Registration Forgot your password?
Login As
You can log in if you are registered at one of these services:
your guide to airlines all over the world
Login


AirAsia Discussion

Your name:   Insert image
16 January 2021 03:01:00 Guest

I cant request for credti refund through AVA, I followed the steps from this link: support.airasia.com/s/article/How-do-I-u... But the response from AVA is different and i can't seem to submit my request. Anyone can help?

AirAsia 
Reply
16 January 2021 01:01:00 Anagha

KRISHNANUNNI M : Hi, I am having enough amount in my credit account which I had recieved through flight cancellation during Covid. Now when I tried to book ticket using credit account, to use credit account option is not visible. Only card payment option available. I'm facing the same issue

Reply
15 January 2021 05:01:00 Ry

Guest : Ann Guest : Im checking my credit account for today but no available is what Ive found, Due to pandemic they cancelled our flight last august and instead of refund Ill choose a credit account, at that time. I cant believe this happening. How about our money? Me and my lawyer have reported it to the federal police. were gonna sue them for good Hi, did you managed to solve the issue? I need your advice since you've gone a step further to make a report.

Reply
15 January 2021 05:01:00 Ry

No flight to Korea thus I had requested for credit account about 6-7 times but all cases closed without getting my credit back. Anyone here having the same issue? Can anyone help?

Reply
07 January 2021 03:01:00 Alex

I received an email saying that my case is close 8 Dec 2020 but the amount did not reflect on my credit account until now 7 Jan 2021.

Reply
06 January 2021 05:01:00 KRISHNANUNNI M

Hi, I am having enough amount in my credit account which I had recieved through flight cancellation during Covid. Now when I tried to book ticket using credit account, to use credit account option is not visible. Only card payment option available.

Reply
05 January 2021 09:01:00 Guest

how to manage my unsuccesfull booking payment while my money has been deducted from my bank account .

Reply
05 January 2021 06:01:00 Guest

Deal Book API Failed

Reply
26 December 2020 03:12:00 Guest

I had credit point nearly RM 280 because my ticket was cancelled earlier this year. I tried to use the credit points to purchase a new ticket. My payment was unsuccessful. I tried to do do payment again, but the credit point was deducted although the earlier payment was unsuccessful, and I didn't use my credit points. What is the procedure to get the credit points back?

Reply
24 December 2020 05:12:00 Guest

Yeah I noticed this as well because it takes us to Kiwis server. So we cant even access the proper system to use the credit account. No idea what to do Guest : The system is really suck. Have already logged in, but still ask me to log in again during payment, end up just showing "server error", can't log in at all. WTFFFFFFFFF

Reply
22 December 2020 06:12:00 Guest

I Cannot Use my Air Asia Credit Account but my amount debited from the account

Reply
22 December 2020 01:12:00 Guest

I tried to book a flight ticket and it shows that "Deal Book API Failed! Please try again later". Well, somehow the AVA is really sucks, cant solve problem at all.

Reply
22 December 2020 04:12:00 Guest

There are no pop up for me to upload my RTK-AG test report...

Reply
17 December 2020 12:12:00 Guest

The system is really suck. Have already logged in, but still ask me to log in again during payment, end up just showing "server error", can't log in at all. WTFFFFFFFFF

Reply
14 December 2020 07:12:00 Guest

Stuart : In March AA cancelled our flights, 2 weeks later they stopped flying here PER. Our fares were refundable. In April we receive an email offering refund/credit. telling us to log in to account and click 'ask airasia - Ava' chat, there we were given the option of refund or credit, we chose refund, time frame for refund was shown as 3 weeks. 7 months later still no refund and now they send us a 'no reply' email proclaiming we were successful in having our cancelled flights credited to our account.! So no refund and no way to contact them, no customer service email address or phone number, no way of contacting a real person, just their AI 'ask airasia - Ava' chat, completely useless. Honesty is in desperate short supply with this mob. If you've been luck enough to pay with Visa card claim a charge back, because there is no way you will get a refund. Expect this company to go belly up soon, their debts exceed their assets. Same here! Was told that refund has been paid months ago and case closed. No funds received to my mastercard account. When I can eventually get through to a human I'm told it's my banks fault (and other silly excuses). YUCK!

