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18 September 2021 11:09:00 Guest

Guest : AGREE TO THIS! Customers need to step up against them! Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..[/QOU

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18 September 2021 04:09:00 Tan Gaik Fan

I would like to redunds credit account to my bank account,because due to covid-19 we can't flight to other country.my credit account will exipiry soon ,pls understand & kindly refunds for me,thanks.

AirAsia 
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18 September 2021 01:09:00 aficuvicireha

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16 September 2021 06:09:00 Guest

AGREE TO THIS! Customers need to step up against them! Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..[/QOU

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15 September 2021 10:09:00 Lonaki

Does anyone of you know a email or phone contact of Air Asia customer service? After 2 years, I receive a refund but into 'AirAsia Credit Account' instead of my bank account. I want to receive my money back but right now I just spoke to 'AVA'. Might you help me please? Thansk in advance

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12 September 2021 04:09:00 Nita

I want to use my credit account but temporary unavailable?

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10 September 2021 02:09:00 Guest

Hi, how to troubleshoot "session has expired" on Airasia Website?

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10 September 2021 07:09:00 Syaifudin Zuhri

AirAsia cancelled my flights from Bangkok to Jakarta. In stead of my request to transfer the refund to my bank account, AirAsia insisted to keep the refund as credit account. I emailed AirAsia requesting to send the refund to my bank account, but finding no response.

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10 September 2021 12:09:00 Guest

Its been almost 2 years now we still dont get ourbrefund. CGarcia : Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..

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09 September 2021 08:09:00 AirAsia Phone Number 1-888-589-1015

My credit account balance is missing from my large AirAsia membership account. Later I found out that my people suffered from the same problem. It is a kind of open money theft. All together filing a court case on the same issue. If there are any government PROs, go big as it is a million dollar AirAsia scam.

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05 September 2021 07:09:00 Guest

I understand the AirAsia X unlimited pass has been extended to 30th June 2021. However, Malaysia is under total lock down until now, how can we travel to other countries? Is there any plan to extend the duration? I understand the possibilities of refund won't be happening. I just requesting for extension.

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05 September 2021 11:09:00 Guest

i agree.. the money that was refunded thru credit acct, can be use to other needs if they refunded it with cash.. so im seeing it that we need to book a flight with them so our money wont be wasted..

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05 September 2021 11:09:00 CGarcia

Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..

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05 September 2021 05:09:00 Guest

How can I use my credit account? It does not appear on the payment section

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04 September 2021 02:09:00 Guest

Guest : How do I check for expiry date for my credit account balance? They only show the amount in the air asia app but not the expiry date now Earlier they are not showing this. But now it's visible you've to login to AirAsia.com. Credit Account is visible now.

AirAsia 
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03 September 2021 04:09:00 Guest

i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..

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30 August 2021 08:08:00 Guest

how can i convert my credit account into cash?

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26 August 2021 07:08:00 Guest

How do I check for expiry date for my credit account balance? They only show the amount in the air asia app but not the expiry date now

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26 August 2021 07:08:00 Guest

Can be used to buy ticket for others also Guest mark : Hi. I booked a flight using my big member account for a friend (im nit included on the flight). However, the flight has been cancelled and was converted to a credit account then was put to my big member account. Can I use the credit account to book my own flight or can it only be used for the passengers of the original flight?

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25 August 2021 04:08:00 Guest

Guest : Nazrie Syimah : Can I transfer my money from credit account to bank account?me too! Its so hard to get them to refund I just received my refund to my credit account today after 1yr and 5months. I wish i could transfer the money to my bank account too

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15 August 2021 05:08:00 Guest

ZM : Airasia seems like they do not have plans of processing any refunds. I have received two emails from them stating that my refund is validated/approved. Until now, I still haven't gotten my cash refund even after providing them my bank details when they requested. So, what I do is, I send them email reminders everyday and cc MAVCOM. Hopefully, one day, they will get tired of getting same reminders and to just give back the money.they never returned your money bro.. airasia customer care service so rude

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13 August 2021 05:08:00 Guest

Thanks for the info. So basically the credit balance is kinda useless except to use for flight provided the borders start opening up 😅 Guest : Guest : Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app? I've tried this and was informed that I should have booking flight details. So, we can't. Guest : Guest : Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app? I've tried this and was informed that I should have booking flight details. So, we can't.

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11 August 2021 09:08:00 Guest

Guest : Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app? I've tried this and was informed that I should have booking flight details. So, we can't.

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03 August 2021 08:08:00 ZM

Airasia seems like they do not have plans of processing any refunds. I have received two emails from them stating that my refund is validated/approved. Until now, I still haven't gotten my cash refund even after providing them my bank details when they requested. So, what I do is, I send them email reminders everyday and cc MAVCOM. Hopefully, one day, they will get tired of getting same reminders and to just give back the money.

