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12 May 2021 04:05:00 oalagilipu

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11 May 2021 08:05:00 Jack

Neva : Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is. I am in the same boat as you with them not giving me the option to use credit, already been a year since I received the credit. Over £1000 wasted :( let me know if you get a answer Neva

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11 May 2021 08:05:00 Jack Rudd

Air Aisa not letting me use my credit for booking any flights?

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10 May 2021 09:05:00 azepuwor

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09 May 2021 04:05:00 Guest

Hi, I'm from Philippines and have the same issue with you guys regarding with the refund. It's already over a year but I still haven't received the refund from Airasia on my cancelled flights due to Covid-19. This is really frustrating and we all deserve to be refunded with our hard earned money!

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08 May 2021 12:05:00 Guest

Hello! After more than a year at least I heard from Airasia saying they would pay my refund. I received an email asking for my bank details, which is strange as I am meant to be paid to the same account I used for buying the tickets. My experience with this company is so bad that I am afraid this may be an scam. Any one got the same email? Thanks.

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04 May 2021 02:05:00 Neva

Same here. Since they have that Kiwi.com there is no more option to use my credit account to book online either using my app or their website. Pls invite me on your group in telegram or whatever it is.

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04 May 2021 12:05:00 Christine

How do I check my credit account expiry date?

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01 May 2021 08:05:00 Guest

Guest : I have the same issue. Whenever airasia website or apps connects to kiwi.com, I don't have the option to use the credit account as payment to my booking. Jen : I need help using my credit account on airasia but when booking it connects me to wiki and no option for credit account payment Seriously, if this has been around since end of 2020 and Air Asia still hasn't acted on it, I don't get how they can even still be a company. Bunch of cowards and frauds hiding behind Ava

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01 May 2021 08:05:00 Guest

Marcel : The credit account can be determined if you ask AVA and so far this is the only way it worked for me. I personally do not see the credit account anywhere and now I want to use it and I cant. I am out of about US$500.00, Ive called the only call center opened in India and was told that they cant help, also send a message and got the same answer with a plus that was to ask AVA for help ... really? Did anyone have any lucky booking flights with the credit account? No luck since any flights to or from India are now redirected to kiwi.com instead of AirAsia rendering the credit account unusable. Link to join whatsapp group on this: chat.whatsapp.com/CxHI7KljyGJHHhw0rp3Zsz...

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01 May 2021 08:05:00 Guest

Eric : Neru : Can we form a telegram or whatsapp group. This needs to be address immediately else AirAsia is gonna eat up our entire hard earned money. Bloody robbers Agree, let's create a group before it's too late. Please add me 0122375629. There are 85% people using credit account according to Tony. Let's gather everyone to get back our hard earn money. I could create a portion sign by those credit account to have high court rule over airasia. Let make AirAsia layup! Hi, is this group created? Can someone send an invite link to the group? This is frustrating that Air Asia steals all our money and doesn't let us use it anymore. I have created this link for people to use in case there isn't a group already: chat.whatsapp.com/CxHI7KljyGJHHhw0rp3Zsz...

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01 May 2021 09:05:00 FrankM

Flights to Vietnam got canceled due to Covid. I opted for a refund instead of keeping a credit for future bookings with the airline. Thad was back in early May 2020, no refund received to the present day. Contacted their online chat again some months ago and all they tell is that it might take some time. Really ? Worst customer service ever encountered. Most likely I will never board an Air Asia plane in my life. Tony Fernandes, Go * yourself.

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01 May 2021 07:05:00 Kim C.

Guest : I am yrying to pay my flight with Credit Account and it says temporarily unavailable Mine too. Can somebody please help us? Thank you.

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30 April 2021 10:04:00 Michael Guest

What is going on with Airasia credit account its says temporary unavailable crazy people running a Airline

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28 April 2021 10:04:00 Guest

Can i transfer my credit account to my bank account.

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28 April 2021 05:04:00 Marcel

The credit account can be determined if you ask AVA and so far this is the only way it worked for me. I personally do not see the credit account anywhere and now I want to use it and I cant. I am out of about US$500.00, Ive called the only call center opened in India and was told that they cant help, also send a message and got the same answer with a plus that was to ask AVA for help ... really? Did anyone have any lucky booking flights with the credit account?