Reply
14 December 2020 04:12:00 Guest

Couldn't web check in due to system error

AirAsia 
Reply
14 December 2020 04:12:00 Guest

Sir my PNR is GT98HY, Flight is from SXR to PNQ, Name Karche. Web check in couldn't complete due to system error

Reply
12 December 2020 09:12:00 GuestRonand B. Raiz

Unable to book ticket error code FOO1

Reply
11 December 2020 07:12:00 Guest

Ann Guest : Im checking my credit account for today but no available is what Ive found, Due to pandemic they cancelled our flight last august and instead of refund Ill choose a credit account, at that time. I cant believe this happening. How about our money? Me and my lawyer have reported it to the federal police. were gonna sue them for good

Reply
09 December 2020 04:12:00 Guest

unable to change payment choices

Reply
08 December 2020 04:12:00 Guest

Why i can't self check-in for the boarding pass? 😓

Reply
06 December 2020 03:12:00 Manish

Hi, I am unable to do web checkin for tomorrow,s flight

Reply
06 December 2020 02:12:00 Guest

I'm facing the same problem. I had booked my flight for March and they rescheduled it for june and finally the airline cancelled my tickets. I opted for credit account and since then Im trying to access the credit account page but it doesn't load. This is total fraud!

Reply
06 December 2020 09:12:00 Ann Guest

Im checking my credit account for today but no available is what Ive found, Due to pandemic they cancelled our flight last august and instead of refund Ill choose a credit account, at that time. I cant believe this happening. How about our money?

Reply
05 December 2020 05:12:00 Riduan

What mean authorization failed

Reply
03 December 2020 02:12:00 Guest

Cannot login because no mobile phone

Reply
03 December 2020 09:12:00 Guest

Guest : AVA decline my enquiry by keep saying mismatch detail. I checked few time but still rejected my report. i need to change my flight due to CMCO restricted. Do you able to resolve this?

Reply
01 December 2020 04:12:00 Guest

I cannot use my credit account to purchase my flight.

Reply
30 November 2020 07:11:00 Guest

I have same problem Guest : im having a problem when i want to login with my old account using google.. its asking about OTP code number .. my phone number is right but it didnt send anything to my message.. can help me out?

Reply
30 November 2020 06:11:00 Wth

Anyone know how to use your credit account? As it connects to kiwi to search and book flights, there is no option for the credit account and in fact wants a whole other kiwi account to sign into. Any option to bypass kiwi? The information provided on the site about using the credit account doesnt take Kiwi into account.

Reply
25 November 2020 09:11:00 Guest

im having a problem when i want to login with my old account using google.. its asking about OTP code number .. my phone number is right but it didnt send anything to my message.. can help me out?

Reply
25 November 2020 02:11:00 Lisa

Why is my booking say pay when it's paid?

Reply
23 November 2020 04:11:00 Yamini Chandu Singapati

Why my credit account is not shown in payment page for booking Hotel+Flight? I tried to chat with AVA, human agent, none solved my issue and leaves the chat with out any notification; What sort of service you are offering; from one week I'm trying to book a hotel but proper and worst behaviour from airasia; I want to use my credit account to book and please show in payment page; If there are any website issue please solve and don't loose the customers; Email ID: yaminichandu.singapati@gmail.com

Reply
18 November 2020 05:11:00 Mr Arun Albin

I have tried many times to credit to my account but unable to do through AVA pls help

Reply
10 November 2020 11:11:00 Guest

I have the same issue. Whenever airasia website or apps connects to kiwi.com, I don't have the option to use the credit account as payment to my booking. Jen : I need help using my credit account on airasia but when booking it connects me to wiki and no option for credit account payment

Reply
03 November 2020 05:11:00 MichealHum

! : cazino.website/%f0%9f%92%b8-igrovye-avto...

