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30 November 2021 09:11:00 Guest

Guest : Credit account option is not displayed for me to select in the payment processing page. But the credit is shown when I check for it at my account and of course its not expired yet... I had this problem too

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30 November 2021 08:11:00 Elya Elanie

Hi Air Asia Team, I as I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, Hopefully you could response me asap. Thank you. Regards, Elya 011-12997685

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28 November 2021 05:11:00 Guest

Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance I experienced this today. What happened with your case?

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28 November 2021 05:11:00 Guest

Guest : Linna F Gunawan : Hi Air Asia Team, I hope this message bring me to the correct address. This has been 1 month since my flight booking was failed in Oct 16, 2021 and the payment was successful. I received email and trying to approach Air Asia even through DM IG, Chat with AVA, WA, etc, but all done by system and cannot solve the problem. As I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, I wish to receive my refund asap to book another flight. It's been a month. Hopefully you could reaponse me asap. Thank you. Regards, Linna +62817555718 I have this problem also. Is there any ways to contact them so I can solve the problem? It is too difficult to get my refund by using AVA. not working at all! What happened to your case?

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27 November 2021 10:11:00 Guestnila

I need refund to my bank account for booking is failed but deduct from my bank account..I booking twice time under 10000525165 is failed try another booking no10000157913 also failed n money both was deducted from my bank account, now i need money urgent to buy wheelchairs for my mom..my emai norasmanila@gmail.com Contact no is 01123536808

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21 November 2021 04:11:00 Guest

Credit account option is not displayed for me to select in the payment processing page. But the credit is shown when I check for it at my account and of course its not expired yet...

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20 November 2021 07:11:00 Guest

I had this problem too

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20 November 2021 07:11:00 witty

Air Asia charge and deducted my acc but my booking is unsuccessful. Please refund me ASAP

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19 November 2021 11:11:00 Guest

Linna F Gunawan : Hi Air Asia Team, I hope this message bring me to the correct address. This has been 1 month since my flight booking was failed in Oct 16, 2021 and the payment was successful. I received email and trying to approach Air Asia even through DM IG, Chat with AVA, WA, etc, but all done by system and cannot solve the problem. As I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, I wish to receive my refund asap to book another flight. It's been a month. Hopefully you could reaponse me asap. Thank you. Regards, Linna +62817555718 I have this problem also. Is there any ways to contact them so I can solve the problem? It is too difficult to get my refund by using AVA. not working at all!

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19 November 2021 09:11:00 Guest

have you figured this out yet? coz I couldn't use mine too there's no option at the payment section

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17 November 2021 09:11:00 Michael S Francisco

Hello I apply for credit account when the pandemic started and our flight was cancelled. Is there any way that it can be just refunded since we cant travel? Please give me an answer. I can consider if I cant get it full refund but I just want to get refund instead they were just on my account ang expire.

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17 November 2021 05:11:00 Guest

I cant use my credit account on flight and its so annoying, what can I do? I followed all the steps

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16 November 2021 07:11:00 Indira Guha

I am suddenly surprised to see my credit account showing 63000 instead of 80000.I am really worried.

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15 November 2021 12:11:00 Faizah

Audryana Dan : I have redeemed my credit account earlier and the booking amount to be paid has been reduced from its normal price. However i have something to change in the payment process and the process got stucked, then i ended up not getting the chance to use my money in my credit account (latest) as it seemed that the credit account money was stated '0' amount, yet the booking amount to be pay was return to its normal price. Since i was in rush, i have no choice and just paid for the booking. So how can i get my credit account amount back? I still want to use it for my booking in future. have you settle this? Because I experience same case with you. I cant use it for my purchases.

