AirAsia Discussion

06 April 2025 08:04:00 Guest

I have been trying to buy a ticket for three days, but card payment is not available.

22 March 2025 11:03:00 RAMACHANDRAN MURUGABOOPATHY

I tried to add xtra carry on baggage.but i couldn't proceed with payment. Money was showing in Thai baht even in app settings was defined INR. Throwing error" Your add on is unsuccessful due to a system error. Refresh this page or try to check in again.". I need to add xtra carry on for my travel krabi to Chennai on 23/March/2025. Booking No.DB8J7Q. PLEASE DO THE NEEDFUL.

28 February 2025 09:02:00 Guest

Airasia is such...can't even reach their official staff to ask only got the robot to ask

03 February 2025 01:02:00 Masuri

Will Air Asia allow me to bring CAPD dialysis solution to be checked in? I use 6 kg per day. So can I bring 15 Kg for a 5 days 3 nights trip?

30 January 2025 03:01:00 Guest

Cheap for a reason. Very bad service on the ground

21 January 2025 05:01:00 Guest

Realized only my name has a missing alphabet after checked in to AirAsia web, is there anyway to correct it?

19 January 2025 06:01:00 Guest

how to update email address via OTP code when old email is no longer accessible therefore cannot retrieve OTP code?

09 January 2025 06:01:00 Heng Khai Jie

refresh many times still have this problem

 

10 December 2024 05:12:00 Guest

Airasia world worst airlines with the most rude uneducated kampong Malay idiot staff. This airlines should not exist at all

19 November 2024 01:11:00 Maria Mushak

The worst airlines!!!

11 November 2024 06:11:00 Guest

Guest : Guest : “Credit account” option is not displayed for me to select in the payment processing page. But the credit is shown when I check for it at “my account” and of course it’s not expired yet... I had this problem too

11 November 2024 11:11:00 Dale Angue

Air asia ground staff are not friendly an arrogant.

07 October 2024 04:10:00 Guest

I booked through Air Asia on another Airline and paid for baggage which was not processed by Air Asia after taking my money. They said after numerous sessions with Bo and confronting staff at the airport the money would refunded. 2 months later NO REFUND and going through that useless Bo bot only shows the case which is now marked as closed and stops there. No where else to check the refund status

20 May 2024 09:05:00 killian

Annie brennan : I have been trying for about 10 hours to change an AirAsia flight. I cannot get through in any possible way that they suggest. They also say the date of birth is incorrect which it isn’t. Never book AirAsia through booking.com as they tell you to contact the airline and you can’t! Any suggestions? Nothing works That sounds incredibly frustrating! Have you tried reaching out to AirAsia directly through their social media channels? Sometimes that can be a quicker way to get a response. If that doesn't work, you might want to consider contacting your credit card company to see if they can assist you with the issue.

20 May 2024 09:05:00 killian

Annie brennan : I have been trying for about 10 hours to change an AirAsia flight. I cannot get through in any possible way that they suggest. They also say the date of birth is incorrect which it isn’t. Never book AirAsia through booking.com as they tell you to contact the airline and you can’t! Any suggestions? Nothing works That sounds incredibly frustrating! Have you tried reaching out to AirAsia directly through their social media channels? Sometimes that can be a quicker way to get a response.

18 May 2024 04:05:00 Annie brennan

I have been trying for about 10 hours to change an AirAsia flight. I cannot get through in any possible way that they suggest. They also say the date of birth is incorrect which it isn’t. Never book AirAsia through booking.com as they tell you to contact the airline and you can’t! Any suggestions? Nothing works

17 May 2024 07:05:00 Guest

somehow got logged out from my airasia app. tried to log in. then came out a new page asking me to key in OTP that was supposedly sent to my email. the email never arrive. i have two flights to catch next week with all the booking number stored in the account. no email from these two bookings. filed a case with their chatbot Bo. created a case but still now no response. looks like i'm going to miss these two flights!

17 May 2024 09:05:00 killian

Guest : Hi have tried to book flights and I cannot pay via credit card. Only option to pay is by voucher sounds like those scammers asking for people to buy gift cards. That sounds frustrating! Have you contacted customer support to see if there's a solution?