Reply
03 November 2020 08:11:00 Guest

I cannot use my credit account in the payment section. It is showing temporarily unavailable. Please help.

Reply
30 October 2020 04:10:00 Guest

Nandita : Hi I am trying to book tickets via web and app everytime it goes to the payment option it goes blank , tried in phone and web still same problem .. installed app again deleted all cookies ...pls help FACING SAME ISSUE. I THINK THEY DON'T CARE ABOUT THEIR CUSTOMERS. I TRIED CALLING THEM, NO HELP.

Reply
30 October 2020 02:10:00 Nandita

Hi I am trying to book tickets via web and app everytime it goes to the payment option it goes blank , tried in phone and web still same problem .. installed app again deleted all cookies ...pls help

Reply
28 October 2020 02:10:00 Guest

AVA decline my enquiry by keep saying mismatch detail. I checked few time but still rejected my report. i need to change my flight due to CMCO restricted.

Reply
28 October 2020 10:10:00 Jen

I need help using my credit account on airasia but when booking it connects me to wiki and no option for credit account payment

Reply
26 October 2020 12:10:00 Guest

Varanasi : web check in is showing error at the last step Any screenshot? Or error message?

Reply
25 October 2020 07:10:00 Varanasi

web check in is showing error at the last step

Reply
21 October 2020 02:10:00 unggun

I cannot use my credit account to buy new tickets. Every time I try, it shows a pop up of "Authorization Failed". what authorization u mean?

Reply
20 October 2020 08:10:00 Anu

Im trying web check in but it is showing error like " You can't check in because there's an unpaid balance in your booking. Pay all remaining balances before checking in. " What should I do

Reply
03 October 2020 06:10:00 Guest

I cannot use my credit account to buy new tickets. Every time I try, it shows a pop up of "Authorization Failed". what authorization u mean?

Reply
26 September 2020 05:09:00 DK

credit account could only checked in website airasia, not in app mobile. airasia customer service response faster via twitter. that what i experienced.

Reply
16 September 2020 05:09:00 Suraj Kumar

I am getting this error while booking ticket in air asia website... after entering the guest details .. How to overcome this error and book ticket Error Code 999: Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 502 OK

Reply
15 September 2020 01:09:00 Igor Verescak

I created my Credit Account because of my Flight has been cancelled due to Covid 19.... in my Account is the Case closed, but i got any money/credit back.... it is impossible to get Answer, what happend.... Somebody with this Situation?

Reply
08 September 2020 01:09:00 Stuart

In March AA cancelled our flights, 2 weeks later they stopped flying here PER. Our fares were refundable. In April we receive an email offering refund/credit. telling us to log in to account and click 'ask airasia - Ava' chat, there we were given the option of refund or credit, we chose refund, time frame for refund was shown as 3 weeks. 7 months later still no refund and now they send us a 'no reply' email proclaiming we were successful in having our cancelled flights credited to our account.! So no refund and no way to contact them, no customer service email address or phone number, no way of contacting a real person, just their AI 'ask airasia - Ava' chat, completely useless. Honesty is in desperate short supply with this mob. If you've been luck enough to pay with Visa card claim a charge back, because there is no way you will get a refund. Expect this company to go belly up soon, their debts exceed their assets.

Reply
08 September 2020 06:09:00 Guest

Air Asia has not credited my account but has closed my case as resolved I lost my money and there is no way to get this resolved

Reply
07 September 2020 09:09:00 jennifer sante

can anyone from AA help me,ive been trying to open the credit account page on my mobile but credit account would not open, the email says that the amount has been credited on my credit account successfully but theres nothing to show on the page..it is so frustrating that i cant have my money back..

Reply
04 September 2020 11:09:00 Guest

Tried to check-in for my flight tomorrow but surprised to see that my return flight is cancelled. I didnt receive any email or any notice. When checked booking status, return flight still appears. When I do flight search, I cant find it. My return flight chat room has been disabled as well.