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15 November 2021 09:11:00 Linna F Gunawan

Hi Air Asia Team, I hope this message bring me to the correct address. This has been 1 month since my flight booking was failed in Oct 16, 2021 and the payment was successful. I received email and trying to approach Air Asia even through DM IG, Chat with AVA, WA, etc, but all done by system and cannot solve the problem. As I received information from Air Asia via email that my flight booking was failed and Air Asia would refund my payment, I wish to receive my refund asap to book another flight. It's been a month. Hopefully you could reaponse me asap. Thank you. Regards, Linna +62817555718

AirAsia  AirAsia  AirAsia 
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12 November 2021 08:11:00 Bastie

Same here..pls can someone share if they manage to do thsi

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12 November 2021 08:11:00 Guest

Same here.how to get through.

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12 November 2021 08:11:00 Guest

Lisbeth : I cannot find credit account method when payment

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12 November 2021 04:11:00 Guest

Tan Gaik Fan : I would like to redunds credit account to my bank account,because due to covid-19 we can't flight to other country.my credit account will exipiry soon ,pls understand & kindly refunds for me,thanks. I used AVA and made a "complaint", then I typed in that I want a credit account refund to my credit card. I entered the original booking number. I have received a case number from AirAsia. Try the same

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12 November 2021 01:11:00 Guest

Amy : I have AirAsia credit that is due to expire in Feb 2023 - Do I have to travel by then or book flights by then ie. to travel in April 2023 even though the vouchers expire in Feb 2023? As of today all passengers owed credits will be entitled to 0.5% payable ( as a credit ) in about 12 months time...grrr This is as regards AirAsia X

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12 November 2021 01:11:00 Guest

Amy : I have AirAsia credit that is due to expire in Feb 2023 - Do I have to travel by then or book flights by then ie. to travel in April 2023 even though the vouchers expire in Feb 2023? As of today all passengers owed credits will be entitled to 0.5% payable ( as a credit ) in about 12 months time...grrr

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11 November 2021 01:11:00 Amy

I have AirAsia credit that is due to expire in Feb 2023 - Do I have to travel by then or book flights by then ie. to travel in April 2023 even though the vouchers expire in Feb 2023?

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11 November 2021 10:11:00 Kumar

Unable to enter the faces it shows Something went wrong

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10 November 2021 05:11:00 Lisbeth

I cannot find credit account method when payment

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09 November 2021 10:11:00 Junara

I have credit on account but option doesn't show when booking flights to use the credit. Ava is useless. I want to speak to a human.

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08 November 2021 05:11:00 Dipen

I have some AirAsia credit amount and I want to sell those credit to others. Total amount is RM1318.00 and I will give a discount of 10% who want to buy. You can use my credit account to use all of the credits whenever you want. I don't need the account anymore. For you kind information, you can use those credits to book flights, hotel rooms, buy AirAsia groceries as well as beverage items (alcohol). You can use the credits multiple times. Credits will expired 2 years later. If you want to buy then can send me a email (barua.dipen92@gmail.com) or can msg me on what'sapp (+8801846138921)

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01 November 2021 03:11:00 Guest

Min : Unable to retrieve booking even on the app. Booking was already paid but i wasnt able to locate the booking. Same issue here. Booked an international flight last week on the (new?) AirAsia website. The payment went through and it was confirmed. The next day, the booking completely disappeared on my account. No updates on whether it was cancelled or refunded. Nothing. It was just gone. AVA is no help at all. After multiple back and forth messages, I was finally able to connect to an agent -- NO HELP EITHER. They took no liability in my issue and kept repeating that, unless it was specifically an AirAsia airline flight, they cannot help. Currently in the process of contacting the airlines directly. No luck so far. They say that I still need the e-ticket number of the missing bookings (these are not the same as the booking number), which AirAsia did not provide.

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01 November 2021 07:11:00 Audryana Dan

I have redeemed my credit account earlier and the booking amount to be paid has been reduced from its normal price. However i have something to change in the payment process and the process got stucked, then i ended up not getting the chance to use my money in my credit account (latest) as it seemed that the credit account money was stated '0' amount, yet the booking amount to be pay was return to its normal price. Since i was in rush, i have no choice and just paid for the booking. So how can i get my credit account amount back? I still want to use it for my booking in future.

AirAsia 
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30 October 2021 06:10:00 Guest

I am trying to book online in Air Asia and was planning on using my credit account. But it says on the payment page that the credit account option is temporarily unavailable. How do I resolve this?