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01 August 2021 09:08:00 Guest

Nazrie Syimah : Can I transfer my money from credit account to bank account?me too! Its so hard to get them to refund

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30 July 2021 05:07:00 Guest alice

Does anyone if I can use the airasia credit balance to buy groceries and food(no flight) on their app?

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29 July 2021 04:07:00 Guest

Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app?

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29 July 2021 04:07:00 Guest mark

Hi. I booked a flight using my big member account for a friend (im nit included on the flight). However, the flight has been cancelled and was converted to a credit account then was put to my big member account. Can I use the credit account to book my own flight or can it only be used for the passengers of the original flight?

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29 July 2021 03:07:00 Saurabh Bhoyar

I was given a credit amount balance due to a canceled flight but it's a total fraud as I am unable to either check or use it. Please resolve the matter immediately or I will raise the issue to a higher authority.

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29 July 2021 02:07:00 Nazrie Syimah

Can I transfer my money from credit account to bank account?

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28 July 2021 01:07:00 Guest

if my BIG member account did not link into any credit, where does airasia refund my previous cancelled flight through credit account

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28 July 2021 09:07:00 Guest

Where to check the validity period?

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27 July 2021 06:07:00 Guest

Can I transfer my money from credit account to bank account?

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25 July 2021 05:07:00 Andy Wong

Hi all, I logged into AA and under My Account, I'm not able to find my Credit Account. Any idea?

AirAsia 
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23 July 2021 08:07:00 Guest

My credit account is 0 but i did not use it. What's wrong.?

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23 July 2021 02:07:00 Guest

I have the same problem with my credit account. There is no option to use the credit account. Whats the use of crediting if we cant use it Guest : The credit account balance is not reflected when I login to my account. However the annoying AVA shows there is balance. But when i try to book a domestic flight, there is no payment option to use my credit balance. Knowing that there are so many people facing the same issue and yet Air Asia does nothing to resolve them is just frustrating. Wish there was a straight forward way of getting my hard earned money back. P.S: Never booking a flight again with Air Asia! Ever!

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23 July 2021 12:07:00 Guest

Guest : Charies : Hello! My credit account is not appearing in my account. Same for me

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23 July 2021 12:07:00 Ng Trek Lim

My credit account is not appearing in my BIG Rewards. Please kindly assist.

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23 July 2021 11:07:00 Guest

Tay Keng Quee : My AirAsia RM499 unlimited travel pass expires on 30th June 2021. The recent announcement that all credit accounts will be automatically extended to 3 years, is it applicable to my AirAsia RM499 unlimited travel pass?

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23 July 2021 11:07:00 Tay Keng Quee

My AirAsia RM499 unlimited travel pass expires on 30th June 2021. The recent announcement that all credit accounts will be automatically extended to 3 years, is it applicable to my AirAsia RM499 unlimited travel pass?

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22 July 2021 11:07:00 Guest

Air asia cash out credit

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21 July 2021 11:07:00 Guest

Charies : Hello! My credit account is not appearing in my account. Same for me

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18 July 2021 01:07:00 Claire E

Flights cancelled by AirAsia due to pandemic, opted for refund. That was July 2020. Contacted them numerous times once navigating through the CHATBOT and service on WhatsApp. The Allstars lie and promise and claim they will escalate or expedite your claim, which are just words theyve been told to use. I provided my bank/card details and they said they would refund me within 8 - 12 weeksthat came and went. Then they lied and said I hadnt provided the swift code, so I sent a screenshot to disprove their claim. The words expedite and escalate came up again one Allstar called me dear which just added insult to injury and proved that their staff are just so undertrained and incompetent but theyre only the tip of the iceberg when it comes to this shoddy airline. Theres only one other company in the world who I have encountered that are as useless and as crooked and that is Etisalat in the UAE. They make my blood boil. Airasia are number two. The worst crooks you could ever deal with. Still waiting for my refund. I used a debit card not a credit card and this was my downfall but I will use my bank to try to investigate.

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16 July 2021 03:07:00 Guest

Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. I got the same email and it is just a stalling technique to make you think they will actually refund you, mine has never arrived and they refuse to provide proof of payment being made by them so my bank can trace

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14 July 2021 01:07:00 Kit

skye : its already 1 year but the refund where not yet reflected back to my credit card? and upon checking my account the ongoing follow up is closed already? how come? please I need my refund, its was not mine.. :( I also have the same issue i have 3 refunds and all of them are closed yet i havent received any amount yet!

