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AirAsia Discussion
Will Air Asia allow me to bring CAPD dialysis solution to be checked in? I use 6 kg per day. So can I bring 15 Kg for a 5 days 3 nights trip?
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Realized only my name has a missing alphabet after checked in to AirAsia web, is there anyway to correct it?
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how to update email address via OTP code when old email is no longer accessible therefore cannot retrieve OTP code?
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Airasia world worst airlines with the most rude uneducated kampong Malay idiot staff. This airlines should not exist at all
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Guest : Guest : “Credit account” option is not displayed for me to select in the payment processing page. But the credit is shown when I check for it at “my account” and of course it’s not expired yet... I had this problem too
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I booked through Air Asia on another Airline and paid for baggage which was not processed by Air Asia after taking my money. They said after numerous sessions with Bo and confronting staff at the airport the money would refunded. 2 months later NO REFUND and going through that useless Bo bot only shows the case which is now marked as closed and stops there. No where else to check the refund status
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Annie brennan : I have been trying for about 10 hours to change an AirAsia flight. I cannot get through in any possible way that they suggest. They also say the date of birth is incorrect which it isn’t. Never book AirAsia through booking.com as they tell you to contact the airline and you can’t! Any suggestions? Nothing works That sounds incredibly frustrating! Have you tried reaching out to AirAsia directly through their social media channels? Sometimes that can be a quicker way to get a response. If that doesn't work, you might want to consider contacting your credit card company to see if they can assist you with the issue.
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Annie brennan : I have been trying for about 10 hours to change an AirAsia flight. I cannot get through in any possible way that they suggest. They also say the date of birth is incorrect which it isn’t. Never book AirAsia through booking.com as they tell you to contact the airline and you can’t! Any suggestions? Nothing works That sounds incredibly frustrating! Have you tried reaching out to AirAsia directly through their social media channels? Sometimes that can be a quicker way to get a response.
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I have been trying for about 10 hours to change an AirAsia flight. I cannot get through in any possible way that they suggest. They also say the date of birth is incorrect which it isn’t. Never book AirAsia through booking.com as they tell you to contact the airline and you can’t! Any suggestions? Nothing works
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somehow got logged out from my airasia app. tried to log in. then came out a new page asking me to key in OTP that was supposedly sent to my email. the email never arrive. i have two flights to catch next week with all the booking number stored in the account. no email from these two bookings. filed a case with their chatbot Bo. created a case but still now no response. looks like i'm going to miss these two flights!
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Guest : Hi have tried to book flights and I cannot pay via credit card. Only option to pay is by voucher sounds like those scammers asking for people to buy gift cards. That sounds frustrating! Have you contacted customer support to see if there's a solution?
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Guest : 2024 and AirAsia website sucks . Probably 10th attempt to book two tickets within the past 24 hrs Yeah, it happens sometimes. Did you try third-party websites?
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John kwee : Shaun Teo : I cannot login asia with my email and the reset password cannot function. There's no support email for the login problem?? shaun@dantkc.com I have the same problem…..reset your password link ….. does not work. Anyone from airasia here can respond?…. Sometimes, servers are down. You should wait around 5 mintues then try again.
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Shaun Teo : I cannot login asia with my email and the reset password cannot function. There's no support email for the login problem?? shaun@dantkc.com I have the same problem…..reset your password link ….. does not work. Anyone from airasia here can respond?….
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Hi have tried to book flights and I cannot pay via credit card. Only option to pay is by voucher sounds like those scammers asking for people to buy gift cards.
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2024 and AirAsia website sucks . Probably 10th attempt to book two tickets within the past 24 hrs
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Hi.my brother in Perth Australia needs to send some jarrah honey 4 bottles total 1kg to me in KL. Freight charges too high.If anyone from KL travelling in April 2024 pls contact me.You will be paid for service.Will arrange lalamove to collect from your place.Tq
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are there issues with credit/debit card payments as says temporarily unavailable? If so for how long?
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Hi there, I booked flight tickets to bali from Perth and return. my children have middle names on their passports and not their flight tickets. is this going to be a problem?
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I can't select fights to make a booking as this message keep popping up no matter what dates i select.
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Guest : Kong Siew hoongGuest : Why I can’t log in AirAsia account..? because new account ok and cannot change initial name when booking and when itinary still have old name so when try checking cannot
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Kong Siew hoongGuest : Why I can’t log in AirAsia account..? because new account ok and cannot change initial name when booking
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my booking no EDS59R (flight FD3431 , 7 march) (FD3436, 13 march) Bangkok to Chiangmai) I have booking flights for me and friend with old account air asia si Vuffray Jean Pierre, flight was confirmed, after receive i see in my new passport is 1 surname more and change my account so become Vuffray Jean Pierre Marius, but when looking itinary resevation still have old name, perhaps the best is saying this when coming in boarding place in airport Bangkok?
