June 2020 03:06:00 Indranil Nag

This is a real cheat airlines. Two tickets bought could not be used as airlines cancelled its flight because of COVID 19. Its customer care did not respond to any of the three reminders to refund. I cannot register on its app because OTP for mobile verification is never sent and hence even cannot apply for credit account, Only option is to take this unethical airline to court

29 June 2020 04:06:00 Guest

Lee : I have been waiting 3 months for my refund. They have been telling me in progress. Today they said my name doesn't match with my booking n route. Obvious runaround. Their chat wait time is 1.5hrs. They r testing or stamina. Consumers suffer again. his happened to me today. said my name doesnt match my booking, which it does. my question is, why was the case even created if it didnt match at the time of lodging? Theyre dodgy as f!

28 June 2020 04:06:00 Guest

If you are trying to get a cash refund, don't bother. They will force customers to take credit account and when you purchase tickets in the future, it will be priced higher so that they can suck more money out of you.

25 June 2020 06:06:00 AirAsia in mess

It seems that AirAsia is claiming to refund cancelled flight tickets by a credit voucher, but was is obvious is that they dont provide any access to CS via call or Live chat. And then we have the notification claiming that they are overwhelmed by refund request thus it is virtually impossible to get any response. I would recommend everyone to send in a request for refund to AirAsia CS.

23 June 2020 06:06:00 Lee

I have been waiting 3 months for my refund. They have been telling me in progress. Today they said my name doesn't match with my booking n route. Obvious runaround. Their chat wait time is 1.5hrs. They r testing or stamina. Consumers suffer again.

22 June 2020 04:06:00 Sharanya

I got email that my tickets are cancelled and have to reschedule flights. I have to move flight under covid 19 flight changes. I did the same in May with AVA to July. In May, AVA couldnt read and get the PNR numbers, but it asked me the surname, flight number to move to new date. But not it is not asking those details. So I am unable to change flight. AVA is worst in getting PNR. when I checked PNR status, airasia site gave that the flights are cancelled with that PNR, but why AVA not getting.

22 June 2020 02:06:00 Guest

Same goes here.my flight been cancelled and when i want to move flight, ava respond the booking number cannot be found. I guess airasia is trying to make people to get refunded via credit & repurchase the ticket at higher cost

19 June 2020 11:06:00 Guest

Same problem: flight is cancelled and trying to convert flight into credits via AVA. Its impossible the chatbot puts you in loop all the time so eventually you get back to the main menu all the time. How difficult is it to add a button in My bookings: convert into credits. Disappointing how difficult they're trying to make it

18 June 2020 04:06:00 Guest

Same problem as everyone - my flight was cancelled by Air Asia and I need to get it put into credit, but it keeps having issues and I cant get through to the Ava Allstar - it keeps on dropping out. I have tried about 30 time over the last two weeks and now the flight dates have passed.

12 June 2020 04:06:00 Srinija

This is regarding booking number E1J5RM, I got email from airasia my flight got cancelled,I want credit ,I applied through link provided in the email . I called through customer care for whole day but no one responded. I chatted through Ava but I didn't have access to further proceed regarding my credit Please respond

08 June 2020 02:06:00 Daniel

My flight has been cancelled by airasia and they emailed me saying that i can change them into credit account via the AVA chat , but when i click on it it says Your Credit Account request may not be successfu if your flight is still operating and not impacted by flight cancellation or rescheduling. wtf???? i just can proceed and stuck here. my flight has been cancelled already

07 June 2020 10:06:00 Rajiv Sokanathan

Dear Asia, I am not using my old email address (rajiv8585@yahoo.com) already.I am using a new email address (ajaymachi@yahoo.com). Could your forward me the cancelation email to my new email.I need to get the refund. Thanks Rajiv

07 June 2020 10:06:00 Rob

Hi, Our flights have been cancelled by AirAsia due to Covid-19. I booked the flight for myself, wife and two children using my airasia account. The credit card used was my wife's. My wife and I are trying to restore it on the credit account but says on the email of airasia the member id use for booking is not under the passenger name. We all share the same surname (which is the information airasia ask). Does my wife need to create an account as the flight was paid using her credit card? Seems very silly.