17 May 2024 09:05:00 killian

Guest : 2024 and AirAsia website sucks . Probably 10th attempt to book two tickets within the past 24 hrs Yeah, it happens sometimes. Did you try third-party websites?

17 May 2024 09:05:00 killian

John kwee : Shaun Teo : I cannot login asia with my email and the reset password cannot function. There's no support email for the login problem?? shaun@dantkc.com I have the same problem…..reset your password link ….. does not work. Anyone from airasia here can respond?…. Sometimes, servers are down. You should wait around 5 mintues then try again.

09 May 2024 12:05:00 John kwee

Shaun Teo : I cannot login asia with my email and the reset password cannot function. There's no support email for the login problem?? shaun@dantkc.com I have the same problem…..reset your password link ….. does not work. Anyone from airasia here can respond?….

01 May 2024 01:05:00 Guest

Hi have tried to book flights and I cannot pay via credit card. Only option to pay is by voucher sounds like those scammers asking for people to buy gift cards.

01 May 2024 10:05:00 Guest

2024 and AirAsia website sucks . Probably 10th attempt to book two tickets within the past 24 hrs

19 April 2024 08:04:00 Jennie ShawGuest

Any one having December flight melb to KL cancelled and moved to another date

05 April 2024 10:04:00 Jas

Hi.my brother in Perth Australia needs to send some jarrah honey 4 bottles total 1kg to me in KL. Freight charges too high.If anyone from KL travelling in April 2024 pls contact me.You will be paid for service.Will arrange lalamove to collect from your place.Tq

31 March 2024 12:03:00 Guest

are there issues with credit/debit card payments as says temporarily unavailable? If so for how long?

19 March 2024 05:03:00 Guest

Hi there, I booked flight tickets to bali from Perth and return. my children have middle names on their passports and not their flight tickets. is this going to be a problem?

03 March 2024 05:03:00 Guest

I can't select fights to make a booking as this message keep popping up no matter what dates i select.

02 March 2024 04:03:00 Guest

Guest : Kong Siew hoongGuest : Why I can’t log in AirAsia account..? because new account ok and cannot change initial name when booking and when itinary still have old name so when try checking cannot

02 March 2024 03:03:00 Guest

Kong Siew hoongGuest : Why I can’t log in AirAsia account..? because new account ok and cannot change initial name when booking

02 March 2024 03:03:00 Vuffray Jean Pierre Marius

my booking no EDS59R (flight FD3431 , 7 march) (FD3436, 13 march) Bangkok to Chiangmai) I have booking flights for me and friend with old account air asia si Vuffray Jean Pierre, flight was confirmed, after receive i see in my new passport is 1 surname more and change my account so become Vuffray Jean Pierre Marius, but when looking itinary resevation still have old name, perhaps the best is saying this when coming in boarding place in airport Bangkok?

29 February 2024 06:02:00 Daniel Fernandez

Error-8c069699 ... What is the problem?? I can't finish the payment and that error messagge pop up

29 February 2024 06:02:00 Kong Siew hoongGuest

Why I can’t log in AirAsia account..?

20 February 2024 03:02:00 Guest

Hello there. I need information if any of you guys ever received a full refund from the previous purchase. I bought the wrong date for my next travel. Can I ask for a refund and still got in full payment as I just bought it 6 hours ago. Help me before it reach 24h of purchase.

18 February 2024 10:02:00 Guest

What a rubbish Airline Never on time Rudeness and not helpful

18 February 2024 07:02:00 Guest

Same here, constant "Your add on is unsuccessful due to a system error. Refresh this page or try to check in again". Judging by how many years passed - Airasia does not care.