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29 October 2021 03:10:00 Guest

AirAsia Phone Number 1-888-589-1015 : My credit account balance is missing from my large AirAsia membership account. Later I found out that my people suffered from the same problem. It is a kind of open money theft. All together filing a court case on the same issue. If there are any government PROs, go big as it is a million dollar AirAsia scam. I am experiencing the same thing.

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29 October 2021 08:10:00 Guest

Done my 2 doses and uploaded my QR CODE. Unable to check in for my flight and asked to check in at the airport counter.

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28 October 2021 01:10:00 Min

Unable to retrieve booking even on the app. Booking was already paid but i wasnt able to locate the booking.

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27 October 2021 08:10:00 Guest

how can i cancel my Credit Account Flight request???

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26 October 2021 12:10:00 Guest

Experiencing same issue here. Anyone knows how long it takes to refund? Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance

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26 October 2021 12:10:00 Guest

Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance Guest : my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance

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26 October 2021 08:10:00 Sanjay

Friends fact is forget your hard earned money paid to AirAsia because these bunch of scammers only intend to take money from customer and provide nothing back nether refund nor service. Time to boycott AirAsia completely.!!!

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25 October 2021 09:10:00 Guest

I paid for my flight and now I can't even find my booked flights. Telephone doesn't work and also AVA. What T*H* Airasia!!!!!!

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25 October 2021 03:10:00 Guest

Yes I had the same issue...after a long wait and trying over multiple days finally got past ava to an agent and they mentioned the credit shell cam only be used for flights operated by airasia and the original country airasia with which the ticket was booked. Unfortunately I can't even book the same original route as they are not operating on that sector....somyes these airasia bastartds are sitting with interest free customers money.

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22 October 2021 04:10:00 KH Yeap

We want a full refund for all cancelled flight due to the pandemic. We are not doing business with airasia X. We are just customers whom Airasia made money from us. We will do a mass boycott of all Airasia products incl. Airasia Cab, food delivery, etc.

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22 October 2021 04:10:00 Guest

Guest : We want refund of Air Asia X Unlimited Pass!!

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22 October 2021 04:10:00 Guest

Dinesh Kumar Upadhyay : Guest : Hey i want to get back my credit account payment back in my account. Can anyone help me in getting that? What the process of getting that? As i am leaving the country.

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22 October 2021 04:10:00 Dinesh Kumar Upadhyay

Guest : Hey i want to get back my credit account payment back in my account. Can anyone help me in getting that? What the process of getting that? As i am leaving the country.

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22 October 2021 08:10:00 Guest

I cant find the credit button to apply either. Any luck? Guest : MY BIG MEMBER ID: 9999990006100124 I have been trying to book domestic flights within India using the credit account. After entering all details, the payment page has no option for using credit account. Is this any sort of cheating? I am following the same instructions given in your website

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22 October 2021 06:10:00 Guest

i want to withdraw from air asia wallet to bank account,can someone help me the proper way,urgent,thanks!

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22 October 2021 05:10:00 Guest

Hey i want to get back my credit account payment back in my account. Can anyone help me in getting that? What the process of getting that?

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21 October 2021 05:10:00 Guest

We want refund of Air Asia X Unlimited Pass!!

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20 October 2021 05:10:00 Guest

You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in.

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18 October 2021 03:10:00 Guest

The Air Asia X should be extended as no of us were ever able to use it. If they want to get us back on their planes it would me a smart move to reissue the pass to the those that purchased it once they start flying again

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18 October 2021 12:10:00 Guest

I don't understand why did they think " AVA" would be useful

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16 October 2021 01:10:00 Guest

Credit account

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15 October 2021 03:10:00 ANIZA BT ABIDIN

Can I use my credit account to booking a hotel

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15 October 2021 03:10:00 Guest

Veenoshini : I want to transfer the credit account to my bank account

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09 October 2021 07:10:00 Guest

Guest : my friend booked a flight but it came unsuccessful but the money was Debited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance EDIT: Debited from his card