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27 April 2021 04:04:00 Jethro

I can see my credit account money but there is no option to use it when Im paying the flight I was supposed to book.

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25 April 2021 07:04:00 Guest

Guest : Can I cash out my credit account?

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25 April 2021 04:04:00 Christine Santos

Im so * frustrated. My credit account appears to be 0 when there should be an amount credited for the cancelled flights due to covid19. I cant even book a flight!

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24 April 2021 01:04:00 Myra

Credit account balance is 0, Where is my credit account goes from ky cancelled flight.

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23 April 2021 07:04:00 Guest

I am yrying to pay my flight with Credit Account and it says temporarily unavailable

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21 April 2021 11:04:00 Guest

hello, i did the credit thing, but the amount reflected on my account was less than the amount i initially paid for SNAP. can someone help me with this? it's really frustrating, chatbot is not not helping me enough

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12 April 2021 04:04:00 Guest

Can I cash out my credit account?

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11 April 2021 01:04:00 Guest

How do I check my credit account expiry date?

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10 April 2021 10:04:00 Mary Jane

Credit account payment not processed

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10 April 2021 08:04:00 Guest

Credit account balance update. Not sure what happened to Air Asia credit account a month ago but now the credit amount has appeared back which I can see but unable to see the expiry date. To check your air Asia credit just log on to airasia.com and go to profile and then the credit amount is stipulated. A month ago , this did not appear. Finally credit amount has been restored Thanks

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08 April 2021 09:04:00 Marjorie

i want my refund directly on my bank account but suddenly its on my credit account in airasia. Please help me

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08 April 2021 07:04:00 Guest

Trying to use credit to book hotel in perth but am unable have to book flight aswell but do not wish to fly

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07 April 2021 06:04:00 Kanika

I am not able to find my credit shell!!! Please refund the amount

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07 April 2021 04:04:00 Guest

the credit account no longer appear, only appear as total credit counting xxx. Guest : Guest : what happened ? i can't find my Credit Account now !!! Same issue

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05 April 2021 11:04:00 Guest

what happened ? i can't find my Credit Account now !!!

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31 March 2021 04:03:00 Guest

Need to booking number ? Guest : taxinvoice.airasia.com/ can check your invoices here.

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31 March 2021 11:03:00 Guest

HI ALL, MAY I KNOW AIR ASIA CREDIT ACCOUNT BALANCE IS UNDER AIR ASIA OR AIR ASIA X? MAY I KNOW POD FORM IS FILL IN THE AMOUNT IN CREDIT ACCOUNT BALANCE AND INCLUDING FLIGHT CANCEL BY AIR ASIA STILL PENDING FOR REFUND OR CREDIT ACCOUNT? OR JUST FILL IN THE FLIGHT AMOUNT PENDING FOR REFUND OR CREDIT ACCOUNT?

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30 March 2021 11:03:00 Guest

Guest : Guest : My name is Vishak Nirmal Kumar and I have booked a flight ticket from Kochi to Bangkok PNR: RRN6PB on last year 2020 and due to pandemic issue the flight has been cancelled and the refund is moved to credit account. But after march, 2021 I am unable to view my credit account in Airasia Indian website and also not able to book flight with credit account. I tried to contact customer support on 80 4666 2222 and 80 6766 2222 and not able to speak a real customer person. Please let me know whom I need to get the credit amount refund or able to use my next flight booking.you will get response from AVA'S twitter account only. No phone no or chat will help you. It will take several days on twitter to get some meaningful response, but eventually you will realise that your money is gone forever! How is that possible / legal? As far as I know the Airline is not officially bankrupt yet, or is it? As long as this is the case, your money should not be gone. Should one hier a lawyer?

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29 March 2021 11:03:00 Guest

Guest : My name is Vishak Nirmal Kumar and I have booked a flight ticket from Kochi to Bangkok PNR: RRN6PB on last year 2020 and due to pandemic issue the flight has been cancelled and the refund is moved to credit account. But after march, 2021 I am unable to view my credit account in Airasia Indian website and also not able to book flight with credit account. I tried to contact customer support on 80 4666 2222 and 80 6766 2222 and not able to speak a real customer person. Please let me know whom I need to get the credit amount refund or able to use my next flight booking.you will get response from AVA'S twitter account only. No phone no or chat will help you. It will take several days on twitter to get some meaningful response, but eventually you will realise that your money is gone forever!

