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AirAsia Discussion
Journey : Guest : I've tried with both Chrome and Firefox browsers - cases will not load in either. Guess I'll try IE now. Looks like they want customers to just 'give up and go away'! Poor service for sure. Worked for me on opera browser Btw I was talking about the credit account page. It worked for me on opera
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Ridiculous that people should have to try multiple browsers - how about for folk that are not technically minded?
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Still cannot load, tried chrome, firefox, edge, IE, and Opera all cannot load "my cases" page...
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Guest : I've tried with both Chrome and Firefox browsers - cases will not load in either. Guess I'll try IE now. Looks like they want customers to just 'give up and go away'! Poor service for sure. Worked for me on opera browser
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I am coming to this page in order to describe my horrendous experience with AVA and in consequence the Allstar service. When going through the comments, I understand that the majority, if not all, of your customers experience the same problems even if the majority of your current customers understand the situation: lack of transparency, change of conditions without properly informing, not refunding even when confirmed and worst of all not being able to properly talk to anybody ...definitely NOT a showcase of how customer service and care should be ! It might be clear that low-cost definitely NOT means min. standard quality. These current customers, including myself, will think twice before becoming your future customer. CC. The Star
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I've tried with both Chrome and Firefox browsers - cases will not load in either. Guess I'll try IE now. Looks like they want customers to just 'give up and go away'! Poor service for sure.
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Guest We four families have booked the tickets. It is around one lac rupees altogether. The flight got cancelled and now it is becoming a problem to get the refund. We have been trying to get the refund since so many days but of no use. I have seen so many people posting their opinions and the problems faced by them. Despite knowing this can't we take any action against them. It would be good if some human being instead of a robot from airasia would respond to this and solve the problem.
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walau airasia u no buy insurance de meh don have money to refund us ah y my cases cannot load out deeeeeee
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update:- the credit account page shows up when i access their site from a non chrome browser. seems like its not working in chrome. by the way cancellation was done by them due to covid-19 and its very sad that i couldnt get a refund to my bank. Anyway im happy that they at least credited the amount as credit to my airasia account
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when i asked for a refund to my bank account they said they can only give credit to airasias credit account. it took a very long time to get hold of a live agent online.the chat robot decides whether to get you connected with a live agent or not. luckily it gave me a link.to chat with a real human. I quoted their website saying I'm eligible for a refund then they are telling me to check their updated terms which is saying only credit to account is available. What i learned here is that they can update their terms anytime and screw their own customer. Feeling helpless i asked them to credit to my account and now i received the email saying my account has been credited. Even though it says credited i have no way to confirm it because the website's credit account page isn't loading. It is really weird to not load only the credit account page while the rest of the website is working fine. i hope i will manage to load it today
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That AVA thing sure is not helping at all!! I wonder who had that idea to change the cs with a robot. Like, seriously??!! You can never make a human being to communicated with a robot! It's make me even more frustrated with this current situation!!
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I had a stop over flight (KL stop over) and they cancelled the flight when they decided to block the border. Even though you would be isolated to the transfers terminal, i thought ok, fair enough. So then i booked another flight direct between Bangkok and Australia, thinking no problem, it bypasses Malaysia. This was an expensive flight, which i was also informed had been cancelled. I was lucky to have funds to then buy another Thai Airways flight home and made it. But it seems the website was accepting flight bookings when they knew they would be cancelling flights, as i checked some time after all flights where cancelled, same routes, and after they called to advise. Anyone actually get a refund or credit yet? I have a feeling that that money is lost forever.
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Having same problem here, can't get case check to load. Guess I'll give them benefit of doubt that's it's very busy right now.
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Honestly it is almost impossible to get a refund. I guess air Asia do it on purpose to frustrate passengers so as not to request a refund. Dirty airline with dirty tactics. I think we should boycott air Asia and I really have no idea how they were chosen to be the best low cost carrier for 11 years. I guess there is something fishy. Anyway they should be labeled WORLD WORST AIRLINES CATEGORY 11 YEARS. Please try not to book Air Asia if you can. You live to regret. It is a fact.
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Hi I have the same problem. We have done more than 10 times chatting with AVA and repeating same question. once you have done it says time out. I think they purposely done this robot that they will get rid of you. the problem is to sue them difficult as we individual. the already have their law firms when you are buying the ticket it says terms and conditions applied. Actually we don't know the terms and conditions.
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Having the same issue as everyone else. My bookings won't load. My cases won't load. AVA useless. No live agents answer. Cases closed without reason. I hope AirAsia feels the pain of their lack of loyalty to their customers.