Reply
04 September 2020 11:09:00 Guest

Krithika : Credit account is not being opened through firefox either. We need immediate solution for this issue if not we would file complaint against airasia airlines. This problem solved by opening the Airasia credit acnt through Safari. It is working.

Reply
02 September 2020 09:09:00 Prateek Jain

During web check-in, there is a default date against my DOB and I'm unable to change it.

Reply
02 September 2020 06:09:00 Kwan

Guys, I just tried using Microsoft Edge and it works. The Credit Account appears on payment page and you can click apply to your payment. Try it out! Believe me, I know the frustration because I've been trying so hard since last night and AVA is totally NOT HELPFUL at all. Worse of all, AirAsia does not have a point of contact besides AVA. If AA is reading this, please take note that it is important to have a point of contact especially when AVA does not understand the concern.

Reply
01 September 2020 11:09:00 Piere

Ava sucks, can't change my booking flight date too

Reply
01 September 2020 09:09:00 Krithika

Credit account is not being opened through firefox either. We need immediate solution for this issue if not we would file complaint against airasia airlines.

Reply
01 September 2020 02:09:00 Simon

What firefox? Im using AirAsia mobile App.still show blank in credit account.

Reply
01 September 2020 10:09:00 Azad

You guys need to use either Firefox or Edge to check your credit status. Chrome is incompatible with Airasia's webpage.

Reply
31 August 2020 08:08:00 Guest

Its been the same for me, cant see the credit amount

Reply
31 August 2020 06:08:00 Guest

GuestNG HUEY KUI : Hi I have been trying to see my Credit account page in my airasia membership BIG page, but everytime i click my credit account status page IT IS A BIG BLANK PAGE. CAN AIR ASIA FIX MY PROBLEMS ?? I HAVE ALREADY ASKED AIR ASIA IN THE AVA CHATS,, BUT THIS CREDIT ACCOUNT PAGE IS STILL EMPTY. PLEASE FIX MY PROBLEM. THANKS NG HUEY KUI Its the same for me. I cant seem to load my credit page either.

Reply
30 August 2020 07:08:00 Guest

Facing problem to check my credit account as well. Please clarify, management team.

Reply
30 August 2020 06:08:00 CAVRIL NEWTON

Recovery expert referral.I lost my bitcoin to fake blockchain.com impostors on Facebook, they contacted me as blockchain official support and i fell stupidly for their mischievous act, this made them gain access into my blockchain wallet account,whereby 7.0938 btc was stolen from my wallet in total .I was almost in a comma and dumbfounded because this was all my savings i banked up on , waiting for bitcoin rate to improve . Then my niece recommended me to an expert, I researched online and found the recovery expert , with the contact address- QUADHACKED@GMAIL.COM .I wrote directly to the specialist explaining my loss. Hence, he helped me recover my bitcoin just after 2 days he helped me launch the recovery program , and the culprits were identified as well , all thanks to his expertise . I hope I have been able to help someone as well . Reach out to the recovery specialist to recover you lost funds from any form of online scam .

Reply
30 August 2020 09:08:00 GuestNG HUEY KUI

Hi I have been trying to see my Credit account page in my airasia membership BIG page, but everytime i click my credit account status page IT IS A BIG BLANK PAGE. CAN AIR ASIA FIX MY PROBLEMS ?? I HAVE ALREADY ASKED AIR ASIA IN THE AVA CHATS,, BUT THIS CREDIT ACCOUNT PAGE IS STILL EMPTY. PLEASE FIX MY PROBLEM. THANKS NG HUEY KUI

Reply
30 August 2020 04:08:00 FI

I have been trying to check my Credit Account on Air Asia webpage and it's not loading. What is going on?? Can Air Asia please fix this?

Reply
30 August 2020 02:08:00 Mister Potato

Air Asia credit account page has been down for more than 1 week.. Is this the service of World's Best for 11th consecutive year?

Reply
29 August 2020 03:08:00 Anthony

I cant check my credit account.... blank page!!!