17 February 2024 01:02:00 carol

I cant seem to book the snap flight with hotel . tried so many times but keep saying error and asked to try again. date of hotel and flight is different

13 February 2024 01:02:00 Marcus

Anyone come across this problem with Air Asia: flights booked ok Melbourne through to Padang - booked and paid for on Air Asia website but actually Garuda flights. Garuda rescheduled flights which were totally inappropriate - so tried to cancel. Told AA (via the infuriating BO) we wanted to cancel and get refund,. Even though the payment had gone through to AA they said because they were Garuda flights, only Garuda could cancel them. Garuda said though that the tickets had been bought through a third party (a travel agency in Hong Kong that is a fake company) so the third party owed us a refund. We had never heard of the travel agent, were never contacted by them and the receipt for payment came from Air Asia! We never left the AA website throughout the whole booking and payment process. Round and round in circles and no one to contact or talk to....and $3K gone. Thanks Air Asia

10 February 2024 01:02:00 kimnancy

That sounds frustrating! Hope the situation clears up soon, and you get on your way without further delays.

07 February 2024 07:02:00 Opps

What a stupid malaysia klia 2.so big airport only got one lane to take off.and i stuck in the jam already 1and a half hour. All the plane wait for one lane to take off

06 February 2024 05:02:00 Guest

Guest : We can't book a flight on AirAsia. It keeps telling us to select our seats (which we do) over and over... Going in circles. We've tried using a different Internet browser but to no avail... Any help? I am facing the same error. can you please let me know how did you fix it. I also tried different browers

30 January 2024 04:01:00 Guest

Unfortunately, I've booked a Melbourne to Kuala Lumpur flight for 6/2/24 and made a mistake in that my name has ended up as the passenger name, when it should be my wife's name. It looks to me like Air Asia won't let me change the passenger, but only amend a mistake in the passenger's name. And if so, it seems that a simple error will result in the loss of a large sum of money. Can anyone advise me of what the situation is? Is there any way I can change the passenger? Air Asia's bot is useless and I can't get in touch with a human. Thank you.

23 January 2024 04:01:00 Guest

It is impossible to use my significant AirAsia credit from Brisbane, Australia as there are no flights from here! I've asked for their advice multiple times but have never received any response. Money down the toilet.

09 January 2024 05:01:00 Guest

Error Code F001

31 December 2023 07:12:00 Guest

Anyone from india travelling through airasia not airasia india, pls contact me , i have 4700 balance in my account on which you need to pay 3500 and balance ticket amount and i will book ticket for you. 1200 rs discount. I need to consume my credit account. Genuine offer.

22 December 2023 07:12:00 Guest

Hello, I am unable to alter my email login. The registered email address has been closed by Bigpond. AA send a verification code to the dead email address. I have been able to update my phone number successfully. but not the email login. Any ideas for me to try folks?

20 December 2023 04:12:00 Guest

i have the same problem, website is slow and erratic, On the payment page, it said" credit account is temperately unavailable".

20 December 2023 03:12:00 quan phung sydney to vietnam

Surja Gupta : Hi Air Asia - Your website does not work - Please put in contact number and emails we can communicate with. I want to claim my vouchers for unclaimed tickets booked prior to Covid. Regards SG (surjagupta1012@gmail.com)

12 December 2023 07:12:00 Guest

DON'T BOOK anything on Air Asia. Throughout COVID, they were already in financial difficulties. Since borders open, on the surface it seems they have come back stronger than ever, promoting cheap fares and new routes. This is all part of the big scheme....scamming our hard earned money. "Flights cancelled" first by randomly "rescheduling" different times. And then cancelled completely, emailed through a "no-reply" channel saying due to "Operational Reasons". It seems they've paid off officials and media in Malaysia and South East Asian countries where you cannot find any news on this mass-exodus style flight culling. I have requested via their App "BO" for refund...but I can already see how this will end. NO processing, NO Refund. Just like Cryto-Scams...once they have enough money, they will close-shop and disappear. We need to warn everyone to boy-cot Air Asia and its corrupted operations. Might as well say good bye to your already Pre-Paid money. Their board of directors and share holders are scamming whatever $ they need to make up on all the losses incurred throughout COVID. Let's stop anyone else you know from booking on their websites/superapp....

10 December 2023 06:12:00 chris

Guest : Anyone having flights kl to gold coast flights in May being cancelled Not May but my one in july / august was cancelled.

09 December 2023 05:12:00 Guest

Anyone having flights kl to gold coast flights in May being cancelled