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Credit/Debet Card Payment problem - I wanted to buy tickets with a debit and also credit Visa card. Payment was rejected twice, so I contacted the bank, which explained that EU card payments for Air Asia are impossible, as they do not have a double check (confirmation of payment by push message), which is an obligation within the EU from 1 May 2022. Anyone else with this problem?
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FCK : THIS AIRLINE IS A SCAMMER...BOOKED NOW CANCEL LATER, I just got an email days after making purchase that the flight is cancelled. Giving us an opyuib to either change the flight date within the same month or credit account which has an exoiry date of 720 days. I am cornered and there is no other option for me at this point as the funds is not refundable to us via monetary. And choosing another flight date within the same month is not an optiin either because there is no flught that month to the destination. Oh and forget to mention wecan only change the date of flight to the same destination. So kinda cornered here. No much options
Neither web check in or app check in works. Check in unsuccessful due to system error. and this is in 2022
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THIS AIRLINE IS A SCAMMER...BOOKED NOW CANCEL LATER,
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I booked flights a month ago with Vietjet through the Air Asia website and got the confirmation email, but my booking number is not recognised with either company and there are no flights showing under my bookings. I'm not having any luck contacting them through the virtual assistant. It wouldn't accept my card so I paid transfer, and now I'm wondering if I got hacked. Has this happened to anyone else?
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If they ever did a refund, do they refund the full amount you have paid or do they deduct like maybe a processing fee?
honestly, if not because I still have credit balance with Airasia I would not even bother touch this airline lol. I look at their pricing and compare to third party booking app it's really a joke though. I could not even use the credit account to pay for other stuff on their app(i.e food)
My name is ZENYU,KANARI. My e-mail is kwantouch@ gmail.com. I wanted to make flight reservation by using my keeping credit account on your site, but the result was not used by credit account and drawn from my credit card, so I searched on the internet and found your company says that possible the Hypertext Transfer. I did according to your site , but the result was really the same . I made another reservations with the help of your staff at the airport. At the same time I got an email from your company that PNR:ZYH6HH, XJ600 (Booking no. 10002453647/10002453647) from Chiang mai to narita 5/Sep 2020 changed the airport from Don Meuang to Suvarnabhumi and PNR:09NYYX (booking no.10002152263/10002152263) from Chiang mai to narita 7/Sep 2020 changed from Don Mueang to Suvarnabhumi also , so I can't conect two airplains. Then I asked your copmany to enjoy my credit account but your copmany didn't anything just sending the e-mail No Reply and ordered that answer using this e-mail back. What should I do now ? I am just waiting for your all amount to add my credit account. That is my request !! Thank you in advance. Zenyu,Kanari
I am trying to book flight from BNE to KUL for me and my husband but unable to use the credit account saying we only can use it for airasia own flights but airaisa dont have flight from Australia. Why can/t we just get our money back so we can simply buy tickets ourselves?? AVA does not even helping finding any suitable flights or how to utilise our credit account.
I booking air tickets.. Moneys transfer.. But end up email me air tickets cancelled. AVA told moneys refund need 7 to 14 days. Hello.. Is ur company system error.. No my problem. I want my moneys backs NOW
Hi, I wanted to enquire of my past oversea Air Ticket booking fees refund which has been credited as Air Asia credit points.due to Covid-19 pandemic factors? Do my Air Asia credit points still exist and valid ? In which webpage or portal I still can find my account and credit points?
DID YOU GET YOUR CREDIT MONEY BACK? I AM FACING THE SAME PROBLEM PLEASE HELP
Guest : I'm making a booking using my credit account amount for an AirAsia flight to India and the site was slow, i got a message the payment gateway is not accessible, the next moment MY CREDIT ACCOUNT IS ZERO, all my money went missing, * !! And NO OPTION on useless AVA Chat to convey this and get a solution... Refunds & Credit Account - its a huge fraud!
Both of my AirAsia flights have been cancelled just days after purchase. Email received from AirAsia with regards to cancellation is extremely deceiving as the options they offer are: -change flight tickets. -Request credit account. The credit account option makes you believe the money will be credited back to your credit card but it is not. Once you find out that the money has been credited to you AirAsia account it seems impossible to request a proper refund. It seems you can request a refund through AVA (customers affected by cancellations are not informed about this in the cancellation email) but this is not allowed once the money has been put in your credit account. On top of this sending emails to AirAsia seems useless as they simply redirect you to AVA which they know it can not solve the issue. How on earth can this be legal?
Can I transfer my credit account to my bank account? I keep on chatting with AVA and do email with them but theres no definite answer😕
I have the same problem.ava is not helping
JULIE ANN VALLE : I request credit to account in my cancelled flight last August 2020 but until now I didnt receive any credit account in my air asia the amount of credit account must be 18,000+ pesos what to do? I have the same problem? What should I do????
I'm making a booking using my credit account amount for an AirAsia flight to India and the site was slow, i got a message the payment gateway is not accessible, the next moment MY CREDIT ACCOUNT IS ZERO, all my money went missing, SHITT!! And NO OPTION on useless AVA Chat to convey this and get a solution... Refunds & Credit Account - its a huge fraud!
