AirAsia Discussion

16 May 2022 08:05:00 ukucowenawidc

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16 May 2022 08:05:00 Guest

Credit/Debet Card Payment problem - I wanted to buy tickets with a debit and also credit Visa card. Payment was rejected twice, so I contacted the bank, which explained that EU card payments for Air Asia are impossible, as they do not have a double check (confirmation of payment by push message), which is an obligation within the EU from 1 May 2022. Anyone else with this problem?

16 May 2022 06:05:00 Oliveroy

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16 May 2022 11:05:00 Guest

FCK : THIS AIRLINE IS A SCAMMER...BOOKED NOW CANCEL LATER, I just got an email days after making purchase that the flight is cancelled. Giving us an opyuib to either change the flight date within the same month or credit account which has an exoiry date of 720 days. I am cornered and there is no other option for me at this point as the funds is not refundable to us via monetary. And choosing another flight date within the same month is not an optiin either because there is no flught that month to the destination. Oh and forget to mention wecan only change the date of flight to the same destination. So kinda cornered here. No much options

15 May 2022 05:05:00 Guest

Neither web check in or app check in works. Check in unsuccessful due to system error. and this is in 2022

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12 May 2022 01:05:00 FCK

THIS AIRLINE IS A SCAMMER...BOOKED NOW CANCEL LATER,

12 May 2022 07:05:00 ilqawefe

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12 May 2022 05:05:00 Guest

I booked flights a month ago with Vietjet through the Air Asia website and got the confirmation email, but my booking number is not recognised with either company and there are no flights showing under my bookings. I'm not having any luck contacting them through the virtual assistant. It wouldn't accept my card so I paid transfer, and now I'm wondering if I got hacked. Has this happened to anyone else?

11 May 2022 08:05:00 ehexqevi

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10 May 2022 01:05:00 C

If they ever did a refund, do they refund the full amount you have paid or do they deduct like maybe a processing fee?

09 May 2022 10:05:00 Guest

honestly, if not because I still have credit balance with Airasia I would not even bother touch this airline lol. I look at their pricing and compare to third party booking app it's really a joke though. I could not even use the credit account to pay for other stuff on their app(i.e food)

08 May 2022 01:05:00 Zenyu Kanari

My name is ZENYU,KANARI. My e-mail is kwantouch@ gmail.com. I wanted to make flight reservation by using my keeping credit account on your site, but the result was not used by credit account and drawn from my credit card, so I searched on the internet and found your company says that possible the Hypertext Transfer. I did according to your site , but the result was really the same . I made another reservations with the help of your staff at the airport. At the same time I got an email from your company that PNR:ZYH6HH, XJ600 (Booking no. 10002453647/10002453647) from Chiang mai to narita 5/Sep 2020 changed the airport from Don Meuang to Suvarnabhumi and PNR:09NYYX (booking no.10002152263/10002152263) from Chiang mai to narita 7/Sep 2020 changed from Don Mueang to Suvarnabhumi also , so I can't conect two airplains. Then I asked your copmany to enjoy my credit account but your copmany didn't anything just sending the e-mail No Reply and ordered that answer using this e-mail back. What should I do now ? I am just waiting for your all amount to add my credit account. That is my request !! Thank you in advance. Zenyu,Kanari

08 May 2022 07:05:00 Biasa J

I am trying to book flight from BNE to KUL for me and my husband but unable to use the credit account saying we only can use it for airasia own flights but airaisa dont have flight from Australia. Why can/t we just get our money back so we can simply buy tickets ourselves?? AVA does not even helping finding any suitable flights or how to utilise our credit account.

06 May 2022 10:05:00 Elijah

I booking air tickets.. Moneys transfer.. But end up email me air tickets cancelled. AVA told moneys refund need 7 to 14 days. Hello.. Is ur company system error.. No my problem. I want my moneys backs NOW

05 May 2022 11:05:00 Robin Ho

Hi, I wanted to enquire of my past oversea Air Ticket booking fees refund which has been credited as Air Asia credit points.due to Covid-19 pandemic factors? Do my Air Asia credit points still exist and valid ? In which webpage or portal I still can find my account and credit points?