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Tavita : I to am sick of this robot.No phone number to call within Australia no option for an all out refund only a credit in miles to the value of the ticket paid to be credited towards future travel and toward your Big account.Air Asia had pulled all flights out of Perth until further notice. I want my airfare refunded back to the original credit card used.I may not even live use a ticket even if I wanted to in the future. Air asia is proving it has no sympathy towards it's customers re this worldwide pandemic.They are all about frustrating their customers to the max & money. Shame on you Air asia. I would'nt book with them if they were the last airline flying. Even my gold travel insurance policy wont refund me as the corona virus is not covered and I paid the most expencive policy there is.Not Happy😢 Same thing happen to me. I request refund for Australia flight and after a week, i check that my case was closed and no refund given. AVA the so called AI told me closed means got issue. I very clear every informations given were correct. I was forced to file again the refund. What the heck...
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I to am sick of this robot.No phone number to call within Australia no option for an all out refund only a credit in miles to the value of the ticket paid to be credited towards future travel and toward your Big account.Air Asia had pulled all flights out of Perth until further notice. I want my airfare refunded back to the original credit card used.I may not even live use a ticket even if I wanted to in the future. Air asia is proving it has no sympathy towards it's customers re this worldwide pandemic.They are all about frustrating their customers to the max & money. Shame on you Air asia. I would'nt book with them if they were the last airline flying. Even my gold travel insurance policy wont refund me as the corona virus is not covered and I paid the most expencive policy there is.Not Happy😢
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how can we file a legal complaint to the government regarding this airline industry? LETS HELP EACH OTHER lets all post this to social media FACEBOOK so that the air asia will hear us not that robot AVA.
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ava always says cannot create my case due to overwhelming requests. I think they are fooling us. theyre giving false hope for credit account. maybe all they want is to take the reschedule option in which we have no idea of when will this covid be gone
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Eddie : I received an email from Airasia and it adviced me to proceed with COVID-19 Voluntary Cancellations. I've followed the steps provided in the email to make the refund. However, i'm receiving this message after the submission. "Sorry, something went wrong". I took the option Talk to Allstar but it was not successful as the server was busy. "Appeared "Full Capacity - Try when it's green". I have tried to resubmit the request for 7 times but it was turned out the same. Hopefully Airasia could do something to resolve this issue. I am also receiving the same message again and again... what to do?
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Can ask my sister have ticket flight tomorrow march 23 2020, .flight air asia z2-550..10.05 Cebu to caticlan 11 .05.. Helen gastador punay...when the air asia plane have a schedule flight?
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Same thing for me having to try now for 4 days trying to request a refund your AVA system is a piece of work with all details correct. Your AVA system is a failure......
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Matthew : AirAsia have unilaterally cancelled my return flight. I am now stuck with one leg of a return flight with no success with AVA to cleanup their mess. Same thing for me, but after continuously trying with AVA and it's redirection to AllStar for about 6 days now ( i would have tried like over 100 times ) got through to someone who cancelled the other leg of my flight and put in request for a new date. Still waiting for that to process through and send me the new Itinerary
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I mistakenly had typo error with my email address. I have to request for a refund but in order to trace it I have to correct the email address first.
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I already send a request for refund booking due to COVID-19, My refund status in airasia is still in progress, our flight will be on 26- 20 of March. I still haven't received any updates yet, what will happen to my ticket and money? Also, i cannot find my flight booking. Anyone who will answer my inquiry/ problem ?
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AirAsia have unilaterally cancelled my return flight. I am now stuck with one leg of a return flight with no success with AVA to cleanup their mess.
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Nursyazwani Ab Wahab : i want make refund due to my cancellation flight today, 19 march. And i already chat with AVA and its keep said he details of email i entered did not match the records they have for my booking. but im 100% sure it is the email and the itinerary is in that email. i keep doing again and the result still the same. how am i get my refund if like happened ? Me too, how can I make refund on this case?
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Guest : have the same problem. not loading my bookings, impossible to refund canceled flight...... Try Firefox internet explorer. It worked for me. I was unable to load "my bookings" with Google Chrome.
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Guest : I have same problem with this, may I know how to solve this problem? Eddie : I received an email from Airasia and it adviced me to proceed with COVID-19 Voluntary Cancellations. I've followed the steps provided in the email to make the refund. However, i'm receiving this message after the submission. "Sorry, something went wrong". I took the option Talk to Allstar but it was not successful as the server was busy. "Appeared "Full Capacity - Try when it's green". I have tried to resubmit the request for 7 times but it was turned out the same. Hopefully Airasia could do something to resolve this issue. Try Firefox internet explorer. It worked for me.
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If you have problem with loading "my bookings", try Firefox internet explorer. It worked for me. I was unable to loading "my bookings" with Google Chrome.
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I have same problem with this, may I know how to solve this problem? Eddie : I received an email from Airasia and it adviced me to proceed with COVID-19 Voluntary Cancellations. I've followed the steps provided in the email to make the refund. However, i'm receiving this message after the submission. "Sorry, something went wrong". I took the option Talk to Allstar but it was not successful as the server was busy. "Appeared "Full Capacity - Try when it's green". I have tried to resubmit the request for 7 times but it was turned out the same. Hopefully Airasia could do something to resolve this issue.