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29 March 2021 09:03:00 Aviation

Hi guys, any idea how to differentiate my credit available is with AirAsiaX or AirAsia? Based on the invoice header issuer name? Thanks

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29 March 2021 06:03:00 Guest

I do not received any email from air asia X for the e-filing

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29 March 2021 05:03:00 Guest

Same here i also cannot see credit account link to do payment, why?

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29 March 2021 04:03:00 Guest

I can't retrieve invoice from "print invoice" in my booking confirmation email. I also can't find past bookings in my account. taxinvoice.airasia.com/ can't retrieve it from here too..

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28 March 2021 03:03:00 Hossein

Hi Guys, Same thing happened to my account and I don't see my credit account. I am trying to fill up the online form, but asks for E-Filing ID which I don't have it and is not in the email that I received. Any idea how to find this?

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28 March 2021 12:03:00 Guest

in their FAQ here support.airasia.com/s/article/AirAsia-X?... What happens if I missed the submission by the Relevant Date? If you missed the submission by the Relevant Date to our physical address at RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (klia2), 64000 KLIA, Selangor Darul Ehsan, Malaysia, AAX Group reserves the right to rely on its records to ascertain the amount of debt owed to you. You will still be included in the POD exercise.

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28 March 2021 12:03:00 Guest

taxinvoice.airasia.com/ can check your invoices here.

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28 March 2021 05:03:00 Guest

Ajay Vijay : I had booked Sydney to Kochi flight & received credit to my Airasia account last year. I'm not seeing the credit amount in my airasia account any more - highly disappointing ! Yeah it is gone. I checked my credit a couple of months ago and it was still there, but now the entire webpage has changed anything regarding big member credit has been removed. I'm hoping to get all the evidence there by express post and it is going to cost $33. It may not even get there in time. Pretty rude only giving people 2 and a half weeks to get hard copies to KL. To be honest, if my $1000 went to a worker who lost there job I would be totally fine. But you know that will never happen....

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28 March 2021 03:03:00 Guest

I wonder if we can include flights other than the D7's in the POD form? can anyone tell me?

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28 March 2021 12:03:00 Ajay Vijay

I had booked Sydney to Kochi flight & received credit to my Airasia account last year. I'm not seeing the credit amount in my airasia account any more - highly disappointing !

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27 March 2021 06:03:00 Guest

My name is Vishak Nirmal Kumar and I have booked a flight ticket from Kochi to Bangkok PNR: RRN6PB on last year 2020 and due to pandemic issue the flight has been cancelled and the refund is moved to credit account. But after march, 2021 I am unable to view my credit account in Airasia Indian website and also not able to book flight with credit account. I tried to contact customer support on 80 4666 2222 and 80 6766 2222 and not able to speak a real customer person. Please let me know whom I need to get the credit amount refund or able to use my next flight booking.

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27 March 2021 01:03:00 rajani gajaralwar

Respected Madam/Sir, With reference to the above subject, I have booked a flight from Pune to Delhi On the date 11.3.2021 PNR No.J6Z49A of airasia airline.I got a call from 02268231471 and message from ariasia regarding cancellation of flight due to operational reasons on dt 09.3.2021. After that I tried to contact on airasia numbers 80 4666 2222 and 80 6766 2222. But I did not receive any response from airasia airlines. After a week of continuous calls I got responses from make my trip about refund still as on date 27.03.2021 I haven't received my money back. The money I am asking for as a refund is my own hard money which I earned. being airasia such a big corporate entity can't retain it as they haven't given me any service. I kindly request to refund the same else I will have to knock on the doors of the consumer court which is definitely not beneficial to airasia airlines. Therefore it is a humble request to treat this as very urgent and crucial. Rajani Gajaralwar 8411996996

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26 March 2021 04:03:00 Guest

can you please elaborate on how to do that?