04 May 2022 08:05:00 Guest

DID YOU GET YOUR CREDIT MONEY BACK? I AM FACING THE SAME PROBLEM PLEASE HELP

04 May 2022 08:05:00 Guest

Guest : I'm making a booking using my credit account amount for an AirAsia flight to India and the site was slow, i got a message the payment gateway is not accessible, the next moment MY CREDIT ACCOUNT IS ZERO, all my money went missing, * !! And NO OPTION on useless AVA Chat to convey this and get a solution... Refunds & Credit Account - its a huge fraud!

02 May 2022 12:05:00 Guest

Both of my AirAsia flights have been cancelled just days after purchase. Email received from AirAsia with regards to cancellation is extremely deceiving as the options they offer are: -change flight tickets. -Request credit account. The credit account option makes you believe the money will be credited back to your credit card but it is not. Once you find out that the money has been credited to you AirAsia account it seems impossible to request a proper refund. It seems you can request a refund through AVA (customers affected by cancellations are not informed about this in the cancellation email) but this is not allowed once the money has been put in your credit account. On top of this sending emails to AirAsia seems useless as they simply redirect you to AVA which they know it can not solve the issue. How on earth can this be legal?

01 May 2022 05:05:00 Guest

Can I transfer my credit account to my bank account? I keep on chatting with AVA and do email with them but theres no definite answer😕

29 April 2022 03:04:00 Guest

I have the same problem.ava is not helping

27 April 2022 09:04:00 Guest

JULIE ANN VALLE : I request credit to account in my cancelled flight last August 2020 but until now I didnt receive any credit account in my air asia the amount of credit account must be 18,000+ pesos what to do? I have the same problem? What should I do????

27 April 2022 11:04:00 Guest

I'm making a booking using my credit account amount for an AirAsia flight to India and the site was slow, i got a message the payment gateway is not accessible, the next moment MY CREDIT ACCOUNT IS ZERO, all my money went missing, SHITT!! And NO OPTION on useless AVA Chat to convey this and get a solution... Refunds & Credit Account - its a huge fraud!

26 April 2022 02:04:00 Jeyan

If u have an issue with your booking.. they redirect u to that chat bot… n its of no help and cant be solved.. no option of reaching out. I think the airlines should be responsible to assist n hv and option to resolve issues using humans too… poor customer care

26 April 2022 01:04:00 Guestgh

buy 1 take 1 airasia reaction

24 April 2022 08:04:00 Cecile

It's been more than 2 years already still my refund not coming... Is there any chance? Why Cebu Pacific manage well their refund why not imitate their strategies AirAsia...

23 April 2022 06:04:00 Jewel Papa

Why I can't use my Credit account points for payment to change my date of flight?

22 April 2022 04:04:00 William

Hi Sir/Madam, I have money in credit account, shall know can it use for booking FLIGHT+HOTEL platform ?

21 April 2022 04:04:00 Guest

Can I redeem my Credit Account to Cash in AirAsia? How?

20 April 2022 05:04:00 Guest

can i do web check in for other guest?

18 April 2022 11:04:00 Guest

Guest : Hi, I can't web check in for my flight in 2 days time? Any idea? same, every day they reduce ... check in 6 days, next day - check in in 5 days....

17 April 2022 07:04:00 Guest

What a disappointment , our flight has been moved for One day without a nay notice. Disaster! And when we get there our flight has bee delayed 4 hours tsk what kind of service

17 April 2022 03:04:00 Guest

Guest : Can i transfer my airasia credit account to my credit card Or can i use my refund for online shopping

16 April 2022 06:04:00 Guest

All of us are asking questions about our flights or refunds from Airasia but no one's answering our queries... Sad!!!!!!

