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18 January 2020 09:01:00 StewartGor

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18 January 2020 01:01:00 Guest

Payment page is not opening at all

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18 January 2020 09:01:00 Gulakov

They didnt let me to my flight how should i refund it ?

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17 January 2020 11:01:00 Guest

Guest : I 'm having the same issue, I try to book a flight and it shows got promo 38% so the price become 144.. but when i click continue.. the price getting higher up to 289.. anyone have the same issue with me? same here

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17 January 2020 12:01:00 Melvintog

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15 January 2020 03:01:00 Guest

I am unable to pay outstanding balance? I get taken back to the homepage when I click pay

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15 January 2020 12:01:00 suresh

Is the website having problems? I am unable to book a ticket since yesterday. It does not go upto the payment page at all.After add no further progress is possible

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15 January 2020 07:01:00 Guest

Im unable to get to my booking. Im wanting to add baggage but my booking isnt loading

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15 January 2020 05:01:00 Melinda Esteban

i made a booking Hanoi to Bkk and Bkk to Mnl... but i dont have credit card. any branch that i can pay? thanks!

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15 January 2020 04:01:00 Guest

Unable to open my bookings. Couple days before, when it still worked, I realised that system was showing my guest detail for upcoming flights as "male" (which I could not change) and that my account detail had suddenly changed from the correct and initial female to male. Could change the account detail back to female, but booking still showed me as male.

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15 January 2020 04:01:00 Guest

unable to make booking, errors appeared. When shown flight schedule after awhile shown no flight for the day.

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14 January 2020 07:01:00 Guest

l am trying to add baggage weight but cant get into airasia,how am i meant to do before my flight

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14 January 2020 04:01:00 Guest

I'm not able to add bagage

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14 January 2020 04:01:00 Guest

I'm not able to manage bookongs

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14 January 2020 08:01:00 Afiq hamid

(It looks like youre facing issues with your guest details. Check in at the airport and well assist you.) X i cant check in what should i do, i should check in at airport?

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14 January 2020 07:01:00 Guest

Actually the travel document is your passport, and visa on arrival is you just have to fill in simple form on arrival but you have to keep it till you go back. Thats it. Guest : Hello, im a Srilankan passport holder and want to travel to Laos for 5 days to visit my bf and on loas gov website and other related website, it says im eligible for << visa on arrival.>> but when i booked an flight ticket through AirAsia and my flight was today and they asked me to go to the service counter they said i am required travel document? but on Laos travel or any other online website it did not mention that... so im confused whether srilankan passport holder do have visa on arrival or not? and if they have visa on arrival how can Air aisa request for travel document which i had no idea about. and i have missed my flight due to it.. so much time and money * .. Will Air Aisa refund me the money? here is not my fault as it says we srilankan as Visa on Arrival as i followed the passport index and government and did my research on it. please advice me regarding this information....

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13 January 2020 05:01:00 Afiq hamid

i had problem while im check in, it showing your have facing issues with your details, how do i re-do it again pls help

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12 January 2020 07:01:00 Guest

I had this problem with errors 2 months ago called without resolve used another airline . I get an error at the travel protection page , clear cache,start again then error price has changed ,,,start over .

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11 January 2020 08:01:00 Guest

Guest : Lys : Please help me. I cant pay my booking. It is said: The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application . Status " : " error " Yes I get the same error here today 11.01.2020 18:00 I get the error: The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application

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11 January 2020 08:01:00 Guest

Lys : Please help me. I cant pay my booking. It is said: The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application . Status " : " error " Yes I get the same error here today 11.01.2020 18:00

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11 January 2020 05:01:00 Guest

Did someone call Airasia and check?

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11 January 2020 05:01:00 Iz

Same issue, any solution?

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10 January 2020 08:01:00 Jennifer Gampell

review message

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10 January 2020 07:01:00 Guest

Yes same issue here

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10 January 2020 05:01:00 Guest

I 'm having the same issue, I try to book a flight and it shows got promo 38% so the price become 144.. but when i click continue.. the price getting higher up to 289.. anyone have the same issue with me?

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10 January 2020 04:01:00 Guest

Im having the same issue. The price of my flight ticket increased by rm100 even if they said its at discounted price

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10 January 2020 08:01:00 Guest

I try to book a flight and it shows got promo 30% so the price become 272.. but when i click continue.. the price getting higher up to 100 addition.. anyone have the same issue with me?