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09 October 2021 07:10:00 Guest

my friend booked a flight but it came unsuccessful but the money was credited from his card. The email from airasia states that "we'll automatically refund any payment that was charged to you." how long will it take for this refund to take place? or do we need to file or raise a refund request for this? hope we are not the one experiencing this. Thanks in advance

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08 October 2021 10:10:00 Guest

MY BIG MEMBER ID: 9999990006100124 I have been trying to book domestic flights within India using the credit account. After entering all details, the payment page has no option for using credit account. Is this any sort of cheating? I am following the same instructions given in your website

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07 October 2021 04:10:00 Guest

Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness.. How I wish they can be sued.

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06 October 2021 04:10:00 Guest

For your info Only Flight with hotel booking can use Credit Account

AirAsia 
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06 October 2021 04:10:00 Guest

I just contacted Air Asia through AVA and still the same. they are sorry for the delay blah blah blah I am from Cebu, Philippines. Is there other way to process the refund more faster? like visiting there main office

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04 October 2021 04:10:00 Guest

why my credit account was deducted after my fail payment transaction? how to solve this? im so poor. give my money back please

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01 October 2021 11:10:00 Guest

Can I deposit money into my credit account for future booking purposes? Thanks

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30 September 2021 10:09:00 Veenoshini

I want to transfer the credit account to my bank account

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26 September 2021 03:09:00 Guest kriz

Can i use my credit account booking a hotel

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20 September 2021 10:09:00 Snanoudj Jean-Jacques

We have crédit account but we can't use it Please refund our crédit to our crédit card Thanks for your answer Best regards

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19 September 2021 11:09:00 Guest

Hello, we have the same problem and i got response from airsia and they said Kindly be informed that Credit Account can be utilized for AirAsia routes only. We hope this would clarify your concern. Guest : How can I use my credit account? It does not appear on the payment section

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19 September 2021 11:09:00 Guest

Hey i just contacted them and their email is airasiasupport@airasia.com but be aware that they will response late. Lonaki : Does anyone of you know a email or phone contact of Air Asia customer service? After 2 years, I receive a refund but into 'AirAsia Credit Account' instead of my bank account. I want to receive my money back but right now I just spoke to 'AVA'. Might you help me please? Thansk in advance

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18 September 2021 11:09:00 Guest

Guest : AGREE TO THIS! Customers need to step up against them! Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..[/QOU

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18 September 2021 04:09:00 Tan Gaik Fan

I would like to redunds credit account to my bank account,because due to covid-19 we can't flight to other country.my credit account will exipiry soon ,pls understand & kindly refunds for me,thanks.

AirAsia 
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16 September 2021 06:09:00 Guest

AGREE TO THIS! Customers need to step up against them! Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..[/QOU

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15 September 2021 10:09:00 Lonaki

Does anyone of you know a email or phone contact of Air Asia customer service? After 2 years, I receive a refund but into 'AirAsia Credit Account' instead of my bank account. I want to receive my money back but right now I just spoke to 'AVA'. Might you help me please? Thansk in advance

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12 September 2021 04:09:00 Nita

I want to use my credit account but temporary unavailable?

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10 September 2021 02:09:00 Guest

Hi, how to troubleshoot "session has expired" on Airasia Website?

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10 September 2021 07:09:00 Syaifudin Zuhri

AirAsia cancelled my flights from Bangkok to Jakarta. In stead of my request to transfer the refund to my bank account, AirAsia insisted to keep the refund as credit account. I emailed AirAsia requesting to send the refund to my bank account, but finding no response.

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10 September 2021 12:09:00 Guest

Its been almost 2 years now we still dont get ourbrefund. CGarcia : Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..

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09 September 2021 08:09:00 AirAsia Phone Number 1-888-589-1015

My credit account balance is missing from my large AirAsia membership account. Later I found out that my people suffered from the same problem. It is a kind of open money theft. All together filing a court case on the same issue. If there are any government PROs, go big as it is a million dollar AirAsia scam.