13 April 2022 06:04:00 Guest

Can i transfer my airasia credit account to my credit card Or can i use my refund for online shopping

10 April 2022 09:04:00 Guest

Can i transfer my airasia credit account to my credit card Or can i use my refund for online shopping?

05 April 2022 01:04:00 Guest

Hi, I can't web check in for my flight in 2 days time? Any idea?

04 April 2022 01:04:00 Joe

I just did some tests; the credit payment option only appears when the flight(s) selected are operated by AirAsia. For example, if you book a return to Bintulu on the AirAsia website, you can choose either AirAsia or Malaysia Airlines flight. The credit payment option is only available if you choose the AirAsia flight. I hope this helps; very frustrating indeed.

03 April 2022 08:04:00 Rahman

HI i cant use my credit account on airasia even my credit is sufficient to pay my next flight ticket

02 April 2022 04:04:00 Guest

Poor customer service! Chat bot is the only thing that you could talk to. It is so hard to get a refund! I will not use this airline anymore!!

29 March 2022 09:03:00 Guest

AIRASIA IS A LIE! THEY PAID EVERY LOCAL NEWS TO WRITE THAT THEY REFUNDED 99% FLIGHTS CANCELLED BUT THATS A F LIE! LIE!! TONY FUKINANDEZ U SHYT HOE BETTER REFUND OUR MONEY!

28 March 2022 10:03:00 Guest

I have solved the problem. You have to make the reservation through the following Air Asia India link. in the payment methods if the credit account appears. www.airasia.co.in/home

28 March 2022 10:03:00 Guest

Capital A is definitely a scam airline, recently they just launch a subscription base super app all in 1 price, seem like they are out of CASHFLOW. And definitely can see they are playing a money game like a Ponzi at this point. I am an affected user on credit claims as well and am yet to be refunded.

28 March 2022 04:03:00 Guest

We have booked a flight at Air Asia using our credit account, both for flight + hotel. We received a cancellation of our flight and follow the instruction for credit account again. To our surprise, Air Asia only credited a certain amount which is 10,000 less from what we paid for. What can I do? The AVA Chatbot is not helpful

27 March 2022 09:03:00 Guest

Why no credit account to make payment?

 

25 March 2022 10:03:00 Lucy

I have Air Asia credit to use since covid in 2020. I have tried to use it to book a flight but it doesn’t come up as a payment option. So frustrating as I have tried to get a refund for these flights many times but AVA chat is frustrating and unhelpful. Finally want to use the credit over 2 years later and it’s not working…

21 March 2022 06:03:00 Rahul Ranjan

Hi guys i am from india , my flight was cancelled in covid 2020. I have credit account balance and not able to use it. I have created a telegram channel to help eachother t.me/airasiahelp Please join

21 March 2022 02:03:00 Jay

AirAsia cancelled my flight and only gives me the option to take a credit account, which I don't want. What can I do?

20 March 2022 08:03:00 Guest

My flight booking suddenly disappeared.. do any of you have the same problem?

20 March 2022 06:03:00 Guest

Stay away. I tried to book with my credit card and the transaction failed three times. Sketchy.

19 March 2022 02:03:00 Ferretti

Air Asia does not respond. They prefer not to give explanations and keep our money from the Credit Account. It is not a serious company. They are scammers. Do not travel with them. Cheap is expensive. SCA MM ERS ¡¡¡¡¡¡

18 March 2022 07:03:00 Ashoke Bothra

I have credit balance in big membership in IDR currency. Can I transfer it to my bank account or use against domestic flights?

18 March 2022 04:03:00 Guest

Ram : I am unable to book AirAsia domestic flight in India with US visa or master card. Any suggestions? if you are unable to book the flight, please contact me on Instagram @bnplsht I can try to use my credits to help you

18 March 2022 04:03:00 Guest

Whoever is traveling right now in Asia and needs to book a ticket. I have 200 USD worth of credits if you're down for an exchange. I can give a discount. hit me up on Instagram @bnplsht

18 March 2022 04:03:00 Ram

I am unable to book AirAsia domestic flight in India with US visa or master card. Any suggestions?