If u have an issue with your booking.. they redirect u to that chat bot… n its of no help and cant be solved.. no option of reaching out. I think the airlines should be responsible to assist n hv and option to resolve issues using humans too… poor customer care
buy 1 take 1 airasia reaction
It's been more than 2 years already still my refund not coming... Is there any chance? Why Cebu Pacific manage well their refund why not imitate their strategies AirAsia...
Why I can't use my Credit account points for payment to change my date of flight?
Hi Sir/Madam, I have money in credit account, shall know can it use for booking FLIGHT+HOTEL platform ?
Can I redeem my Credit Account to Cash in AirAsia? How?
can i do web check in for other guest?
Guest : Hi, I can't web check in for my flight in 2 days time? Any idea? same, every day they reduce ... check in 6 days, next day - check in in 5 days....
What a disappointment , our flight has been moved for One day without a nay notice. Disaster! And when we get there our flight has bee delayed 4 hours tsk what kind of service
Guest : Can i transfer my airasia credit account to my credit card Or can i use my refund for online shopping
All of us are asking questions about our flights or refunds from Airasia but no one's answering our queries... Sad!!!!!!
Can i transfer my airasia credit account to my credit card Or can i use my refund for online shopping
Can i transfer my airasia credit account to my credit card Or can i use my refund for online shopping?
Hi, I can't web check in for my flight in 2 days time? Any idea?
I just did some tests; the credit payment option only appears when the flight(s) selected are operated by AirAsia. For example, if you book a return to Bintulu on the AirAsia website, you can choose either AirAsia or Malaysia Airlines flight. The credit payment option is only available if you choose the AirAsia flight. I hope this helps; very frustrating indeed.
HI i cant use my credit account on airasia even my credit is sufficient to pay my next flight ticket
Poor customer service! Chat bot is the only thing that you could talk to. It is so hard to get a refund! I will not use this airline anymore!!
AIRASIA IS A LIE! THEY PAID EVERY LOCAL NEWS TO WRITE THAT THEY REFUNDED 99% FLIGHTS CANCELLED BUT THATS A F LIE! LIE!! TONY FUKINANDEZ U SHYT HOE BETTER REFUND OUR MONEY!
I have solved the problem. You have to make the reservation through the following Air Asia India link. in the payment methods if the credit account appears. www.airasia.co.in/home
Capital A is definitely a scam airline, recently they just launch a subscription base super app all in 1 price, seem like they are out of CASHFLOW. And definitely can see they are playing a money game like a Ponzi at this point. I am an affected user on credit claims as well and am yet to be refunded.
We have booked a flight at Air Asia using our credit account, both for flight + hotel. We received a cancellation of our flight and follow the instruction for credit account again. To our surprise, Air Asia only credited a certain amount which is 10,000 less from what we paid for. What can I do? The AVA Chatbot is not helpful
Why no credit account to make payment?Reply
I have Air Asia credit to use since covid in 2020. I have tried to use it to book a flight but it doesn’t come up as a payment option. So frustrating as I have tried to get a refund for these flights many times but AVA chat is frustrating and unhelpful. Finally want to use the credit over 2 years later and it’s not working…
Hi guys i am from india , my flight was cancelled in covid 2020. I have credit account balance and not able to use it. I have created a telegram channel to help eachother t.me/airasiahelp Please join
AirAsia cancelled my flight and only gives me the option to take a credit account, which I don't want. What can I do?
My flight booking suddenly disappeared.. do any of you have the same problem?
Stay away. I tried to book with my credit card and the transaction failed three times. Sketchy.
Air Asia does not respond. They prefer not to give explanations and keep our money from the Credit Account. It is not a serious company. They are scammers. Do not travel with them. Cheap is expensive. SCA MM ERS ¡¡¡¡¡¡
I have credit balance in big membership in IDR currency. Can I transfer it to my bank account or use against domestic flights?
Ram : I am unable to book AirAsia domestic flight in India with US visa or master card. Any suggestions? if you are unable to book the flight, please contact me on Instagram @bnplsht I can try to use my credits to help you
Whoever is traveling right now in Asia and needs to book a ticket. I have 200 USD worth of credits if you're down for an exchange. I can give a discount. hit me up on Instagram @bnplsht
I am unable to book AirAsia domestic flight in India with US visa or master card. Any suggestions?
is there a way to contact them. AVA is useless.
Im not able to use my credit account when booking a flight with air aisa. I coud see the credit account in my membership but as per the airasis website I should be able to use this credit accoint in the payment section while booking the flight. But I do not get hte option to use it only option avaiable is use the card as the mode of payment
From Spain, I've the same problem. I cant pay with my crédit account.
Any update for this issue? Still trying to use credit account. AVA is useless!
Very dissapointing! Credit account - is my own money!! - But I can't use it! Been trying since last week!
Same problem and nobody is helping!!! Can not use my credit account since last week!
why can't login to the web? something is wrong ? from my mobile app can open but very troublesome. Beside i dont know how my credit to account could be used. Air asia please dont do like a scammer. Be a man please handle your customer responsibility properly...