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14 July 2021 07:07:00 Guest

The credit account balance is not reflected when I login to my account. However the annoying AVA shows there is balance. But when i try to book a domestic flight, there is no payment option to use my credit balance. Knowing that there are so many people facing the same issue and yet Air Asia does nothing to resolve them is just frustrating. Wish there was a straight forward way of getting my hard earned money back. P.S: Never booking a flight again with Air Asia! Ever!

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14 July 2021 04:07:00 Guest

Charies : Hello! My credit account is not appearing in my account. mine too. what can we do about it?

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13 July 2021 02:07:00 Guest

I would like to ask for my itenarary because payment has been deducted but failed to sent the booking flight

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13 July 2021 10:07:00 YUVI

my credit account is deducted from when I check last year. Stealing from people in the time of pandemic, this is wrong AIR ASIA

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12 July 2021 08:07:00 Charies

Hello! My credit account is not appearing in my account.

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12 July 2021 05:07:00 Guest

I cant find credit payment option for my flight booking. I have 40k in my credit account but still cant use it. Help

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09 July 2021 06:07:00 Guestken

What happen to rm499 unlimited pass? Now.. Can refund?

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08 July 2021 12:07:00 Guest

I requested for a travel fund last year as a refund, I got the right amount of credits after 3 weeks. Its been a year since then but now checking my credits got deducted! I didnt book any flights since Covid. Worst thing is there's no way to call them or talk to them via phone. Just the stupid chat bot! I also asked a travel fund as a refund in Cebupac but didnt have any issues. I also got it after 3days.

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07 July 2021 11:07:00 Guest

Guest : The issue I have with them is that I cannot use the Credits! Really frustrating. Last year my flight got chanceled by AirAsia X and I get credits instead of a refund. I now want to book another flight with A X so I can use the credit account. I have read the manual and followed it step by step. With the very last step, the payment, there should be an option to use the credit account. But there isn't. Is anyone familiar with this issue and has succeeded in using their credit account? Now I noticed something strange though. I open the website - www.airasia.com/en/gb - where I am logged in and my credits are visible. When I search for a flight another website opens - flybeyond.airasia.com/en/ - where I am not logged in and where I cannot log in with my airasia credentials. I have used the exact same login details, but no account according to the website. So I made another account and opened a complete new account with my current emailadres. I come to the conclusion that those are two different websites. The account with my credits are not recognized on the flybeyond.airasia.com/en/ website where all flights are listed. I am really stick here. Really strange. Me too. I have just tried booking a flight to Australia using the so-called credit account with the steps suggested on their website. However, there is no payment option with credit account. very frustrating and now the credit is stuck in the account.

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05 July 2021 09:07:00 big bob

Mark chambers : I have a certain amount of credits due to cancelled flights due to coved. Can I use flight credits to book hotels ? did you find out if we can use credit to book hotels?

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04 July 2021 03:07:00 Guest Apeetha Arunagiri

AirAsia cancelled a 2020 flight to India on which I was booked, had paid. FOURTEEN TIMES I have requested a refund. They claimed it was possible within two yeathe first request. However they just kept me hanging on for more than a year. Now they put up a tremendously complicated series of demands - it was so long ago that I cant remember details anymore. I strongly commend every cognitively competent person to avoid AirAsia like the plague.

AirAsia 
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04 July 2021 03:07:00 Guest

Mike : Guest : Guest : Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyones time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes I received this email too. I'm not sure. Now they are asking for photo ID. Yes, after I was told my refund has been approved and it shows that on my account nothing happens. About 8 months later and many phone calls I get an email saying it was escalated and they want my bank details. They already had my details so I am not sure why they were asking for them again. However, I sent it to them but no response. It is all a big scam for wasting time not to pay you back.

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02 July 2021 07:07:00 Guest

i cant complete my booking,its just stuck when i need to continue the payment.it said 'expired session' n give 'refresh button'.n we need to rebook again.

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25 June 2021 01:06:00 Guest

Neva : Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is. Have you fixed that issue?

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25 June 2021 01:06:00 Guest

Guest : my airasia credit is showing when i login. i tried to use it to buy a domestic flight but its not showing any option to pay with the credit amount. Yes! I have the exact same problem! Have you found a solution?

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25 June 2021 01:06:00 Guest

The issue I have with them is that I cannot use the Credits! Really frustrating. Last year my flight got chanceled by AirAsia X and I get credits instead of a refund. I now want to book another flight with A X so I can use the credit account. I have read the manual and followed it step by step. With the very last step, the payment, there should be an option to use the credit account. But there isn't. Is anyone familiar with this issue and has succeeded in using their credit account? Now I noticed something strange though. I open the website - www.airasia.com/en/gb - where I am logged in and my credits are visible. When I search for a flight another website opens - flybeyond.airasia.com/en/ - where I am not logged in and where I cannot log in with my airasia credentials. I have used the exact same login details, but no account according to the website. So I made another account and opened a complete new account with my current emailadres. I come to the conclusion that those are two different websites. The account with my credits are not recognized on the flybeyond.airasia.com/en/ website where all flights are listed. I am really stick here. Really strange.