18 March 2022 03:03:00 Guest

is there a way to contact them. AVA is useless.

18 March 2022 03:03:00 Kishore

Im not able to use my credit account when booking a flight with air aisa. I coud see the credit account in my membership but as per the airasis website I should be able to use this credit accoint in the payment section while booking the flight. But I do not get hte option to use it only option avaiable is use the card as the mode of payment

16 March 2022 11:03:00 Ferretti

From Spain, I've the same problem. I cant pay with my crédit account.

16 March 2022 10:03:00 Guest

Any update for this issue? Still trying to use credit account. AVA is useless!

16 March 2022 12:03:00 Guest

Very dissapointing! Credit account - is my own money!! - But I can't use it! Been trying since last week!

15 March 2022 06:03:00 Guest

Same problem and nobody is helping!!! Can not use my credit account since last week!

15 March 2022 11:03:00 geff

why can't login to the web? something is wrong ? from my mobile app can open but very troublesome. Beside i dont know how my credit to account could be used. Air asia please dont do like a scammer. Be a man please handle your customer responsibility properly...

15 March 2022 11:03:00 TAN MUI LIANG

Cant resend the password for reset to my email. I want to proceed booking but need to log in. my name: TAN MUI LIANG EMAIL: muiliang_5883@yahoo.com

15 March 2022 07:03:00 Ganesan

Haven’t completed my payment. And the asirasia system lagged. My credit account went missing when I try to redi my booking. How to get it back?

14 March 2022 04:03:00 Z

Me too. what I did is I chatted with AVA and they offered me credit funds. Sadly, the funds can only be used in flight or flight+hotel. It cannot be used in hotel bookings only. However, the person I chatted with offered to cancel the existing flight so they can reimburse me for the amount I spent on flight+hotel as a form of travel funds so I can rebook it. It has been 24 hrs already and I'm just waiting for the approval.

14 March 2022 11:03:00 Guest

same here credit account could not be used. Basically its useless... very frustrated!!!!!!

14 March 2022 11:03:00 Guest

i am having the same problem too! i coulndt use my credit account for other airlines not airasia. why why why?????

14 March 2022 09:03:00 Guest

me to trying to book a flight but it cannot find airasia flight instead provided non-air asia flight and the credit account cannot able to used it since it will not appeared during payment time How can I able to used the credit account...so kind of frustrating

14 March 2022 03:03:00 Guest

Can we pay hotel with air asia credit account?

12 March 2022 04:03:00 SKY

UNABLE TO USE CREDIT ACCOUNT.

12 March 2022 12:03:00 Guest

Guest : I was trying to book a flight but it kept saying, "We're sorry to lose it halfway". It took me 10 times to retry but still the same site response. Is it crashing? Having same problem as you mentioned.. tried mobile apps and booking with my laptop but both encountered same problem..

12 March 2022 12:03:00 Guest

I was trying to book a flight but it kept saying, "We're sorry to lose it halfway". It took me 10 times to retry but still the same site response. Is it crashing?

12 March 2022 06:03:00 Wong

It is same to me also. I just want to book my oversea flight today on 12nd March 2022. But the airasia credit account cannot used. It is not reflecting in my payment checkout, so I immediately stop the booking and proceed to airport to buy the air ticket on the spot. Ask them deducted my credit account. See can work or not ? As I urgently go to oversea now. I will create a Telegram group (new) to gather all of you to make a complaint to news media , if worst cannot recover credit account money , police report will be made as consider cheating. Here you go: t.me/+1c_pIobQHUZlOTg1 Everything I have to come back to settle .