Cant resend the password for reset to my email. I want to proceed booking but need to log in. my name: TAN MUI LIANG EMAIL: email@example.com
Haven’t completed my payment. And the asirasia system lagged. My credit account went missing when I try to redi my booking. How to get it back?
Me too. what I did is I chatted with AVA and they offered me credit funds. Sadly, the funds can only be used in flight or flight+hotel. It cannot be used in hotel bookings only. However, the person I chatted with offered to cancel the existing flight so they can reimburse me for the amount I spent on flight+hotel as a form of travel funds so I can rebook it. It has been 24 hrs already and I'm just waiting for the approval.
same here credit account could not be used. Basically its useless... very frustrated!!!!!!
i am having the same problem too! i coulndt use my credit account for other airlines not airasia. why why why?????
me to trying to book a flight but it cannot find airasia flight instead provided non-air asia flight and the credit account cannot able to used it since it will not appeared during payment time How can I able to used the credit account...so kind of frustrating
Can we pay hotel with air asia credit account?
UNABLE TO USE CREDIT ACCOUNT.
Guest : I was trying to book a flight but it kept saying, "We're sorry to lose it halfway". It took me 10 times to retry but still the same site response. Is it crashing? Having same problem as you mentioned.. tried mobile apps and booking with my laptop but both encountered same problem..
I was trying to book a flight but it kept saying, "We're sorry to lose it halfway". It took me 10 times to retry but still the same site response. Is it crashing?
It is same to me also. I just want to book my oversea flight today on 12nd March 2022. But the airasia credit account cannot used. It is not reflecting in my payment checkout, so I immediately stop the booking and proceed to airport to buy the air ticket on the spot. Ask them deducted my credit account. See can work or not ? As I urgently go to oversea now. I will create a Telegram group (new) to gather all of you to make a complaint to news media , if worst cannot recover credit account money , police report will be made as consider cheating. Here you go: t.me/+1c_pIobQHUZlOTg1 Everything I have to come back to settle .
Hello, I want to book a non flight air asia and i couldn't use my credit account. is it usual? thank you
Guest 1999 : I would like to know how can I transfer my funds from credit account to my bank? Is there anyway I could contact them? A phone number perhaps? I am also waiting for the same to happen , Is it possible ?
Guest : Same I have a total of 33k of credit amount and it's not appearing on the payment option IS THERE ANY UPDATE ON THIS , AS I AM ALSO FACING SAME ISSUE .
Our flight was cancelled last October 2021 due to covid. I am trying to transfer the full amount to my credit account, however, they can’t find my booking number. What should I do? Chat by AVA is so useless
I hope all our concerns here are being heard. Same thing for me, why is my credit account unable to select? I would like to change my flight, which requires an additional pay, I have an available credit account but unable to use.
Me too I canT use it GuestJ : Why can I not use my available credit to pay for my flights on airasia ?
I would like to know how can I transfer my funds from credit account to my bank? Is there anyway I could contact them? A phone number perhaps?
AIR ASIA CANCELLED OUR FLIGHT TWICE!!!!! WE PAID SO MUCH FOR THE REBOOKING FEE!! WE HAVE NO CHOICE BUT TO REBOOK A DIFFERENT SCHEDULE FOR THE NTH TIME!! BUT JUST WHEN I'M ABOUT TO USE MY CREDIT ACCOUNT, IT WAS UNAVAILABLE. * * EY?!!! GET YOUR BALLS TOGETHER AIR ASIA!!!!!!!
Guest : leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account? Is this even possible? Trying to use my Credit account but they're unable to process. So useles I had 124 % credit i was about to buy a flight payment did not go thru but now they took my credit without issuing a ticket !!ahahah patethic
Same I have a total of 33k of credit amount and it's not appearing on the payment option
leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account? Is this even possible? Trying to use my Credit account but they're unable to process. So useles
Why can I not use my available credit to pay for my flights on airasia ?
Guest : Hello I have 140 usd in my air Asia credit account I am ready to give it for 100 usd if anyone needs a flight booking Is this available?
Hello I have 140 usd in my air Asia credit account I am ready to give it for 100 usd if anyone needs a flight booking
i booked a flight+hotel paid cash, after that i recieved confirmation for the flight but cancelled for the hotel. they email they will just refund. anyone who encountered this in SNAP promo
Not able to do web check in. Air Asia sucks at it
leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account?
I request credit to account in my cancelled flight last August 2020 but until now I didnt receive any credit account in my air asia the amount of credit account must be 18,000+ pesos what to do?
leviyana jami : How to transfer my money from Air Asia Flight Credit Account to Bank Account?
hello i would like to self check in but the air asia app is checck in unsuccesful due to a system error even i refresh it always unsuccedful
How to transfer my money from Air Asia Flight Credit Account to Bank Account?
How to transfer my money from Air Asia Flight Credit Account to Bank Account
How can I put money in AirAsia Credit account
Guest : What happen to my credit account? I can't find it during payment method. I still have few months before it expires. Please help when u buying that ticket is airasia airline? or not?