03 June 2020 06:06:00 Guest

Hi,My flight was cancelled by AirAsia ,that was scheduled on 1st June (Hyderabad to Delhi). They called me and informed that it is cancelled so i got it rescheduled to 3June. They told that a ticket will be mailed to you. I have not received the ticket yet, its more than 48hrs. PNR-X2WEYM

03 June 2020 09:06:00 Cherel

Hi, Can anyone assist me on this matter. I have book 2 passengers on my air asia member id account the flight has been cancelled due to the covid19 pandemic i tried to restore it on the credit account but says on the email of airasia the member id use for booking is not under the passenger name. What can i do in this? Shall i create a member id account of the passenger so the refund will give on to their account?

03 June 2020 07:06:00 JZ

Hi, Please can someone help. I am trying to process credit for cancelled flight due to Covid19 I have checked under Manage bookings, my email address contact contact details are correct. but AVA is showing the following error after I enter my email address on questions: Can you type in the same email address used to book your flight(s)? - I have confirmed my email address is correct as shown on Booking My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand ! Thank you

03 June 2020 05:06:00 Guest

ONG : Guest : nor hariani : Guest : I was given the wrong email for air asia booking. How can i solved this problem?same here. so many people email address got wronged . really really suspicious oi.. Badrul : My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand ! Seems Air Asia will give credits if the same person fly and paid for the tickets, which is contrary to what stated on its website Who will receive the Credit Account? The Credit Account will only be reimbursed to the BIG Member who is either the payee of the booking or the guest who is travelling. For example, if Tony has booked a flight for himself and his buddies Riad and Ben in one booking, the Credit Account equivalent to the amount spent on this booking will be issued to Tony’s BIG Member account should the booking be cancelled for valid reasons. A BIG FRAUD. YOU NEED SAVE YOUR PHONE NUMBER AND EMAIL AGAIN. GO MY BOOKING CLICK MANAGE THEN EDIT DETIALS THEN LEAVE THE PAGE AT CONTACT DETIAL KEY IN AGAIN YOUR PHONE NUMBER AND EMAIL AGAIN. CLICK NEXT/ CHANGE I DUN REMEMBER THEN CLICK APPLY CHANGES. AFTER ALL THE STEPS GO BACK TO AVA AGAIN AND KEY IN ALL DETIAL ENDING YOUR BIG ID.... I HAVE TRIED 2 DAYS MANY WAYS AND LASTLY ALL 5 BOOKING FOR 10 PERSON WERE ACCPTED! GOOD LUCK THANK YOU SO MUCH!! I ALMOST BURN MY TICKETS AS IT APPROACHING FAST!!

03 June 2020 05:06:00 Guest

aizt : "My apology to inform you this, but at the moment we will only give the credits to the travelling guest OR to the person who had paid the booking. Chat with me again if you reached out to the persons I mentioned beforehand !" Please helpp. I only want to apply for the credit account. Same happens to me. Its my account and im the one who purchase it. Who else i need to reach. What will happen if the date is already pass.

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02 June 2020 12:06:00 Guest

Saaali is disconnecting the call on asking ticket number for the refund request i made. She said i have referred ur request to higher authorities and you will get refund within 72 hours. I tried explaining i booked via Third party agent; How will you give refund directly, and asked for ticket number atleast to make a follow on after goddamn 72 hours. She hung up the call. I got connected to the call after waiting for 2 hours in the damn call. Air asia!

31 May 2020 07:05:00 GAURAV BEHL

On 18th May,2020 I got message Air Asia flights are suspended till 31st May,2020. My travel was scheduled for 30th May 2020. I'm checking my credit account no update. No response from air asia support. How to get my refund?

31 May 2020 03:05:00 Soumya

My flight also scheduled on 09th June but they cancelled and not picking and not provide further date to fly. So pathetic and wrost fyying service. Better is Indigo as they cancelled and gave me immediately flight same day Guest : My flight scheduled on 6th June is cancelled. They are not responding and picking any phone calls. So pathetic is there service! To hell with them!!

31 May 2020 06:05:00 Guest

Flight got cancelled. Tried rescheduling, but showed pending. Now no response from Air Asia .

30 May 2020 06:05:00 Guest

My flight scheduled on 6th June is cancelled. They are not responding and picking any phone calls. So pathetic is there service! To hell with them!!