Reply
29 August 2020 12:08:00 adelenn11

Twink boyfriends, webcam, hairy gay bears gaysearchengine.singleblackmale.telrock.... popular bars in calgary free webcam videos gay online video games gay in bangkok thailand best gay fiction 2013

Reply
28 August 2020 07:08:00 Guest

Guest : I clicked into my credit account details after I logged in, but was unable to see the balance on it. Everything was white and there are no records of my credit account. I've reported this to 'Ava', but had not received any feedback since. What am I supposed to do? Can't make any payment with my credits too. Me too

Reply
28 August 2020 07:08:00 Guest

My credit account isn't showing anything either, just a blank white page

Reply
28 August 2020 02:08:00 Guest

Guest : I clicked into my credit account details after I logged in, but was unable to see the balance on it. Everything was white and there are no records of my credit account. I've reported this to 'Ava', but had not received any feedback since. What am I supposed to do? Can't make any payment with my credits too. Got the same problem. Their AVA is useless!

Reply
28 August 2020 02:08:00 Guest

Guest : Why isn't the credit account page loading? got the same problem

Reply
18 August 2020 04:08:00 Guest

DURING WEB CHECK IN THE DATE OF BIRTH OPTION IS NOT WORKING PLZ HELP.

Reply
17 August 2020 07:08:00 Guest

I am tired of talking to Air Asia. I have told them & told them regarding my full refund to be recredited back to the original payment. It just goes around and around ... it is quite simple: Booking : IRNQ6L Air Tickets + Hotel BOOKING through AIR ASIA GO. The debit from my Credit card was done in two withdrawals, AUD $511 + $599 I have only been refunded 10,168 baht from what I can work out. Dear Air Asia, please check the booking number and ticket info I have sent you that shows the total I paid back in February was MYR 3,074 so why have you not processed the total amount for AIR ASIA GO hotel + Air tickets. Thank you.

Reply
17 August 2020 04:08:00 SB

Refund : booking IRNQ6L Hotel + Air ticket Total paid on Credit Card : AUD $511 + AUD $ 599 = $ 1,111.00 APPROX. Refund received : AUD $ 511 Outstanding to be refunded : AUD $ 599 ( AASIAGO*7519300007536 - this is the debit number. I am still waiting for the MYR 1,656.34 TO BE REFUNDED. please find attached Ticket + Hotel ( AIR ASIA GO ) number above.

Reply
15 August 2020 12:08:00 Guest

Why isn't the credit account page loading?

Reply
13 August 2020 11:08:00 Gina

Just wondering why the trip from Phuket to Manila via KUL is cheaper than Phuket to Manila via DMK. It's more than twice as much cheaper. What's the catch? What is the COVID procedures in KUL? Is it too costly or too cumbersome?

Reply
11 August 2020 10:08:00 Guest

Guest : I clicked into my credit account details after I logged in, but was unable to see the balance on it. Everything was white and there are no records of my credit account. I've reported this to 'Ava', but had not received any feedback since. What am I supposed to do? Can't make any payment with my credits too. I suggest u go direct to doing your booking and later at the payment page, u'll find the credit account as your payment option, u'll be able to see your balance and deduct the appropriate amount of your purchase there.

Reply
08 August 2020 07:08:00 Guest

what does null means on refund case

Reply
05 August 2020 11:08:00 Vladimir Leonov

Me too!

Reply
05 August 2020 11:08:00 Vladimir Leonov

Guest : I clicked into my credit account details after I logged in, but was unable to see the balance on it. Everything was white and there are no records of my credit account. I've reported this to 'Ava', but had not received any feedback since. What am I supposed to do? Can't make any payment with my credits too.

Reply
05 August 2020 07:08:00 Guest

Guest : I clicked into my credit account details after I logged in, but was unable to see the balance on it. Everything was white and there are no records of my credit account. I've reported this to 'Ava', but had not received any feedback since. What am I supposed to do? Can't make any payment with my credits too. me too

Reply
03 August 2020 05:08:00 Guest

Guest : I clicked into my credit account details after I logged in, but was unable to see the balance on it. Everything was white and there are no records of my credit account. I've reported this to 'Ava', but had not received any feedback since. What am I supposed to do? Can't make any payment with my credits too. Same here too.