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I received an email from Airasia and it adviced me to proceed with COVID-19 Voluntary Cancellations. I've followed the steps provided in the email to make the refund. However, i'm receiving this message after the submission. "Sorry, something went wrong". I took the option Talk to Allstar but it was not successful as the server was busy. "Appeared "Full Capacity - Try when it's green". I have tried to resubmit the request for 7 times but it was turned out the same. Hopefully Airasia could do something to resolve this issue.
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i want make refund due to my cancellation flight today, 19 march. And i already chat with AVA and its keep said he details of email i entered did not match the records they have for my booking. but im 100% sure it is the email and the itinerary is in that email. i keep doing again and the result still the same. how am i get my refund if like happened ?
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Dishonest regarding option for COVID-19 Voluntary Cancellations! From a frontline doctor currently in government sector. Gone through many steps till almost the end after attachment submission... but in the end pop up with message like this: Sorry, something went wrong. Tried option Talk to Allstar. Appeared "Full Capacity - Try when it's green". Many attempts repeated and same results/endings yielded. May conclude AirAsia as 'dishonest/untrustworthy' airline if no action taken.
Guest : I have a problem to request refund through ava, related to Covid-19. Anyone have same problem or information about that? SAME HERE
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Hi, I have tried to cancel my flight to Taiwan in April due to Covid-19 via AVA. However, it was unsuccessful due to " something went wrong". Please help to solve on this. Big member ID: 3650118241 Name: Moau Jian Toh Booking ID: I75Y6X Email: moaujian@gmail.com
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Guest : I have a problem to request refund through ava, related to Covid-19. Anyone have same problem or information about that? Same here, they don't seem to want to know. Uncontactable. Booked 14/03/2020 to fly on 16/03/2020. Travel restrictions came into place on 15/03/2020. I even checked in & was waiting to board when they told me I could not travel. Asked to change destination but travel restrictions in Malaysia prevented that. Was then told it was my bad luck and no refund would be given. Doubt I'll be using them again.
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I have a problem to request refund through ava, related to Covid-19. Anyone have same problem or information about that?
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Guest : Hi,i have tried multiple times to access mu bookings on air asia without success. Any tips?I also tried so many times in.AVA.. and am.trying to seek refund .. but after entering the booking number, name , DoB, email etc... it says the information.is not valid...I tried it several times at least 20 times..finally gave up......I am.going to walk to the airport office at the airline desk tomorrow... ridiculous company
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Guest : Anyone has problems retrieving your booking from the My Bookings?[/ Indeed doesn't seem to accept changes
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Does anyone know if AirAsia is still offering the dedicated immigration lane (XPRESS TRACK) to premium flex passengers at KLIA2? I note that all fast track services have been suspended at KLIA....
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Guest : Airasia has worst customer service. When im creating a case for voluntary flight cancellation, they are just closing the case. My flight is eligible for rebooking according to the guidelines they issued regarding COVID affected flights Guest : Hello Everybody, Pls help. How do I speak to AA customer service? Every channel is no longer available, only AVA but our delicate problem is hard to use keywords to explain. There is no way you can speak to a live agent using their contact number it will still direct you to use their useless AVA thing. I tried their sattelite offices as well but all busy
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Following the lockdown, we haven't receive any feedback from air asia for our domestic flight on the 15th. Our flight is still showing active instead of cancelled so I cannot process a refund online. I called their hotline but no way to speak to a live person. Such a * of time, effort and load since am calling long distance.
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Guest : Airasia has worst customer service. When im creating a case for voluntary flight cancellation, they are just closing the case. My flight is eligible for rebooking according to the guidelines they issued regarding COVID affected flights
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HI, I am writing this because your employees broke my bag on the flight AK5228 yesterday. It was the first time I used your compagny and I am very disappointed. Non only my second flight had two hours delay wich cause that I arrived at midnight in Kuching but my bag was also ripped. I just want to say that I paid a lot just to get my backpack on this flight. I don’t understand that something like that can occurred when you pay almost as much as the flight just for a luggage. Now I have to manage to buy new stuff while on vacation. I traveled a lot and this never occurred. I hope you’ll do something about it. Thank you Roxanne paulhus
Airasia has worst customer service. When im creating a case for voluntary flight cancellation, they are just closing the case. My flight is eligible for rebooking according to the guidelines they issued regarding COVID affected flights
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Booked a flight using my credit card, it was confirmed and I even received my itinerary. However, I wonder why they didn't ask my otp and didn't even receive any text message. Is this safe??
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My flight has disappeared from my bookings and I can’t get any answers from AVA. It keeps telling me that we boarded our flight, but the flight isn’t until April. Then it said we didn’t pay for our flight, but we have a credit card statement that says otherwise.
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Hello Everybody, Pls help. How do I speak to AA customer service? Every channel is no longer available, only AVA but our delicate problem is hard to use keywords to explain.
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