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26 March 2021 08:03:00 Guest

Please add me in too 0172691892

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26 March 2021 03:03:00 Eric

Neru : Can we form a telegram or whatsapp group. This needs to be address immediately else AirAsia is gonna eat up our entire hard earned money. Bloody robbers Agree, let's create a group before it's too late. Please add me 0122375629. There are 85% people using credit account according to Tony. Let's gather everyone to get back our hard earn money. I could create a portion sign by those credit account to have high court rule over airasia. Let make AirAsia layup!

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25 March 2021 08:03:00 Guest

Fraud fraud fraud!! All credit accounts intentionally removed as the air line is at the verge of getting bankrupt..

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25 March 2021 08:03:00 pissedoff

reply, i doubt there is any admin to look at this forum, other than run by bots.

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25 March 2021 05:03:00 Neru

Can we form a telegram or whatsapp group. This needs to be address immediately else AirAsia is gonna eat up our entire hard earned money. Bloody robbers

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25 March 2021 04:03:00 Disgrunted Air asia customer

Mr. tony and this airline is seriously having reputational issues. They are purposely making life difficult . Firstly, not honouring any refunds and now even credit refunds are not traceable. Let this airline burnt to ground.

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25 March 2021 01:03:00 Guest

Guest : Hi all, need help. I cant see my credit account amount in my AirAsia log in and Big account as well. Can help ? Big thanks. Regards, Fayw yes. me too. i cannot see my credit account amount in my AirAsia log in

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25 March 2021 10:03:00 Guest

Hi all, need help. I cant see my credit account amount in my AirAsia log in and Big account as well. Can help ? Big thanks. Regards, Fayw

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25 March 2021 09:03:00 Guest

For the POD form, flight no should put previous flight number or latest flight number?

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25 March 2021 05:03:00 Guest

Guest : You all need to send by post POD form by 7th April claiming your credits or else they will all be lost. I have a email from AA stating what needs to be done read it carefully because they wont accept email copies they are just a back up. I did not receive any emails

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25 March 2021 05:03:00 Guest

hello. i can't seem to find the credit account menu on my airasia web and app. I would like to view my balance. tq

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25 March 2021 03:03:00 Guest

I am facing the same issue. Earlier Credit Account option is there but now I'm not able to see Credit Account option and credit amount.

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25 March 2021 02:03:00 Guest

Didi : Why error to make booking. Keep on asking to refresh ,price change I am also facing the same problem

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25 March 2021 12:03:00 Didi

Why error to make booking. Keep on asking to refresh ,price change

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24 March 2021 07:03:00 Guest

Guest : You all need to send by post POD form by 7th April claiming your credits or else they will all be lost. I have a email from AA stating what needs to be done read it carefully because they wont accept email copies they are just a back up. why don't you share a screenshot of that email?

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24 March 2021 07:03:00 Bugs

After 4 days of follow ups, screen shots and loads of tantrums AA gives me this response . They have become shameless thieves. I can see aa going bankrupt very soon, we will all lose our hard earned money to this * credit account scam

AirAsia 
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24 March 2021 07:03:00 Guest

Guest : You all need to send by post POD form by 7th April claiming your credits or else they will all be lost. I have a email from AA stating what needs to be done read it carefully because they wont accept email copies they are just a back up. no such email received from AA. If it true the this is daylight robbery.

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24 March 2021 01:03:00 Neru

I sent a message to AA on twitter. This is reply I got from them. Due to the recent announcement from AirAsia X Malaysia, we're not able to process your request for now hence the credit account has been reversed. However since it is related to the court process you will need to send your enquiry about this to the email address shared to you in the email which is aax_pod_alpha@airasia.com and the dedicated team will assist you with your concern. Reply may be a bit delayed due to the overwhelming of emails they received at the moment. However, they will get back to you soonest possible.

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23 March 2021 01:03:00 Guest

My Credit Account option not visible too. And I don't have my Booking confirmation and fpx email anymore. Anybody has a solution on how to retrieve these?

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23 March 2021 10:03:00 Neru

Earlier Credit Account option is there but now they have totally remove that option. I'm no more able to see Credit Account option

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23 March 2021 10:03:00 Neru

Guest : Guys, you may find your AA credit account by login at airasia.com instead of BIG website. I've tried both login, the credit account only appeared on airasia website. The BIG doesn't show credit account. Do submit the POD ~ Proof of Debt if you received AA email before 7th April 2021. I didn't receive any Mail from AA. What to do in that case

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23 March 2021 02:03:00 Guest

You all need to send by post POD form by 7th April claiming your credits or else they will all be lost. I have a email from AA stating what needs to be done read it carefully because they wont accept email copies they are just a back up.