Reply
01 August 2020 10:08:00 Devender kumar

cant getting boarding pass on web check in

Reply
01 August 2020 07:08:00 Guest

I clicked into my credit account details after I logged in, but was unable to see the balance on it. Everything was white and there are no records of my credit account. I've reported this to 'Ava', but had not received any feedback since. What am I supposed to do? Can't make any payment with my credits too.

Reply
28 July 2020 09:07:00 Guest

Guest : Hi.. ihave booked ticket from blr to vtz for 03.08.20 , i got iternery and web check in also done but if i search the flight number in air asia website it was not showing on particular date. flight no: I5 1452

Reply
28 July 2020 09:07:00 Guest

Hi.. ihave booked ticket from blr to vtz for 03.08.20 , i got iternery and web check in also done but if i search the flight number in air asia website it was not showing on particular date.

Reply
28 July 2020 08:07:00 Gautam

Unable to do web Check In for my flight N8VMSH for flight number I5-1621

Reply
28 July 2020 04:07:00 Guest

Abel : Hey, I've got an AirAsia refund case in progress but it's stated payment method: null. What does "null" mean?Same with me - just yesterday. Did you receive your refund?

Reply
28 July 2020 04:07:00 Tina

does anyone know why air asia have placed the word NULL next to my refund status.

Reply
27 July 2020 01:07:00 Guest

Bitcoin is the future of world currency and businesses, many has fall a victim to scammers while some can't even access there bitcoin Wallet due to some reason or the other, good news with Mills Dachin Quality jobs Delivery Assured when it come to Hacking!! We have help Individuals Organization to Secure and to Recover there lost files/Password/funds etc. We Are Hacker 4Hire.‬ ‪Email:- pointekhack@gmail.com‬ ‪hyperhackerone@gmail.com

Reply
25 July 2020 02:07:00 Guest

Guest : Im trying to do a web check in for my flight BLR-VSP and i am seeing invalid mobile number error. Can we check in at the airport without web check in? Deepika Hi, You have to enter your phone number in +91 format. Then it will take. Thanks, RD

Reply
25 July 2020 01:07:00 Guest

Guest : Im trying to do a web check in for my flight BLR-VSP and i am seeing invalid mobile number error. Can we check in at the airport without web check in? Deepika Yes, you can do a web check-in of your flight. Here is how to do it: Please go to any check-in counter. Show your PNR or web boarding pass and staff will print your boarding pass. There are kiosk self-check-in counters available at airport or even before proceeding to the security hold area. Enter your PNR and print your boarding pass. I hope this helps! Regards, Admin | www.apps4rent.com/

Reply
25 July 2020 08:07:00 Guest

Im trying to do a web check in for my flight BLR-VSP and i am seeing invalid mobile number error. Can we check in at the airport without web check in? Deepika

Reply
24 July 2020 02:07:00 Guest

I am unable to do my web check in

Reply
24 July 2020 12:07:00 Guest

I want to book tickets to India. But I not able to book tickets. In the last page. Purchase button is disabled

Reply
22 July 2020 02:07:00 Guest

TR : Hi all, I hope this might help u guys about your credit account with AirAsia.. n FYI Im not with AirAsia 😂😂.. 1st u have to login to AirAsia.com n if u r not member with AirAsia I guess have to register 1st.. then after that click your name then My account ..Then click credit Account u will see your credit there.. For booking either website or apps, payment method can be use credit account that u have.. theres a small red highlight at the bottom... Cheers !

Reply
1 - 98 of 2248
First | Prev. | 1 2 3 4 5 6 7 8 9 10 11 | Next | Last
More comments
Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2021 www.airlines-inform.com. All rights reserved.
/airasia/?CODE=airasia 1 1 1