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Error-8c069699 ... What is the problem?? I can't finish the payment and that error messagge pop up
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Hello there. I need information if any of you guys ever received a full refund from the previous purchase. I bought the wrong date for my next travel. Can I ask for a refund and still got in full payment as I just bought it 6 hours ago. Help me before it reach 24h of purchase.
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Same here, constant "Your add on is unsuccessful due to a system error. Refresh this page or try to check in again". Judging by how many years passed - Airasia does not care.
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I cant seem to book the snap flight with hotel . tried so many times but keep saying error and asked to try again. date of hotel and flight is different
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Anyone come across this problem with Air Asia: flights booked ok Melbourne through to Padang - booked and paid for on Air Asia website but actually Garuda flights. Garuda rescheduled flights which were totally inappropriate - so tried to cancel. Told AA (via the infuriating BO) we wanted to cancel and get refund,. Even though the payment had gone through to AA they said because they were Garuda flights, only Garuda could cancel them. Garuda said though that the tickets had been bought through a third party (a travel agency in Hong Kong that is a fake company) so the third party owed us a refund. We had never heard of the travel agent, were never contacted by them and the receipt for payment came from Air Asia! We never left the AA website throughout the whole booking and payment process. Round and round in circles and no one to contact or talk to....and $3K gone. Thanks Air Asia
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That sounds frustrating! Hope the situation clears up soon, and you get on your way without further delays.
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What a stupid malaysia klia 2.so big airport only got one lane to take off.and i stuck in the jam already 1and a half hour. All the plane wait for one lane to take off
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Guest : We can't book a flight on AirAsia. It keeps telling us to select our seats (which we do) over and over... Going in circles. We've tried using a different Internet browser but to no avail... Any help? I am facing the same error. can you please let me know how did you fix it. I also tried different browers
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Unfortunately, I've booked a Melbourne to Kuala Lumpur flight for 6/2/24 and made a mistake in that my name has ended up as the passenger name, when it should be my wife's name. It looks to me like Air Asia won't let me change the passenger, but only amend a mistake in the passenger's name. And if so, it seems that a simple error will result in the loss of a large sum of money. Can anyone advise me of what the situation is? Is there any way I can change the passenger? Air Asia's bot is useless and I can't get in touch with a human. Thank you.
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It is impossible to use my significant AirAsia credit from Brisbane, Australia as there are no flights from here! I've asked for their advice multiple times but have never received any response. Money down the toilet.
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Anyone from india travelling through airasia not airasia india, pls contact me , i have 4700 balance in my account on which you need to pay 3500 and balance ticket amount and i will book ticket for you. 1200 rs discount. I need to consume my credit account. Genuine offer.
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Hello, I am unable to alter my email login. The registered email address has been closed by Bigpond. AA send a verification code to the dead email address. I have been able to update my phone number successfully. but not the email login. Any ideas for me to try folks?
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i have the same problem, website is slow and erratic, On the payment page, it said" credit account is temperately unavailable".
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Surja Gupta : Hi Air Asia - Your website does not work - Please put in contact number and emails we can communicate with. I want to claim my vouchers for unclaimed tickets booked prior to Covid. Regards SG (surjagupta1012@gmail.com)
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DON'T BOOK anything on Air Asia. Throughout COVID, they were already in financial difficulties. Since borders open, on the surface it seems they have come back stronger than ever, promoting cheap fares and new routes. This is all part of the big scheme....scamming our hard earned money. "Flights cancelled" first by randomly "rescheduling" different times. And then cancelled completely, emailed through a "no-reply" channel saying due to "Operational Reasons". It seems they've paid off officials and media in Malaysia and South East Asian countries where you cannot find any news on this mass-exodus style flight culling. I have requested via their App "BO" for refund...but I can already see how this will end. NO processing, NO Refund. Just like Cryto-Scams...once they have enough money, they will close-shop and disappear. We need to warn everyone to boy-cot Air Asia and its corrupted operations. Might as well say good bye to your already Pre-Paid money. Their board of directors and share holders are scamming whatever $ they need to make up on all the losses incurred throughout COVID. Let's stop anyone else you know from booking on their websites/superapp....
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Guest : Anyone having flights kl to gold coast flights in May being cancelled Not May but my one in july / august was cancelled.
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I couldn't receive the OTP message since last week and ended up needing to wait after several attempts, I can't check in and log in through the phone app and am unable to log in online as well. Air Asia, please fix the problem, my flight is next week.