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24 June 2021 02:06:00 Guest

I received a very unsatisfactory response to the queries pertaining to the unlimited pass RM499 which AirAsia state that they will not be extending the expiry date of 30th June 2021. Below is the * statement from AirAsia. " credits may be reinstated for future bookings with AAX at its discretion" I believe most of us " the creditors" are looking forward to have our credits reinstated for future bookings with exactly the same conditions as stated when we first purchase them and will not be expecting a "refund"....however we are extremely disappointed that Air Asia is using the statement " credits may be reinstated" which not only sounded like a scam from a big corporation like yours whom we Malaysians has been supporting throughout the last 2 decades......but it looks like we are all taken for a ride and made into " fools". " credits may be reinstated for future bookings with AAX at its discretion" We will not be made into ' fools " and will not be taking it lying down if our credits are not reinstated.....because we are very confident Air Asia will rebound in due course. We were the ones who supported AirAsia when it first launched and will continue to do so. It will be a gross injustice and a betrayal if we the common folks are being cheated. We will not be accepting this lying down and will be taking relevant actions.

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23 June 2021 12:06:00 Guest

My credit account was gone without me using it

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21 June 2021 03:06:00 Guest

I got a email that the flight has been cancelled, but I cannot move my flight/credit it to my account

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19 June 2021 05:06:00 Guest

Guest : Air Asia have credited my refund last year and now next year it will be 2years and gonna expire, and by that time I guess PANDEMIC still exist and there will be problem still about travelling, what should I do with my credited account money?! Can I make an arrangement with AirAsia to transfer my credit account money to my bank account instead before it expire?!

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19 June 2021 05:06:00 Guest

Shanice Naol : Can i get back the money in my credit account before it expire?

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19 June 2021 05:06:00 Shanice Naol

Can i get back the money in my credit account before it expire?

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17 June 2021 04:06:00 Mike

Guest : Guest : Same email and they have done nothing. Sent my details in January 2021 for a flight cancelled July 2020. They are crooks. Chatting to an all star is a * of anyones time. They told me I had details missing from my bank which was an absolute lie. They are being told to delay the customer. They are crooks. Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes I received this email too. I'm not sure. Now they are asking for photo ID. Yes, after I was told my refund has been approved and it shows that on my account nothing happens. About 8 months later and many phone calls I get an email saying it was escalated and they want my bank details. They already had my details so I am not sure why they were asking for them again. However, I sent it to them but no response. It is all a big scam for wasting time not to pay you back.

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16 June 2021 07:06:00 Guest

Air Asia have credited my refund last year and now next year it will be 2years and gonna expire, and by that time I guess PANDEMIC still exist and there will be problem still about travelling, what should I do with my credited account money?! Can I make an arrangement with AirAsia to transfer my credit account money to my bank account instead before it expire?!

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15 June 2021 06:06:00 Guest 1

Guest : my airasia credit is showing when i login. i tried to use it to buy a domestic flight but its not showing any option to pay with the credit amount. The same is happening to me

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14 June 2021 08:06:00 Guest

Can we cash refund our AA Credit Account? No plan at all to fly for this couple of years

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14 June 2021 03:06:00 Guest

Guest : Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks. Yes, I got the same email and they didn't refund anything after more than a year

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13 June 2021 09:06:00 Jitendra Khatri

Hi, I'm from India and have the same issue with you guys regarding with the refund. It's already over a year but I still haven't received the refund from Airasia on my cancelled flights due to Covid-19. This is really frustrating and we all deserve to be refunded with our hard earned money!

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13 June 2021 11:06:00 Mark chambers

I have a certain amount of credits due to cancelled flights due to coved. Can I use flight credits to book hotels ?

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11 June 2021 09:06:00 Guest

Suggest to show back credit account summary at our profile page. Make it eligible to use our credit to purchase the air asia food, health or other groceries. Or else, the best, let customers to refund the credit account money back to their bank account. It's the best option to let ur customer to continuously support air asia.

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11 June 2021 07:06:00 Sadie leigh

My credits are not showing on my account

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11 June 2021 12:06:00 Liz

Jovi : My AirAsia credit disappeared too. Can't find in my log in account. How to get back? Mine as well. I just found out a while ago.

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