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07 January 2020 06:01:00 Guest

Guest : Guest : Guest : I cant see my QR after check in when using airasia mobile apps. Please help Have you figured out how to solve this problem? Because I am facing his problem now and my flight is tomorrow :( Can i know, can you print the boarding pass? If yes, how do you manage it. Because i face the same problem same here!!

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04 January 2020 06:01:00 Guest

Hello, im a Srilankan passport holder and want to travel to Laos for 5 days to visit my bf and on loas gov website and other related website, it says im eligible for << visa on arrival.>> but when i booked an flight ticket through AirAsia and my flight was today and they asked me to go to the service counter they said i am required travel document? but on Laos travel or any other online website it did not mention that... so im confused whether srilankan passport holder do have visa on arrival or not? and if they have visa on arrival how can Air aisa request for travel document which i had no idea about. and i have missed my flight due to it.. so much time and money * .. Will Air Aisa refund me the money? here is not my fault as it says we srilankan as Visa on Arrival as i followed the passport index and government and did my research on it. please advice me regarding this information....

AirAsia  AirAsia 
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03 January 2020 03:01:00 Guest

Guest : This is the worst Airline I have ever used in 35 years of global travel. There is no customer service at all. Just a stupid avatar which makes any issue worse. Every aspect of the IT and booking system and confirmation is flawed and designed by someone whi clearly never has to succer to use it themselves. This is exactly right. Their app is buggy as heck, and it has never allowed me to online check in via the app, it forces me to use a browser to check in via the web site and even then its hit or miss if it will work. Also, there refund policy on canceled flights is basically, they dont. Had a flight rescheduled by air Asia that made my connecting flight impossible (also via air Asia arline). The automated system allowed me to refund the rescheduled flight but not the connection since the automated system didnt detect a change to the flight that was air Asias fault. No common sense or intuition since its just a go / no-go command line. To boot the refund I did get was air Asia credit only, not a refund to my card and that credit has a 90 day expiration date... Total trash in every way.

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01 January 2020 08:01:00 Guest

This is the worst Airline I have ever used in 35 years of global travel. There is no customer service at all. Just a stupid avatar which makes any issue worse. Every aspect of the IT and booking system and confirmation is flawed and designed by someone whi clearly never has to succer to use it themselves.

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30 December 2019 03:12:00 Shirdi Local Tour Packages

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28 December 2019 12:12:00 Guest

Guest : Guest : I cant see my QR after check in when using airasia mobile apps. Please help Have you figured out how to solve this problem? Because I am facing his problem now and my flight is tomorrow :( Can i know, can you print the boarding pass? If yes, how do you manage it. Because i face the same problem

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27 December 2019 07:12:00 Guest

Guest : I cant see my QR after check in when using airasia mobile apps. Please help Have you figured out how to solve this problem? Because I am facing his problem now and my flight is tomorrow :(

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27 December 2019 10:12:00 Guest

I cannot do online purchase of air asia ticket for demestic and international flight on 26 & 27 December 2019

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26 December 2019 06:12:00 SH NG

air asia page doesnt load

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26 December 2019 04:12:00 Guest

Guest : I CANT CONTINUE TO PURCHASE MY TICKETS TO KK...KEEP ON ASKING TO SELECT FOOD...I HAVE TRIED 5 TIMES ME TOO. FACING SAME PROBLEM TODAY EVENT I CLEARED HISTORY. HAIZZZ

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26 December 2019 11:12:00 Guest

 It looks like youre facing issues with your guest details. Check in at t

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26 December 2019 04:12:00 NYAP POW CHU

Hello. I have booked a ticket from Air Asia. but unfortunately, i wrongly key in my email address and i forgot my booking number. I have checked in but i cant print my tickets. Please advise me a.s.a.p due my flight is on 29/12/2019 from BKI to TWU. Thank you.

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25 December 2019 12:12:00 Guest

I CANT CONTINUE TO PURCHASE MY TICKETS TO KK...KEEP ON ASKING TO SELECT FOOD...I HAVE TRIED 5 TIMES

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24 December 2019 04:12:00 Guest

webcheckin not working...................... "session expired start over" all the time.