11 March 2022 12:03:00 Guest

Hello, I want to book a non flight air asia and i couldn't use my credit account. is it usual? thank you

10 March 2022 11:03:00 Guest

Guest 1999 : I would like to know how can I transfer my funds from credit account to my bank? Is there anyway I could contact them? A phone number perhaps? I am also waiting for the same to happen , Is it possible ?

10 March 2022 11:03:00 Guest

Guest : Same I have a total of 33k of credit amount and it's not appearing on the payment option IS THERE ANY UPDATE ON THIS , AS I AM ALSO FACING SAME ISSUE .

10 March 2022 02:03:00 Guest

Our flight was cancelled last October 2021 due to covid. I am trying to transfer the full amount to my credit account, however, they can’t find my booking number. What should I do? Chat by AVA is so useless

09 March 2022 12:03:00 Guest

I hope all our concerns here are being heard. Same thing for me, why is my credit account unable to select? I would like to change my flight, which requires an additional pay, I have an available credit account but unable to use.

09 March 2022 11:03:00 Guest

Me too I canT use it GuestJ : Why can I not use my available credit to pay for my flights on airasia ?

09 March 2022 11:03:00 Guest 1999

I would like to know how can I transfer my funds from credit account to my bank? Is there anyway I could contact them? A phone number perhaps?

09 March 2022 08:03:00 FLIGHT C4RIXG

AIR ASIA CANCELLED OUR FLIGHT TWICE!!!!! WE PAID SO MUCH FOR THE REBOOKING FEE!! WE HAVE NO CHOICE BUT TO REBOOK A DIFFERENT SCHEDULE FOR THE NTH TIME!! BUT JUST WHEN I'M ABOUT TO USE MY CREDIT ACCOUNT, IT WAS UNAVAILABLE. * * EY?!!! GET YOUR BALLS TOGETHER AIR ASIA!!!!!!!

08 March 2022 12:03:00 Guest

Guest : leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account? Is this even possible? Trying to use my Credit account but they're unable to process. So useles I had 124 % credit i was about to buy a flight payment did not go thru but now they took my credit without issuing a ticket !!ahahah patethic

08 March 2022 03:03:00 Guest

Same I have a total of 33k of credit amount and it's not appearing on the payment option

07 March 2022 08:03:00 Guest

leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account? Is this even possible? Trying to use my Credit account but they're unable to process. So useles

07 March 2022 06:03:00 GuestJ

Why can I not use my available credit to pay for my flights on airasia ?

04 March 2022 12:03:00 Guest

Guest : Hello I have 140 usd in my air Asia credit account I am ready to give it for 100 usd if anyone needs a flight booking Is this available?

04 March 2022 12:03:00 Guest

Hello I have 140 usd in my air Asia credit account I am ready to give it for 100 usd if anyone needs a flight booking

03 March 2022 06:03:00 SNAP Guest

i booked a flight+hotel paid cash, after that i recieved confirmation for the flight but cancelled for the hotel. they email they will just refund. anyone who encountered this in SNAP promo

02 March 2022 08:03:00 Guest

Not able to do web check in. Air Asia sucks at it

02 March 2022 07:03:00 Alex

leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account?

02 March 2022 04:03:00 JULIE ANN VALLE

I request credit to account in my cancelled flight last August 2020 but until now I didnt receive any credit account in my air asia the amount of credit account must be 18,000+ pesos what to do?

28 February 2022 05:02:00 Guest

leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account?

27 February 2022 07:02:00 Guest

hello i would like to self check in but the air asia app is checck in unsuccesful due to a system error even i refresh it always unsuccedful

27 February 2022 09:02:00 leviyana jami

How to transfer my money from Air Asia Flight Credit Account to Bank Account?

25 February 2022 07:02:00 Guest

How to transfer my money from Air Asia Flight Credit Account to Bank Account

23 February 2022 03:02:00 Guest

How can I put money in AirAsia Credit account

23 February 2022 07:02:00 Guest

Guest : What happen to my credit account? I can't find it during payment method. I still have few months before it expires. Please help when u buying that ticket is airasia airline? or not?