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We’re sorry, something went wrong- it’s probably us. Please start and select your flight change again
I was looking to purchase an Air Asia ticket Sydney to Phnom Penh with a transit stop in Kuala Lumpur. The booking details say "External.Thru" for which I am charged $A40. Does anyone know what this means? Is this the same as FlyThru or does this mean i have to self-transfer (i.e. go passport control pickup baggage and re-check in)? The Customer Support bot is useless and there does not seem to be a phone number.
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I can't get through to anyone to be able to amend my name on my flight to match my passport? Airasia how can you even be running without any proper customer service or human contact if there is an issue
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Tracy Fell : I booked Air Asia flights & a hotel package through Agoda. The booking has been confirmed however I can’t find the booking on my Air Asia account in order to pre-book my check-in luggage. Where I put in the airline reference code P9RJNA it says there is no booking? DOES YOUR FLIGHT GO ON?
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I can go through all the steps in the booking, but when I click on the last step to pay, it says there is an error.
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Cannot access to airasia.com website anymore. I have this message on my iMac computer (Chrome and Safari): "Sorry, you have been blocked You are unable to access airasia.com" How to fix this issue please ? thank you
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I tried to change my flight but it’s impossible. Everytime I have the same message as showed above.
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I have been trying to book flights for 3 days in a row.. Same error every time. Happens after selecting no insurance. Very annoying cannot purchase any flights.
I am unable to add on baggage weight and also unable to get any help at all from airasia. Theres actually no customer service staff. How can i get actual help with adding on baggage weight?
Hi Air Asia - Your website does not work - Please put in contact number and emails we can communicate with. I want to claim my vouchers for unclaimed tickets booked prior to Covid. Regards SG (surjagupta1012@gmail.com)
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Guest : tried five time but the activation link does not work. Unsuccessful account activation Oops! It seems that the activation link you clicked on has expired. Please register again and activate your account within 72 hours. can i contact airline via mail i´m from europe
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Booked tickets but the airasia app, but I was only asked for my first name and not my middle name or my passport details?
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i already pre book a seat but latest itinerary didn't stated the seat number. my invoice do stated i bought a seat . what can i do or whom shall i contact?
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for the past few days i keep getting uh something went wrong, wat the f is this?airasia can u fix your * website? how are we supposed to do booking if keep giving that * error on website.!!!!!!!!!!!!!
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after many time book and ended with :We're sorry, something went wrong. Please log in again to continue with your booking ?
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Hi, when I purchased a domestic flight ticket I forgot to include my dads name since I have a Muslim name which includes the dads name in the full name, is it still valid or must I rebook.
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How the * do you contact air asia. I've tried to find multiple emails none of them send. The phone numbers just ring to a message that hangs up on you? Their bot won't direct you to talk to someone so you can't find any information if you lost your itinerary or anything. Contact me air asia
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Where do I find the column to insert promo code/ e voucher on airasia app for hôtel booking? It’s not in my payment page
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We can't book a flight on AirAsia. It keeps telling us to select our seats (which we do) over and over... Going in circles. We've tried using a different Internet browser but to no avail... Any help?
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Since the numbers don't match, the bank's giving it the boot and sending back a "mistake code."
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Guest : Anyone having trouble paying for their flight on Air Asia ? We go through the whole process and it won’t accept the payment. It’s not the different credit cards , we’ve checked I had same problem and investigated it with manager of my bank. Problem is that you see and accept different amount of money (in my case was 130 USD), but bank got request for different amount (in my case 141 USD). As amounts are different bank refuse this request and send them some code of mistake. And I don't have idea why AirAsia request different amount what wasn't accept.
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Cabin crew is to help customer and not instruct them and assign them work This feedback is for manvi
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Anyone having trouble paying for their flight on Air Asia ? We go through the whole process and it won’t accept the payment. It’s not the different credit cards , we’ve checked
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An Airline with a Gotcha agenda to fleece I booked carrier Air Asia for a round trip flight from Bangkok to Phuket for a golf trip with the boys. Since in Trip.com website, Air Asia only allows 7kg carry-on luggage (no frills), I thought I definitely need to buy an extra 20kg baggage option to accommodate my golf bag (THERE WAS NO SPORTS EQUIPMENT OPTION TO CHOOSE FROM IN TRIP.COM). With that said, when I checked in at DMK, I got the "Gotcha" treatment. I will need to pay for my golf bag separately because it cannot go under my 20kg baggage option. I explained it to the check-in counter representative that how can Air Asia NOT offering this option or make it clear to customers in their affiliated website (trip.com)? The only reply from the Air Asia representative was to please direct my complaint in social media. Judging from his reply, I guess he has seen these instances just way too often....I proceeded to ask for exchange for the 20kg baggage option with their so-called sports equipment option (willing to pay the difference), and I got the gotcha response. Not able to do that! Determined not to let this ruin my trip, I then went to pay at the Air Asia counter for the golf bag. The lady there, while sympathetic, was also telling me to direct my complaint in social media ( I guess it's their standard response because it seems to me that they are also tired from this type of argument) I am writing this to warn other future passengers about this airline and their so-called "smart-ass" business practice to achieve their bottom line! If these MBA top executives are so savvy, they should maybe take some lesson from sales/customer service. I am now a disgruntled customer who will now avoid using Air Asia in any mean necessary. Shame on Air Asia and also some blame needed to be shared by trip.com too. Watch Out!!!!!