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24 December 2019 09:12:00 Guest

I cant see my QR after check in when using airasia mobile apps. Please help

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24 December 2019 04:12:00 Jec

I had done webcheckin but didnot print boarding pass thinking that I can reprint them at the airport. Apparently when I arrived at the airport, I can't print the boarding pass. turns out that I was not checked in and the checkin counter was already closed. sucks. I missed my flight. kindly fix your website. *

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23 December 2019 12:12:00 Raj

Can not view the voucher link purchased in any browser under windows apple and android

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23 December 2019 12:12:00 Kellyn

It looks like youre facing issues with your guest details. Check in at the airport and well assist you. Can anyone assist me on this please?

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23 December 2019 12:12:00 Guest

Guest : It looks like youre facing issues with your guest details. Check in at the airport and well assist you. i also have this problem, how to solve it?

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21 December 2019 02:12:00 Guest

Guest : They have the most F U P online booking and customer service. Cant even log in to my bookings to buy extra luggage i have the same problem but i just need to change my flight date and they kept on downloading a document

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21 December 2019 10:12:00 Guest

They have the most F U P online booking and customer service. Cant even log in to my bookings to buy extra luggage

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19 December 2019 03:12:00 Guest

The online check in is hanging for 25 mins and still hanging. I can see the boarding pass but it keep loading..

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18 December 2019 09:12:00 Guest

I've been trying to do webcheck since 8PM, and it's not working ?

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18 December 2019 09:12:00 Guest

Web-checkin no working ?

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18 December 2019 11:12:00 Shontelle

How do you change names on a ticket? Have been trying to get help for a week now and have got nowhere!

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17 December 2019 12:12:00 Guest

I earned 5000 AirAsia points booking through easyrentcars.com. www.easyrentcars.com/partners/airasia?ut...

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14 December 2019 04:12:00 Guest

I change my booking flight on 13 Dec 2019. When it came to the screen to ask me to PAY, I rechecked my itinerary which is incorrect. Hence I need to re-amend it but the screen just stay at the PAY screen for 2 days now. No way I can exit from the screen or refresh it. Call the support and given the usual * solution (reboot -as though we did not know). Nightmare with AA booking system.

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13 December 2019 04:12:00 Guest

Air Asia webpage is always not available

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12 December 2019 04:12:00 Lih Jih

Booking number: Z85U7E. Seat number is not given after mobile check in.

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12 December 2019 06:12:00 Guest

Guest : At the end of the booking I get this message over and over again: "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } same problem encountered since yesterday after indicating card details but payment cannot proceed due to error being prompted. NEED IMMEDIATE ASSISTANCE ON THIS. Thank you

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11 December 2019 07:12:00 Guest

Guest : Guest : It looks like youre facing issues with your guest details. Check in at the airport and well assist you.having the same issue here, how did you solve it? Guest : Guest : It looks like youre facing issues with your guest details. Check in at the airport and well assist you.having the same issue here, how did you solve it? I want to know to

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11 December 2019 06:12:00 Guest

Guest : It looks like youre facing issues with your guest details. Check in at the airport and well assist you.having the same issue here, how did you solve it?

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11 December 2019 06:12:00 Guest

It looks like youre facing issues with your guest details. Check in at the airport and well assist you.

AirAsia 
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11 December 2019 06:12:00 Guest

I need some help/advice. I want to book a flight from Osaka to Manila in April 2020. Air Asia shows flights only until March 2020 for this route. I searched other Air Asia routes from Osaka (e.g. to Taipei) and there is availability throughout the year. I contacted the airline and they told me to "check periodically until the April flights to be published". I don't know whether they will stop flying this route from April 2020 or they will continue to sell flights later on. So, I don't know what to do. Should I wait or should I go for another option?

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11 December 2019 11:12:00 Guest

At the end of the booking I get this message over and over again: "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" }

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10 December 2019 10:12:00 Marilou Lacoste

Been trying so many times for BIG Membership ID..but always not working...I want to know why it keeps telling SORRY THERE WAS AN ERROR OR DELAY WHILE ACTIVATING YOUR ACCOUNT. PLEASE TRY AGAIN LATER OR CONTACT CUSTOMER SUPPORT TO REACTIVATE YOUR ACCOUNT

AirAsia 
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09 December 2019 05:12:00 Lys

Please help me. I cant pay my booking. It is said: The server encountered an internal error and was unable to complete your request . Either the server is overloaded or there is an error in the application . Status " : " error "

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09 December 2019 03:12:00 Gift Ann Bernaldez

Why cant i tap the continue button after filling the guest details. How can i proceed to payment

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06 December 2019 06:12:00 Jennifer Dela Cruz

i already changed the date of my rebooking, but error in payment thats why i cannot make payment

AirAsia  AirAsia 
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03 December 2019 02:12:00 Manuel Panoy Jr.