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05 September 2021 07:09:00 Guest

I understand the AirAsia X unlimited pass has been extended to 30th June 2021. However, Malaysia is under total lock down until now, how can we travel to other countries? Is there any plan to extend the duration? I understand the possibilities of refund won't be happening. I just requesting for extension.

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05 September 2021 11:09:00 Guest

i agree.. the money that was refunded thru credit acct, can be use to other needs if they refunded it with cash.. so im seeing it that we need to book a flight with them so our money wont be wasted..

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05 September 2021 11:09:00 CGarcia

Guest : i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..

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05 September 2021 05:09:00 Guest

How can I use my credit account? It does not appear on the payment section

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04 September 2021 02:09:00 Guest

Guest : How do I check for expiry date for my credit account balance? They only show the amount in the air asia app but not the expiry date now Earlier they are not showing this. But now it's visible you've to login to AirAsia.com. Credit Account is visible now.

AirAsia 
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03 September 2021 04:09:00 Guest

i think air asia was trying to rob us all by keeping our refund money in their own account and used our money to make more money without our noticing. to look more legalize, they also made some stupid rules to keep restrain our money with some beautiful but evil T&C that they keep our REFUND money save with them in some stupid e-credit account and also we can use and spend our money anytime or places but just only with their product and services. they kept our refund money yearly for free without paying us back some interest and freely using it to make more investments and wealth for themself without us noticing any of it. they made some regulations by keeping it hard and delaying our time to fully refunded back our money...hope some of us realize about this * and lets us all go and lodge the police report about how airasia evil-doing on scamming all of our money in making their illegally richness..

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30 August 2021 08:08:00 Guest

how can i convert my credit account into cash?

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26 August 2021 07:08:00 Guest

How do I check for expiry date for my credit account balance? They only show the amount in the air asia app but not the expiry date now

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26 August 2021 07:08:00 Guest

Can be used to buy ticket for others also Guest mark : Hi. I booked a flight using my big member account for a friend (im nit included on the flight). However, the flight has been cancelled and was converted to a credit account then was put to my big member account. Can I use the credit account to book my own flight or can it only be used for the passengers of the original flight?

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25 August 2021 04:08:00 Guest

Guest : Nazrie Syimah : Can I transfer my money from credit account to bank account?me too! Its so hard to get them to refund I just received my refund to my credit account today after 1yr and 5months. I wish i could transfer the money to my bank account too

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15 August 2021 05:08:00 Guest

ZM : Airasia seems like they do not have plans of processing any refunds. I have received two emails from them stating that my refund is validated/approved. Until now, I still haven't gotten my cash refund even after providing them my bank details when they requested. So, what I do is, I send them email reminders everyday and cc MAVCOM. Hopefully, one day, they will get tired of getting same reminders and to just give back the money.they never returned your money bro.. airasia customer care service so rude

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13 August 2021 05:08:00 Guest

Thanks for the info. So basically the credit balance is kinda useless except to use for flight provided the borders start opening up 😅 Guest : Guest : Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app? I've tried this and was informed that I should have booking flight details. So, we can't. Guest : Guest : Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app? I've tried this and was informed that I should have booking flight details. So, we can't.

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11 August 2021 09:08:00 Guest

Guest : Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app? I've tried this and was informed that I should have booking flight details. So, we can't.

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03 August 2021 08:08:00 ZM

Airasia seems like they do not have plans of processing any refunds. I have received two emails from them stating that my refund is validated/approved. Until now, I still haven't gotten my cash refund even after providing them my bank details when they requested. So, what I do is, I send them email reminders everyday and cc MAVCOM. Hopefully, one day, they will get tired of getting same reminders and to just give back the money.

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01 August 2021 09:08:00 Guest

Nazrie Syimah : Can I transfer my money from credit account to bank account?me too! Its so hard to get them to refund

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30 July 2021 05:07:00 Guest alice

Does anyone if I can use the airasia credit balance to buy groceries and food(no flight) on their app?

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29 July 2021 04:07:00 Guest

Does anyone if I can use the airasia credit balance to book just hotel stay(no flight) on their app?

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