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Guest : I am not receiving any OTP for credit payment for 2 days already since yesterday! Checked with my bank who said that the problem is with AirAsia or your telcom service provider. Please check! I can't book my air ticket! Add any random OTP
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For anyone having log in issue with OTP on AirAsia just put in any random OTP and should work. Just worked for me on 28/7/2023
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No sure if this helps but I put 123456 as the OTP and bypassed the stupid verification. I can use the app normally now. Guest : NO OTP FROM ASIA FOR OVER ONE WEEK CAUSES COMPLETELY UNNECESSARY STRESS. I’ve checked ALL my settings!
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Same here no OTP, what the hell is going on? My flight is coming up also. I tried uninstalling the app and updating nothing worked Logged into PC or phone nothing
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NO OTP FROM ASIA FOR OVER ONE WEEK CAUSES COMPLETELY UNNECESSARY STRESS. I’ve checked ALL my settings!
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Guest : Guest : The app forced me to request and OTP and log in again. I am not receiving the OTP. I have the correct phone number entered. Please post here if you discover the solution. I even checked with my carrier and they assure it is not their problem. its definitely their server problem, i am facing same, have been trying for past 3 days.
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Guest : The app forced me to request an OTP. I am. not receiving the OTP and I have entered the correct phone number. I tried 3 times and now I have to wait 24 hours. I tried using BO for assistance and his response made no sense to me. Is there another way to make a reservation? i am getting same OTP problem, waited 24 hrs retired still no use. looks like it is an useless app.
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Been trying to book ticket for almost a week using airasia app and through a laptop, pick the cheapest deal thru airasia SNAP which includes flight and hotel. After key-in the details and proceed to the next page then pop-up "uh ah! Something went wrong page". I have been retrying at least 20 times and still the same "ua ah! Something went wrong page" appeared. AIRASIA IS THIS A SCAM?
: I booked Air Asia flights & a hotel package through Agoda. The booking has been confirmed however I can’t find the booking on my Air Asia account in order to pre-book my check-in luggage. Where I put in the airline reference code it says there is no booking?
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I booked Air Asia flights & a hotel package through Agoda. The booking has been confirmed however I can’t find the booking on my Air Asia account in order to pre-book my check-in luggage. Where I put in the airline reference code P9RJNA it says there is no booking?
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Guest : The app forced me to request and OTP and log in again. I am not receiving the OTP. I have the correct phone number entered. Please post here if you discover the solution. I even checked with my carrier and they assure it is not their problem.
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Airasia is very unfair and unprofessional. I have witnessed a clear case of scam. I booked an international flight for 3 passengers along with add-ons of baggage. I paid extra fro baggage. They cancelled the my baggage after two days and stayed "the full amount that was charged to your original payment method will be refunded.This will take 14 working days”. It's been more than a month. Now the tickets booking is confirmed the baggage is confirmed. We booked a new ticket due to the message we got from airasia. Now they are not allowing us to cancel our tickets because of their mistakes and wrong message. This is clear scam. My booking number is 10011754447. i have travelled across the globe. I am witnessing this scam for the first time. If you have cancelled my baggage you must give me provision of cancelling with full refund due to mistake at your end. I have made 100s of attempt to compliant and address my issue but the chat bot Bo have no option to address my concerns. Extremely painful experience. I am traveling with my elderly dad. Our vacations is ruined because of this issue and caused us mental harrassment. This is really serious concern.
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The app forced me to request an OTP. I am. not receiving the OTP and I have entered the correct phone number. I tried 3 times and now I have to wait 24 hours. I tried using BO for assistance and his response made no sense to me. Is there another way to make a reservation?
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The app forced me to request and OTP and log in again. I am not recieving the OTP. I have the correct phone number entered.
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now airasia booking flight ticket compulsory enter passport number? what if my passport is ald expired and not yet renew?
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