We just both a flight for my mom, Normita M. Panoy. My concern is the Doctor didn't allow her to travel by plane. i want to ask that if you can allow me use her flight? i can present a medical certificate, signed by her doctor..

AirAsia 
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03 December 2019 01:12:00 MaN

i made payment via creditcard and it wasnt confirmed,if it was bitcoin payment i had issues with i would have hired OWENBARRETH on GMX dot COM, to help me recover all my lost funds and stolen bitcoin.

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28 November 2019 04:11:00 Guest

Click and Slide doesnt work!!!! Price on app and browser is different too

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27 November 2019 08:11:00 Guest

As per so many other complaints about Air Asia trying to make a booking or pay or even just get the webpage to load. I will share my experience from today. After numerous attempts using google via internet explorer i tried to phone the contact center in Thailand. The number listed no longer connects, so i decided to call India (whose number is still answered). I was asked which browsers i was using, i told him, he then suggested i use Firefox. I then tried numerous times using Firefox and the same message. Hmmmm Unable to connect. Blah Blah Blah. So its kind of really hard to book a flight with Air Asia. Still cant do it by phone, app or webpage. same problem ?

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23 November 2019 06:11:00 T Rav

As per so many other complaints about Air Asia trying to make a booking or pay or even just get the webpage to load. I will share my experience from today. After numerous attempts using google via internet explorer i tried to phone the contact center in Thailand. The number listed no longer connects, so i decided to call India (whose number is still answered). I was asked which browsers i was using, i told him, he then suggested i use Firefox. I then tried numerous times using Firefox and the same message. Hmmmm Unable to connect. Blah Blah Blah. So its kind of really hard to book a flight with Air Asia. Still cant do it by phone, app or webpage.

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22 November 2019 07:11:00 Guest

It looks like youre facing issues with your guest details. Check in at the airport and well assist you. Why i cannot check in for customer

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20 November 2019 12:11:00 Tan Zhan Hong

A40620974

AirAsia 
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19 November 2019 05:11:00 Guest

it has one of the worst customer service ever , the web doesnt work, the app doesnt work, the Bot doesnt help, the people on twitter dont answer , they dont have a telephone number ..its a joke of airline ...a joke ..

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19 November 2019 03:11:00 Guest

Tried booking with Airasia for 2 weeks and had many failures using Safari,edge, explorer,google and the aa app on my phone and iPad, I would get to the pay and error message repeatedly came up, tried on google chrome through the aa website but this time I did not select the big points and finally it worked, not sure if coincidence but finally success, very very very frustrating 2 weeks. You cannot talk to anybody at aa and the Ava chat is * , aa get some humans to talk to with their issues

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19 November 2019 11:11:00 Guest

Couldnt get past the Guest details. Dont think I have ever managed to book through the website. Only way to make booking and pay, is to download there app to your phone and do it on that.

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19 November 2019 07:11:00 Guest

Anyone know why after booking details cannot go next and the error message says: "Our fares may have changed, refresh your search to see our latest fares and availability". I kept try refresh again and again fill up all the detail also selections since last week till today still can't get thru!

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19 November 2019 04:11:00 Umesh

Payment did not go through on App. Lost my big points at same time and not returned back to me. No booking confirmation however it appears the seats I selected are still showing as taken? Not sure what to do. Wait or try and rebook again on website rather than App.

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19 November 2019 04:11:00 Gail

Same problem. Can not pay for booking but deducted my big points for part payment and not returned them. Will try another airline. Shame I have used this airline since its inception. No way if contacting airline that works.

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18 November 2019 09:11:00 LILY TEE

Please advise issue for below :- It looks like youre facing issues with your guest details. Check in at the airport and well assist you.

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17 November 2019 07:11:00 Guest

Guest : Good luck with AirAsia support, there is none Guest : Successfully make payment from bank side but airasia showed payment still needed and booking is not confirmed. Anyone has similar problem? And the resolution besides spamming airasia support?

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16 November 2019 03:11:00 Guest

Good luck with AirAsia support, there is none Guest : Successfully make payment from bank side but airasia showed payment still needed and booking is not confirmed. Anyone has similar problem? And the resolution besides spamming airasia support?

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