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22 March 2021 05:03:00 Guest

Any update on the Credit Account vanishing?

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22 March 2021 09:03:00 Guest

does Air asia user needs to submit the POD ?

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22 March 2021 06:03:00 Guest

Guest : Can I refund credit account? up, want to do the same. don't have plans to fly anywhere in the foreseeable future.

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22 March 2021 06:03:00 Guest

Guest : Guest : I'm also face the same issues. That's really * if cannot use the credit account up, want to do the same. don't have plans to fly anywhere in the foreseeable future.

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22 March 2021 05:03:00 Guest

Guest : I'm also face the same issues. That's really * if cannot use the credit account

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22 March 2021 05:03:00 Guest

Why I can't use credit account to purchase ? It said "We're unable to process your Credit Account payment. Please use another payment method to complete your booking or contact customer care for details."

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21 March 2021 06:03:00 michael troy

do i need to fill out pod email from airasia as i already have credits

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21 March 2021 05:03:00 Guest

Guest : Guys, you may find your AA credit account by login at airasia.com instead of BIG website. I've tried both login, the credit account only appeared on airasia website. The BIG doesn't show credit account. Do submit the POD ~ Proof of Debt if you received AA email before 7th April 2021. Thanks for info. Yes the credit balance is showing on Air Asia website. I was also upset when I could not find info on BIG website. You need a one time code sent to mobile phone to login which is improvement for account security.

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20 March 2021 06:03:00 Guest

Why I can't use credit account, it ask to change paymen method ??

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20 March 2021 12:03:00 Guest

Can I refund credit account?

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20 March 2021 10:03:00 Guest

Fahim : Guys, please everyone cooperate for filing a case against Air Asia. They were stealing peoples money. Vanished credit wallet from the account and their web booking also not working. I also want to file a case againts them. It's been 7 months since i request a refund but until now they keep on holding it.

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20 March 2021 05:03:00 Guest

Hi guys, yes, I managed to checked my credit account balance from airasia.com login website. Thanks

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20 March 2021 05:03:00 Guest

For my account, even login to AirAsia. Com login page, the credit account balance also not showing, my credit account balance not showing and totally gone missing.

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20 March 2021 04:03:00 Guest

In month of Feb 2021, I checked my credit account still there with expiry date shown, but on 17 March, I checked again, My credit account balance disappeared. What happen, can AirAsia compliance or audit conduct an investigate, 8t could be insider IT job move the amount to someone credit account.

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20 March 2021 04:03:00 Guest

Guys, you may find your AA credit account by login at airasia.com instead of BIG website. I've tried both login, the credit account only appeared on airasia website. The BIG doesn't show credit account. Do submit the POD ~ Proof of Debt if you received AA email before 7th April 2021.

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19 March 2021 02:03:00 Guest

Seems we have all been scammed by AA, my credit of over $500 AUS has also disappeared from my credit account. Shame on you AA enjoy having empty planes when we can travel back to Bali, Jeststar will have my business now.

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19 March 2021 08:03:00 Guest

I'm also not able to checkin.. site get stuck not allowed me to select passenger

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19 March 2021 12:03:00 Saurav Goenka

I'm not able to checkin.. site get stuck not allowed me to select passenger

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18 March 2021 05:03:00 Ren

Is there any way we can contact air asia in philippines, related to credit account, same here i cannot view my credit account balance worth $1000, i know my expiry date. but atleast lets us see the balance and automatic extend the expiration.

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18 March 2021 03:03:00 Kuala

I have the same issue, very unprofessional the way they handle this, we are suppose to be able to check the balance in the account information. Guest : Hi,why can't I view my credit account amount in AirAsia under credit account like last time?Although I can go through AVA to check the amount base on each booking number,but still no way for me to check the expiry date. It makes user more difficult in view our credit account. Please solve these issues due the credit amount expiry date is important to all of us to keep track on our credit account! Thanks

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